Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't log into my PM account. Anytime I enter my username & password I get a message saying Let’s complete your activation and can't get passed it. I already have a plan with PM and have had one for over 1 year. There's no option to get into my act...
Need my account number
Please close my account. My staff is no longer working for me. This should not be this difficult.
I had put my subscription on hold for past couple of months. I reactivated tge service yesterday's morning and even though y online account shows it as active there is no network on my phone.I tries restarting, putting it on airoplane mode for five m...
Had wrong email and now can't log in
My esim didn't activate and I don't have a phone number for 2 days. When I try to log in to the app, it send a verification code to my cellphone which is not activated so I can not log in to the app either.
i subscribed with a new number ending in 8086I then asked for a transfer of my number ending in 1972 which finally went throuh.I get my calls to my new number but when i check my number in about this phone it still shows the 8086 number and when i se...
My network is not working on my phone
I am not receiving promotions via texting. I do not have (5474) number blocked.
Hi, my current MP phone number will be transferred to Rogers. And I want to transfer my Fido phone number to my current MP account, how to procced switching my phone number?
How to activate the esim
Lost my number due to not making payments in time. Is there any possible way I can get it back I need it
I have plan with US Roaming, am in US and have data but cannot make voice calls. When I try I get long pause then busy signal. I have roaming turned on LTE selected and selected T-Mobile as network. Restarted phone, tried number of setting configurat...
yeserday, being in my account clicked on new offer and i got stacked.logged out and then logged in and i see endlessly message:LET'S COMPLETE YOUR ACTIVATIONI do not want to activate anything!!!!!!!!!!!I tried chatbot. TOTALLY USELESS!!!!!Can someone...
Public Mobile has THE WORST service I have ever encountered. Phone doesnt work. No one responds. Raluca has responded once and then ghosted my messages. Nothing has gotten fixed. TERRIBLE TERRIBLE phone provider. I would not recommend anyone use this...
It is been nearly 48 hours since I have made payment and activated a new mobile service. I did not port a number, this a brand new number given by PM.As of now - incoming calls not working- sms not workingI can not setup My Account, as PM sends OTP a...
Every time i call one phone number, the call fails. Any other number that isn't public, i can call.. i am also unable to submit a ticketIts my daughters number and its the most important that i need to get through to.. can anyone help.
Hi, my SIM card doesn't receive a call, only messages.
Hi,I subscribed today to 26 dollar plan for esim but when I login it says my phone is not compatible with esim I have iPhone 10 XS max on screen it says request refund for e sim and request physical card I really want to use esim please help I want t...
Can I prevent PM from using my data allocation to capture my phone usage details every night? Does this data usage get taken off my monthly amount? Is there something I can do on my iPhone to prevent this intrusion?
I've seen bits and pieces on the forum (which is great by the way), but am confused about how to move a Telus Smart Hub from Telus to PM. I have a phone running fine with a PM number and account and I have a physical SIM card for PM that I want to u...
Hey my sim has been hijacked and they are remote accessing my phone and are controlling it in engineer mode. Right now I'm locked to one tower and it won't allow me to text and my data won't connect. I need a new sim card! This is the second time thi...
Hi all, I'm currently travelling outside of North America and I accidentally broke my phone. Like. Completely broken. Due to my travels, I had to purchase a new physical sim from a new carrier to have coverage in the country I'm in. I have my physica...
I recently got my plan, but when I make a call, I do not hear anything until the person I am calling says Hello. I do not hear any ringing, I can't even tell if the phone is actually dialing, until the other person answers.I've never had this happen...
Im trying to switch my subscription to the $26/20gb plan, and it does not show up as an option in my account. But it does show up on the Public mobile home page. Any way to switch to that plan?
Hi. I think my plan changed this am to the 60GB can-US-Mexico from the 50GB plan.I went to 2FA a couple of things this am. One was a payment confirmation from my bank and another a questtrade 2FA. Neither texts came through. I tried resetting the ...
Hi @I purchased a subscription yesterday. However when I was activating the service and installing the esim through the app I got an error. I did not receive activation email with esim QR code.Since then I have been locked out of my account because t...
Hi,My sim suddenly stopped working. Not able to make calls/receive SMS or anything. Just got 5G network and that's it. Pls help resolve this urgently
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