[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Payment
I paid my subscription with a new card, I thought both phone numbers would be paid, but only mine was paid, not my husbands. I went to pay both phones on this card. Can it be done that way?
I cannot update my credit card information
I cannot update my credit card information because I receive paper mail billing to a residential condominium unit address. In general, Public Mobile needs to modify their system to allow credit card information and expiry updates from residential con...
Resolved! Cost of SIM Card
Recently joined Public Mobile and purchased a physical SIM card rather than an eSIM. Prior to joining, I read online that the cost was $5, however when I bought the card it was $10. While the price difference isn’t too much, and I was fine with payin...
Resolved! Unable to get information about a second simcard
Hello, I purchased and setup a second simcard for my mother who was visiting around October 2024. She left Canada and was not using the simcard since November 2024. I'm able to get back into her account, but she cannot register the old simcard, and i...
Payment card
I'm unable to change my payment details it's says unable to process request
Roaming
Hi, is there any subscription that offers international roaming so I can receive/make calls and text from different countries worldwide?
How often are you checking your account for referrals?
Since I no longer get the "Chick Ching" text messages on my phone, I now have to rely on my account referral page. Yesterday when I logged in, it stated I had 4 in June and 7 in July. Granted it's only June 30th, there seems to be a bug in the system...
Unable to process payment for a new subscription
Hello,I am trying to pay for a new subscription, but the system doesn't allow me to enter my credit card information when using the website. When using the app, I do get to enter the credit card information, but it then fails to validate the credit c...
Resolved! Corrupted number?
HelloI was called by someone (number 647-xxx-xxxx) who had said that I had called them. My call purportedly came in at 3:16 PM last Friday, June 27. I had never called them. She showed me a screenshot on her phone that indicated that I had indeed cal...
Resolved! Phone in a Different Province?
I am currently in MB but have a business in BC and am moving there in a month. I need a BC phone number ASAP however. Is it possible to set up an account that ships to MB but has a BC number?
Resolved! Second OTP Code is being sent to incorrect phone number
I'm locked out of my account as it is being sent out to an incorrect phone #. so I'm locked out.I need a Customer Support Agent to fix this with me.
Sim card damage - can I replace it and keep the same phone number?
I replaced the Sim card, but the phone still isn't working... what do I have to do?
Re: 3G Network Shutdown in Canada
I think they already did. I'm having trouble with my incoming and outgoing calls for the last 2-3 weeks. If my phone is a 4G, I can't make calls.
Charged twice for a new account, bad experience
new to Public mobile and made a new account literally just a few minutes ago and ported my number over from Fido.I selected the Can-US-Mex 60GB deal when i went to buy a plan, but it automatically switched me to the Can-wide only deal and i ended up ...
iMessage & FaceTime can’t activate with my number
Hi there,I recently activated a Public mobile eSIM and successfully ported my number from Bell. Data is working but my iMessage and FaceTime will not activate with my phone number. My phone number does not appear under “Send & Receive” in iMessage se...
Transferred over number to Koodo, cannot access Public Mobile account anymore
I just recently transferred over my Public Mobile phone number to my Koodo account, but now I cannot access my Public Mobile account because of that.I just recently paid my bill for the month of July and I couldn't access my account anymore.Does anyo...
Need my old number back
I lost access to my phone number and was assigned a new one upon activation of e-sim. I need to get my old number back on this account
Rewards
I have referred my wife to this provider a month ago but both have no reward received
Does anyone else also have login issues?
Hi guys, I can’t login using my email address or my phone number for the past 5 days. I tried to reset password, but each time, I just receive a message that the email/phone number is not registered with PublicMobile. That’s impossible as my phone nu...
Win Back 120
I was a customer 4 months ago… it ended. I got email stating wanted me back with WINBack120. can I use my existing SIM card and mobile phone number to renew? edited by computergeek541: changed category label (unrelated to rewards program)
Resolved! Account Activation
I had a Pub Mobile account in past, I think it lapsed and I'm trying to reactivate that account. The website makes me to pay by credit card, but I want to pay by debit or voucher card. I'm supposed to be able to do this. Can you help me do this?
Resolved! 5g connectivity problem on Umidigi G9 5G
Hi i set up my Umidigi G9 5g phone yesterday i have a 5g plan on here was showing 5g yesterday when i manually had to put in apn sttings now today not showing 5g just lte and when i make a call it shows hd lte 3g how to get back 5g always my data is ...
Roaming fee outside of hometown
I have $29 per month plan, 20 gb. I am based in montreal. If I travel to Victoria BC and use my phone to call and receive call. Will I be charged roaming fee since I'm outside of my hometown montreal?
Transfer from Fido
I am looking to transfer my number from Fido and sign up to a plan and have a couple questions.Is the number transfer a straight forward process?Are you plans month to month billing, cancel anytime?Is there the option to pause the account for a fee a...
not able to process payment
I have two public mobile accounts, I just updated my cc number on one and the other one it says it cannot process the payment... same card. what's the deal?
Talk and Text Issue
Hi,All of a sudden my phone stopped being able to receive texts and answer/make calls. It was working a few hours ago. I have tried to turn off the line and back on, entering the sim passcode, and nothing worked. I have tried to shutdown and turn the...
Confirm my mailing address
I need to confirm my mailing address in order to receiver my sim card
Resolved! travelling to Ireland
What do we do to be able to use our public mobile phone in Ireland?
