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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 971 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29820 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41640 Views
  • 185 replies
  • 29 Bravos

Resolved! Can't sign up.

I am trying to sign up for a public mobile plan but I keep getting payment error please try again.  

MichaelSilky by Great Neighbour / Super Voisin
  • 123 Views
  • 3 replies
  • 0 Bravos

International $23 dollar 4g 6gig plan

Hi, I want to switch to the International $23 dollar 4g 6gig plan from my current plan? How do I go about doing it? Also I can't find all the Christmas add on plans I had saved up over the years.

HezzyBear by Good Citizen / Bon Citoyen
  • 218 Views
  • 4 replies
  • 0 Bravos

account number

hi all any idea how can i get my account number from public mobile. my phone number is very old and i just created an account online but how to connect my number with account i just created

jaswinder688 by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 0 Bravos

Regarding Cancellation Of plan

Hello I do not want to continue my subscription after this January 17 /2025 I have unsubscribed in the website please remove my credit card from the file because it is still savedThanksJimmy  

hbj by Great Neighbour / Super Voisin
  • 125 Views
  • 4 replies
  • 0 Bravos

Impossible to activate?

My daughter just disconnected from Koodo, paid PM, got a welcome message from PM, but she is not connected to anything. « Impossible to activate » is the message she gets. No indication what issue is or how to resolve. Is there a solution?

Edison16 by Good Citizen / Bon Citoyen
  • 150 Views
  • 6 replies
  • 0 Bravos

Difference between plans, wanting to clarify!

Hi there, I am currently on the $35 for 50GB in Canada-US-Mexico plan. I got it, I believe, during the Black Friday.I like the current deal going on at $35 for 75GB in Canada-US-Mexico.I wish to know the difference between the plans (apart from the h...

mvanunez by Great Neighbour / Super Voisin
  • 206 Views
  • 5 replies
  • 0 Bravos

Change subscription

hello  I saw this new plan in an ad, which is 35$ / month for Canada/US/Mexico 75GB.I can't see it in the app, when I try to change the subscription.  Can you please change it for me?Thank youFranco 

Famalfi1 by Great Neighbour / Super Voisin
  • 264 Views
  • 6 replies
  • 0 Bravos

Resolved! Recent order - want to change

Hi,On Dec 21, I signed up for an account, and ordered a SIM card. Apparently, delivery is the only option, through canada post. This will take a loooong time. I want to change to an e-simon. How can I do this ?thx,Ryan

Ryan105 by Great Neighbour / Super Voisin
  • 107 Views
  • 2 replies
  • 1 Bravos

Text received but but sent by sender

I received 2 texts this morning. Both were downloads over 1kB. It didn't seem strange because they were from my wife. They wouldn't download though, so I told her I couldn't open them. The weird thing is, she did not send them! Anyone know what's hap...

Not_Nick by Good Citizen / Bon Citoyen
  • 270 Views
  • 10 replies
  • 1 Bravos

Recovering my phone number

Hey , I’m sorry that I didn’t pay my phone bills for a certain period but yesterday I was trying to recharge it but my phone number are on sos mode .., I need my number because everything I got in Canada is on it please help me to get it back ; my ph...

King243 by Great Neighbour / Super Voisin
  • 254 Views
  • 9 replies
  • 0 Bravos

Re: Port wrong number

I have the same problem. Can someone forward me the information of the porting team? Thank you

ernesti by Great Neighbour / Super Voisin
  • 68 Views
  • 1 replies
  • 0 Bravos

Changing Plan but Cannot

I know I’m not the first or last person to complain about this but if I’m not in a contract and have a month to month plan. How can I not change it at my own discretion? why offer promo plans if they alienate your clientele because they can’t get the...

EaglesFan11 by Great Neighbour / Super Voisin
  • 271 Views
  • 7 replies
  • 0 Bravos

New subscriber- Activation issue

Hi,I am a new subscriber but I don’t have the app to activate my account. I cannot download Public Mobile app on my iPhone 15 pro because my region is set different and I cannot change it. What is the alternative for e-sim activation? Is there a QR c...

PMSC-0 by Great Neighbour / Super Voisin
  • 230 Views
  • 7 replies
  • 0 Bravos

Boxing Day deal as an existing customer

Hi there, I'd like to change my phone plan on Boxing Day as an existing customer of you, but it seemed not possible on Black Friday. Is it possible to do so on Boxing Day?

EmaKato by Great Neighbour / Super Voisin
  • 244 Views
  • 4 replies
  • 1 Bravos

This is fraud

I used public mobile for a one time eSIM back in June for a trip to the states - experience was fine, easy to use. flash forward to Dec 21, I check my credit card statement and see a recent charge from public mobile… after resetting my password etc I...

Kp33 by Great Neighbour / Super Voisin
  • 318 Views
  • 7 replies
  • 0 Bravos

Can-USA-Mex Plan not showing

Hi,Im currently on the $45 plan but would like to switch to the newly offered $35 plan. The $35 plan does not show up for me. This is the second time this has happened but last time they said it was only for new activations or people going to a more ...

BradH123 by Good Citizen / Bon Citoyen
  • 351 Views
  • 14 replies
  • 0 Bravos

Not receiving calls?

I've been with Public Mobile 4 or 5 years now after moving from Koodo.  I've had a few issues but they were always resolved usually by myself.  First issue was that calls were constantly being dropped.  I changed phones and Admin (or the Tech people ...

DonnaD16 by Good Citizen / Bon Citoyen
  • 266 Views
  • 10 replies
  • 0 Bravos

3 plans at $35

On Black Friday I purchased a plan for $35 / 50GB CAN US MEX which includes calling features shown above in my existing plan.  There are now 2 new options at $35.  Both are CAN US MEX.  One has 500min long distance at my current 50GB, the other has 1...

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dkalapos by Great Neighbour / Super Voisin
  • 247 Views
  • 3 replies
  • 0 Bravos

Phone for seniors without text ability

I bought a RAZ Memory Cell phone for my 99-year-old mother-in-law.   It keeps things simple on the user end, and doesn't accept texts.  Is there any way to verify the number?  It's definitely working to receive calls.

Dorothea99 by Great Neighbour / Super Voisin
  • 149 Views
  • 3 replies
  • 0 Bravos

Resolved! I am not able to login my account.

HiI recently updated my email address, but it looks like i put a wrong email address. Probably i mistyped it.So, i can't log in the my account any more and now i created a new account to communicate with public mobile to fix my issue.Please help me. ...

kellyyoo by Great Neighbour / Super Voisin
  • 144 Views
  • 1 replies
  • 0 Bravos

Resolved! Keeping $5 Welcome Back Credit When Changing Plans

Would anyone happen to know if you get to keep the 18 month $5 Welcome Back Credit when doing a plan change? Signed up on Black Friday but am now considering changing plans and just want to be sure I don’t lose that credit.

The_Black_Cat by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

Where do I find the manual eSim info

Bought an ESIM To try activate additional data plan,.. it canceled my regular sim.Esim qr code scanner doesn't work on my p40 or p40 proNow my phone is useless, I'm out 5$ for Esim, and 10$ for a new sim in 4-10 business days. Manual entry Esim asks ...

Durdens by Great Neighbour / Super Voisin
  • 221 Views
  • 6 replies
  • 0 Bravos

50% promo

Hi there,Question about plan changes. I activated with the $35 50GB plan during BF and now there is a 75GB version. Wondering would my 50% off promo for three months stay on the account if it switch to the new plan? 

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Bobby4000 by Great Neighbour / Super Voisin
  • 288 Views
  • 6 replies
  • 1 Bravos
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