3 weeks ago
I paid and was told my phone was compatible for an eSIM only to be told AFTER payment that my phone isn’t compatible. I have moved forwards with a new company and need a refund for the $40 I spent wasting my time.
I am another person
When I go to app to register for e sim it keeps saying to download the app . I am on the app when it says this . The QR code goes to a dead end also
hi @Jusith
are you @Sarah_i ? or you are another subscriber with similar issue? can you tell us more what your issue is?
the QR also doesnt work this is the worst
actually, the no esim error could be just a system glitch. Check with PM first and they might be able to send you a eSIM QR code to install
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
