Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a koodo number that I want to move to public. How can I do that? It won't let me move the number so far
I just set up my public mobile account. I transferred my old number to public, received a notification stating “transfer successful”.That was on June 12th, 2026. My previous cellphone is still showing my old plan as active. My new plan is operating i...
I still have over 4 KB of data left but not working what’s the problem cannot get any wifi
To give some backstory, couple months back i was travelling and took my publicmobile sim card out for awhile but when i put my simcard back in and came back to Canada, i could not connect and my line was just SOS only and nothing helped. In the end i...
my number was not ported completely from public mobile to virgin. now my family (still with public mobile) cannot connect to me via voice call. they get a msg saying my phone is not in service. virgin has been unable to get this resolved so my last r...
Dear Public Mobile Team,I am writing to inform you that I have transferred my number to another provider. Unfortunately, I experienced poor network services with your company—I was unable to use the voice feature in ChatGPT, and the internet speed wa...
Just getting an "unable to add" error when trying to apply the PMDATA10 code. I even upgraded from the $40 to the $45 plan to see if I just needed a newer plan, and it still doesn't work... Not on App, Web, Incognito, etc... What to do?
I moved over to Public from a Koodo account (it was not prepaid) and I had to pick a new phone number because it wouldn’t let me transfer my old one. It then said to contact a customer service agent. Is the only way to get help through the Inbox vs a...
My cell signal is pretty poor in Ottawa south, specifically the Findlay Creek area. Does anyone know how to find out if PM will be increasing service in the area. If not, I heard Rogers signal is much better.
Since switching to Public 2 days ago, my phone calls go straight to voicemail and I am unable to send or receive text messages. I also switched from a physical Sim (old provider) to an esim. Any suggestions?
Hi, I changed my subscription on Public Mobile and I'm a bit confused about the billing dates. My original billing cycle is from May 21st to June 20th, and it says my plan will renew on June 19th. However, the upcoming subscription shows as active on...
I cannot call Italy despite purchasing 300 international minutes - help
I lost my phone and don't have the number I need to verify. To get into my account. I've forgotten the password, and don't have access to my email until I have the phone # back on. I open this account and was hoping to link it or ?
I tried to login with email and new password but I still can not see my account after login,
I have only used 7MB of data when my subscription allows 1GB and I have no data. My husband has the same problem. Two separate accounts.
iPhone XR eSIM. Voice and SMS work after port. LTE shows but mobile data does not work (Safari shows server quit responding). Please reprovision data on my line.
hi, first, thanks for 2 gifts this week but 15 GB suddenly seems too much for me this month, can I hold on to the 5GB , since it only has a 30 days life , and redeem it when needed?
Having been bitten before in not understanding plans, I want to be 100% sure I have what I need before switching, so please excuse if these are silly/repeated questions.On the plan Canada-US-Mexico 40gb, can I:1. Receive a call while I'm in the US co...
Do not cancel my current plan with you. I made a mistake in replying to your email about your summer plans. Do not see where to click YES2 for the $30.00 Canada - US- Mexico
I need to be put in touch with an agent so that I can prove my identity and use my new device
When I remove the Rogers SIMcard I can no longer make any calls or texts. As well as Rogers has not cancelled my account after 6 days.
I paid my bill this morning though my account the bill was 45 plus tax. My bank shows that it has come out but I still dont have sevice.
Hey what gives? Have referred 2 friends to PM only for them to be steered away to Koodo. This confused my friends and they have not ported to PM or Koodo.
Using the ChatGPT app on an iPhone I used to be able to start a voice chat on wifi and cell networks. Now it only works on wifi. It can’t “connect” and “times out” when using cell network. Has anyone else seen this problem?I tried all the steps to ...
Can't receive any incoming call and sms after transfer from fido to public mobile over 1 day. Data is fine but not incoming call and message, please help. Thanks
I was checking the data on my son’s account. I know his phone is on wifi and he was away at camp and his phone was on our kitchen counter. Yet some how he managed to use 8gb without even being at home, and the breakdown only shows possibly 1gb of use...
Hi, i would like to subscribe to a cheaper plan 25$ with a promotion for 10GB extra monthy with code PMDATA10. I dont see it as an option on my account
