Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I activated my eSIM and transferred a number from Telus.I received a confirmation SMS from Telus asking to confirm I had initiated a transfer. I replied yesI received a new confirmation SMS from PM that the transfer had been complete, and to please r...
My wife and I recently signed up for Public Mobile and have a Canada/US/Mexico plan. We are now in Mexico and connected to a local network but neither of us are able to make calls - we get a 5B1 error. However, we can receive calls, can send/receive ...
My previous carrier Chatr was also on eSim. Once I activated PM, It turn on the PM eSim and turn off Chatr, so I did not get the transfer approval SMS. I have Chatr turn on now and would like you to resubmit my number transfer.
I tried to transfer my number from Fido but never received confirmation.With the same phone, different esim, I can make calls from my phone number but am receiving no phone calls or texts and am unable to text also. I cannot confirm anything that is ...
I bought a phone plan on Friday night for the Black Friday deal but my mom is also on Public Mobile and she wants me to use her referral to save, except she asked after I already paid. How can I go about doing this? Is there a way to apply the referr...
Is there a phone number? I am having a very difficult time trying to sign up my three kids cell phones plans to public mobile. I'm having one problem after another. One of the phones doesn't work, another is rejecting the esim. I can see on their...
Hi everyone,I just activated my Public Mobile account about 30 minutes ago, but I accidentally forgot to enter my friend’s referral code during the activation.Does Public Mobile support still allow adding a referral code shortly after activation?If y...
I have some trouble. I recently ported my number from Telus to Public mobile through eSIM, however it was unsucessful, now the number doesn't even work on both the old Telus SIM and eSIM. That's why I needed that new physical Public Mobile SIM card t...
I'm porting a number from Bell and activating using the PM app. It's been stuck at the "Install eSIM" step for about 20 mins. At what point should I abort this, and what can I do to install the eSIM? Device is a Google Pixel 8.
Hi , I am already 3 years with public mobile . And I am using plan with small data and small amount minutes . Can you offer something cheaper but with more data and talking minutes . Because my husband today took the some plan from Public mobile and ...
My phone was stolen, and I bought a new sim card. As soon as I inserted the new sim card in my phone, it was activated without doing anything on my part to activate it. Is this OK? Or, there could be a security problem?
I have talk and text in Mexico, but no data. I am using Telcel in Mexico. Is there a reason that I am not able to data?
I just got the public mobile 100gb Canada USA Mexico plan, I went to the states today and I could not use data unless I turned on data roaming, does this mean I need to pay for the service, I shouldn’t have to turn on data roaming unless it’s not con...
Well this is interesting. I received this pop up on the way home from work at 4pm. Not sure why I only got this at 4pm and not yesterday or the day before or even early this morning. Seems a little late in the day for this, don't you think?Anyone els...
HiI am unable to reply to the text message from FIDO about the phone number transfer, when I try to send the SMS it says "not delivered". And now the public mobile eSIM activation also failed. Please help! This is so frustrating!
Can't update credit card in website under the payment section - info will not enter. Is there a way to do it without downloading the app?
In the Public Mobile app, under the "About Public Points" -> "How to Redeem Points" -> "Redeeming on Lower Your Bill", it said "By redeeming 15 points on Lower Your Bill, you'll receive a $15 credit on your next bill". However, when I go to the Catal...
Hiii! I want to change my subscription but I have already been charged for my current one I want you select (change on renewal ) so my question is that while I wait will the monthly amount for the new plan change? It will it stay the same? Like surpr...
Hello, I paid for a subscription and I decided to not move forward with it. Can you please cancel and refund the plan? Thanks, Ranjani
I am an old customer of public mobile, I really love their reasonable pacage options with the strong Telus Network. Only thing I miss here is the intenrationla mitnutes to my Local country, which I use by buying add-Ons though my current package offe...
I need a proof of ownership of my telephone number. I follow the instruction to download an invoice, but the document dose no show my telephone number. From where I can get a document of my account?
i would like my new samsung s25 ultra be blacklisted due to the fact that someone has stolen it and now its completely untraceable. what are my options and how would public aid me on getting a phone or am i leaving public mobile
I can't find a place to cancel my subscription so I can get ported over to another carrier. Or to get approval for the transfer.
Hi,I am contacting you to request a refund for my recent purchase. After giving it some thought, I realize it wasn’t what I wanted, and I ultimately no longer wish to use this plan. Would it also be possible to cancel the shipment of the SIM card ass...
Hi I was looking at the invoices and found that it just list the payment. is there way I can pull the detailed invoice. ThanksHamraj
5 days ago I top up my bill until now I don't have service
I moved to a different carrier 2 days ago (ported my number over). My online account is disabled as a result. How do I make sure that my credit will not be charged after leaving Public Mobile?
I redeemed my points at the end of October for the payment of November. However, the full amount was deducted from my credit card. I'd like to know why the redeem was not done. Thanks.
Unable to activate e sim
