Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

With Companies like Tangerine not willing to move past text verification, no international text next

This is regarding the Two authentication method aka 2MFA . There are so many services, Banks and Brokers that still use text verification only(not even email verification). If you are traveling abroad specially outside of NA then you will not be able...

no cell service in mexico

in mexico now with right plan my iphone 11 will not work sometimes My friend same plan standing beside me gets cell service when i cannot any help wo

Renewal

My phone bill is $57 and I have $70 already in my account ready to use. I am unsure of how to make them take the money from my account as I’ve used 95% of my data and need it for work. Can someone PLEASE help me????

retrieving previous mobile number

I am a disabled veteran and unfortunately due to ongoing medical issues I lost my previous public mobile number. I wish to rejoin and I am hoping to resign up and obtain my previous number. Please advise.Thanks.Karl

Cancelling an existing plan but not sure what the login is

Hello,I activated a prepaid account for my aunt with phone number. I can't recall which email i used but when i try to login via phone number, it says invalid phone number. Could you please help me cancel this line? I've been trying for the last mont...

Re: Can't place or receive calls in US

I have exactly the same problem as the topic starter, and my phone is VoLTE-compatible (Samsung Galaxy S23 Ultra). Is there anything that can be done to fix the problem?On a related note, when I was on a similar plan with Freedom, I sometimes had a s...

Hotspot tethering is disabled

Hello,My hotspot tethering option appears to be disabled. There is no issue in my account. It does not tell m if I over used the data. I am using S23 and I was able to use hotspot tethering beforeI would appreciate if an insight of this issue is prov...

Re: Trying to activate SIM and Monthly Plan for new subscription

same thing happened to me. Always payment failed. Its been 2 days. Can mod fix it?

Payment declined

I lost my sim card therefore I was trying to pay for sim card but it says payment error and money is deducted from bank account.

trying to move my number to rogers business

Hello, I am trying to move my number from Public Mobile to a Rogers business line. They are saying my number shows it has been cancelled and is no longer active and that I need to check my original provider to ensure it is still active, or to have i...

Get refund

I transferred to another provider and only used the plan for one day, I was wondering if I can get refund for this month since I am no longer with public mobile. It’ll be fine if some of the amount would be deducted for the amount of data I used.

Plan subscription

I have switched from a smart phone and no longer require data. All i require is the unlimited talk and text plan. No data. The one that is 20$. When i sign in it will not give that plan as an option. I prefer to stay with public mobile instead of cha...

Return to public mobile.

How do I return to public mobile? I switched to rogers in July because of a package deal but im not happy with them

Payment taken from bank account but service is suspended for nonpayment ??

My subscription renewed on the 3rd and the $56 automatically came out of my chequing but I got a message saying suspended for nonpayment. Can I get the money refunded and pay manually? I did pay online the last couple times because I needed more d...

how to Activate phone on the network

Hello everyone, can anyone help me activate my phone on the network?

Resolved! $15 legacy plan

I can't remember what the communication was from Public Mobile but I believe I've been moved from the legacy $15 plan to a new $18 plan. Is this compulsory? Are we not permitted to remain on the $15 plan? Additional question. I'm reading that there i...

Trying to switch sims

Hello so I got a public mobile sim card and did the whole transfering my number and all and the account was activated and all. But when i put the sim card in it ended up being a faulty sim. I was told to get another so i did and now im trying to swit...

New android phone

I'm looking for a new android phone, real basic - phone, text, alarm clock, browser, touchscreen, camera, GPS, SD slot, etc., decent battery lifespan (5 days would be nice), and not too large (6x3 inches max).Thought I'd reach out to the community to...

Lost my simcard

Hi, I lost my SIM card and would like to replace it while keeping the same number. Is that possible?thanks

Roaming

I cannot get data in the US. I have gone to cellular but the option to automatically switch over to roaming is not available switch data roaming on and there is no option to do so

E SIM Fraud

Hi there, Im in desperate need of help with my account, currently under a new account because I can't access my other account. Someone has gotten into my account took my SIM card and phone number and now I can't access it at all.I don't know what to ...

Out of Service Message to incoming callers

Several of our contacts receive Out of Service message when they try to call either me or my husband on our respective PM numbers. This seems to be a common problem with PM. What is the fix?

Resolved! what's the difference between $20 plan and $18 plan?

Trying to activate SIM and Monthly Plan for new subscription

I have.Been faced with a very annoying situation.My mother wants to join, and I have purchased her SIM.. After going through the sign up process, and entering my referral code, attempting to pay for and finalize the transaction has been IMPOSSIBLE! S...

Text message

I have a new phone number using my old phone number’s account, as my old number expired, but text message still sent to my old phone number , where I can switch the text messages to my new phone number?thanks

Resolved! Data Usage time

I am a new subscriber of PM and noted that most of my data usages were shown at mid night when I did not use the network service. Please advise if there is a delay in charging data usage on the Usage History list.Thanks

Sim card number is saying it's invalid help!

My visa was frozen and I resolve it but now I'm trying to pay my account since you cut off my phone. I need a phone. I put in the sim card number as requested but it keeps coming back invalid. I don't have any other sim # so how to I pay my bill to g...

Where is the 5G

Hello I pay for the plan that promises 5G speed and I have best have one maybe two bars of LTE but will drop down too as low as 3G. I don’t understand why the connectivity is so low is this because I have an eSIM would it be better if I bought an act...

What are the options available as Wi-Fi calling is not available for PM customers?

Hi Folks,Shortly be travelling out of country (North America) for couple of months and I'm looking for options as Wi-Fi calling is not available to receive any text messages for OTP's. Pls let me know.Thanksvkale

Resolved! Getting Friend Referral mutual $10.00 credit on sign up

Was referred to Public by a current subscriber who gave me a code from his account that was supposed to give both he and I a $10.00 sign up credit. Sign up initially refused code, then accepted it , but see no evidence of the $10.00 credit in my acc...

Community

Forum Posts