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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number porting failed and I was charged $39. Requesting for refund

Hi,Can you please help how can I request for refund as number wasn't ported and have paid for the subcription.

Phone not working

I recently entered in a prepaid PIN, and within days I was told it was no good. I tried again today and it said my account was suspended. Please help!

Canada roaming

Does the 60GB plan include roaming all across Canada?

Anyone else get overcharged?

I had a 3G plan and was overcharged for two months. At first they're explanation was due to my device not being VoLTE compatible (spoiler, my service is compatible), but now they have changed what they're saying; it's because my plan was a 3G plan. A...

Is anyone disappointed with latest offer to join Koodo?

For those who are trying much harder to buy Canadian (& avoid American made products), seeing this offer is disappointing. But then again, not very many Koodo offers can even come close to beating my current PM subscription. ---Public Mobile: Imagine...

sims

I bought a sims card last week for my phone from Public Mobile and i havent got it delivered yet

invalid phone number

Trying to transfer my old phone number that is with Telus to new phone and it says it's an invalid number. Using a new esim as can't get old sim out of old phone. Took my payment no problem but won't take my phone number

Resolved! looking for a cheaper plan

I subscribed to the $40 plan (60 GB) because at some point needed to travel to USA. Now I no longer need this plan, it is too much data, and want to downgrade to something like $25 (5 GB). I see that this plan is only available to new customers, and ...

Voicemail

Hey there, I recently changed phones and when I try to receive voicemails on my new phone it tells me that the call annot be Completed as dialed

verification code and group texts

I don't receive the verification code via text to finish setting up my account and I'm not receiving group texts. My data is on and so is mms messaging.

Resolved! Amazon. Netflix, Disney PM promotion.

Just got a a text with offer for just $23 that includes amazon. Netflix, Disney etc. It give a promo code on KOODO website. Any idea if that offer can be used while still on PM account?

Updating credit card

My credit card was lost and I updated it with my new one today. Today my payment was due but it won't let me process payemnt. I was able to put in my new credit card info however it won't let me actually make a payment. I now have no service.

Issues

I submitted a ticket days ago and have not noticed any response. Will Public email a response or where can you view response when signed in to my account? How can I contact support and receive help? Thank you!

I need help

I need to talk to an agent who speaks Spanish so he can call me, please

Issues

I submitted a ticket days ago and have not noticed any response. Will Public email a response or where can you view response when signed in to my account? How can I contact support and receive help? Thank you!

Koodo transfer, but I don't have esim

My phone is just old enough that I don't have an esim, but I'd like to transfer, (and finance a new phone through koodo). Is there a way to do this?

imessage not working

my i message can't be activated for some reason. It got linked to my icloud email but not to my phone number. what should i do? I tried troubleshoot it with apple customer service and they told me to connect with publicmobile. should I order a new es...

Subscription on existing public number activation issue

I am an existing public mobile user, my plan didn't activated automatically, So I did some plan recharge yesterday evening. The thing is now it's asking me to choose the number for activation while I already have my number, it's not ported number. I...

puk code

I need the puk code for my phone. I can't login b/c public mobile is sending the verification code to my cell number and I can open my phone to read the code. How can I get the code sent to my gmail instead so that I can login to my account

Koodo trans, outside Canada

My wife would like to switch her mobile service to Koodo. However, she is currently outside Canada and does not have roaming service, so she cannot use her Canadian phone number at all.At the final stage of transferring her number, she is required to...

ESIM setup problem

Hey same thing is happening to me. What should I do??

tried to set up second phone

I tried to set up a second phone under my account for my mom.Public Mobile accepted her phone number transfer but unfortunately deleted my current phone number. Now I can not use my phone and there is no human to talk to.I tried to set up a new acco...

Need to access phone calls history from 2022

Hi all, Unfortunately, for a legal matter I may have to access access my phone call log record from 2022. The available option on this website doesn't go back that far. Any ideas on how to access this? Thank you,

Resolved! Changing to koodoo

Hi, if I change to Koodoo, will I still be able to keep getting my refer a friend points

Data won't work since upgrading to new subscription

Please help, my data won't work since upgrading my plan two days ago, I have done everything google and chatbot have suggested.

Referral code

Hi, I just made my account with the help of a friend, Matthew. We setup the account with the intention of applying the referral code, however didn't see/get the opportunity to enter it, there was no prompt.I would like to still apply the referral cod...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Number porting failed and I was charged $39. Requesting for refund

Phone not working

Canada roaming

Anyone else get overcharged?

Is anyone disappointed with latest offer to join Koodo?

sims

invalid phone number

Resolved! looking for a cheaper plan

Voicemail

verification code and group texts

Resolved! Amazon. Netflix, Disney PM promotion.

Updating credit card

Issues

I need help

Issues

Koodo transfer, but I don't have esim

imessage not working

Subscription on existing public number activation issue

puk code

Koodo trans, outside Canada

ESIM setup problem

tried to set up second phone

Need to access phone calls history from 2022

Resolved! Changing to koodoo

Data won't work since upgrading to new subscription

Referral code

Re: Login to my account

Transfer

Upgrade package

Nickname change?

missing discount

Porting from virgin to pm

monthly subscription

Invalid Phone Number

Plan change