Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cancel port to Koodo and I need my number back please !
I have been out of data and I think it is an error and need it to be fixed. IT says I used it all which I have never done and my phone doesn't show that amount of download activity,
My wife & I both changed our phones this week. The e-sim fee was instantly credited/free to her but I was charged the full fee. Wondering if anyone from Public Mobile customer service can refund/reverse this charge to me.I created a ticket but have n...
Does anyone know how to “downgrade” a subscription? I subscribed to a higher tier for a month cause I went out of the country but can’t figure out how to go back to my original plan - just Canada. It is not giving me the option of downgrading my plan...
I ported out to a different provider and now I can't access my old Public Mobile account. I had a balance of around $60. Did I just lose that money?
So in September 2025 I activated my account and thought I ported over from Telus. Long story short, the port didn’t happen and I paid for 2 phone bills since then. Today I’m trying to fix it. It’s been a whole process and I can’t talk to anyone to re...
I am having transferring my number from Freedom mobile to Public mobile. Currently, I have completed up to the step where I need to authorize the transfer of number from the Freedom side. After contacting Freedom's customer service agents, they told ...
Where do I find them you sent me one
I literaly just bought pixel 10a cause of this and the IMEI says not compatible. I am just lost as to what to do.
My credit card was charged an extra $500 from Public Mobile and now I'm locked out of my account. This was after they took my money to renew my subscription. There is absolutely no support from PM and they won't even allow me to transfer my number ...
I subscribed recently with esim amd I get texts and incoming calls but cant make outbound calls
Why was I charged twice for $11.10 on April 17 and twice for $5.55 on May 1 ?????
I am having difficulties trying to set up a new account. I purchased a SIM card and got to the payment portion and cannot proceed any further
Does the Can - US - Mexico plan include long distance to Australia?
I just signed up for an account. I seem to have lost my eSIM. The original QR code doesn't work since I already used it. How can I get a new eSIM (without having to pay $5)?
I have no service, I have tried turning airplane mode on and off as well as restarting my phone and nothing…
Hi,I recently bought a new iphone and transferred my active public number to the new phone. I was required to buy a new esim to do so. How do I get a refund? Clive
Hi, I got the text about 3G regarding my phone and will be charged $5 to keep this enabled.I used the IMEI checker and my phone supports Voice over LTE (VoLTE) as I used a Samsung S21+.Why did I get this message ?My phone might be US, as I bought it ...
Recently I drove from Vancouver to Calgary and PM works amazing in all Coquihala highway, but when I return by plane , my phone lost signal inside the Calgary airport terminal and doesn’t work at all, until I return to Vancouver. Anyone have the same...
can I call toll free number with PM phone? I got some error recording. Tried different numbers on different days and same
There’s no place under my account that shows data usage. Where do you find the data usage in what would be considered an obvious piece of information that a lot of subscribers would like
Hi, I am requesting assistance in order to cancel my account with Public Mobile since I left Canada and I don't need a Canadian number nor phone company account anymore.I would really appreciate a reply soon.Best regards,Tommaso
Hi i used to live in pei but moved to ontario Canada but still use public mobile service my payment is on auto pay and today it was supposed to go but it doesn’t go through i try through app it doesn’t work now my service is down and idk who i need t...
Hi, all , Actually I am out of city and my plan is expired on Mach 11th. Now I am trying to pay the subscription and the payment is not going through. Any inputs greatly appreciated
I ported my number over 20 hrs ago and I still can’t make or receive calls. I’ve tried private chat, submitted tickets and no help or response from anyone. is this really what Public is all about?
help! i mistakenly deleted my esim and currently locked out of my phone. i tried downloading the esim but i cannot because it requires me to download the app from apple store and i am currently locked out of icloud because i do not have the sim for ...
Why is my internet not working as I pay for 100GB and I only used around 12 GB so far. Is exhausting having to use this form on and on for something I am already charged for it and not being delivered.
My Samsung A15 makes VoLTE calls...always. It passed the PM checker tool too. So why am I told I'll be charge $5 more. If that happens I am done with PM . FIX THIS!
Tried resetting networks. Restarted phone. Turned phone off for a minute and turned back on. Turned on airplane mode and turned it off after 10 seconds. Still not working. Not sure how long as I dont usually phone people.
