Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I go into history is is only going back 2 months and I need to access April, 2025
Hello there,My voicemail is stuck in an invalid entry loop. I have already tried resetting the password via my online account Profile tab, but the system continues to say 'invalid entry' to every clean code entered (like 4815). I can't get a temporar...
Switched from virgin and this plan won’t allow me to receive calls or texts need help asap
I lost my SIM card and bought a new one. As I sign in to my account, it would send me a 6 digit numbers but I couldn't see it. Would you send the numbers to my email address ?
Hello! I can't call anyone, the phone call drops just without connection. Could you please help?
I need to change my mode of payment from Debit to credit. I am trying to sign in to my account online but it takes me to the activation page. I do not want to activate my service as it is already active. Can't access my account online. The only optio...
Can I get my old number? I recently went to PC Mobile and, after a fiasco, they gave me a new number, but I'd really prefer my old one.It's 902-224-xxxx. PC Mobile eventually said they couldn't get a number in that exchange. How can I find out if Pub...
I am being charged an extra $5 this month for 3G but I have a Samsung phone that is 4G, so why the charge?
Good day,My daughter is having trouble signing into her account. She can not remember what email she used when she originally created her account. Also her phone number is saying it is not related to an active account. How is she able to sign in wh...
@Add-ons @plans I purchased the Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days) for my upcoming trip to the USA.However, when I check my Public Mobile account, it shows Incompatible data add-on" under the U.S. Roaming – 5GB Data section.I'm t...
I changed my subscription from a legacy 4G no-data plan to a 4G 25 GB plan. Prior to the change, my account had substantial remaining balances on both my Canada-wide calling minute add-on and my U.S. calling minute add-on. After the plan change, thes...
I was trying to enter the PROMO CODE and by mistake processed a payment of $25 for that 10GB as the process was confusing. Please cancel the $25 add-on and keep the promotional code. I do not wish to pay the extra $25.
I recently upgraded my phone with Telus to a new iPhone 17 Pro and I had a Public Mobile eSIM for my business phone. When I transferred my data to the new phone from the old it wouldn’t let me transfer my Public Mobile eSIM to my new phone and becaus...
I recently switched four phone numbers to Public Mobile. On two phones, messages are not working, and I am unable to send or receive messages. What could be the cause of this issue?If I cannot get help, I will have to change provider again.
Im travelling to the Caribbean soon, I’m just checking is roaming only offered for the US?
Hello, I am a new customer trying to activate a new eSIM line to get a Canadian phone number. Unfortunately, the system rejects my international credit card, so I cannot complete the sign-up process on the app.I have already purchased a $50 CAD Publi...
I am in my first month of the $25 25gb plan (with the extra 10gb /month promo also). I have used a total of 8.3 Gb so far but I just got a message that I’ve used up 75% of my ‘high speed data’. What’s that about? If I have a total of 35GB to use, why...
Does anyone know, is Samsung A57 Canadian version 4G/5G compatible to VoLTE of Publicmobile? Thank you! This is a relatively new phone so just wondering if it will be added to the list?
cannot message to CS agent. Got the same issue
Looking for some help, , signed up and transferred phone number yesterday. Cannot make outbound calls, can receive calls, texts, and use data just fine. I have messaged the CS Agent, but am still waiting for a reply. I have tried all the suggested tr...
The account was set up for my son as a minor He is now 18 and I want him to take over the account I need to change login info update address and name on the account and change billing information How do I do this
I really need help because I have been unable to contact Public Mobile in any way. On June 26, I signed up for a $28 plan and tried to transfer my phone number from TELUS to Public Mobile. I followed all the activation steps in the Public Mobile app ...
Where in My Account does it show what make/model of phone I am using? I was being charged the 3G Usage Price, but now have a Samsung S26 (5G). The Estimated Upcoming Payment screen shows the Usage Price will still be applied. It has a hard sim card (...
Hello why there is an increase in my subscription effective Aug bill. Pls advise. Thank you
Hi i forgot my email and password so what can i do to log in my account ?
I have a phone with an existing PM line. Physical sim. My phone (google pixel) supports one e-sim plus one traditional sim. I am looking to get a second PM # on the same phone using the e-sim.Any one do this? I searched the community and I couldn...
