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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim help

My sim is locked,what do i do?

Not getting any verification code via SMS

Hi,I have had this number for 2 years or so now. Everything is working fine. I am able to communicate via SMS with contacts. But for some reason in the past week or so, I stopped receiving verification codes by SMS. When I type in my phone number and...

Your system is wrong

cannot update credit card info because your system says my postal code is invalid, which it is not.

Resolved! Promo 3rd mnth free

I activated 4g 30 dollar plan today on sep 25. Jus wondering as said on the website is my 3rd mnth bill going to be zero dollars

Can I access my voice messages while I am abroad (outside of Canada and US)?

I will be travelling extensively for the next 6 months and while I know public mobile does not offer calls from outside Canada or the US, will I be able to access my voice messages and if so, how? Thanks

My plan did not renew

This is not the first time my plan didn’t renew and it’s super inconvenient and frustrating! I need my phone to get back to working ASAP!

Resolved! change program

I am in the program 15$ per month starting the 18th of each month. If I change to a new program now do I get any credit from my 15$? Thanks

payments, charges

hi,RBC visa is updated, current,..But where are my rewards $$ saving as year's before. for automatically monthly payments ?!

Missed a payment

How do I make a payment for this month’s bill if autopay didn’t work. I don’t remember my pin.

Resolved! Problem with transferring a number

I have submitted a demand for a transfer from a text message (credit of 10$) but I was never asked my number to be transferred. I have created an account with Public, paid for a new SIM and for the subscription fee but the system never asked me for m...

Resolved! Cannot receive phonecalls and messages.

Hello,I try to activate my new public mobile service. It has been more than 4 days that I cannot receive anyphone call and message. Can you help me on that?

Login loop with no phone to confirm code

I do not have access to a phone with the number to be able to confirm login. I enter the code sent by email then it loops to the number for a code that I don’t have so I can not login. I want to stop the subscription but can’t access the account!

eSim travelling & home

If I purchase an e-Sim before I travel, can I continue to use it when I return? Can I use my iPhone for texting internationally?

Not receiving confirmation via text

Can’t seem to receive the confirmation text to confirm number ported successfully. I checked the Cellular section in Settings and the number has been ported and we are on PM. I’ve tried to log into my Eversafe account but can only get as far as rece...

New activation

How long does it take for the new activation to happen?

Payments

I have been trying for 2 months to update my payment method and it will not work thur the app or online and I cannot get in via calling either

Re: eSim Transfer to new phone

I did this, it suppose to be free. But I got charged 5 and tax for the new esim on the new phone. How do I get the refund?

eSim Transfer to new phone

Hi, I am switching my iphone to a newer one. I was using an esim in my old phone. How do i switch my number to the new phone to use esim?

Resolved! Banked data

I had multiple GB of banked data and it disappeared! Did Public just pull back all banked data? I just checked it a little while ago and I still have 4-5GB and it's gone. I checked my usage and I didn't use enough extra to consume it all.

Resolved! I still don't get my Sim Card

@CS_Agenthi,I'm Public Mobile new subscriber and I already ordered Sim Card to send it by online from 12 Sept 2024 (already 9 days) and until now I still don't get it. Could you help me to check it because I need to use it as soon as possible? I'm st...

Locked out of account

My mother and brother has been locked out of their account and cannot gain access to anything. They need to update their payment method in the next 3 days but cannot get into their account even after changing their passwords. What do we do next?

I downloaded the public app but when I go to login the eversafe.id.telus screen is blank

I installed the sim and downloaded the app but I can't complete the set up because the login page of the app is blank.

Canada USA unlimited minutes

I purchased the Canada USA unlimited minute’s texting etc. with 50gb of data but today I was close to the US border and received a text message 762-6 about roaming add ons for $10 for 15 days. What gives?

Can I activate two phones with Public Mobile SIM cards?

I have two kids. One has been using Public Mobile with her phone right now, but the account is under my name (because I'm paying for it). I just got a phone for my second child and want to be able to add her to my account. Can I activate a second SIM...

Porting my number

Hello,For some reason, when I created the account (xxxxxxxxxxxxxxxxxxxx), porting my number xxxxxxxxxxxxxxxxxxxxxxxxx from FIDO was NOT made and the line is still charged from FIDO. The current number is xxxxxxxxxxxxxxxxxxxx on Public mobile.Please a...

Dropped Calls and cutting in an out

Anyone else having problems with calls dropping or cutting in and out

Traveling in Europe

Traveling with my Public Mobile phone. Does anyone know - can I tether off my wife's Rogers cell phone, that has Roaming? I don't want to switch SIM cards, as I don't want a different phone number. Unless I have no choice!

Sim & account locked

I have a sim some how i locked it yesterday and don't have PUK i also locked myself out my account my numer is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.My account is active until oct 16 2024 before top up.

How to display company name while calling?

How to display company name while calling?Thanks

Service suspended

I’ve been with public mobile for years. I’m on autopay, nothing has changed with my banking. Payment was taken out on the weekend and today my phone won’t make or receive calls. Really sucks you can’t contact a human and are forced into this online ...

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