Community

Trying to activate subscription

Followed the process of transferring number from Koodo. Said "yes" to their text to confirm transfer. Then app said something went wrong with activating the subscription, but I got an email saying it was activated but no info on the temporary number....

Change my plan

Hi can you help me change my plan to a lower one? I don’t use the internet that much I need to go with the lowest plan possible.

iPhone can't text android

Set up a new phone, with a phone # transfer. Can't text Android with iPhone, but can text other iPhones. Try a sim from another iphone and it worked. Is an issue with PM or do I wait until the number transfer

Inquiry Regarding Missed Call Due to Possible Network Issue

Dear Public Mobile Customer Service,I hope this message finds you well.I am writing to inquire about a call I received from [Caller Name] on [Date and Time]. I am an iPhone user and I did not receive any notification on my phone—no ringing, vibration...

1 GB Data Add ON

Good Evening,I just was reviewing my credit card statement for my daughters phone and noticed that I have been charged for the last year for 1 gb data addons.  How is this possible if Public Mobile is prepaid and I did not choose a data plan?  Is the...

update payment info

please let me know if you have received the information to update payments 

Zero phone service for weeks neither inbound nor outbound! This is unacceptable!

I have been trying to get through to someone and open a ticket for over three weeks as my daughter‘s phone has had no inbound or outbound phone service. I’m tired of paying this bill for a phone that never tracks and can’t make inbound or receive inb...

Payment

Just changed credit cards and updated my account. However my second line (wife) was notified that her account has been suspended. This line is paid with same credit card and I assumed that hers would be automatically as well. WRONG. Now I am trying t...

No minutes?

Please advise why we do not have minutes on our account. 

Can't connect to Data

Hi Team, I just moved over to Public Mobile and I'm having some difficulties with finishing my phone setup. As of right now I am unable to conenct to the Public mobile data network, and I am seeing two bars on my phone screen;1) says SOS only when of...

SOMETHING WENT WRONG

Honestly.. I've had it. I have  4 WORKING Public Mobile accounts.. this now being the 5th.the phone I have has had a public mobile sim twice before! as early as 2 months ago.BUT since now you are FORCED to use the app..  and it  gives you "something ...

Can't make calls or send texts

Recently signed up, but my number is still not assigned to my eSIM. I confirmed the authorization SMS from my previous provider within 2 minutes of receiving it. This was 18 hours ago and I have data, but can't make calls or send texts. Emergency cal...

subscription

hi recently paid the Unlimited Provincial Talk, 90-day plan on credit card, after a little searching found the  $19 ULCW Base Plan-1GB-4G shortlty after so switched to it. Question is will the first charge on credit card of 65.99 be refunded as the p...

Phone number

Hi is there any way I can be reassigned my old public mobile number back

Network

My Iphone is not connecting to the network, i have try resetting my network on my phone and I was hoping that Public mobile could restart my card sims? Im not sure what is yhe problem. My phone is not block by any other company, and in my setting the...

HELP

I lost access to my email and now I can’t sign into my public mobile account to add my new sim to my account. The chat help doesn’t work they keep saying they will walk me through it but don’t because what they ask my to do ends my chat and I lose co...

Data not working???

My data will not turn on?  All apps say no Internet.  This is an android operating system.  I'm showing a connection at the top of my screen it says I'm connected but I'm not getting any access to the internet. The Wi-Fi works perfectly.

switching to a new phone and a new sim card

Hi, my phone broke and the repair store lost my sim card. I now have a new phone and new sim card and need to transfer my phone number. However I cannot access this option in the public mobile app because it requires two factor authentication with my...

Subscription renewal not working

My account is on hold because I couldn't afford it this month ,I received some money and have been trying to renew it ,for some odd reason it's not allowing me to

Public mobile won’t fix the issue

I’ve been with public mobile for about a week not and my phone has gone thought 8 gigs I told them that it was a service issue as the app states I used my phone services and only 600 mb of data I sent in 7 screen shots of my service and the agent eit...

Leaving PM Inquiry

Hello! I want my mom to join PM with me, but let's say for some odd reason she doesn't want to continue with PM and wants to go elsewhere; what are the steps to transfer your number from PM to the other provider - if possible?Asking here vs googling ...

Locked out of My Account and forgot 4 digit PIN

When I call to pay, I'm asked for my 4 digit PIN, which I forget.  So I try to log into My Account, but it says Unauthorized. I'm stumped.

Invalid Account Number - Must Be 13 Numeric Digits

Trying to enter my old provider account number and saying it has to be 13 digits when it is only 9 from Virgin Mobile. I could put the IMEI but says it can slow the process so would rather not do this. Any advice would be greatly appreciated.Thank yo...

IData disappeared overnight

So frustrated with Public. Twice now I’ve had a huge amount of data (more than what would have lasted an entire month) disappear overnight. I have had a cell phone for 25 years and this particular phone for 5 and never had this issue until I switched...

eSIM not loading. Need new eSIM link?

No data

Just changed my plan from a Can US to Can US Mex and now I have no data. The renewal date was this morning and my payment went through. I made no other changes. I’ve been with Public Mobile 10 years. I have restarted the device multiple times and rem...

can't send or receive sms

Hello,I recently switched to Public mobile and since the switch,  I have not been able to send or receive sms messages . Can someone please helpThanks