Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Updating credit card

My credit card was lost and I updated it with my new one today. Today my payment was due but it won't let me process payemnt. I was able to put in my new credit card info however it won't let me actually make a payment. I now have no service.

Issues

I submitted a ticket days ago and have not noticed any response. Will Public email a response or where can you view response when signed in to my account? How can I contact support and receive help? Thank you!

I need help

I need to talk to an agent who speaks Spanish so he can call me, please

Issues

I submitted a ticket days ago and have not noticed any response. Will Public email a response or where can you view response when signed in to my account? How can I contact support and receive help? Thank you!

Koodo transfer, but I don't have esim

My phone is just old enough that I don't have an esim, but I'd like to transfer, (and finance a new phone through koodo). Is there a way to do this?

imessage not working

my i message can't be activated for some reason. It got linked to my icloud email but not to my phone number. what should i do? I tried troubleshoot it with apple customer service and they told me to connect with publicmobile. should I order a new es...

Subscription on existing public number activation issue

I am an existing public mobile user, my plan didn't activated automatically, So I did some plan recharge yesterday evening. The thing is now it's asking me to choose the number for activation while I already have my number, it's not ported number. I...

puk code

I need the puk code for my phone. I can't login b/c public mobile is sending the verification code to my cell number and I can open my phone to read the code. How can I get the code sent to my gmail instead so that I can login to my account

Koodo trans, outside Canada

My wife would like to switch her mobile service to Koodo. However, she is currently outside Canada and does not have roaming service, so she cannot use her Canadian phone number at all.At the final stage of transferring her number, she is required to...

ESIM setup problem

Hey same thing is happening to me. What should I do??

tried to set up second phone

I tried to set up a second phone under my account for my mom.Public Mobile accepted her phone number transfer but unfortunately deleted my current phone number. Now I can not use my phone and there is no human to talk to.I tried to set up a new acco...

Need to access phone calls history from 2022

Hi all, Unfortunately, for a legal matter I may have to access access my phone call log record from 2022. The available option on this website doesn't go back that far. Any ideas on how to access this? Thank you,

Resolved! Changing to koodoo

Hi, if I change to Koodoo, will I still be able to keep getting my refer a friend points

Data won't work since upgrading to new subscription

Please help, my data won't work since upgrading my plan two days ago, I have done everything google and chatbot have suggested.

Referral code

Hi, I just made my account with the help of a friend, Matthew. We setup the account with the intention of applying the referral code, however didn't see/get the opportunity to enter it, there was no prompt.I would like to still apply the referral cod...

Re: Login to my account

same here. how did you solve this?

Transfer

"I lost my Public Mobile SIM and I’m porting my number to Telus. Please authorize the number transfer and confirm my account number + PIN for porting."

Upgrade package

Yes, so I am now a New Neighbour, but how does this get me any closer to upgrading to $26 and 10 GB ? I am currently stuck at 1GB data and have not been helped to upgrade which I noticed expires today.HELP!!!JIM

Nickname change?

How do I change my nickname?

esim.

I need my esin reprovisioned, I have no long distance

my subscription is not working and I haven’t gotten my money back.

Can someone help I paid for my subscription but it says that I have to renew it? I have been trying to get support but it’s just the same advice that I need to double check whether it was paid for, On my account on the web and the app it says that it...

REMOVE MY CREDIT CARD

hello i unbubscribed. kindly remove my credit card from system.

I have been overcharged with $5 plus tax for last bill, and up coming bill shows $5 add-on extra

There was an add-on purchase for last bill, I didn't buy this. I'm on $29 for 40G 4G data, why I am charged with this $5 3G usage increase add-on?

Resolved! Number Port Issue

I switched from Bell to Public last night. I completed the number port process but I am having issues. I can't receive calls unless I leave my physical Bell sim on. This is a Samsung S23 Ultra. The data is working and so is outgoing calls with th...

plan setup

I purchase a new plan Saturday, I call local but not long distance.

Status of port

Hi,I recently switched carriers (1 hour ago at time of this message). Can support check status of my port from fizz?When can I remove old esim from phone?I can send calls. I am nervous because with fizz I was unable to receive texts.

Cancelled Subscription and was Charged $20.34

Hi…was a long time customer until mid-June 2026 when I cancelled by subscription online…phone number ended in 7xx1…Name is David xxxxxxx…on July 20/26 I was charged $20.34 on my Visa ending in 4xx0…kindly request that $20.34 be credited back to my Vi...

Change plan to 35/Month

Hi There, I would like to change my plan to 35/Month, please help.Also please let me know what's my balance now, I am going to buy vouchers accordingly,thanksMike

My subscription will not work.

I have paid for new subscription because I didn’t know how to pay for my old one. Money has been taken out of my account but I haven’t been able to call or text or use data.. And the app is telling me I need to resubscribe but I got no money left. An...

Please help

I’m switching my phone from Bell Aliant to Public Mobile.I’ve completed the payment and installed the eSIM. I also replied “YES” to the Bell Aliant text authorizing the transfer.The phone connects to the Public Mobile network, and my mobile data is w...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Updating credit card

Issues

I need help

Issues

Koodo transfer, but I don't have esim

imessage not working

Subscription on existing public number activation issue

puk code

Koodo trans, outside Canada

ESIM setup problem

tried to set up second phone

Need to access phone calls history from 2022

Resolved! Changing to koodoo

Data won't work since upgrading to new subscription

Referral code

Re: Login to my account

Transfer

Upgrade package

Nickname change?

esim.

my subscription is not working and I haven’t gotten my money back.

REMOVE MY CREDIT CARD

I have been overcharged with $5 plus tax for last bill, and up coming bill shows $5 add-on extra

Resolved! Number Port Issue

plan setup

Status of port

Cancelled Subscription and was Charged $20.34

Change plan to 35/Month

My subscription will not work.

Please help

App and registration.

PM app-travel

Problem with service

US service

esim