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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transferring Issue getting frustrated

Currently Going day 3 without Service for my daughters phone. Thankfully I used my phone number for security and 2 step authentication or I would not be able access my account. I have been in contact with CS_Agents through private chats, 4 different ...

Cancelling an order

@Members I made an order for a new plan with a physical SIM card yesterday. After checking out it says it will be shipping with Canada post. Seems pretty doubtful I’d get my card until the strike is over. Would just like to cancel and get a refund. H...

Transferring issue

I recently switched from Lucky Mobile to Public Mobile but encountered issues transferring my number (###-###-####). Customer support informed me that the ESN/MEID I provided was incorrect.

IOS phone Number differences

When I look at my Public Mobile profile it shows my current phone number. When I look at the cellular settings on my iPhone it shows a different phone number. Also when I log in to public Mobile its want to send a verification text message to a dif...

Rewards

I signed up my husband but we didn’t get the referral discount t

Nov 22 2024

since iphone 11 IOS 18 update this morning, I cannot call or receive calls

Resolved! Roaming charges

Why does my account have roaming add ons for the US when my terms and conditions state i have 50G of data within Canada and the US?

Bermuda data roaming

Hi,im travelling to Bermuda for a 3 months straight, and would like to stay connected. Which data plans do you offer that will meet this need?

Resolved! Test and transfer phone

Good morning,I was wondering if it was possible to subscribe to Public and test the service before transfering my Bell line. I essentially need one day to make sure I get decent coverage in the country. Thanks, Robert

Can I change my plan to a promotional plan

Do you need to be a new subscriber to the new promotional plan?

Public Mobile just isn’t working

I am unable to send SMS texts. I can receive but cannot respond or send a new one.This has been going on since I switched to Public Mobile about 7 days ago. The porting department says everything is working and I have been on hold with them for 1 hou...

caant remember pin how do I reset

Access to $29 CAN/US/MX 10gB Plan

A Public Mobile ad states this plan is available to existing as well as new subscribers BUT it does not appear when I access the change subscription page [current plan is $34 CAN/US 50gB]. How can I switch one of my two accounts to this new offer?

Getting Forbiden A1 when trying to login to new account

I just created a new account and subscription and pretty sure I did it all correctly. Now when trying to login I am getting “forbidden A1” and nothing else on the screen. My service worked for abit and now cut out and when I called the number it sai...

Need to get in touch with support

I’m locked out of my account. I’ve waited for three hours and I’m still locked out. How can I contact someone? I’ve already created another account just to be able to ask this question.

Resolved! My account is stuck in pre-activation because I accidentally clicked subscribe to new plan

Now after I login, it always wants me to continue the activation, but I just want to cancel out and don't see an option to do that.

Resolved! Sign Up

I am getting an error in sign up for public mobile

Resolved! 5g can-us 50gb 500min LD 36$ plan gone

Hi,Until yesterday above plan was there showing as black Friday plan. So I went ahead and ordered SIM but now that plan is switched to new offer. How to get that plan?Plan summary: 5G, 50 GB data Canada - US, 500min LD few countries like India etc.

Cannot log in to app

I am unable to log in to the app. When I submit the confirmation code sent to my email, I am returned to the log in screen. Please help? I have waited 3 hours since the last attempt, have tried twice at this time, still no result.

Resolved! Change a new subscription to another plan

I'm a new PM customer. I just noticed the Black Friday deals and want to switch to the US-Canada-Mexico 50Gb 5G plan. It shows as $35 when just searching plans BUT when I clicked on 'change subscription' that particular plan doesn't show up. Any sug...

Re: Credit card: We were not able to process your payment

I have tried numerous times to update my credit card info which is all correct and get "Sorry, we're not able to process this request at this time. " I have tried the chatbox and requesting a ticket - doesn't work because I am clicking other with in...

No cell signal in St. Martin

Why do I not have access to calls and verification texts to my cell number while in St. Martin in the Caribbean? What can I do to make and receive calls?

Public Mobile Service during a Storm

Hi,Just wondering if someone can shed some light on whether or not the Public Mobile 5g service will work during a wind/rain storm?Two nights ago in Port Coquitlam, BC the power went off during a storm, and I was able get the odd text sent, but no da...

Resolved! Can US Mex plan

Hi everyone! Does anyone know, if I would be able to receive texts from Canadian banks to my Alberta (403) number while i am away in Mexico? I am afraid that with the new Can US Mex plan I will only be able to call and text to a Mexican number from ...

Resolved! Canada-USA-Mexico plans

With the new plans for mexico, do you need to connect to a certain network in mexico when travelling or does it justautomatically connect? Please advise, thanks

iMessage stuck in verifying

Today I transferred my line from Roger and the porting went smoothly with the exception of iMessage. Currently it’s only working with my email. After reading some forum posts it seems to be an issue that requires network operators assistance. I have...

What would be the Ideal Price for the CUSMA(Can-US-Mex) 5G Plans?

Resolved! Port in

Hi there, I still have 1 month contract with Bell, can I activate a phone line with temporary number and port in 1 month later?

Unable of resubscribe and keeping discount

Unable of resubscribe and keeping discount. The discount offered for 3 months is not being showed in my account. Unable to resubscribe before the 3 months discount period ends. No support agent available at the chat.

Can existing subscribers change to BF plans?

Good evening, it's exciting to see those nice Black Friday plans offered by Public Mobile. I'm currently on $34 CAN/US 50GB plan. The change subscription in the app isn't showing any of the lower tier BF plans yet i.e. 10GB CAN/US/MEX PlanAs an exist...

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