Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I forgot my pin number and need to reset it. Please send PUK code
Last month, the bill was $25.99 and this month it's $28.25. Can Public Mobile randomly increase their prices whenever .. ? edited by computergeek541: changed category (discussion isn't related to Community)
Friend of mine lost his physical SIM card on his international trips. What to do if someone lost access to 2FA text and email code? How can I get access of PM account?your help will be much appreciated.
My plan was suppose to auto renew as per usual on April 7th,however it didn't,so I made a payment through 611 as I don't have online access ...the money is on the account but no option to pick a plan,and my previous plan seems to have been removed fr...
Public Mobile keeps sending me an EverSafe ID code via text to a non-working tel number instead of my email.I made a mistake while setting my account to transfer my old tel# to my public mobile SIM, which is currently not in service. I tried everythi...
I have 2 numbers but one number I have ported to other network. How can I get refund or transfer to other number ? basically pro rated charges. Do I need to call or inform someone?
I have the same problem and it show me the same. Im been changing by CC twice now and same message every time
I can make some calls. Other calls are dropped, or my phone says that I'm not registered on the network. There doesn't seem to be a problem receiving calls, and there are no issues texting.
duplciate thread
Can someone please send me the porting team for public mobiles number . I’m having this same issue . Thanks
Can I replace e-sim to a physical sim?
Hi I signed up for a plan. My cc went through but there was an error. Idk what happened and what the next steps are
3 times I’ve paid for and downloaded eSIM cards. Still no service
I'd like to change my email from xxxxxxxxxxxxxxxxxxxxxxto xxxxxxxxxxxxxxxxxxxxxxx
OK so I’m at a loss I want to set my plan up get my phone activated they said that my plan was paid for my Sim chip was paid for that it would take two days to get here for my Sim chip it’s been four days the money came out of my account I did not re...
I am trying to input my new credit card number to make payment and rhe field will not open up to the keyboard to input the new number
I have a Virgin Plus account which I am not happy with and want to switch to a Public account.
How can I change my monthly plan $29 to the previous $19 plan?
I had an account with an old number, I didn't;t use it for a year as I moved out of the country. When I returned I opened a new account and got a new number. I no longer have access to the old number. To log into my account it is sending. code to the...
I need up update my two step verification phone number so I can change my Sim card
Hello, I wanted to change my plan to 50 dollars per month for 250Gb data but I can’t see it on the app anymore! What can I do?
I have a basic 10 GB plan. I’m nervous of accidentally turning on my cellular while I travel. When I travel to Europe, if I put my cellular on a previous eSIM card that is no longer working, will this stop Public Mobile from charging me? Will I ...
I have 5gb of data. Have only used .25. My Cellular Data is turned on. But when I try to google maps, send WhatsApp message, or anything else that requires data, it says my data is not turned on. I go to settings, data is turned on, I toggle it o...
Moved to French support
does the plan include calls and text in the US?
They changed on my credit card on April 2, and suspended my service on April 7, after explaining that for 7 hours, still not service. What kind of company on market, will try to get the money back and get out of public mobile.
Hello,I have several accounts for employees and family. I am able to access all but one. I tried password reset but have forgot the email to this account. My granddaughters is the one I cannot access. How can I get the payment information updated?Re...
duplicate thread
Heya!I preordered a Linux phone from Europe and it is understandably not listed on the available compatibility page. I have used the Chatbot to try and find out if the bands it uses are compatible with Public Mobile but the Chatbot is not sure either...
I just activated my Public Mobile plan and by Step 6 I got an error:Subscription not activated - something didn't go right while activating your subscription. while trying to figure it out I realized Public Mobile does not have Wifi calling feature w...
