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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2264 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3856 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34252 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45924 Views
  • 182 replies
  • 30 Bravos

Resolved! New Activation

Hello, I just got stuck in a repeating loop with the app. (I think it may be because I input an incorrect password.) Samsung internet also did not function properly, asking repeatedly for my text message pin.I switched to Chrome and had no issues.New...

GEOFF007 by Great Neighbour / Super Voisin
  • 128 Views
  • 1 replies
  • 0 Bravos

Phone calls not working in Durham region?

So recently I've been having issues with phone calls not going through, but texts and data are working fine.It happened for a day before self-resolving, and now it's happening again. I traveled out of Durham region and had no issues, but upon return,...

EchoNeko by Great Neighbour / Super Voisin
  • 203 Views
  • 3 replies
  • 1 Bravos

Resolved! i can't calling and receive

In the past few days, my mobile phone suddenly lost its signal and I can neither make nor receive calls.The signal comes and goes. Even when there is a signal, I still can't make phone calls, But I can use the mobile data.This has happened for the se...

Jayjay324 by Good Citizen / Bon Citoyen
  • 296 Views
  • 8 replies
  • 1 Bravos

Resolved! no service

I am in Florida and have the canada,U.S. and mexico plan. My phone is a 2022 Motorola G power. The phone will not make outgoing calls. It shows I am connected to T-Mobile but I make a call and it immediately disconnects. 

joskin by Great Neighbour / Super Voisin
  • 346 Views
  • 9 replies
  • 0 Bravos

My Account

Hi Community I got a called saying my phone number will be freeze within two hours. Is this a scam?Thank

Re: Extend service

Hi could you please extend my service for 1 more day  please ? Its vital I have a phone for work purposes I can pay tomorrow, please understand my request , ?

Korre by Great Neighbour / Super Voisin
  • 148 Views
  • 3 replies
  • 0 Bravos

Unable to receive or make calls

I can’t make and receive calls and texts. Says homecellular network has not authorized. Unable to receive text to confirm number on account 

KruhE by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

Log in new account

Already have an existing account, trying to add another phone but new account keeps reverting to my existing with a new email address 

Jeffdot by Great Neighbour / Super Voisin
  • 305 Views
  • 5 replies
  • 0 Bravos

Trying to reactivate an account?

I am trying to reactivate an old account to resubscribe to public. I’ve gotten as far as the credit card put in my new credit card information which I don’t think was the same as the old credit card information and it would not accept. It just said t...

Bruce1950 by Great Neighbour / Super Voisin
  • 93 Views
  • 1 replies
  • 0 Bravos

I had siged up so many people before the point started.

I used to get so many discount and was the reason why I am with PM. My son noticed a couple of changes to my account. I was getting so many discounts and now not seeing anything. This is not right. Should I not atleast see equivilant points being giv...

Resolved! Account payment

My account did an auto new payment with out my permission now what I'm so post to do with a $50 card ??

Wdcc by Great Neighbour / Super Voisin
  • 251 Views
  • 5 replies
  • 0 Bravos

Resolved! What is the actual true limit on unlimited USA-Mexico roaming?

The Public Mobile deal with 60 GB data for CAD $35 is an incredible price.What are the actual genuine true soft/hard limits on this plan? I don't ever believe any mobile company selling "unlimited" features. TGTBT. I wasn't born yesterday.I live betw...

arielvega99 by Great Neighbour / Super Voisin
  • 419 Views
  • 7 replies
  • 0 Bravos

Resolved! Transferring Public Mobile phone number to new phone

Hello all. I should know this but I don't. I currently have a plan/phone number with Public Mobile. I am upgrading to a new phone. I need to keep my current phone number. What are the steps involved? Currently have an ESIM and have ordered a physical...

Avn1007123 by Good Citizen / Bon Citoyen
  • 226 Views
  • 5 replies
  • 0 Bravos

How do I set up an EverSafe account for a PM phone?

   My PM phone was set up sometime in 2022, for my child to use. The bill is paid each month.  Voice mail was not set up because the phone is used almost entirely for text messages and the occasional received call.  Shortly after it was set up, PM ch...

Guy_Goodman by Good Citizen / Bon Citoyen
  • 135 Views
  • 2 replies
  • 0 Bravos

Using my phone in Argentina

I’ll be travelling to Argentina and need to use my phone there ie to receive and respond to texts, to receive and return calls and to access email messages etc what options do I have? I’m unclear if any of the current plans will work while I’m overse...

Oreo4 by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

Can't call in or out

I am in the USA and I can't call Canada or receive calls from anyone.I followed the instructions from yesterday IT to use the T-mobile and version provider. It worked to make two calls and then this morning it doesn't work now.Someone in a IT replied...

Fashyne by Good Citizen / Bon Citoyen
  • 203 Views
  • 8 replies
  • 0 Bravos

Unable to make or receive voice calls

I'm a customer in the east of Toronto, and I've been using PM for more than 5 years. Recently, PM has become very unstable. About a week ago, my phone suddenly couldn't make or receive voice calls, but text and data were functioning normally. I searc...

Amy_Mao by Great Neighbour / Super Voisin
  • 207 Views
  • 6 replies
  • 1 Bravos

How long to resolve a log in issue?

I signed up today for public mobile. Paid and asked for an eSIM, downloaded the app and it sent a code to my phone number and entered and then it sent a code to another phone number which I presume is one that I had with public about 2 years ago (for...

Fibtje by Good Citizen / Bon Citoyen
  • 156 Views
  • 5 replies
  • 0 Bravos

Porting number issue

I have two number A and B, I ported my A number from Bell to PM, it works, after I made a mistake , I used same account to port my A number to B number , I only have B number now, I lost my A number, What should I do? I need my A number too.

hrbdld by Great Neighbour / Super Voisin
  • 125 Views
  • 2 replies
  • 0 Bravos

No referral credit applied for new activation

Hi,the referral code xxxxx was for xxxxxx and this was definitely applied during new activation of xxxxxxx. As per Moderator to my referred friend , we were asked to send you request to fix the issue. Please credit the bonus. 

Charu09 by Great Neighbour / Super Voisin
  • 125 Views
  • 2 replies
  • 0 Bravos

Us roaming not working

I redeemed reward points for data in the US and it didn't work so I paid $30 for a non-US plan and it still doesn't work please help me

Hedard by Great Neighbour / Super Voisin
  • 221 Views
  • 4 replies
  • 0 Bravos

Address is valid but not in app database

Hi there,I'm trying to buy a plan in the app but when I get to the enter address page, my address isn't found in the drop-down list and neither is my village (Muenster, SK,xxxx). I have credit cards registered to this address and receive packages her...

Anastasia22 by Great Neighbour / Super Voisin
  • 290 Views
  • 10 replies
  • 0 Bravos

Data not working.

I have had a public mobile account for quite a while now. But a couple of weeks ago I bought a second phone and a new SIM card and subscribed to a new plan. Do I will be using 2 different phones.  I have been using new phone for a week or so at home ...

Ginjam123 by Great Neighbour / Super Voisin
  • 89 Views
  • 1 replies
  • 0 Bravos
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