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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Visual voicemail

I hate a lot of things about public mobile but now I have visual voicemail it seems so that's nice. Is this official?

No Phone Service

It has been almost 24 hours since I had my phone number transferred over from Koodo. This was completed successfully. However at this time I can only use date (ie internet) and send/receive texts. No phone service incoming or outgoing. I have an iPho...

Resolved! Change to cheaper plan $25

I am trying to change my public mobile plan to the cheaper 25$ plan but I only have the option of going with my current $35 and up. The select plans does not show the the cheaper plans that I see when I log out and view plansI want to change or just ...

Change to Physical sim card

need to change from e sim to physical sim card but cannot access my account because phone number cannot be verified. how can I get around this.

Subscription cancelation

How do I cancel my subscription

Billing question

I don't know why but yesterday July 1st 2026 my account was charged $30 then today July 2nd 2026 my account was charged $35 for my monthly subscription can you please let me know what the $30 payment on July 1st 2026 is for?

Activation Error

@CS_help @CS_Agent I signed up on the website and paid for the activation then downloaded the app. I am transferring from Fido. Got error message on the app saying 'Subscription not activated' after following all the steps.Registered email is hohieud...

Adding Credit Card with US Address

Instruction when adding a payment card to account say below - "We accept credit cards (Visa, MasterCard, American Express), and debit cards (Visa, MasterCard), provided they have been issued by Canadian or American financial institutions and are ass...

No service, no data!

I put in a ticket earlier about not having the 5g service I had subscribed to. Now about 6 hours later I have been demoted from 4 to 3g service, and I have no data as well. I can't send photos or anything. All I can do is text or call. I can't even a...

Lost access to any account information need a CS

....but everytime I try sending a message, 8 am told authentication is not valid

How to get old invoices from more than a year ago

Hi - I need to download all bills from 2025 for my taxes. How can I get that?

sim card is not working for the last month

I have had the same phone and sim card for a few years and it has stopped being recognized. I have a Samsung S21 Ultra. I have not had an issue until recently. I do not have access to SIM manager and the carrier information is not show up.

Agent error cost me...

How do I make a complaint against a Customer Service agent?They screwed up my account number with my former provider, thus making it very difficult to get my number ported to Public Mobile.It took over an hour for ME to determine that it was Public M...

What is my Public Mobile account number???

I want to cancel my account, as I can never speak to a HUMAN to get a simple reply to a question

service suddenly stopped working today. My phone only shows SOS.

My Public Mobile service suddenly stopped working today. My iPhone 11 only shows SOS.I’ve already restarted my phone, reset network settings, toggled airplane mode, and manually selected the network.My SIM card is detected, and the carrier shows Publ...

Charged after switching cell phone carriers

I switched my cell phone number to a different provider, which took effect on June 21. The same day Public Mobile charged me the monthly fee which I no longer need or have the ability to use. How do I get a refund? Do I need to dispute the charge w...

Transfer phone number

I want to transfer my number to another supplier and it's not working. please help me

My phone stop working

I did pay my month and suddenly no more connection I reste did everything and not able to speak to them

Resolved! Top Up?

How can I top up my balance? I want to put money on it before my renew date so I don’t have to worry about paying it on the renewal date.

public mobile numbers

can we select a phone number at the start of new service?

Request for Refund – Duplicate eSIM Purchase

Hello,I am currently visiting Canada with my daughter, and we recently purchased Public Mobile eSIMs.I purchased an eSIM for myself first. When I tried to download the Public Mobile app from the Google Play Store to activate it, I was unable to do so...

Number Transfer

I'm not able to receive text messages and already transferred my eSIM to public but not able to get the confirmation text

Account Verification

How am I supposed to verify my account if i'm trying to manually make a payment and I can't receive text messages because I don't have service right now?

Number transfer

I transferred my eSIM, but I can only make outgoing calls. Incoming calls go straight to voicemail, and iMessage won’t activate.

Outgoing calls

I cannot make outgoing calls to 1-800 phone numbers and I need this service asap

Data very slow

My data keeps cutting out. Slow, very slow. Maybe one bar. Is there an issue with service in Kitchener area ? Please assist.

Poor reception in Toronto over last few weeks

I have been a PM customer for a few years now, never had any issues. In the last few weeks, though, I've had horrible reception for both data and calls. Locations include downtown, North York, Richmond Hill, etc. Whether I'm outside or at home, I fre...

My SIM card is not working after removing it from cell phone..

I recently removed the SIM card from my cell phone and now is not working.

Payment not processed

My payment did not go through, I updated my info and I would like my payment reprocessed so I can have my plan reactivated as soon as possible, I was never given a notice that I was going to experience a service disruption, some notice would be nice....

Account Payment and 4 digit account pin

Hi,My phone stopped working today as it was due for payment and I had changed my credit card. I have updated my credit card information on my app but my phone is still not working. I tried calling but it is asking for a 4 digit account pin which I do...

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