Account Transfer pending

[Ajzzh2026]

Hi,

I changed my cellphone service from Fido to Public Mobile around 10 pm last night but my phone is still at Emergency Call Only status until now. How long should i still wait the message to change into Public SIM card, as my sim still the Fido one. Thanks in advance!

John

[BKNS27]

@Ajzzh2026 

Did you reboot your phone? Power the phone off then back on. 
If that didn’t work then reset the Network setting on your phone.

If you are still having issues the contact a CS_Agent for help.

https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fals... 

[Ajzzh2026]

Thanks a lot. I got your message and will call them now. Have a good one!

[hTideGnow]

hi @Ajzzh2026 check my message and call

[Ajzzh2026]

Yes. I received the message to confirm my transfer from Fido and said Yes. Fido also confirmed my approval to transfer. For now, i cannot receive any calls, nor message.

[hTideGnow]

hi @Ajzzh2026 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  use this link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
please use the same Community account login you are using now to login and submit ticket