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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24375 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35912 Views
  • 185 replies
  • 27 Bravos

Refferal

I just subscribed to a new Public Mobile plan. My daughter referred me, but I did not find where to add here referral number during the process. Can I do it now?

Subscription error

Hi,I submitted payment for a $30 plan and the money was taken from my account but it then gave me an error and told me to submit a ticket and didn't allow me to finish the setup.

Andrewkeh by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

CANADA -- US PLAN

WITH THIS PLAN CAN I CALL FROM THE  USA TO CANADA  ANY TIME AND UNLIMITED AT NO COST

Urgent Help Please

I have a SIM card, I have an account and a plan.  But when I try to go into my account, I get in this loop of 2 choices: 1. to reactivate or 2. to log in over and over and over.  I just want to update my credit card, but can't get into my account

DSMK by Great Neighbour / Super Voisin
  • 233 Views
  • 5 replies
  • 0 Bravos

Canada/US/Mexico Plan

Other carriers are now offering Canada/US/Mexico plans.  Any hope that Public will do that soon?

Kenmulmur by Great Neighbour / Super Voisin
  • 223 Views
  • 2 replies
  • 2 Bravos

Charged twice

Hi I updated my credit card information but I was double charged so how can I get my money back?

jennvetter by Good Citizen / Bon Citoyen
  • 168 Views
  • 3 replies
  • 0 Bravos

Resolved! I have been shortchanged in my subscription

I changed my subscription in February because of an ongoing promo which comprised:50GB Data within Canada and the US at 5G Speed5G Speed up to 250mbpsUnlimited Canada and the US wide minutes and messaging plus unlimited international text and picture...

Henry01 by Great Neighbour / Super Voisin
  • 271 Views
  • 3 replies
  • 0 Bravos

Connection

How do I verify my account if my phone isn't connecting to a network? 

MMMSSS by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 0 Bravos

Ios 18 satellite messaging

Does public mobile support sms via satellite with the latest iPhones with ios18? 

Nalyd by Great Neighbour / Super Voisin
  • 525 Views
  • 10 replies
  • 0 Bravos

Resolved! $39 plan until September 30th roaming

The $39 plan that expires September 30th 2024, it reads Canada /US minutes. Does this mean I can make / receive calls and use data in the US without extra roaming charges? 

Jblange911 by Great Neighbour / Super Voisin
  • 394 Views
  • 5 replies
  • 0 Bravos

cancellation of contract

hello.  My daughter has purchased a new contract with another provider.   She changed her email address as well.  I have paid for and administered her public mobile account and would like to cancel it?

rjsdesign1 by Good Citizen / Bon Citoyen
  • 256 Views
  • 4 replies
  • 0 Bravos

Add funds

There is no add funds with registered card option ANYWHERE!!! How can I add funds early to my account!?!?! 

PITA_06 by Great Neighbour / Super Voisin
  • 183 Views
  • 2 replies
  • 0 Bravos

I need help with payment

I tried a few different ways to make a payment and it will not go threw.  My bank says its approved but its only going threw at zero dollars.  Please help

Kickazzcrissy by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 0 Bravos

Sim card

I have a new phone with no SIM card and can’t call out 

JPA2 by Great Neighbour / Super Voisin
  • 202 Views
  • 4 replies
  • 0 Bravos

Data listed in app does not match usage

The data shown as used in my app is nowhere near what is showing up in my usage history.  Is there an issue with the app?  It's nice to be able to monitor usage. 

SwishyWashy by Good Citizen / Bon Citoyen
  • 218 Views
  • 4 replies
  • 0 Bravos

Resolved! Limited time international plan

Looking into options to use my phone when I travel to Florida this December. Just seen there is a limited time international plan with 50gb and unlimited msg in Canada and the US. Would I just be able to switch over to this to avoid roaming charges.?...

Ciaraa11229 by Great Neighbour / Super Voisin
  • 623 Views
  • 6 replies
  • 0 Bravos

activating sim card

I have bought a physical sim card and installed it but cannot activate it. Help

LMCJ by Great Neighbour / Super Voisin
  • 241 Views
  • 4 replies
  • 0 Bravos

Calling from Canada to USA

I recently purchased a $35 plan which includes 100 minutes of calling from Canada to the USA. When I try to call California and Florida I get a message telling me that I am out of minutes and I need to buy more. My account shows zero minutes used. An...

jzinta by Great Neighbour / Super Voisin
  • 418 Views
  • 9 replies
  • 1 Bravos

Galaxy A54 5G phone users

Hey Folks, I'm a new subscriber to Public Mobile. Anyone out there using a Galaxy A54 5G phone?  Do I order a SIM card or is the phone eSIM compatable? 

WDThomas by Great Neighbour / Super Voisin
  • 177 Views
  • 2 replies
  • 0 Bravos

Resolved! How to earn points on the community boards?

Hello, I see that there is an option to earn points on the community boards and that one of the redeemable prizes is a $15 credit on your bill for 15 points. If you can earn 20 points on the community like advertised, I can reduce my bill payment eac...

BillyTran by Good Citizen / Bon Citoyen
  • 580 Views
  • 12 replies
  • 1 Bravos

Service

I order a sim  card but no have sim about 20 days

Baba123 by Great Neighbour / Super Voisin
  • 147 Views
  • 3 replies
  • 0 Bravos
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