Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HiMy elderly parents both have their service with PM. The credit card in their account is about to expire. I have tried to recover their email but the access code is sent to said email! It is quite the circle. Understandably they do not use their ema...
I opened an account, made a first payment and need to cancel my account without activating it as my phone
Why some times does my voicemail ask the caller for their name then tells it to me when I access the message?
I was talking to an agent and finally got a response from him .. that was not useful. I sent a message explaining the circumstances of the payment transaction in question. NO other response even now 12 to 14 hours later. ****** Inquiring Minds want...
I activated a new sim yesterday (SIM # ) to a new number ###-###-#### and still not working.Please can you fix it, also if I want to upgrade the plan, is it possible.Thanks
I ported from Rogers to Public Mobile yesterday. While data works, I can’t receive calls or texts, even though I can make calls. I’ve tried troubleshooting, but this issue hasn’t been resolved. Can support please help fix this porting problem so my i...
Payment made but no active plan
I'm currently on the plan at the top of the image ($35 75gb Can/US/Mex).A new plan popped up which seems to be the same as mine but 80gb and I'm wondering if I should just upgrade since it's the same cost. The only detail that seems to be missing is ...
I would like to change plans but it says only for new customers
Hi,Earlier this year, I signed up for the 60GB 5G plan with a 50% discount for 24 months, and I have been paying $20 per month.However, I noticed today that my plan has been changed to the 150GB 5G plan for $45 per month. I never made any changes to ...
I am going to Europe for 2 weeks starting October 2. How can I make a call from there to Canada? Is there an international plan I can add on to my plan or an international card I can purchase
I am unable to update my address through my profile keeps saying invalid when it is not
We are in the same boat worst company ever
I cannot access anyone to actually help. Cannot activate an Esim it keeps telling me to download the app to do so and I’m actually on the app when it tells me to do that. This is ridiculous. It should not take so long. I want a refund.
Clerk gave me a Koodo PIN voucher and it locked my Sim and cant get into account because account recovery is disabled too a CS_Agents wont add a voucher PIN or unlock the Sim unless i provide account info which it has locked me out of recovering. I a...
I changed subscription due to travel requirements but when I tried to change back to my old plan after return that plan no longer existed and my cheapest option was $15 more expensive. Do I have any other options besides finding another provider clo...
I have a simular issue. Previous phone was an esim. Got a new phone, installed the new esim. Started to activate. The old esim stopped working. The new esim stuck at activation. Rebooted, cleared the network settings, reinstalled the esim, waited 24 ...
I haven't noticed anything new for this price increase but I was "threatened" by Telus that my phone wouldn't work after some particuler date. I don't have Telus. I'm paying way too much now. How do I go back to the 22 dollar plan that used to be 15 ...
Service this morning was denied due to "all minutes used up"? What? I am a Public Mobile customer for years this never happened before. Somehow the auto payment reached my bank and my credit card was debited on June 28 but the service was cut off. ...
To anyone who is able to some-how resynchronize my EverSafe and Public Mobile and/or Telus profile, I would greatly appreciate it. I am not sure if this a private Messaging platform; so, I am only going to list my phone number: (None -Public Form). I...
5 days after subscribing to Public Mobile, my landline phone number has not been transferred to my cell phone. I did not receive a confirmation SMS from the previous provider. i called them (Cogeco) and they had not received a request from Public M...
I am planning a 10-day trip to the US and wanted to change my plan to include US roaming. However, I realized that my monthly payment was already processed on June 23rd. If I change my plan right now, it seems like the money I just paid a few days ag...
I have a couple of questions regarding my recent plan change. I switched my plan from a 'Canada-only' plan to the '20GB at 5G speed (within Canada & US)' plan on June 23rd.Could you please confirm if I am eligible to use the US roaming features start...
I believe my SIM has been compromised. I’ve lost access to my email, iCloud, Facebook, and various other sites. There’s are calls and texts from my phone that I did not make. I am getting 2FA requests that I didn’t make. How can I get a new SIM, but ...
Can I have the porting assistance team contact please?
Hi I have $26 public mobile plan for 20 GB (4G). Then why have I been charged a $5 3G usage fee? And I checked my phone is compatible with 4G.
1.when I enter email and password the code sent to a different number.2. there is a message on my profile saying this is your new number.3. and I can't change my info in profile
if I transfer a working public mobile sim card to a new phone will it work
I can't see my pre authorized credit card information. I think it is expired. Can someone help me?
I paid and was told my phone was compatible for an eSIM only to be told AFTER payment that my phone isn’t compatible. I have moved forwards with a new company and need a refund for the $40 I spent wasting my time.
