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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! VoLTE compatible

I am a new subscriber and looking at changing subscription to the Canada / US plan. My phone is the SM-715W (4G), the specs say it has VoLTE, but when I check PM compatible devices it isnt listed. Can someone confirm that this device will work on ...

Re: resend transfer request

I have the same issue and need the transfer request again. Could I please have the contact support number as well?

Activating ERROR 820

Payment was processed twice, but I can't see any subscriptions on my account, and it's still asking to continue activating on my account. Sim is not activated as well.

Number port not successful

I'm having problem. Incoming call is not working. Sms is also not working. can anyone help please.

Services not working unable to log in as can't receive text to "confirm identity"

Hello new activation, requesting number port clearly failed as it's been 6 hours.Unable to log in and do anything as I can't receive or send text messages or calls. So don't receive the text with code to confirm identity. Likely didn't receive the te...

Resolved! Calls to Canada fail on US Roaming

I purchased the US Roaming with 3GB data Add-on this morning. I’m now in the US and have able send and receive texts, but calls to Canada are failing. I’m using an iPhone 6s with the latest iOS. Roaming is turned on and I have 5 bars on the T-Mobile ...

Try to setup a new account.

I have the account almost completed. However, it wants me to resume activation and when I select my plan it says there is and error.

Your phone is not supported - how would you feel?

Hi CommunityWhat I just learned is that Public Mobile does not support industry plain and simple - because it is a standard.Just because a user may have a 4G compatible phone - purchased in Canada, marketed to Canadian citizens - on an official compa...

Canada + US plan

Hi, I'm wondering if the phone plan can can be used in the US and Canada. I live in both countries and go back and forth for school or work reasons. I was wondering if this plan can call, text and the data can be used within both countries seamlessly...

Billing payment

Why is it my last bill I had to pay nine dollars more than previous months . I know you’ve changed your loyalty, but this is highway robbery. It shouldn’t go up that much in one month.

Simcard locked

I need my puk code. My SIM card is locked and I can’t login to account

New Registration problems

I registered for an account and then when trying to subscibe to a plan it gives xxx error

90-day plan subscription under the new point system

I am currently on a 90-day subscription with auto-pay and receives $2 off each month. With the new point system, is there a matching reward system with the 90-day subscription with auto-pay rewards ?I assume PM keeps all customers previously enrolle...

Can't receive calls

Just switched to PM and I can make calls but all incoming are going to my old carrier without ringing my phone anyone have this problem when switching

images not sendng through sms

Suddenly I can't send images over sms to Apple devices. I did change the stuff I had to do when there was that change to that a while back

Resolved! Data not working

Hello, I became a subscriber last week and now my mobile data is not working. Can someone help? Thanks

Automatically getting data without approval

I can’t log on and I’m getting charged with top up without approval. Need credit back for this. How do I continue?

Transferring from Fido to public mobile

I transferred my sim card from Fido to PM last night and it’s been 12 hours I still can’t get incoming calls and msgs, please advise

Resolved! Account

I can no longer access my account despite already having a subscription. I want to change my credit card but the website and the app is asking me to select a new subscription when I already have one. When I tried to select a new subscription just to ...

Speed

Why is my speed so slow? I have 5g plan I get low of 2.5 down low of .25 upHigh of 70 down 2 up

Does the $34 May promo come with caller I’d and voice mail?

PM Should Give Subscribers a Warning Before Removing Subscription Plans!

I wish PM would put a notice like "Ends May 16" before removing a subscription plan from a member's account.The $15 4G 0GB plan and the $29 4G 40GB plan suddenly disappeared today without warning from our accounts. I think many people were contemplat...

Resolved! Is your phone # guaranteed to be held for 90 days after unsubscribing and will you receive texts

Over Charged

Why was I charged $26.25 this month when I normally pay $21.00?

Payment increased by 50%

Why has my payment increased by 50%?

Resolved! US service

I have account with Canada and US , what must I do to get US service once I am in US ? Do I need to change to roaming ? what carrier do I set to ? Thanks

Resolved! can't send SMS

How do I know what the SMSC number should be?

Locked out of account.

My husband has been locked out for six months. He has tried everything suggested to no avail. Can a cs agent please help?

Calls from USA

I have traveled to the US for work purposes and moved my plan to a $15 plan that doesn't have US calling. However, I was under the impression that I could receive calls from the US. Right now if I call my number, I get a message that the subscriber i...

Resolved! Rewards

I joined Public Mobile a few years ago because of the pricing. I knew of the rewards program was coming but the info on it was very vague. I was shocked today to see that my monthly charge has gone up to $25+tax and I have a whole 5 points. I'm very ...

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