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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

keep getting Forbidden AI

I need to update my payment method but I can not get into my account to do so, every time I try I get forbidden A1. There is no way to access my account even after clearing my history, broswer, resetting my phone.... I have tried all of the things. ...

can't make long distance calls

I can make and receive local calls but can't call the USA (am paying for a plan that should include calls to US and Mexico. It keeps telling me to check my number and call again.

CS_Agent Reply

How long does CS_agents takes to reply to private messages ?

New phone

I have a phone and new public mobile SIM card for my husband. How do I get home a phone number for it?

Wi-Fi password all of a sudden doesn’t work

Wi-Fi password is unrelated to Public Mobile

Not receiving OTP on email

I forgot my password to my account and im trying to reset the password but im not receiving the email with the OTP. I dont have access to the phone number so cant get the OTP on my phone either. Please help…. @CS_Agent

Public Mobile crash

I can't receive and make calls since this morning.

certains appel ne fonctionnent pas

Data plan won't work in Alaska

I am a candian soldier currently in fairbanks Alaska, specifically ft wainwright, and am unable to receive calls or use data. I had recently upgraded my plan to use data and take calls and it is not working. I've had to use other people's phones to p...

Resolved! Canada US Plans

My Wife & I both have Canada - USA plans. We are in the USA now. She uses a Samsung S20 Ultra 5G with a physical sim card and I use a Samsung S21 with an e sim. My phone works flawlessly in the USA but my wife's Samsung S20 will not allow her to make...

I am unable to receive calls

I just activated a new plan and cannot get my ported number set up. When calling the number, it lands in my Bell VM box. The phone shows that it's on Public Mobile's network. The SIM card is correct. I don't know what else to check/do.

Resolved! eSim won't activate

I get a message saying the eSim is active, then a few minutes later receive a message "Unable to Activate eSim"Now I am without a phone trying to get this sorted and no person to speak to re rectify this issue. I have a iPhone 10 which is compatible.

my account

I WANT TO CANCEL MY SERVICE

How to have conversation with CS?

Going to Italy

I live in Canada and will be going to Italy in March. Is there a plan that I can get to call from Italy back to my family in Canada?

Billed twice and for old plan

I changed my phone plan and am now being billed for my current plan twice and my old plan. I am unable to find my old plan in my payment history on my public mobile account, and my credit card bill is still showing these deductions. I was billed $25....

Sim Card Activation - data plan starts when?

I just receive my new sim card a few days ago.I am not ready to activate it, but I paid for the first month data plan. Does my plan start on the day I activated my account or the date of when I did the payment of the plan with sim card?

phone Number Transfer

I had my personal phone number on my public mobile account as an e-sim. I also had a business number through Bell that I wanted to transfer to my Public Mobile account so that I could have both my numbers on a Public Mobile account. Unknowingly, toda...

How accurate is the data monitor on PM website

HiJust curious..yesterday it says .04 of a gig used..the day before .14 today .18 . I just have a simple 1 gig per month usage which is more than enough for mePhone says 95 megs thanks

Lost phone

My son lost his phone and I can’t login to my account because the verification code goes to his lost phone. I need to cancel the subscription. Help please.

Resolved! Rewards

New here. How do I earn more reward points?

Why would Public prefer to loose $348 per year rather than $12?

I’m on a $30 4G plan and saw the advertised $29 5g plan and wanted to switch it turns out I can’t do so in my account so I reached out to a CSA on here and he told me that he doesn’t have the ability to change my plan! why do they want me to port to...

unable to complete activation

Hi, Signed up, got a sim, downloaded the app and tried to activate. I get to a point where it asks for a confirmation code sent to my new number in order to proceed but no text comes in. Please help!

Re: Public mobile customer service number?

sms don't work

Buffering while watching videos

My phone is always buffering on Facebook videos when I’m on public mobile but not when I switch to wifi. Does anyone know why this is happening. It did not do this when I switched to Public Mobile 2 months ago.

Joey 25

I need help changing my email becuse i have no access to the old one

Text attachments

I have an iPhone 14 Pro and can’t send text with attachments to non iPhones. I can send a regular text but cannot send a text with an attachment.

Confused Number Transfer and Actuation

My phone is working fine now under Public Mobile service after subscribed the plan, installed eSIM, transferred the number from previous carrier, entered credit card & referral code and completed payment. However, I am still required to finish the la...

Change phone carier

Hello, I tried to change from another phone carrier to Public Mobile. The first attempt failed, so my old phone carrier said I need to re-initiate it from Public. How can I do it?Thank you!

Public Mobile Charged Me Twice

I was charged twice by Public Mobile for my last bill, on the exact same date, but this is not reflecting on my payment history. My credit card has two charges for the same amount from Public Mobile and I am having a very hard time reaching the suppo...

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