Community

puk code

want change new phone, forget pin code. now i need puk code to unlock.@service team

Switching to an esim

I am an existing pm customer. Am i able to switch my physical card to an esim on my new phone? Or is better to continue to use the physical sim? I only see the option to purchase sim card and change sim card on the app. thanks

Your device uses our 3G network, $5/month extra

I am using OnePlus 8T, which is 5G cell phone.  And I got a sms telling me I will be charge $5/month for 3G usage.

Removing CC info

Its not allowing me to remove CC info.Its just generate negative opinion.

Volte

How do I check if my new phone is supported by volte, or whatever 

how do I talk to a human person?

Double payment

I have my daughter and I's payments that come out of my account for our bills. I got charged twice for both phones. How can this be rectified?

Same SIM card different iphone

My son broke his phone took out the SIM card and installed in the new phone how do I get this new phone up running on the same account? 

Data Throttled, Call quality static. Not exceeded any limits. Mississauga Based

my iphone 17 on ios 26.5 is throttled on data, and phone call quality is static at best. they cant hear me well, but i can hear them well. Ive rebooted the phone, airplane mode over 15 seconds, all multiple times. Is anyone experiencing a similar iss...

I can not recieve calls but can call out....what should be done?

Email account was deleted

How can I access my account when my email account was deleted and cannot be restored?

VoLTE not working (ims registration: not registered)

hello!so with the unfortunate demise of 3G I now have to look for alternative to my trusty moto G (2013) I just received a text saying that they'll be charging me 3$ extra because I use 3G, but since it's about to get retired I figure I could change ...

I need customer service help

I have problem transferring my phone number and now I'm stuck I can't use my numbers anymore 

need help with volte

my phone has volte but public mobile doesn't recognize it. 

Points used wrong due to network error

My points were used to collect data for 15 GB instead ofy intended use to translate it to a bill credit

I want to pre register a credit card?

I can't call 800 numbers,

after change a new plan, I can't call 800-888 numbers please help?

what constitutes $5 charge for 3g on a 4g phone?

And if Volte is the issue, how do I know if a new phone pic would be compatible? ( not knowing IME# )Thank You

No Activation Summary Email to install eSim for a CS_Agent initiated number transfer

I had issues using the Public app to transfer my number from Bell, so I submitted a ticket to @CS_Agent. The agent submitted the request to Bell and said that once we respond "yes" to the text message from Bell, the number will be ported within 2.5 h...

No Response to my Ticket

Ticket reference number: 445664-202

No response from CS_Agent

Hi all, I was told to contact CS_Agent which I did yesterday twice. Have not received any response. Kindly advise what to do next.Basically, I have received a warning from P.M. that my phone is on 3G (for calls) and therefore will be charged an extra...

NO CELL SIGNAL IN RED ROCK, ONTARIO SINCE WED.MAY6/26

I have had NO CELL SIGNAL IN RED ROCK, ONTARIO SINCE WED., MAY 6/26. CAN'T MAKE OR RECEIVE CALLS. CALLS COMING IN AUTOMATICALLY GO TO VOICE MAIL-CAN'T OPEN V/M , IF I TRY TO PICK UP CALL, IT IS DROPPED. I'VE TRIED MULTIPLE TIMES TO CONTACT UBLIC MOBI...

Plan

Need to cancel my plan

Lost accoun for second phone number

Help lost Access to my second account phone number. 

more poing

how i cant get more poing

Re: Customer support

I have sent over 5 of these tickets, as it says that if your account is locked it will be unlocked in 3 hours, it's been way more than 3 hours. No one has gotten back to me I still can't get into my account or use any data. I need help please