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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Switch from Public to Telus or Koodoo

Hey guys, I’ve seen a lot of messages when I log into the Public Mobile app asking me to switch over to Telus or Kudo prepaid and or postpaid plans. Why are they doing this? I know they’re all alone by Telus is Public going away and if you do Switch ...

Card Update

Hello there, thanks for your help in advance.I am not able to update my card to a CIBC debit card for recurring payments.What could be the reason? Thanks a lot!Kind regards,Stan Chekmarov

Csa request

I need a puk code for my phone, phone number ending in 6759.

difficulty getting the transfer from public mobile to chatr

I am writing in behalf of my father who is seriously ill and getting more difficult. He signed up for chatr almost a week ago and still cannot get the number transfered over. It appears his number has indeed been transfered but his physical sim on hi...

number port out

Hi there,I received the sms about old number port-out from Bell to public mobile. I replied 'yes' but nothing happaned. and now my number is not working, cant make call or receive sms. Could you please call me and help to fix it, thank you so much. R...

cannot redeem two payment vouchers

Hi team , I'm unable to reading two payment vouchers that I purchased on July 27th from a gas station.I have the receipts and the pin with me. However I checked online as well as by calling 611, it says they both are invalid. Please advise.

Resolved! Activating a sim card without a smartphone

How do I activate my sim card when all I have is a TCL flip phone?Had I known ahead of time that I needed a smartphone before I bought my sim card and registered and paid for my monthly subscription, I would have never done so. Now I have a monthly...

Numbee Port problem

I received the message type yes. I did so in the time allowed. Nothing happened. Later received message to type 1 because the didn't receive confirmation. Done Nothing happened.

Subscription Payments

How do I go about paying for my monthly subscription?

Network

I downloaded a esim afther my Sim stop none are working

Esim

Hi I just purchased an eSIM to go on a new phone but I hit for this device not new device by accident. I did not receive an email with a QR code. Can I get a credit for the eSIM please as I need to purchase it under my sons account to hopefully tran...

New member , no data no sms

i have been here for a while but no sms received or sent and no data

voicemail

I'm on an old flip phone and my eyes aren't all that good any more. I'm 72. I can't be entering a password every time I want to check my voicemail. I don't mean I don't want to, I mean I can't. I don't text, texting is impossible on these old phones....

Resolved! SOS no signal

Me and two others in the same household all are not getting a cellular signal in and around our home, if we drive 5-10 minutes away from our home area we get excellent signal strength. When we have no signal, it just says SOS. Please help

New to Public no data no sms

hello I have been a customer for a few days. I receive calls on my phone but no sms and no 5G data … plz help me … i can’t leave the house without a phone

Service

I cant get any data service at all. Rebooted. Reaer my phone tries everything

Resolved! Plan information clarification

Dear customer support.i am getting

Data not working properly

Unless I am on full bars, my data works significantly slower and completely stops if at 2 or less bars. I have tried resetting phone, settings, and even got a new phone.

Re: My data doesn't work

I have the same problem since last tuesday, i tried everything and nothing seems to work

Error m8702

System says that it's charged my card but that there was an error in creating my account I tried to do this again and it processed the payment again so I don't understand what's going on can someone help

Crédit for a referral

I registered to public 2 days ago and I used a referral code will I receive 10$ and when ?

Signing up for Stream+ issues

Apologies if this isn't the place to post this; I've tried to get support from Koodo's help bot and it didn't help. But has anyone else had a problem signing up for the Stream+ Netflix/Prime/Disney PM? I signed up for the Sream+ Koodo/Public Mobile o...

Resolved! Incorrect $5 Legacy 3G Network Surcharge on Motorola Stylus 2025

I just recently changed over to a Motorola Stylus 2025 with a change to my plan. Why am I being charged extra?

Suspended account

My phone number has not been active for quite sometime. it seems it is suspended. I want to reactivate it as it is very important to me and connected to so many important portals. I don't see any option to pay for subscription and renew it. Please he...

Renewal Plan issue with Public Mobile.

@everyone @@allThis months renewal :Card on account for auto billing, Public Mobile did not bill it. Sent mobile repos via xoom. Paid. Funds sent. Public mobile account did not update. called in via automated line, pressed 1, billed the payment meth...

VOLTE

I have a new phone, samsung Galaxy s24. I use the IMEI checking. It says not compatible. So I tried my wife phone, Google pixel 10, and my son phone, samsung galaxy S25. No one is compatbile. is there any issue about the checking tools, Here is the l...

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