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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No network new user

Hello, I am new user, yesterday we acticated new sim, so far no network. Trying to go to my account, written to finish activation and to input sim card number then it is written that already existing

Resolved! Do I need to have roaming on?

My current plan is $36 for 50gb data at 5g. Canada and U.S . With unlimited talk and text within each. I haven't used it yet in the states. But I plan to travel on vacation soon to States. My question is will my cell automatically work or will I have...

Change Subscription

I’m trying to change my plan to the 20GB Canada US Mexico but when I click the change subscription it doesn’t show up. How do I switch to this one?!

Picture messages not working

I can’t receive pictures messages since the last 48 hours.The ones I sent out aren’t being received either.I’m on latest IOS.And have completed a few network reset and no change.Data is on.No change in my plan… unlimited picture messages.PM Tech supp...

Addon Purchase Not Added to Account???

Purchased US 15 day talk and text add-on two days ago for which I rec’d an email confirmation. However the Usage Breakdown on the app on my phone shows nothing and yet my rewards shows a reduction of the 10 points. I need someone to fix this so I c...

Can't text,receive calls or text messages

I switched today from rogers to public mobile about 8 hours ago. I can make calls,but can't receive calls or texts. Anybody know what the problem is? Seems impossible to to contact a human being

I can’t activate my account

Everytime I try activate my account, it sends a confirmation code to my email whoch I input, then it sends another to my number which I can’t retrieve because my number isn’t activated!

Resolved! Change new subscription plan

I just bought a new plan but I'll like to change it.

Resolved! Do I have to cancel pending change to book new pending change?

I've got a $35/60GB pending, change on next renewal (3 weeks away). Today they're offering $35/75GB (in ON, last week it was QC). I tried booking that as a change on next renewal, but it just goes into a spin and never takes.Do I have to cancel the p...

Re: Number porting / transfer stuck in limbo status

Can you send me the secret phone number

No service!! @ HELP!!

I upgraded to CAN/US/MEX plan - now in Mexico- it worked for a number of days but last calls from Canada came to phone on March 6. All now go to voicemail, my iPhone says no service and I can not make any outgoing. All well with my account- just says...

Long distance add-on not working

I purchased a 300-minute long distance add on and when I tried to make my first call a voice recording tells me I have used all my minutes. How do I activate my new add-on?

Plan not working in Mexico

I upgraded at home to a Canada-US-Mexico plan, before heading down yesterday. It seemed to work briefly when we arrived, but hasn’t since. I have cell data ON, roaming ON, and appear to be on the Telcel network. I know there’s coverage as my partner’...

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

I need esim but to activate requires temporary number. How do I ensure that number I am porting will get changed after activation

Phones

Changing my phone other than the prompts on the new phone do I need to do anything special

Time frame

How long does it take for tech support to normally respond?I have an issue with my account and it was accelerated to tech support to investigate.CS said the would investigate as soon as possible. Been trying to solve this for over a week now.

Extra emails under one account

Hi, I didn't know why you allowed me have three email addresses all in one account. I tried to setup another account so I entered different email address. However , all email addresses showed into my one account. I can't change or delete these ext...

Esim issues

I'm trying to activate my new public mobile account when I try to activate my account, I get a "ESIM NOT INSTALLED MESSAGE", I don't know how to rectify this problem. Need some help to get my account activated.

Resolved! Question with my Canada/US plan

I have a voice plan within Canada and USA, can I for example be in US making a call within the US or call into Canada and not be charged?Or I have to always be in Canada to make a phone call into the US?

Changing Subscritions

I want to change my subscription to the new 29.00 can-us-mex plan from a 35.00 can-us plan but its not offering it as an option. How do I subscribe to the new plan

5 G Data problems?

Hi There,Anyone else in New Brunswick having Data problems on 5G? Phone and text no problem but I am currently getting speeds equal to what I used to get on my old Bell landline (1 mgs and usually far less). Ookla Speedtest won't even run this mornin...

Resolved! About the referral code

My friend referred me, so I should have received a $10 discount. However, when I purchased the Public Mobile service yesterday, no discount was applied. I’d like to know why. And if the referral code is still valid, can I try it next month?

Change subscription

Why can't I change my subscription to talk and ext $19/month. Its not an option for me, but it is offered to new clients

Resolved! ESIM attached to wrong phone...

I was switching my wifes phone to public mobile, and used my phone to initiate the process, but with her information. Somehow the new ESIM attached to my phone, not hers. She doesn't have a "SIM MANAGER" selection on her phone, and i'm not sure what ...

Changing Plans

IF I WANT TO CHANGE PLANS, BUT THE PLAN I WANT IS ONLY AVAILABLE TO NEW SUBSCRIBERS, HOW DO I GET AROUND THAT TO CHANGE MY PLAN? OTHERWISE I AM GOING TO LEAVE PUBLIC MOBILE AND SWITCH TO FREEDOM MOBILE. ANY SUGGESTIONS ON A WORK AROUND????

Resolved! Public Mobile network upgrading. Concern.

We received a message that Public Mobile is upgrading its network that will degrade or lost connection to the existing loyal customers unless we change our phones? Please explain in more detail, why we will loss the connection with our present phone...

What is going on with the network on March 17? Received SMS about possible connectivity issues

Text message i received is below. Am I supposed to get a new device? Are they asking us to switch to Telus? What is going, I'm confused. Also why is this being sent only 3 days before leaving us scrambling?"Public Mobile here.We are making upgrades...

Resolved! upgrades to the network

hiI just received a text message saying that PM is making upgrades to their network that might impact voice connectivity after march 17th. your device may lose or experience a degraded voice service. PM is teaming up with telus and we are offering yo...

Resolved! help pls. I just reset my password and public mobile is asking me to activate a new sim card.

I'm not sure if i did something wrong. I woke up this morning and needed to make sure i added more data to my phone plan cause i've been using alot of data. I haven't logged in for many months so i think i used all the correct information. Anyways...

I thought my plan had unlimited data

I used all my data and now I’m cut off. I thought my plan would simply throttle to a lower speed after using all my data. please help.