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One phone number not active anymore

timax858
Great Neighbour / Super Voisin

Hello. I have 2 phone number with public mobile and recently I changed payment method and now one my phone number is not active. How can I solve this problem?

1 REPLY 1


@timax858 wrote:

Hello. I have 2 phone number with public mobile and recently I changed payment method and now one my phone number is not active. How can I solve this problem?


The payment information needs to be updated separately for each account.  You'll need to log into the self serve account for the phone number that isn't working and manually need to make a payment to resume service.

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