Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey, I've payed my bill and have an active subscription but no service what so ever. I don't see the network being down and I'm wondering if anyone else is having this issue?
As the title describes, I can't seem to send picture messages (MMS) to iPhone users from my OnePlus 12R after the latest Android update. Does anyone have a fix for this? I have tried resetting my networks and changing my APN settings to the following...
Hello. New here. Accidentally used wrong account number while porting. I have raised a ticket, other than that, any way to fix this thing? Thanks
In setting up my eSim, having been assured I could easily transfer over my phone number from my existing service provider (Virgin) after having set up the eSim. However, the instructions I received warned my not to transfer if I do not have a second...
I switched over today from Freedom. I successfully installed the eSIM. Apparently I successfully lost Freedom because now I have no service. However when I check for network options, I am still seeing Freedom options rather than Public. My wife sitti...
Hello, I just switched over yesterday. Today I was unable to make phone calls and when I text, the receiver sees my email address instead of my contact name and number. I would also like to change my profile username - but have been unsuccessful with...
I am currently on the 1 G ish for 25.00 month plan. It would make sense to switch to 6g for 23.00 a month while that lasts. It's cheaper. M But then once it's over I am afraid I not see any 1g per month plans. I don't see any right now and I d...
Hi,I tried to port Koodo prepaid phone number when activating account; but, it said that I had to select a NEW number, and then open a ticket to have my current Koodo number ported. Can you please assist? Thanks
Recently activated public mobile phone number.I can send sms to some numbers (e.g. Koodo) but for some others I cannot.I am getting "Not Delivered" notification.
I just subscribed to a new Public Mobile plan. My daughter referred me, but I did not find where to add here referral number during the process. Can I do it now?
Hi,I submitted payment for a $30 plan and the money was taken from my account but it then gave me an error and told me to submit a ticket and didn't allow me to finish the setup.
Please help to fix it
WITH THIS PLAN CAN I CALL FROM THE USA TO CANADA ANY TIME AND UNLIMITED AT NO COST
I have a SIM card, I have an account and a plan. But when I try to go into my account, I get in this loop of 2 choices: 1. to reactivate or 2. to log in over and over and over. I just want to update my credit card, but can't get into my account
I just paid for a plan, I'm not sure if it ever asked me for my addresswhere did you mailed the new sim card?
Hello, How I can update my postal address on my account?Thank you
Other carriers are now offering Canada/US/Mexico plans. Any hope that Public will do that soon?
I would like to subscribe but I have another person on my current account. How do I transfer both numbers to Public and how do I ensure that Public cancels both phone numbers?Thank you.
I need to pay my account
What is pricing for roaming in Portugal?
Hi I updated my credit card information but I was double charged so how can I get my money back?
we lost all public mobile service in nova scotia
I changed my subscription in February because of an ongoing promo which comprised:50GB Data within Canada and the US at 5G Speed5G Speed up to 250mbpsUnlimited Canada and the US wide minutes and messaging plus unlimited international text and picture...
removed spam
How do I verify my account if my phone isn't connecting to a network?
Does public mobile support sms via satellite with the latest iPhones with ios18?
The $39 plan that expires September 30th 2024, it reads Canada /US minutes. Does this mean I can make / receive calls and use data in the US without extra roaming charges?
hello. My daughter has purchased a new contract with another provider. She changed her email address as well. I have paid for and administered her public mobile account and would like to cancel it?
There is no add funds with registered card option ANYWHERE!!! How can I add funds early to my account!?!?!
I tried a few different ways to make a payment and it will not go threw. My bank says its approved but its only going threw at zero dollars. Please help
