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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Service cancelled, New SP engaged, Refund Request, Remove my CC

Public Mobile has closed my account due to me changing provider today, so I can't login there anymore. I want the money I prep-paid on Nov 13, 2025 refunded for the services not delivered on Nov 15, 2025. Thereafter, I want my CC removed from Public ...

Resolved! Can’t login & can’t update my 2-Factor Verification on login page

Posting this from a new account with no phone number. I’m trying to login to my actual account but I can’t even though I enter the right password, I have 2SV turned on and my email is one that I don’t use or have access to and my phone number is my o...

Login Issue When Trying to Make a Payment

Hello, I’m trying to log into the account to update the credit card information but I can’t sign in. I have two children who are using Public Mobile phone plans. For one of their accounts, we no longer remember the email address or the password. I tr...

Double charged

I switched plans for more data and am still being charged for the other plan and the new plane since July . It shows on my visa but it doesn’t show on my profile payments . It’s a ghost plan now and I don’t know how to stop the payments

Resolved! Mexico

Hello. Is it possible to change carriers when in Mexico? Looking to change from SaskTel to public mobile plan while in Mexico. Or does it have to be done while in Canada?

My Plan is Canada US Mexico

Can I call the US from Mexico as part of my plan?

how do i gain access to my account

hello, i have been a public mobile user for over 10 years, i would like to change my plan and keep my phone number. i dont know the login to my account linked to my phone number. when i try to subscribe to a new plan and use the "already have sim car...

Resolved! Transfer from rogers to public mobile

What steps do I need to take to transfer from rogers to public mobile

How to activate PM on my childs device when parent is paying.

Hi! I just registered for PM and paid for a subscription, with the intention of porting my childs phone # from our current provider to PM. I have received an email confirming the subscription.I'm not clear on how to activate the eSim and also port th...

Samsung Galaxy A15 5G etc.

Hi, I want to switch my husband over to Public. 3 questions: 1. Is his phone compatible with Public? 2. Would a 4G plan work or should I be looking only at 5G plans 3. Any know if there will be a Black Friday sale this year?

low signal

i'm in a 5g area only receiving LTE+ 2 out of 4 bars

Hi there

Hi i am back.i would love to reactivate my suspended account and my old number please

Phone not working but monthly bill was paid

I paid by CC on Nov. 13 on phone 611 for the coming month -- was told it was the usual amount before I confirmed the payment -- before the due date of Nov 15For some reason today my phone service stopped working -- but the data plan seems to still wo...

3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it.

Hi,I raised a question privately months ago and haven't got a response.My whole family is on PM. I constantly get bad service in the Wasaga/Collingwood area in Ontario. My sister is also on PM, and she has the iPhone 13 Pro. She gets 5G and I get 3G ...

Charged twice

I was charged on my set autopay date but for some reason it wasn’t applied to my account and my service was cut off. I had to log in and pay a second time within the same month. Can one of these payments be refunded?

[HELP] Porting out number

Hello, I need assistance with porting my phone number out of Public Mobile to Fizz. I am currently overseas and cannot receive the SMS confirmation required to approve the transfer. Please help manually authorize the port or provide an alternative ve...

Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

Signed up for public mobile on Oct 25, 2025, eSim doesn’t work. Ordered physical SIM card, I received it and inserted it, and it also doesn’t work? I can’t talk to the chat agent because it tries to send me a 2FA code, but since my sim card isn’t wor...

Didn't receive esim qr code

I transfered my number from fido to public mobile by buying esim card, but I didn't receive esim qr code and failed active last step.(esim not installed successfully)

What's my account number

I cannot find it

My data usage is only around 7.5 gb left with 13 gb however unable to use the mobile data

My data usage is only around 7.5 gb left with 13 gb but unable to use mobile data

Voicemail

My voice mail is in French. I need it in English. Not getting voicemail as I can't understand French.

Reactivating an account

I want to reactivate my account and phone number. And update the payment info on my account. I have tried everything.

Confirming code

У меня это происходит постоянно, но после подтверждения того, что код введен правильно, все начинается сначала!!!!«Мы заметили, что у вас активна услуга общественной мобильной связи, и хотели бы подтвердить ваш полный доступНа ваш номер телефона буде...

Re: 8B1 error

I am having this problem. How do you reset the network yourself?

Not all plans showing when changing subscription

I had a basic Canada Wide subscription and recently changed it to a Canada-Us-Mexico plan as I was vacationing in Mexico. I am now back from vacation and want to change back to my basic Canada Wide plan but the app only shows the Canad-Us-Mexico plan...

Resolved! Voice mail

How does one listen or go to voice mail, is the a number or task one needs to use?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Service cancelled, New SP engaged, Refund Request, Remove my CC

Resolved! Can’t login & can’t update my 2-Factor Verification on login page

Login Issue When Trying to Make a Payment

Double charged

Resolved! Mexico

My Plan is Canada US Mexico

how do i gain access to my account

Resolved! Transfer from rogers to public mobile

How to activate PM on my childs device when parent is paying.

Samsung Galaxy A15 5G etc.

low signal

Hi there

Phone not working but monthly bill was paid

3G service on iPhone 16 Pro. 5G on iPhone 13 Pro directly beside it.

Charged twice

[HELP] Porting out number

Signed up, eSim doesn’t work. Ordered physical SIM card, and it also doesn’t work?

Didn't receive esim qr code

What's my account number

My data usage is only around 7.5 gb left with 13 gb however unable to use the mobile data

Voicemail

Reactivating an account

Confirming code

Re: 8B1 error

Not all plans showing when changing subscription

Adding funds with my card

Need to activate

Unable to Submit ticket

Cancel my plan

Resolved! Voice mail

Difficulty navigating Public Mobile Support.

I can't receive calls nor make any calls.

International phones sold online

Xiaomi Note 10S voice not working on roaming USA

Help faster

Resolved! Service cancelled, New SP engaged, Refund Request, Remove my CC

Resolved! Can’t login &amp; can’t update my 2-Factor Verification on login page

Resolved! Mexico

Resolved! Transfer from rogers to public mobile

Resolved! Voice mail

Resolved! Can’t login & can’t update my 2-Factor Verification on login page