Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to transfer a landline to Public Mobile. I could not receive a confirmation identity text to a landline. I did receive an email for eversafe and wondering if this step would now be complete. Thank you for any insight anyone can provide.
Last night, my son urgently needed to use a mobile phone, but there was no SIM card available at that moment. So I gave him my PM SIM card to use and applied for a new phone number for him. Today, when I bought a new PM SIM card, I found that I could...
I wonder why the same problem keep happening year and year still isn't fixed.
I can’t remember my email under which I registered my account.
@CS_Agent I've been with PM for many years with no issues. Recently I notice that I cannot make or receive calls, but texting works, data is also fine.I read that my phone could be affected by a recent system change?My phone is Xiaomi Redmi Note 12
Hi there,I’m travelling to Taiwan and once here I realized I can not get text messages or make / receive phone calls from my number and to pay for . While in Canada the service worked great but outside of Canada like in Taiwan it doesn’t work at all...
Message: "An existing EverSafe ID already exists with this phone number" Unable to delete the previous EverSafe ID --problem old email address.Unable to add phone number to the newly created EverSafe ID with a different email address because of the "...
I’m trying to get monthly statements from public mobile. I’ve submitted several tickets with no responses.
My problem is unique and you may never have heard of it. I wanted to move my sim card form Google Pixel 7 Pro to my iPhone. Unfortunately, the sim tray broke inside the Pixel phone and I am unable to get it out. I am wondering if I could get a new si...
Tried activating with Public but got a porting issue, I put it in a support ticket but not sure what else to do. Thanks!
As some may remember, I posted a few days ago about my friend (for real, it ain't me!)I was able, as it was the thing we chose to do, to end the automatic payment from my friend's account after I could use the only way possible to complete the 2FA (v...
I'm unable to make and receive calls but can receive text messages.
How does the process work for transferring a phone number from a corporate account. What steps should I take and what information do I need to start the process
I'm trying to activate a new subscription via app (esim) and was getting stuck at step 6. Submitted a ticket yesterday and was told to get a physical SIM card and provided them with the SIM card number. Tried again, no luck and no responses from sup...
I recently ported my phone from another carrier in Canada then took a vacation to Mexico where my mobile data is not working. Does anybody have any solutions?
I am trying to activate a new subscription, I got a new physical Sim, I got to the step where I can choose a number once it activates I get an error message to contact support ... impossible to get any help
Hello need help: the 300 minutes is confused. each country has different minutes.How many minutes can I call from Canada to Romania on land line start with 4021...Any info will be welcome
Hi everyone,I want to report on my experience with Public Mobile, which for the most part is great! Good coverage, infrequent service issues and fair pricing compared to many other options. I've used the service for 5 years.I do however want to flag ...
How do i unsubcribe. i can't get a hold of anyone in the chat and there is no phone number to actually talk with someone.
need help on how to transfer number from Koodo to pm, I tried though but didn't work. Thanks
I have CA-US-MX PLAN and I want to know if I can call Canada with no charges from USA or Mexico. I know I can call USA and Mexico from Canada for free, but is it also free to call Canada from USA and Mexico. Thanks
Need help. Two questions! 1. Right now I’m with Fido. I want to switch over to PM with the phone number I already have. Once I switch, do I have to call Fido to cancel my payments? Also, the whole reason I need to switch is bc I have a OnePlus 8T and...
I register as my husband his email and his password get in and it say by name no his why is that...
Hi there,I need help because when i try to sign up the system isn't accepting payment for the plan. I would appreciate the help.Thank you
Hi there - my current plan is this:$25/ MONTHHero Data 1GB (30-Day) - 3G Hero Int Text (30-Day)Hero CW Talk (30-Day)Hero Data 1GB (30-Day) - 3GNow, I've noticed there's another Canada-wide plan with 6 GB of data that only costs $23/month. It seems l...
I switched my plan to a more expensive one for my vacation in Mexico. Although I have the reception, I can't use any data. It's not working even though I resetted network settings. This plan is completely useless to me. Avoid doing the same mistake.
annoying,, Edit: PM agent manually enter my missing points. but this is not the first time. wondering why happened so much lately.
Hello all,I'm checking to see why following Samsung's latest software update I am not able to make any calls out - even though everything else is fine (i.e., sim card is fine, account is fine, no software blocks or flight mode are on, access to netwo...
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