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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

USA Roaming Review

I recently had occasion to travel to the USA and in light of a number of complaints about US service while there, I figured I would throw in my 2 cents worth. I travelled through the following states: Maine, New Hampshire, Massachusetts, Connecticut,...

Resolved! Travelling abroad

Hello, I'm in South Africa and I want to keep my cellphone reception, I don't see ant package I can upgrade/change too. Please advice and will an eSim do the trick?

Voicemail

I didn't realize that public mobile has a voicemail. In any rate, thanks. But this is not useful for me. How wil I deactivate it. Can anybody help. I can't even access it, I already tried to give me a PIN many times but NO TEXT BACK COMING FROM PUBLI...

Overcharge on Credit card

My recent BMO Master Card CC has two charges for $28.00: Sept. 26 & 27 and I can't get any answers from anyone.***@****

Resolved! SIM card order

Help!!! "It's been 20 days since I ordered the SIM card, and it still hasn't arrived

Resolved! Calls over wifi??

Hi!! I’m a nurse and I work in Nunavik. (1 month in montreal, then 1 month in Nunavik). However, there is no cellular data available in the North which makes me unable to receive texts/calls on my number. I was told by multiple people to turn on some...

United States Plans

I will be in the US till March 31. What is the best plan for my phone. I need to be able to text, talk and have good data.

Resolved! Previously owned phone number

Hi! I’ve been with PM since sept. 2022. Since then, I have been receiving many calls and texts from people referring to me as Chester (which is not my name). On a few occasions, I answered a call and had to explain that the person they were trying to...

Resolved! Offers getting increasingly scammier everyday - Can't downgrade to cheaper plan

No disclaimers on these new $30 US-CA Plans that you can't downgrade to cheaper plans once you upgrade. And if you want to remove payment card from file to stop such scammy offers from renewing, you CAN'T, by yourself.It is awful that in this modern ...

Unusable data across 2 BC Cities, 4 accounts and 3 different iPhone models

1 XR & 1 13PM in langley, 1 13PM & 1 11 in Vancouver all of these lines after resetting, resetting network settings, toggling off cellular data, doing every troubleshooting step in the book are unable to use cellular data. this has been an intermit...

Resolved! Redeemed points

I just redeemed 10 points for 300 international minutes in ERROR! Can I reverse this redemption and get my points back?

Delete Card Information

Please how do i remove my card information from my sim, i am no longer using the sim and i do not know how to remove my credit card details from it.

Resolved! Is $19 - 1GB available for everyone in Canada or only those residing in Quebec?

I'm considering switching to PM. I have put my province for the search. It offers a 1GB plan for $19. But when I go read the offer details on the plan "i". It says only available to Quebec residents. But the same for 6GB at $23. They all say "Quebe...

eSIM download

the Error message pops up,It says not allowed download unavailable in your region.I'm from Korea current live in Canada.

What scam are you running?

I bought a 50$ voucher but yet when I redeemed it online to pay my bill, it showed the voucher was only for 40$. then when I clicked pay now, it took money out of my bank account instead. I'd like for the money taken from my account to be returned pr...

Can I suspend my service?

Can I suspend my service? Because I will be out of Canada between November and February next year, can I suspend my service and continue using your service when I return?

sign in

my old number was ported over. during process, my public mobile account was not finished being created. now when i try to sign into my public mobile account, i cant receive texts, so i cant access my public mobile account

Failure when activation

I created an account with Public Mobile, selected a plan and paid for the plan on my computer. Then I scanned the QR code on the page right after the payment page using my cellphone to download the app. I logged into my account and followed the instr...

Activation trouble

I tried to port my number, got a message unable to complete activation, get support. Support says I had to chose a new number because I was coming from Koodo. Now I can’t get back to change my option. How do I fix this? It already took payment!!!

Visit the wild north! Go Kayaking! Drop your kids phone into the lake!

So.. My kid went for a thanksgiving kayak trek up north, and made it less than an hour before her phone went into the drink. I tried to log into her account to order a replacement sim, but its sending a code to her phone.. which is on the bottom of t...

Resolved! changing to a different phone

I am changing phones to a different model refurbished phone. (samsung s10+ to s23). I would also like to change my plan to support 5g. I am hoping that I can just transfer my sim card, if it fits and if it has survived a short sojourn in the toile...

Resolved! Traveling to the US

My plan is good until 2nd week of November. I will be traveling to the US this week. Am I still able to use my phone as normal or do I need an add-on? If I do an add-on, am I restricted from using my normal amount of data?

Transport number got lost

I was transferring my number from Bell to PM. I got the message to port my number. But I missed installation of esim card. Now my service from Bell is cut off, but I can't log into PM account to download a esim card as i can't receive the code send t...

Slow speeds

Hello , I am on a 5g plan I used to get speeds in the 100mbps now I only get between 0.49 mbps to. 1mbps I did reboot my device multiple times made sure I had the latest updates , I have not just changed plans I am on the same plan I had months ago w...

I used a Referral code from a friend but it did not get applied on my plan? Can you apply now ?

Hi,I am a new public mobile subscriber and was referred by a friend I used their referral code but it seems it did not get applied at the time of subscription. What is the best way to apply it now? ThanksD

MY DATA ISN'T WORKING AT ALL

I need to use my data today, however my data isn't working at all. I tried everything what the chat bot rcommand to do.

Resolved! need to pay for my subscription and know my 4 digit account pin

I would like to pay for my original subscription plan and how to do that ? After I called *611, they asked me to type the 4 digit PIN number, what's my PIN number and where can I find it ? Thanks! Urgent!

Resolved! sept payment

you took out of my account 2* pymts in sept.

Resolved! How to make pending rewards available?

My rewards have been there for six months, and they never become available. What should I do so that I can redeem my rewards?

Outbound Caller Display

When I call someone with an iPhone who does not have my contact saved, it displays under my number “Sarnia” but I don’t live there. It causes people to not answer my calls because they think that it is a scam call. I would like my outbound Caller Dis...

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