Community

subscription

I just signed up with Public 6 days ago.   Paid for the first month and an esim on April 12th.    Now 6 days later I'm getting messages on my portal saying that my subscription is "on hold due to the expiration of my subscription".    They're saying ...

No ingoing and outgoing calls

No ingoing and outgoing calls to me since yesterday.

Number Transfer Still Not Completed After 3 Days

I’m a new subscriber as of April 15 and went through the full process to transfer my number to Public Mobile.The system confirmed that the number transfer was successful and indicated it could take up to 5 hours for completion. However, it has now be...

No network

My husbands cell phone isn’t working so I am contacting you from mine. He has no network showing on the sim card

charged twice

hi i was double charged for my plan and the portal to submit a ticket to get that second payment refunded is not working 

Subject: Stuck Activation - Physical SIM lost, switch to eSIM

My name is Patrick and I need help finishing my activation. I ordered a physical SIM card on April 11 (Order # ending in 1029), but it has not arrived and is likely lost.My Public Mobile app is currently stuck on the "Link Your SIM Card" screen and w...

Re: Faulty sim card

I'm also having the same problem, except as of right now I can't even make or receive calls or texts. It was also working earlier in the day. Restarting my phone doesn't fix anything either.I don't live in Manitoba and I have a Oneplus 7t Pro Mclaren...

Faulty sim card

I have checked everything recommended for no access to data on my phone and the only thing left is a faulty sim card.  The phone drops calls, had spotty service at times (in areas with lots of service) and now I cannot access data at all while away f...

my phone is not connecting when I try to phone out and is not receiving calls

How do i add some data

Re: changing credit card information

I can't find where to change

Community profile

How to delete community profile ?

Re: Winnipeg Network Down 15-04-2026

I'm having same issue today I did the checks too. Network must be fown 

Need to speak to a rep believe I am hacked

Need to speak to a customer rep. I am hacked

Re: Can't make calls to the US Virgin Islands

Did you ever get this resolved? I've tried a thousand differenet ways with + in front and 1's and etc and nothing works. It's so stupid if this is part of the plan and we straight up can't use it. Did you go to USVI? Were you able to at least text th...

I am not be able to make or receive call.

I have restarted my phone and still not able to make or receive any call.Mobile data and text is working. Needs help. edited by computergeek541: changed category (discussion isn't related to Community)

cancell plan

Verification

needing to change the verification code to be sent to email and not to phone number. Have to change SIM card so don’t have a phone number currently

How can I disable shareable data so hotspot cannot be used

Would like to deactivate shareable data so hotspot can’t be used. How can I do that?

SOS after successful porting

man this whole process has been brutal. I ported successfully (got the welcome text from public) and now I just have SOS and can't text or call at all. I've done everything from rebooting to resetting network settings, and I even bought a new E sim. ...

completing reister

I have data but no phone service after completing setting up phone. it says i am not registered

Did not receive my sim card

Need help as my sim card has not shown up yet New phone has no option for esim.

not able to receive or make voice calls.

@CS_Agent , please!

Reactivating old phone number

I have been trying to reactivate my old phone number that I have had for over 40 years and had active with Public Mobile up till October or November of 2025. I have been trying to reactivate it since February 2026 have even purchased a new SIM card f...

Payment history

I need it for 2025