@SethU wrote:
Hello, my daughter got a new number, we activing via a new e-sim, but we keep getting billed for her old number as well. Can't login in and access the account via the old number or figure out how to cancel it out. Ideas?
Hello @SethU
If you signed her up a second time with a different plan and different number, try logging into the old account and turn off autopay. That's why you're being charged. If you need assistance from customer service, this is how to reach them.
If you are able to log into your account, please do so. When there, on your left hand side you will see Message Centre. A new window will pop up will open up on the right side of the screen. (If you have a pop up blocker on your browser, please disable it for Public Mobile). Click on Start Chat. Enter Contact Us and follow the prompts to a CS Agent.
If you’re unable to log in, please use the following link and enter Contact Us and follow the prompts.
Public Mobile Expert Messaging
The hours of operation for this chat daily are 8am to 9pm (time zone unknown at this time). Response times are expected to be within 30 minutes but may be longer depending on volume of requests.
