HELP

[Erinelyse]

I accidentally closed the activation page while activating my public mobile account when I confirmed the deactivation from my old provider and now I have no idea how to fix this and am without texting/calling. What do I do??

[CSA_PM]

Hi,

Just a friendly follow-up!

The case will be closed automatically 24 hours after the initial interaction if no further issues arise.


Here’s how you can get your questions answered:

Visit publicmobile.ca/get-help.
Ask our chatbot your questions and he’ll provide the answer.
If he's unable to help, then he’ll direct you to submit a new ticket to our Customer Support Agent Team.


Respectfully yours,
Silvio_M
CS_Agent
 

[CSA_PM]

@Erinelys

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[BKNS27]

@Erinelyse 

Reboot your phone by powering off then back on.

If that didn’t work then contact a CS_Agent for help.

https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fals... 

[hairbag1]

@Erinelyse 

if using a sim card...remove the old sim and install your Public Mobile sim. If using esim... disable old esim and set the Public Mobile esim as the primary. Restart cell to see if things happen.