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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No service

Hi I am not able to make phone calls or receive any up in the right corner says sos

Can't port my number

Hello,I’m having a problem activating my new phone. I recently got a new device and was trying to port my phone number to it at the Apple Store. The staff attempted to complete the transfer automatically, but they were unable to port the number. They...

I had to buy 3 additional eSims to activate, I'd like those refunded

had to buy multiple eSims to activate

Switch to Koodo

I’m traveling to Singapore and currently don’t have roaming on my Public Mobile plan, so I decided to switch to Koodo while keeping my number. However, I’m unable to receive SMS to complete the verification step for the switch. I’m looking for a solu...

Resolved! Cannot access my account.

I switched to another provider due to severe frustration regarding lost phone and of course the SIM card. Could not, over many many attempts get through to the computer that I could not provide SIM information as no longer had the phone!!! I need to...

Data add on

Hi i just purchased a data add on 5gb internet. When i am outside it is not working. How do i turn this option on? Thank you

extra money or credit on my account

How do you put extra money or a credit on your account it has voucher but as well it has like update your credit card information but it doesn’t say anything or how to put extra money on your account.

Resolved! Authentication Failed. Authentication Ticket Mismatched, failed authentication. 3 hours ago CS_Agen

Not sure why a ticket Mismatch, last msg I got from CS agents asked for some info. Big RED Notification box made it seem important. Can't reply without making out a new ticket. I do have a few tickets over the last couple of months trying to get this...

Changing Sim Card without old phone

Hi there,I want to update the SIM card on my account because my old phone was lost. The problem is that in order to change my SIM card, I need to complete 2 step verification using a text from my old phone that I can’t access. I’d appreciate some ass...

How do I talk to a real person with public mobile

How do u talk to people not robots ***Message edited by CS_Agent to comply with the Community terms of service.

Service canceled for phone even though it’s paid for

Hi, I received invoice and payment was made but all my cellar services has been canceled and I get no sim on my phone. this is the invoice from yesterday and payment went through. but my phone has no sim or service when I check. ***Message edited by...

need help

i need to renew or upgrade my subscription, it stops me as it says "finish up activation"

my PM account

I canceled my public mobile plan on May 29 2026. How do I verify if my account ha been canceled? I found I can't login to my account.

PMDATA10

Hi I can’t add the promotion PMDATA10 always give error can you please correct from your side. thank you.

Resolved! Data not working after upgrade

I upgraded my plan to include data. I'm not able to use data, only wifi. Do I need a new SIM?

Resolved! Deleting data

I recd an email that stated my account had used 75% of allowable data. I am a neophyte - how do i delete data? What constitutes data? I haven't a great lot of photos saved, no files, maybe a few notes. Do downloaded apps use data?

Resolved! New Number

Hi, having an issue. Created a new account to have a secondary phone on my iPhone. The new eSim and number seemed to be registered to a random person. I couldn't receive texts, and any calls my friends made to my new number went to this random lady. ...

Bonus 10gb data

How do I activate the 10gb of bonus data? Seems to be something missing. Thank you

Access Call History from Previous Billing Cycle

Hi there, I need to dispute a credit card charge and they are requesting all the contact I have made, it goes beyond the last billing cycle which I can see online. Can I please request all call history from April 13th until today? Thank you!

ref ticket 695734 127

I need an update on my ticket.

eSIM activation problem

my iPhone stopped working. I am trying to activate my new iPhone 13 with my Public Mobile phone number. When I purchased the eSIM in the Public Mobile app on the new phone and go to activate the eSIM, it is trying to activate a brand new phone number...

Help me!! Can’t receive phone calls

Just activated this esim through you guys and I can’t call him it says the number is not connected!!! Also your customer service and robot chat is absolutely awful, I rate it 1/5. Get better service, help me with this **bleep** or I’m getting a refun...

says account suspended when i have money on my account

please help! says my services are suspended but i have money on the account to renew????

No one has got back to me. How many times do I have to reverify information to get old bills sent!

I am so past this!!! I have given all the info I’ve had - been verified - and was told OVER a month ago that the billing department would be getting me copies of past invoices. My social worker is HOLDING MY CHEQUES because of this, and I can’t get...

Error message immediately after paying for new plan. Extremely frustrated.

Hi All,I tried signing up for PM today for the first time and it was going swimmingly until I submitted my initial payment and received a "configuration error". I tried to log in via mobile app and it took me back to the beginning of the process, wh...

“re-provision / network registration refresh” immediately

Reactivate account

I was deployed to Latvia the past six months, I had put my phone as 'lost phone' to pause payments and didn't get back in time to reactivate it. I have just paid for a reactivation and plan , using an ESIM, as is says my old SIM is no longer active....

Scam or real?

Is this a legitimate text from public mobile?Public Mobile here.Important upcoming network changes that will impact your service.We're enhancing our network to bring you faster, more reliable service. To make room for these upgrades, we'll begin reti...

Resolved! need PUK to unlock SIM - URGENT

Hi, my SIM card is locked, I need PUK to unlock. Please help immediately.My phone number is ###-###-####email: ****@***, A/C name: *****Thanks.

My phone is suddenly incompatible with PM

So, I was suddenly having mobile data connection issues with my Samsung S26 Ultra on PM's mobile network, although talk and text was working fine - I just had no data connection outside of WiFi.After hours of troubleshooting with PM and Samsung, it t...

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