Community

Is PM’s reduced speeds good enough for low resolution youtube videos?

just wondering how the speeds are once reduced. edited by computergeek541:  changed category label (discussion in unrelated to how to use the Community website)

porting number issue please provide contact number ASAP

Account activation

I got a message saying the something went wrong as I was trying to transfer my phone number from my old provider. What do I do now? edited by computergeek541: changed category label (unrelated to discussion about Community)

USA Roaming

I'm in Alaska. I have the usa.canada.Mexico plan. I am able to text, but phone calls 'end' immediately. Is there a setting that I'm missing? This also happened a few months ago when I was in Arizona. 

Upgrade phone

How do I move my account from an iPhone 8 to and iPhone 13 Pro Max?

subscription add on

I redeemed rewards to obtain 3GB of additional data on May 25th. It is supposed to be good for 30 days so it should have expired June 25th. I am getting messages from Public Mobile that I am out of data effective July 3rd and it will not reset until ...

2 phone numbers

I just activated my public mobile and chose a number from their list of options.after doing this I requested transfer of my old number.in my account settings I had initially made a primary number and then it had an option for a business number. So I ...

stolen phone

so my previous phone was stolen and now i cant acess my account due to not being able to 2 step verify. and the email linked to the account is unable to be accessed without that number as well. how can i access my account and register my new sim with...

I was charged for 2 add ons that I didn't request

Hello I sent a text about a week ago requesting a gig of data but it didn't send so I sent another text and it did send. The text sent just now charging me for two gigs of data when I had never even sent any text requesting the second gig so I have n...

Phone calls not working

We just returned home from international travel. Our phone plans did not work while we were overseas. Now we are home and our phone plans are still not working. 

3G shutdown

Hi,I received an SMS stating that the 3G network in Manitoba will be shut down effective December 31, 2025. I'm wondering if this change will affect me. Could you please confirm whether my current plan or subscription uses 3G or 4G? Do I need to make...

Calls to Mexico

Hi I’m in Canada and trying to make a phone call to Mexico. I have a Canadian US and Mexican plan. It’s says “this is Public mobile here sorry your call cannot be completed as dail” please check the number and try again”. I know I have the correct nu...

Copy of Phone Records for March 2025

Hello,How can I obtain a copy of my incoming/outgoing records mailed to me here or on my account email for the month of March 2025. I can only view back to June 28 2025.Thank you kindly,Korri

Payment bouncing didn’t happen

@CS_Agent I don’t have a lot of funds most of the time and my phone plan comes after bills so sometimes I don’t have enough to cover it, normally it puts my account in the negative then bounces a few days later but now I have my bank asking me if I’m...

Purchased wrong top up

I purchased the us top up by mistake as I needed the Canadian one, is it possible to get a refund?

Re: Data usage

I just got the same message (that I’ve used 95% of my data. I’m also on a 1GB plan. I’m not even halfway through my month and I never use all my data. What’s going on and how do I fix it! Thanks to anyone who can help. 

change plan

Hi, I want to change my plan to US roaming for about 10 days, can I change partially in a billing cycle? How soon the plan will be changed after modify in my account? 

Service

Hi .. do you have any zero down plans and how much is it for eSIM and can it be set up and working right away? Windsor Ontario Canada

Invalid sim card

Hi there, I bought a sim card, never used, I am trying to subscribe a plan and found out sim card shows invalid, are u able to reactivate my sim card? Thanks 

Manitoba will loss 3G first..Rest of Canada still has NO confirm date

https://mobilesyrup.com/2025/07/04/telus-and-bell-share-when-theyre-shutting-down-3g-networks/Bell says Manitoba customers will lose access to 3G on December 31, 2025The shutdown at Telus ...will occur in two phases. The first phase will take place i...

Cancelling Service

I need to cancel my phone plan, but im outside of canada. There is no way to do this as i need access to my number to login to my account. I need help. I wont be coming back for a couple months, and i have been paying this entire time. There is no wa...

Why my phone only call out, no call in

People can not call me, but I call them, what’s problem about my number ? Thanks a lot! edited by computergeek541: changed catgegory labels (discussion unrelated to discussion about how to use the Community website and unrelated to self serve account...

Stuck in LTE at home.

Hey,I live just outside Ottawa. I just switched over from Videotron since they only have LTE in this area. My wife is with Rogers and there is 5G here. I checked the coverage map and it says 5G, before switching over. I’ve been using 5G all over, so ...

Data not working

My data hasn't been working since I switched over from Rogers. I tried everything help  edited by computergeek541: corrected the catgegory label (discussion is unrelated to issues about how to use the Commuinity website)