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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Reactivate sim card

Can I reactivate an old sim card?

Resolved! not getting incoming calls

just activated , requested portingI can only make calls but cannot receive. I already tried reboot my phone

Re: Suddenly getting slow service in my area

I've been having signal issues for the past month so it's not related to the wild fires. I'm just outside of Haliburton, Ontario and while I have never had full bars (usually only two) at my home, I always get full bars in the town of Haliburton. Sin...

payment

we have 2 phone numbers using the same account. how do we make a payment on the 2nd phone number using the same credit card?

Re: Block internet

I'm having the exact same issue. Updated my payment card this morning as well, and now I've got no internet access at all. Checked the router, tried restarting it, everything looks fine on my end, so it seems like it might be something on their end r...

Resolved! Public Mobile has blocked a number I need to receive 2FA codes, does anyone know how to correct?

Hi guys! As the subject says, I can't receive 2fa codes via SMS on my phone to be able to logon to the institution. This means needing an audible phone call. This is less than ideal and something I'd like to correct. I've tried calling the affected b...

Issue with eSIM

I already paid for Public Mobile service. The eSIM was activated on the wrong phone, and I need it reset or moved to my Samsung phone. The app is also saying it’s not available in my region. Please help me reissue the eSIM or switch my account to a p...

Resolved! cannot login on app

for some reason, I cannot login using the app but I am ok using browser

Block internet

Had to update payment card this morning. No Internet access now. What is wrong?

ACTIVATION ERROR -UNABLE TO PORT IN

Hi. I have gone though this issue a few months ago but I gave up on it. I keep getting the emails with offers for me to bring my services BACK to Public Mobile. Unfortunately the technical issues surrounding that was unbelievable. It’s the same stuff...

Esim on a broken phone to sim

I broke my old phone and now need to move my esim to a sim on my new phone with out access to my old phone

Resolved! Transfer number from Telus not complete

Teleus has not acted on request from Public to cancel account

SMS not working. NO OTP

I am using a Canadian iPhone X.I have NOT been able to send or receive SMS text messages.I have NOT been able to receive incoming calls.When someone calls my Public Mobile number, they hear one of the following messages:"HB1, your call cannot be comp...

Number transfer

It's been 48 hours since I requested a number transfer from Virgin to PM, nothing yet, it said it could take up to 5 hours, what's happening?@members

Resolved! Authentication not complete

I got a message that authentication not completed. I don’t know what that means

Re: Payment failed

What do I do to use a new issued card from my banking institution, I’ve entered all the info on card, the you ask for postal code?? Why is this required and received notice card failed?

Resolved! Is the Samsung Galaxy S20 FE still supported by Public Mobile?

I'm using it with Telus and have no problems and I'm wondering if it's still compatible with Public Mobile after the changes with VoLT. If anyone is currently using the Samsung Galaxy S20 FE on Public Mobile or knows if it will work properly, please...

Home Internet working but all mobile data used?

I’m on my home wifi but I’ve gotten notification saying I’ve used all my mobile data and now I’m not receiving texts or iMessages. Wifi internet is working for laptops and I can accesss apps like messenger and IG and chrome browser on my phone and h...

How do I add my previous phone number to this new account?

I just switched over from PC to public and I am trying to port my previous telephone number to this account

Charged for 8 sim cards when I ordered 1

I ordered 1 sim card and got 8 and 8 charges and I want 7 of them returned right now

Suddenly getting slow service in my area

I signed up for the $20 60gb flash sale in Jan. Service has been pretty good but in my area in the past few days data has been very slow and I'm frequently getting 1 or 2 bars in Hamilton ontario

Additional charge for 3G phone. But it's NOT! It is a 4GLTE

what if i have a phone not on their whitelist but is set for volte and when i make calls shows as 4g lte during call and remains that way during entire call.

Sailfish OS Phones (Xperia) and LTE Public Mobile WHITELIST

Hello,I was looking at this post.https://forum.sailfishos.org/t/can-these-phones-be-used-in-canada/22533/4and want to buy one of these phones https://docs.sailfishos.org/Support/Supported_Devices/a newer Xperia phone. Can I request to have my device ...

Move your phone number to a new SIM card

the payment voucher pin i enter for payment isn't being added to my account

Esim not delivered

I ordered a new esim this morning July 17 2026 . I still have not received an email with confirmation of purchase and a QR code ? The esim was also not on my new phone Ive tried to submit a ticket but cannot keeps saying error after filling out the...

Resolved! Stuck Port from Rogers: Split-Service (Can call out, incoming goes straight to voicemail)

Hello Community,I am not really sure what is going on but I need some help please. Here are the details of my situation:The Problem: I can make outbound calls and use my cellular data normally, but all inbound calls go straight to voicemail. My phone...

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