Community

Error 5B1: trying to call Italy

I have a subscription via my phone number xxxxxxxxxxxxxxxxx for international minutes.  when I call my mother in Italy, I receive error 5B1. How can I fix this?

No auto renewal for plan and you suspend my account

Why???  Cannot you not send me a reminder or just auto pay??  

I am trying to receive a confirmation code but it's not coming through

I can receive texts, I have received texts and confirmation codes from others, why am I not getting these ones? I have contacted them and they say they have been sent.

Refund since subscription cancelled

I need to receive a full refund since my service never worked. Please confirm by email asap. 

Lost number

I want to be assigned my old number back. I lost it around a month ago because my account was on hold. 

Move to another province

will move to GTA Ontario from Saskatchewan. I want to keep the same phone number, how do change the plan?

Recurring payment

Good morning, my question is concerning the recurring payments of an unfinished plan. You see, I bought the SIM and went thru all the steps, but got hung up on the number transfer stage. Then I didn't have any signal or data at all from PM, so I swit...

Services on hold for non payment even though i am on auto pay.

I received this message this morning "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number Pay Now and Resu...

Data not working

Done network reset, apn settings and sim swap. Stil not working and support wouldn't allow a ticket

Not provisioned

Hi, I recently activated my Public Mobile SIM and requested to port my number from Fido. My phone still shows “SIM 1 not provisioned.

changing subscription

I recently upgraded my subscription but I now want to downgrade it again since I no longer need as much data, but the system does not offer me all of the options now and I cannot downgrade my plan to what it was  before.

esim can’t be activated

Hi there, recently I changed to a new phone and the eSIM can’t be activated. I did change my phone number once through public mobile app which might be a reason to cause it. Can you please help me with this issue. Thank you.

Payment made but cannot made calls

I just made my 30day payment but the account is still locked. Does anyone know why?Thank you for your help:)

trying to transfer to esim on iphone 17

It say invalid phone number when i try to transfer my phone number from my iphone 12 to my new iphone 17pro max.i tried on the new phone, old phone, as we on the website.How do i need to proceed to do that??

Can't transfer my PM phone number to Fido

I want to transfer my PM phone number to Fido, I received a text to confirm the transfer but Fido says the porting could not happen as planned. My PM account number didn't work. Please let me know which information to be used to complete the transfer...

Data problem

Hello,My mobile data plan did not activate as it should on the 1st of the month. I have already paid, but I had no internet access, which caused me serious problems. I want my plan activated immediately or a full refund for this month.If this is not ...

Try to use hotspot on my iPhone XR: to enable hotspot on this device, contact public mobile

Do I need to a customer representative to enable my device?

Transferring Number

I switched from Fido to PM and I followed all the instructions until it says to install eSIM and that didn’t work. Then I tried to log in to the account on the app but it doesn’t work. The log in works only on the website. But I’m locked out because ...

Unable to select email options as an OPT

Hi there I’m trying to activate my code but I’m unable to select an email address as the OPT it’s quite annoying so struggling to figure out how to do it

Sim Card Activation

Hello,Good day.Last night, I tried to activate my line, but unfortunately, at the final step, the system gave me an error saying that the SIM card subscription could not be activated and that I should contact support.I exited and logged in again, but...

plan is not working

I recently purchased a plan form public mobile. however, people from other provider like Fido cant call me or I cant call them. some times working but seems unreliable. could you help to fix the issue.

Regret

I regret my choices. Specifically, joining public mobile.

Payment

I ordered a $50 plan and an hour later changed to a $45 plan. How will I be charged? Will I be doubled charged or will the $50 one just be changed to $45? 

Unsubscribe

I didn’t mean to subscribe now it has my bank info and it will continue taking the payment. How do I take this off and get a refund? I’ve been trying to get a refund since the night it went through

Can't log in

When I try to log in, it says unauthorized,  for security reason we can't log you in at this time.

How do I set up an account pin?