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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2371 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4149 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35102 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46965 Views
  • 182 replies
  • 30 Bravos

Changed Subscription

Can anyone please tell me why I am being charged $ 33.08, including GST, when I changed my subscription to $30.00 plus GST?  Your help will be appreciated.

GBC51 by Great Neighbour / Super Voisin
  • 186 Views
  • 3 replies
  • 0 Bravos

Resolved! Number Porting not successful

Hello, I had put in a request to port my number today at 12:45pm. My number was initially with Rogers. I called Rogers and they mentioned that my porting request was successfully approved and processed. My previous SIM with Rogers doesn't work any mo...

anishsehmbi by Great Neighbour / Super Voisin
  • 230 Views
  • 5 replies
  • 0 Bravos

Verifying account

Hi there,  I’ve just bought a monthly subscription with a new phone number, however it asks me for a 6 digit code as there’s an active Public Mobile service. The code has been sent to the number I bought but can’t verify it as I’m not receiving any t...

Andybgd by Great Neighbour / Super Voisin
  • 115 Views
  • 2 replies
  • 0 Bravos

recent promotions for 2GBs for $19.00

there is no option to reply 'Yes' in a recent promotion sent to me from Pubic mobile Numbered 5474 . can any one help me with this?

gramps2 by Great Neighbour / Super Voisin
  • 160 Views
  • 2 replies
  • 0 Bravos

Cannot get full access to my account.

I am a new subscriber with an e sim.  I cannot access my account because I cannot get the code from a message. I have public mobile access, but it is not working yet.  

4FUN by Great Neighbour / Super Voisin
  • 79 Views
  • 1 replies
  • 0 Bravos

Resolved! Can't log in

When trying to log in to my account, I have to go through an activation process, although I already have a number

Resolved! New account, no incoming sms and phone calls

Hey, I subscribed and ported my number over from Roger’s on the 31st.  Since then (2days) I have not been able to receive phone calls, they go straight to my voicemail. SMS msg’s don’t seem to be coming in either, iMessage, signal, and other messagin...

Windlessgod by Great Neighbour / Super Voisin
  • 230 Views
  • 5 replies
  • 0 Bravos

transfer my phone number?

How do I transfer my phone number from Telus to Public Mobile? My phone number is xxxxxxxxxxxxxxxxxxxx.

EdwardDueck by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos

Resolved! No calling east Toronto

Since March 30 I can't send or receive calls in east Toronto (Victoria Park, Warden); texting works.However north of hwy 7 calling works as it should.What's the fix? 

SHEILAB1 by Good Citizen / Bon Citoyen
  • 304 Views
  • 11 replies
  • 0 Bravos

Resolved! Let’s complete your activation issue when logging in

I can't log into my PM account. Anytime I enter my username & password I get a message saying Let’s complete your activation and can't get passed it. I already have a plan with PM and have had one for over 1 year. There's no option to get into my act...

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raahh by Good Citizen / Bon Citoyen
  • 218 Views
  • 4 replies
  • 0 Bravos

Resolved! Network issue after recativating my subscription

I had put my subscription on hold for past couple of months. I reactivated tge service yesterday's morning and even though y online account shows it as active there is no network on my phone.I tries restarting, putting it on airoplane mode for five m...

Nasira123 by Great Neighbour / Super Voisin
  • 111 Views
  • 1 replies
  • 0 Bravos

Email issue

Had wrong email and now can't log in 

Trophywife by Great Neighbour / Super Voisin
  • 103 Views
  • 1 replies
  • 0 Bravos

Esim activation

My esim didn't activate and I don't have a phone number for 2 days. When I try to log in to the app, it send a verification code to my cellphone which is not activated so I can not log in to the app either.

Posa by Great Neighbour / Super Voisin
  • 202 Views
  • 3 replies
  • 0 Bravos

Number transfer partially filled but incomplete

i subscribed with a new number ending in 8086I then asked for a transfer of my number ending in 1972 which finally went throuh.I get my calls to my new number but when i check my number in about this phone it still shows the 8086 number and when i se...

Offers

I am not receiving promotions via texting. I do not have (5474) number blocked.

Machman69 by Great Neighbour / Super Voisin
  • 202 Views
  • 6 replies
  • 0 Bravos

Changing my phone number

Hi, my current MP phone number will be transferred to Rogers. And I want to transfer my Fido phone number to my current MP account, how to procced switching my phone number?

SiuYin by Great Neighbour / Super Voisin
  • 113 Views
  • 1 replies
  • 0 Bravos

Esim

How to activate the esim 

Kildip by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

Roaming w/ Can/US plan no voice

I have plan with US Roaming, am in US and have data but cannot make voice calls. When I try I get long pause then busy signal. I have roaming turned on LTE selected and selected T-Mobile as network. Restarted phone, tried number of setting configurat...

DJay by Great Neighbour / Super Voisin
  • 221 Views
  • 6 replies
  • 0 Bravos

my account

yeserday, being in my account clicked on new offer and i got stacked.logged out and then logged in and i see endlessly message:LET'S COMPLETE YOUR ACTIVATIONI do not want to activate anything!!!!!!!!!!!I tried chatbot. TOTALLY USELESS!!!!!Can someone...

EJO by Great Neighbour / Super Voisin
  • 171 Views
  • 4 replies
  • 0 Bravos

Customer Service is TRASH

Public Mobile has THE WORST service I have ever encountered. Phone doesnt work. No one responds. Raluca has responded once and then ghosted my messages. Nothing has gotten fixed. TERRIBLE TERRIBLE phone provider. I would not recommend anyone use this...

eljaklic by Great Neighbour / Super Voisin
  • 197 Views
  • 5 replies
  • 0 Bravos

New activation - Not working

It is been nearly 48 hours since I have made payment and activated a new mobile service. I did not port a number, this a brand new number given by PM.As of now - incoming calls not working- sms not workingI can not setup My Account, as PM sends OTP a...

Kris2025 by Good Citizen / Bon Citoyen
  • 377 Views
  • 16 replies
  • 0 Bravos

Call fail

Every time i call one phone number, the call fails. Any other number that isn't public, i can call.. i am also unable to submit a ticketIts my daughters number and its the most important that i need to get through to.. can anyone help. 

Ade107 by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 0 Bravos
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