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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

moms lost phone

my mothers lost her phone while driving. she has all the tracking apps turned off so theres little to no chance of tracking it down that way. we will likely have to get a new sim card and phone, but she needs to know how to deactivate the old card or...

Re: Forbidden A1.

Resolved! Is there a chance I cannot port my existing number?

Hi. I am looking to switch from TbayTel to Public, is it possible than I cannot port my number? I mean, is porting something all carriers must allow?

Failed porting attempt

I received new SIM card and tried to port my wife's phone to a new PM plan. Because her old plan has expired, the porting did not complete properly. But her phone works for calls and text. Except it can't receive text from PM. Hence can not login ...

Change Number issues

Hello,I tried to change my number and now I can’t text, call or use data. Purchased an ESIM in hopes it would help, what a waste of money

eSIM won’t activate

What do you do when the esim doesn’t activate

The website will not allow me to change my plan or input new credit card info.

It's ridiculous. I'm trying to renew my plan and can't, because my credit card expired, so it's locking me out of inputting another one? I've disabled everything that might block me from doing it, but I can't even change the plan successfully. What's...

240 GB rewards

I have received a message a couple of weeks ago saying that the 240 GB rewards were added to my account... which I confirmed after logging in.Today I am surprised to see they are not there anymore...Did anyone have the same issue?

Passing rewards

I am leaving PM and porting to another provider, I still have1- 10.25 points in my rewards2- Reward Canada 500 minutes (All unused) I am wondering if you could pass them to any other random account instead of leaving them to go to waste!

Paid for service that wont work and there is no support at all

I would like a refund because i cannot use the service and i was lied to about it being readily available for me and i cannot even get in touch with anyone from support or a live agent I've been trying for a few days now and nothing works at all. I c...

Paid for E-Sim Service and I cannot even contact any support

I paid for my service and it said everything would work fine on my phone and now I cannot even contact anyone from support. No live agents are available and its been a few days. I cannot submit a ticket either it gives me errors and error/404. I cant...

I haven't received SIM Card yet since registered on March 23.

wondering if I can switch to another subscription with $24?

Resolved! Want to transfer back ti Public Mobile.

Hi Support,I transferred my account to Telus but I want to transfer my account back to Public Mobile.I tried to find instructions on how to do that but couldn’t find any.My PM account was set to reactivate on April 6. Can someone help with the transf...

Resolved! Payment is higher than amount due

Hello! On my PM payment page, it says that my payment should be $10,35 ($15 subscription, -$6 reward, $1,35 taxes) since at least November 2023. However, I've been billed $11,50 since January 2024. Does anybody know why, and how the payment can be fi...

Lost SIm Card.

I lost my Sim card. When I tried to log into my account, it wants to send a code to my cell phone to verify my account. Unfortunately, my cell phone will not work because it has no Sim card. I haven’t been able to select another verification option S...

All incoming calls are shown as "Private Number" on Phone Display

Hi,I am using google pixel 6A. Everything was working fine a week ago. But recently the phone has started showing all incoming calls as "Private Number". Even for the contacts that i talk to on daily basis.I have tried going in to call settings to se...

Resolved! ESIM not installed - Stuck on Step 6 of Activation

Just purchased a plan and activation is stuck on "ESIM not installed" page. I still haven't received a welcome email from Public. I did receive it for my other lines. Chat support is not available. Submitted a ticket - awaiting a reply.

Resolved! Trouble porting number

Downloaded the app. Got through the transfer process, but says subscription not activated. Anyone else been able to solve this?

Using the data add on

Hi! I believe Public Mobile gave me lots of data add on but I don't know how to use it. My plan currently give me 50 GB and I never use all of them. Should I switch to the cheapest plan to use the promotion?Is it safe to do so? I don't want to loose ...

Resolved! Locked out

Hello; I'm locked out of my main account, and i've waited 8 hours from the one hour time out period. Talking to "chat" put me in an endless loop of useless "please log in to reset your password" crap. It says to send a direct message to support, but ...

no caller ID

My phone always showed caller ID but now everyone that calls me is coming up as private number. I have checked all my settings, with no luck. Please help me.

ESIM Not installed. HELP

I am porting back over from Bell and getting a message saying Esim not installed while trying to complete activation. @ Mod @ Support edited by computergeek541: removed tagging of the usernames of "Mod" and "Support" as these are not staffed by Publ...

eSim not installed

I've been having issues with getting it downloaded. How do I request to use a Sim card ?

Lock phone

Hello, my good people. Can anyone tell ME. What's an SIM ME LOCK [NP]. And where can I get it from. Android phone Cloud C7 Mobile.Thanks advance

Resolved! locked out

I've been locked out of both my sons and my accounts. ive been a customer aboit 15 years. it's been well over a year and have tried everything that ive been told. im only able to post this because i used a new email and a link that someone posted for...

Resolved! Cannot send or receive picture messages unless I reset my data settings

I have an ASUS Zenfone 5, and I've tried all the solutions presented in articles found here (resetting APN settings, APN type, etc.) and on the ASUS support site, and all I have found that works is resetting my data settings to factory.The catch is t...

Resolved! SIM card payment

Hello, With the promotion the SIM card was to be free however I had to travel an hour away and pay for it. I was expecting a credit for it when I signed up however that did not happen. Please advise.

Resolved! No response from any agents, no service, no phone. PLEASE HELP!

Hi all,I was having issues with iMessage and after troubleshooting with an agent I was advised to factory reset my phone. I expressed concern about deleting my eSIM, but was advised to do so anyway and use the link I was sent to reinstall the eSim.Af...

Resolved! Email regarding 240 gb of data customer service ripping me off

The message I got basically said thanks for being a loyal customer (over 5 years) and here is 240 from us to say thanks. My data stops working I get help in private messages arguing with me that it means if I keep the same plan (it never said that an...

Resolved! Using the Canada-US plan in the States

I have the 50GB Canada-US plan. Is there anything I need to do in advance in order to use the plan in the United States? Thanks!

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