Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Downgrade subscription

I want to downgrade my subscription from a 5G plan ($32, 20 GB), to a 4G plan ($24, 5GB). I do not see that option coming up in my "Change subscription" window?

Resolved! New phone

How do I transfer my phone number from my old phone to my new phone

Cancel

Hi service is not good and I was charged twice. Please help cancel my subscription and plan.

Cannot receive calls or texts

used them for my son's phone and it wont work at all.. switching to virgin I guess

hotspot not working with laptop

I have been using my phone hotspot to get internet on my macbook air for ages. All of a sudden it will no longer connect. My lenovo tablet will connect to the phone hotspot so it still must work. And my laptop will connect to the other iphone hotspot...

3g charge

My phone has been and still is working fine using 5G.I am being chrged 5$ for the 3g. My phone says no good. It has always said this.It also works fine on 5g in the USA, and always has.It is imported with 2 SIMs. Public and TelloHow can I get rid of ...

Trouble transfer number

I am having trouble transferring my current number from koodo back to.public

No internet service

I have 2 Mobile subscription bundles. Calls and internet. Calls are working. Internet is not working . I cannot use Google Maps in the car. What is the issue? I am in Surrey BC.

Can’t get new esim

Need to speak to an agent. I tried live chat and they said I have to post here to speak to an agent that can help me.

Resolved! Long Distance - Trinidad

I bought 300 international minutes add on and I just tried to call Trinidad long distance and its not going trough, public mobile automated system comes on instead

Resolved! where are the plans?

i don't see all the plans that I see on public mobile site. I want one particular cheaper one but how can i change to it

Phone got stolen/cant get access to my account(s)-email,cellphone, etc etc. please and thanks

I got my phone stolen again ( 2nd time this year) I have some issues with my head, and thats why i missed place stuff. anyways, besides been locked out from my Public Mobile account since more that a month or so... i am locked out from many others ac...

Resolved! Birding in Costa Rica

I am soon travelling to Costa Rica for a birding trip for about 2 weeks. I want to be able to use my birding apps there. What do I need to do?

esim help

I purchased esim through the app. Install failed 3 times, I tried the qr code that I found by logging into my account on browser. Message says esim is not activated. Help! Side not I can't find any email from PM with the qr code (checked spam etc...

I need to recharge my account with pin

Hello my name is Shendah Buttenham and my phone number is (###) ###-#### I just purchased a recharge to top up my account and I need to have it placed on my account before my due date on August 4PIN: ############Update by Softech: Personal info remov...

No service after changing number

I am already a public mobile subscriber and have been for a year. I changed my number yesterday and now I have no service on my phone. I have tried resetting my phone multiple times and have reset the network connection and nothing. I need help as ch...

Move eSIM from public mobile to Telus

My old phone which has public mobile esim, is dead.I want to move my esim to Telus need help with bypass text , so that Telus can pull my esim and mobile no. On their network.

How to load vouchers

Resolved! Re: Phone calls

Same issue yesterday. It was my plans day to renew and it didn't. Now same thing is happening today with my daughter. We were both set to auto renew and havent had issues up to now

No Signal After eSIM Port

Hi all, I activated my PM account yesterday and transferred my number from TELUS. Both accounts were using eSIMs, and I replied "YES" to the port-out text message from TELUS.The issue is that I now have no signal on my phone. Since Public Mobile is ...

Resolved! CS_Agent

I've lost my phone in travel. It is currently ringing when I call it, but Google Find Hub is not able to locate it. Please, please, please can you check the last cellular tower pings to tell me if the device is still at Toronto Pearson Airport or if ...

Phone calls

I cannot receive or make phone calls

MMS

After returning from Europe and removing my travel eSIM, the MMS Messaging option disappeared from my iPhone 14. I also no longer have a Cellular Data Network menu. I can’t send photos or links to Android phones. Can you reprovision my line and verif...

Lost/Stolen phone

Cannot access my account to freeze services. Not getting any reply from PM !

never got my eSim QR code email

Cancel Payments

Please cancel my subscription and stop all payments ASAP.I don't have this number anymore. Thank you.

Unable to add my new number to EverSafe

I changed my phone number and deleted the old one from my EverSafe profile. However, I am unable to add the new number to my EverSafe profile and I get an error that says "An existing EverSafe ID already exists with this phone number". My identity st...

Buying data with points?

@Is this an option?

Resolved! Added Add on by mistake

I have current subscription to us canda and Mexico plan but added roaming plan by mistake, what can be done to reverse it?

Resolved! Unable to Activate Account. Get error500

I tried activating a subscription today. Entered my CC information but got charged but the account was not activated. I didn't get a welcome email, showing that my PM is activated. I tried activating through the phone app and was get able to through ...

Community

Forum Posts