Community

Payment problem

I can't seem to update my credit card, it just won't accept it!

Re:Accessing My Account

Hi, so I don’t have access to the email address or the phone number associated with my account temporarily because I am using a loaner phone while my iPhone is getting repaired, and I need to login to my account to be able to transfer my esim to the ...

Locked out of my account

Tried resetting password & still locked out.  How can I get fixed.  Is there a customer number I can phone?

cell data not working

Hello I'm on canada , usa & mexico plan my cell data is not working now that i'm in mexico. I tried all the fixes on my iPhone 13 data roaming is on. What can you do to get it working .This phone worked last spring in mexico.It shows Tecel as the car...

Unable to log in

I cannot access my xxxxxxxxxxx@xxxxxxxxxxxxxx email . And I need to move my phone number to my new phone until my screen is fixed ! Can someone please help me! 

Activated service but eSIM didn’t download

I activated service but my public mobile eSIM is not downloading. I bought a physical sim but to activate it I need a 2FA, which won’t work because my eSIM isn’t functioning. I tried contacting support but that also needs a 2FA and that won’t work be...

active number

Hello, sirCan you active my number? I would like transfer the number to other wireless.

I want to pay my bill.

Your system won't take me money. I have plenty, so please don't make excuses. I have no data Access currently I'll find a new provider tomorrow. 

how to unsubscribe

how do i unsubscribe

eSIM Cost: How Often Can It Be Downloaded? What Happens if I Swap Phones Often?

I recently purchased an eSIM for $5, but I'm wondering how often it can be downloaded. If I swap phones, do I get charged again or can I just re-download it without extra costs? I review tech products and switch phones often, so I’m trying to figure ...

Signing up for service

I have a cel # ,,,I am with Rogers at the moment,,,do I need to cancel that # first or do I just sign up and use the same # with no interruption ?

It’s been longer than 90 minutes how do I get this message again

Is migration PM eSIM number to new phone possible?

Hey all,I just got a new phone and don’t want to change numbers again, and I’m wondering if it’s possible to migrate my eSIM number to my new phone. When I set up my new one I clicked on the option to migrate numbers, but my public mobile number wasn...

how to update my credit card on file

Previous phone number

How do I get my previous phone number that I used before with public mobile?it says that it is not a valid Canadian number ?

3g network shut down

I received text messages about switching to telus because of the 3g network shut down. But I switched to a newer cell phone, does it now mean I will be ok? I have 5g and volte....how can I know for sure my service will not be interrupted? 

New Subscriber with creating

Hi,Yesterday I tried to subscribe a new Phone number, I managed to pay the required plan.Then I continued to the next step , and then I encounterd a problem. To make matters worse the email address that I initially used is not working. So I need to c...

my phone service has cut out and is in emergency calls only over over a month

my phone service has cut out and is in emergency calls only over over a month for most of the day I have no service and when I do it is emergency calls only and cant receive ingoing calls or text at all on rare chance I can make a call but cuts out v...

Today dec. 9 2025 i paid my phone, and I'm being aske to pay again.

Sign in problem

Hi, I m unable to sign in my account for last 2 weeks.I need to pay my bill. Unless my SIM will be inactive and then goes to others.I m in Gulf now. I contact customer care by email..... Not worth. Is there any other way to pay my bill to continue my...

I’m actively watching my phone get spoofed

NEED HELP 

I need to know if my account my actually cancelled during a new activation

I just got charged and I am assuming it was my final bill. However, I cannot log in anymore to confirm that or to use whatever points I have had to put towards my final bill. I need confirmation my account balance is paid off. 

change Subscription

when I open my public application I can not find the plan I want to subscribe to ; that appears only on the website

SMS

When I send a text, it’s sent as SMS. I looked in settings and it says verifying number   Does it take awhile to verify 

Locked out need agent

Lost access to my email for 2fa 

Rcs issue

I have rcs issue. Status is connecting or waiting for retry. I have tried everything that the internet suggests. Is there a on going issue with public mobile?

spam text and calls

I am getting 10-15 spam messages and calls all from the same 3 companies. i block and report and they just spool a new number and send me the same automated call or spam message, how do I stop them