Community

Reset account pin

I am leaving Canada on the 12th. I would like to cancel my account, but when I called 611, they asked me to enter my account PIN. I don't know what this is. Where can I reset it? Also, if I close the account after using it until the 12th, can I get a...

Data add on not working

Why is the data add on not activating for ###-###-####

activation of sim card

I need to activate a SIM card for my son’s phone. I purchased it on March 29, but only received it today.When trying to activate the account on his phone, the system asks me to select a plan. However, we already have a plan — it was part of a promoti...

Switch to Koodo

At the end of March I switched 3 of my family (including myself)  to Koodo. I did so on the last day of my contract period. The next day, Public Mobile billed my credit card for the regular prepaid monthly amounts for all three accounts. I would like...

Activation

I just switched to public mobileI dont have service or data I have followed the steps and installed an esim but I get a notification that Sim is not provisioned.i have a samsung s22 ultra

Travelling

Can I use my public plan in Europe? Or can I purchase an add on?

Phone is stolen whats the next step I can do?

Urgent (Need Agent): Phone Stolen - Request for Service Suspension and IMEI Blacklisting

Hello,I have already suspended the line through the self-serve portal, but I need to blacklist the device as it was stolen today.Here are the device details:Model: iPhone 13 ProFor the IMEI Details, I'll let Agent know once connectedThank you.

Submit ticket greyed out

I'm trying to submit a ticket but the submit button is greyed out.  All fields have been filled.  I'm submitting a ticket because after issuing payment to start service, the app said my phone isn't compatible with esim.  It is an iPhone 15 which is f...

eSIM issues

Hi there. I just got a new service but on activation it said eSIM not installed something went wrong. But I got a text says welcome to public mobile restart your phone. I did that but in the app is still the error message. My phone service is down sa...

Incomplete Port

The port from Virgin Plus didn't complete. The phone still shows Virgin in Cellular settings. The phone cannot make outbound calls.  Outbound calls fail immediately. Please check the port status. You may have to re-initiate the port. Please confirm t...

SIM card

Hi I’m try to set up my account but I can’t get in to thd Apple Store  to down load  the public mobile app to get E sim as thd phone I had use do I don’t have anymore and I can’t change password any other way 

CS_Agent Please Help. Cracked my new phone's screen, and have to transfer e-sim to my old Samsung22

Cracked my new phone's screen, and have to transfer e-sim to my old Samsung 22 Galaxy Pro.  Please help.  It's been a week I've been trying to do this.  No phone.   Please help.  

My Account Data Usage Overview

I am writing to report an error regarding the data usage overview on my account. My account dashboard indicates that I have reached my data limit. However, after downloading and reviewing my detailed usage logs, the total data consumed adds up to onl...

Voicemail not working

I have a Motorola Edge 2024 and I can’t get my voicemail set up since I ported over from Lucky. If I call my phone I can leave a message but can’t find it anywhere afterwards. set up voicemail number is set to my cell number and service is my carrier...

Re: Canada USA plan

Hi, would you please send a step by step process for my dad to use on his Samsung J3 (2018) for when he is driving from Canada to the USA in case the phone doesn't automatically switch over to AT&T or whatever! Thanks so much! 

Cancel Account

I want to cancel my account with public mobile. My name is **** phone number ###-###-####

Change delivery method to pickup

I chose "Delivery" as the delivery method. But it is delaying.Would it be possible to change the delivery method to pickup at Telus store?

Address change won’t populate on search

Unable to change address

Account Issues

So I’m in a bit of a tough spot. I forgot to update my credit card so the payment didn’t go through today. I updated it on the app with a new credit card but it still didn’t take the payment. I tried in the app several times with no luck. I tried doi...

Number port-in

I was a previous Public mobile subscriber and ported out to Koodo…but it’s been 3 weeks and I am looking to return to Public Mobile again to take advantage of the the $40/m prepaid 70GB plan with free eSIM  I get stuck on Step 6 of activation and I g...

How to cancel a subscription.

PIN reset

I would just reset my pin . I never sent it to me PIN reset or change at

Need help now please

I’m sitting at Tim Hortons. I broke my last phone. I can’t get into my account. Please help today would be nice