Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got a new (old style flip phone) and tried to activate it using a e sim. I went through the process, it said my phone was compatible. It assigned me a phone number, And then as I went through to try to finish it, it was unable to finish since my ph...
Dear agent,I have followed your instruction of creating a new account with a new email address, but is still shows that the payment is unsuccessful. Here is the notification and it says that there is account configuration error, so it cannot be the p...
My account is suspended when I try to make phone calls but the app says im good to go and will not allow me to make a payment. My data has reset from 60gb used to 0gb used.i don't know what else to do as it wont let me make a payment because the app ...
I need a line and eSIM reprovision and cannot figure out where to get actual help from. I was not able to submit a ticket
@softech Hello, Would it be possible to also get this number from you for the live support? I ported my phone number and then my husbands and now they have been mixed up with each other and I cannot get a hold of anyone to help me. Thank you!
Can't send text. But can receive.. apn correct
Simply wanted to drop in here, in case anyone searches about this topic, that the Light Phone III works very well with PM for text and phone. The only thing I have not been able to figure out is to send and receive photos and pictures via text messag...
Same issue after restart the iPhone during the lunch today. Using e-sim. Don't know why it request PUK code after the restart. Never happened before.Create the ticket 6 hours ago, still no response. /sigh...
@Great Neighbour @Super VoisinI'm unable to Transfer Number from Bell to PM. Gone through the various steps on the mobile app but stuck at the transfer number step. The app is not recognizing my current number as a Canadian number. Kindly help. Than...
I’m unable to use ChatGPT Voice Mode when connected to Public Mobile cellular data. The voice session never connects and remains stuck on the loading screen. Voice Mode works normally when connected to Wi-Fi and also works when connected through hots...
I'm unable to complete my account activation because my current phone number could not be transferred.
Not able to receive calls. People calling me get a call cannot be completed at this time. I can call out, send and receive text and data works.Only Incoming calls do not work. I have an esim activated a few days ago.
Asking for a PUK code
I have been trying to activate my new account with Public Mobile but I haven't had success. It will start the activation and then it prompts "activation unsuccessful contact customer service." I'm then sent to a bot that tells me to enter a ticket b...
I have received a message from Public Mobile saying that my cell phone (number) will be affected by the subject transition. I currently have Samsung S10e and my subscription with PB is: $75 per 90 Days, with 60GB Canada wide & 4G speed up to 100 Mbps...
I bought the eSIM three times, and it activated, but there is no network connection on it, and it’s been more than 3 hours. What should I do now??
Hi, I have unsubscribed and my service is on hold.Please remove/delete the credit card payment method from my Public Mobile account and confirm that no further payments will be taken.Thank you.
How can I find my account number?
Can you please tell me if there’s anything I need to do as I’m going to Jamaica on Friday for a week
I am retiring and would like to downgrade my existing plan, but the $25 plan does not show as an option on my "change subscription" screen.
Trying to add my prepay so I can get 10 dollars off a month ...it will not allow me to select it and sign it ....I'm looking for the advertising add that I saw .... pre pay 10 or 20 off a month for 2 years and more data ...its like pulling teeth with...
I have a Samsung S23 and according to the IME1# it is compatible. I continue to receive messages as if l have a 3g phone and my next billing invoice states the same. I upgraded my phone as a result of the 3g change. How come Public Mobile is not reco...
I have a Google pixel 5 and checked IMEI to see if compatible on PM network and it is. When I am in the city everything works great. When I am at the cottage dropped calls or no connection to make calls. Someone said I should connect with volte ho...
I need help for subscription
Has anyone else received a similar text recently from PM stating the following:"We have an important network reminder which affects this phone number ***-***-****.As we transition to more advanced wireless technology, our 3G network will be retired s...
The referal discount was not applied to bill
Hi,I forgot my registered email address. I tried using the "forgot email" link, but I am not receiving the SMS verification code. What should I do?Please help. Thank you!
I received a text message Fri June 12th 2026 from 5474 saying "Public Mobile here. Summer plans call for more data. From road trips to game days, stay connected throughout the season. Don't miss out on these limited time offers on 4G Canada-wide plan...
