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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24253 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35705 Views
  • 185 replies
  • 27 Bravos

Resolved! Exclusive offer

I saw an article about Public has an exclusive offer to existing customers, but I cannot find it from my account.  Where can i find it? 

Oiyee by Good Citizen / Bon Citoyen
  • 669 Views
  • 5 replies
  • 1 Bravos

APP ACCESS with phone number verification 6-digit code

 Hi there,I am a new customer but I can't access the app, when login with email address l received this message " You’re logging in from an unknown device To confirm it's you, enter the 6-digit code sent to *******271" but I didn't receive any code a...

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Simplice by Great Neighbour / Super Voisin
  • 478 Views
  • 3 replies
  • 0 Bravos

Transfer my PM number to another carrier

Hello all, I am looking to transfer my public mobile number to another carrier. The carrier is unable to do the transfer, they asked me to contact PM directly. I requested the transfer thi smorning and I havent received the message yet. Can someone p...

AsmaDial by Great Neighbour / Super Voisin
  • 268 Views
  • 2 replies
  • 0 Bravos

5G Speeds not preforming. Help

Anyone in central Alberta having 5G issues? My phone is on 5G 20G plan, and I am only getting 43mbps DL and 10mbps up all times of day, tested on different towers and same result. Wtf ? I want a discount from PM for way less than advertised speeds. I...

Resolved! Changing Subscription to a Boxing Week Special on Renewal

Hello, I want to change my subscription to a boxing week offer but my renewal is on January 9th. I was able to select "Change subscription on renewal" on the dashboard and I wanted to confirm if it won't be cancelled on renewal since the boxing week ...

AdiNec1 by Great Neighbour / Super Voisin
  • 736 Views
  • 6 replies
  • 1 Bravos

Resolved! Move physical SIM card number to eSIM

Hi,Can I move my existing physical SIM number to an eSIM. Please let me know the procedure. My phone is S23 plus.Than you,Panduka

Panduka by Good Citizen / Bon Citoyen
  • 440 Views
  • 3 replies
  • 1 Bravos

$10 Referral Credit

Someone referred me to public mobile and I used his referral code during activation but I am yet to receive the $10 credit neither as he. It is almost 30 days since I activated my number. How do I get the credit? 

JemZee by Great Neighbour / Super Voisin
  • 668 Views
  • 7 replies
  • 0 Bravos

Transfer phone number

I provided incorrect imei number. So transfer of my phone number to public is stuck. My current provider sees the wrong imei alert but says public mobile needs to contact me

Ralph6339 by Great Neighbour / Super Voisin
  • 501 Views
  • 5 replies
  • 0 Bravos

Resolved! Free Sim

So it says on the home page new customers get free Physical Sim or Esim for a limited time. I guess that's another Boxing Week offer for incentives for more people to come onboard.

Sansan by Mayor / Maire
  • 712 Views
  • 8 replies
  • 1 Bravos

Thinking of Joining Public Mobile?

So that annoying pop up comes on my phone each time I sign on. Really? Who's bright idea was that? I'm already a client. Anyone know how to disable permanently? If I leave the page and go back to the main page it's there and I have to x out.

Sansan by Mayor / Maire
  • 506 Views
  • 8 replies
  • 0 Bravos

Problems with eversafe

I can’t login to my public mobile account because of the eversafe. I was transferring a phone number but there were problems and the transfer was cancelled. I can’t receive messages from the number, but eversafe won’t let me login without receiving a...

Elsalathiel by Great Neighbour / Super Voisin
  • 681 Views
  • 6 replies
  • 0 Bravos

$24 4GB 4G Plan Free Physical SIM - How is it Provided?

I have a referral that would like to sign up but needs a Physical SIM- what is the process?Purchase card in signup process and need to wait for shipment by mail?Is a credit provided on account and they can pick up a Physical SIM at Telus stores?I hav...

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PM_5G by Model Citizen / Citoyen Modèle
  • 834 Views
  • 6 replies
  • 2 Bravos

Phone number transfer

I am a new customer and I thought I got the E-SIM card and transferred my current number but now I have no service and my phone says "no sim". Does it take some time or did I do something wrong?

LexiOV by Great Neighbour / Super Voisin
  • 312 Views
  • 4 replies
  • 0 Bravos

No "More is Merrier"?

So, it's official that Public Mobile didn't offer their loyal customers "More Is Merrier" gifts this year?

MOOLAH by Good Citizen / Bon Citoyen
  • 1012 Views
  • 9 replies
  • 1 Bravos

Wrong Shipping Address

Hi, can you update my shipping address my SIM card will get delivered to? The one I used on sign-up was wrong.

malismaili by Great Neighbour / Super Voisin
  • 366 Views
  • 5 replies
  • 0 Bravos

No data in California, with 3GB Data Add-on

Hello Community.iPhone esim user here.40GB plan with 3GB US Data Add-on purchased over 4 days ago.I set my esim to primary and turned on roaming.my APN is the defualt isp.mb.com with blank user/passI have full bars, 5g Verizon Carrier Anyone have som...

CRingstrom by Great Neighbour / Super Voisin
  • 656 Views
  • 4 replies
  • 0 Bravos

trying to activate new account and app will not work

Hi I am a new customer and have my new public mobile SIM card. I recently downloaded the app and tried to login to officially start my account and use the recently sent SIM card. When I click the login button a white loading screen comes up and never...

Troy12 by Great Neighbour / Super Voisin
  • 769 Views
  • 3 replies
  • 0 Bravos

Traveling to Nicaragua

Hi is there a subscription for central America? I need to have access to my phone number. Nicaragua is the country I'm staying in the longest. Any information would be great thanks!

harrison604 by Great Neighbour / Super Voisin
  • 636 Views
  • 6 replies
  • 0 Bravos

My number is used for scam calls

Hi,I received a call this morning from a lady and her husband stating that I called them and spoke in English about Bitcoin and other things.i have never called them and I always speak in French.it seems like someone is using my number for scam calls...

HamzaFounane by Great Neighbour / Super Voisin
  • 430 Views
  • 3 replies
  • 0 Bravos

Payment issue

It says “Payment Failed! Please try again or use a different payment method.” No matter what card I use. All my cards work fine though.

Alibababa by Great Neighbour / Super Voisin
  • 260 Views
  • 3 replies
  • 0 Bravos

Iphone14

Iphone14 works on 3G 

Tranhiep by Great Neighbour / Super Voisin
  • 182 Views
  • 1 replies
  • 0 Bravos

Ordered a SIM 10 years ago and still havent received it ?!

Hi All,I'm in Canada for around 25 days.  I ordered a SIM card 10 days ago and still havent received anything.  At this stage, I have lost a considerable amount of money out of using my overseas mobile carrier and wish to cancel my public mobile mont...

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