Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 1827 Views
  • 10 replies
  • 5 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17249 Views
  • 122 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28525 Views
  • 184 replies
  • 27 Bravos

Resolved! Promo offer not given

three of my household family members got a text offer for 4G and 40 GB for $29.00. I just want the same offer. I have been a public mobile member for many years. Can someone please look into this for me. who can I contact to get this deal? Thank you 

Stef4 by Great Neighbour / Super Voisin
  • 255 Views
  • 4 replies
  • 0 Bravos

Resolved! Rewards Program

I used to get $1 for each year with Public Mobile, $2 for paying using my credit card, and $1 for referring a friend.  I just looked at my rewards and the only thing I see is $2 for referring a friend.  Do we not get the other money as points anymore...

Cliff11 by Great Neighbour / Super Voisin
  • 353 Views
  • 7 replies
  • 3 Bravos

International minutes

Not able to call Finland on 300 International long distance minutes. Why?

Mar17 by Great Neighbour / Super Voisin
  • 237 Views
  • 3 replies
  • 0 Bravos

SOLVED - Conditional call forwarding and YouMail not working

I was unable to program conditional call forwarding with my Samsung Galaxy A15 cell phone.This is a very frustrating experience for many Public Mobile users, especially those who enjoyed using YouMail as an alternative to regular voicemail.This is th...

AlarmGuy by Great Neighbour / Super Voisin
  • 462 Views
  • 3 replies
  • 3 Bravos

Resolved! over billing

I was charged 28.00 on the last bill and it is usually 22.40  Please explain why.

Elaine9 by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 1 Bravos

Agent support needed

Hi there, I accidnetally purchased US Roaming data addon instead of getting extra data for Canada. Is it at all possible to switch to Canadian data without paying extra ? Just switch to Canadian data and cancel US Roaming?

Rushan by Great Neighbour / Super Voisin
  • 228 Views
  • 5 replies
  • 0 Bravos

Resolved! Quick question

Hi! I would like to talk to customer service in private please about my cell phone, who do I contact? Please let me know and thank you in advance!

Got charged 4x today

Don't know what is going on, but got charged $40.00 , 4 times today for data

R33gtr by Great Neighbour / Super Voisin
  • 124 Views
  • 1 replies
  • 0 Bravos

subscription not activated

@CS_Agent  I've passed the final step for subscribing, but it just says that it isn't activated. I can't even go back a step to try and look at mistakes. I have a new SIM and it's not activating. Is there anything I can do?

dogy by Great Neighbour / Super Voisin
  • 98 Views
  • 1 replies
  • 0 Bravos

Resolved! Need help with replacement plan

Hello,My current plan is $25/month, 1024MB at 3speed. But the monthly discount offer is no longer available..I want change subscription to $19/month 1GB 4speed.Has anyone switched to this promotional plan yet?How do you do it? Will this result in any...

Rimuru by Great Neighbour / Super Voisin
  • 370 Views
  • 11 replies
  • 0 Bravos

Transfer number

Hi! Im trying to transfer my koodo number to public mobile but it won't work...

EliseJ by Great Neighbour / Super Voisin
  • 120 Views
  • 1 replies
  • 0 Bravos

Resolved! E Sim

Do I have to purchase a new e sim if I am switching to a new phone?

coopball2 by Good Citizen / Bon Citoyen
  • 472 Views
  • 16 replies
  • 0 Bravos

Resolved! Losing anniversary points

I joined PM since Aug 2019, received loyalty payment reduced every year. After switched to Public Rewards on May, I only see Points Back 1.25 pts, Refer a friend 4pts and Welcome Present 5pts, No Anniversary points. I already created 2 tickets but di...

ray818 by Good Citizen / Bon Citoyen
  • 286 Views
  • 6 replies
  • 3 Bravos

Resolved! Inquiry about eSIM

Hello, this is my first time getting eSIM and I have quite a few questions about it.When you buy the eSIM do you get the QR code right away? Also, how long does it take to activate eSIM??One last question, I am planning to get eSIM on June 23 and act...

YC_SK by Great Neighbour / Super Voisin
  • 192 Views
  • 4 replies
  • 0 Bravos

Confirmation of Identity.

I have opened a new line and I put in a new SIM card and now it gives me this message. "A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number."I send the code for identification, however,...

ATanya by Great Neighbour / Super Voisin
  • 254 Views
  • 7 replies
  • 0 Bravos

Overcharge

I was charged extra for June payment???

mersy8-8 by Great Neighbour / Super Voisin
  • 103 Views
  • 2 replies
  • 1 Bravos

Resolved! You have run out of mins. Can't dial out..

This keeps happening.  Normally I can change provider from auto to manual and it starts working.   Not this time.   I'm trying to call my dad and it says I have no mins..Not sure why it says this and my plan is unlimited.   

Earwax by Good Citizen / Bon Citoyen
  • 328 Views
  • 9 replies
  • 1 Bravos

Resolved! Can you please delete this account?

Private messaging doesn't work. Fortunately, I was able to recover my old account (this was created solely to help retrieve it).Thank you in advance,Mike

Blinkeek by Good Citizen / Bon Citoyen
  • 232 Views
  • 6 replies
  • 1 Bravos

Cancelling Subscription

I want to cancel my subscription but I haven’t activated my eSIM yet so I don’t seem to have access to My Payments in my account. How do I cancel my subscription?

AlyssaD94 by Great Neighbour / Super Voisin
  • 153 Views
  • 3 replies
  • 1 Bravos

Resolved! Incorrect charges

When I tried to purchase a US roaming plan I got errors stating transaction could not complete on payment. Now I see multiple charges on my credit card for the US data plan. I would like them removed/refund on my credit card. 

Erin_leslie1 by Great Neighbour / Super Voisin
  • 203 Views
  • 5 replies
  • 0 Bravos

Resolved! New Phone

If I purchase a new phone how do I add it to my account? do I have to purchase a SIM card?

Mike1099 by Good Citizen / Bon Citoyen
  • 180 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan rate

How come my plan went from $21 to$26?

1624892 by Great Neighbour / Super Voisin
  • 187 Views
  • 3 replies
  • 1 Bravos

Resolved! Sim swapping, maximum amount of times?

I swap my sim, a lot. This time I’ve used eSIM to maybe make it easier.Is there a maximum times it can be swapped? do I have to buy an eSIM every time even IF it’s had the line on it before?Thanks

Diggy by Great Neighbour / Super Voisin
  • 300 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting not complete

My number is working one way. I can perform outgoing calls but cannot receive incoming.To sign into the account and get full access, it is sending the 6-digit code on the new port-in number. I tried many times but still not getting any sms for code.

HDS by Great Neighbour / Super Voisin
  • 216 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.