Activation problems

[MargWeigel]

My phone is Mexican so I can't download the app. I bought a new sim card and installed it and bought a $40 plan. I spoke to a live CSA (Walter Roberto) ( I don't know how I managed to do this!) to help port my number from Number Barn. This happened July 22...it appeared like everything went smoothly...but it's still not activated. I want to speak to a LIVE CSA again as my circunstances are unusual but have not been able to connect with one. How do I speak online with a LIVE agent??

[MargWeigel]

I spoke to a CSA named Walter Roberto on July 22. He tried to set everything up but it does not work.

[MargWeigel]

I cannot login. I cannot download the app. I cannot receive codes on my supposedly 'ported in' number. I have paid for a $40 subscription and have lost 1 week of service already. I have tried to navigate the system you provide without getting anywhere. I either get help now or I will cancel the subscription which I paid with my credit card. I am here right now and will wait for a reply for 10 minutes. Time is 3:05pm.

[MargWeigel]

I

My phone has dual sim card slots. I have tried multiple times but I can't download the app...maybe because my phone has a Mexican (Telcel) chip in it. While I am in Ontario, I wanted to reactivate a phone number we have parked with Number Barn. I chatted with an agent online who herlped me start the process. When he finished up with me after getting sll of my info, he said ther activation team would finish the porting. That was July 22. I have p[aid for a $40 subscription which I plan to use here untilt he end of October before returning to Mexico. I need help!! I cannot receive a 6 digit code to my old numvber...it is not active yet and they keep acking for it! How do I get help?

[hTideGnow]

hi @MargWeigel 

are you activating new account? you usually need the app to complete the activation process.  But you said it activated already?  

if you just use the website to activate without using the app, I don't think it worked.. You need to use the app to complete the activation or you need to ask PM support's help to complete the activation.  Please message them 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[CSA_PM]

Hello @ MargWeigel,

Public Mobile does not offer support through live chat, but you can open a ticket and one of our agents will assist you.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage