Community

Cancelling subscription

I am trying to cancel my subscription but in the Manage Subscription I am not given any option to cancel,

SIM Card No.

I need to buy a SIM card. Can I choose the card number myself? Where can I select it?

Fido holding my numbers hostage.

Hi there, I recently ported 3 numbers to public mobile. The process I followed is the usual fairly easy process (input numbers, wait for port to complete without contacting the original carrier myself, switch SIMs when the old one goes out of service...

Order SIM but Process Only Charged Me

I ordered a physical SIM card but after I made the payment it said there was a problem with processing. It charged me for the SIM card but it wasn't sent to me. What do I do? I seem to be sent in circles with the chat box and it keeps giving me an er...

Voucher

I paid confirmed voucher and service still suspended.

3G Shutdown in Rural Manitoba - Phone Models Affected - Towers Decommissioned

Just reporting that a Samsung A21 model SM-A215W no longer is able to provide voice call services on Public Mobile after a 3G shutdown (the PM IMEI checker did say this particular Samsung A21 would fail). The Samsung A21 is able to voice call service...

Can’t call Mexico from Canada

I’m trying to call Mexico from Canada with a Canada US Mexico plan and it’s saying I have exceeded my usage except I’ve never called Mexico or US or Canada long distance and I have unlimited calls. Help!!

Poor cell reception while indoors

I noticed the cell reception at my new house is somewhat poor. I usually will get 1-2 LTE bars outside and 1 LTE bar inside on the main floor. My reception will drop to 1-2 3G bars down in the basement and no bars in a utility closet down there. Acco...

Payment

I’m having issues with entering my visa debit card to have the funds taken from my card 

Old phone broken, can't log in to account with new device

Hi all. My old device broke so I'm trying to add my esim to a new device. However, I'm unable to log into my public account from the new device because it asks for a verification code that is sent to my phone number (which I can't access because my p...

Why cant I update my cc info?

I keep getting an error when trying to update my cc info to the new expiry date so I can pay my bill how can i remove the credit card info and re-add it ? thats about the only thing i havent tried yet.

Re: I can't download the Public Mobile app to complete my SIM card activation

can't download the pulic mobile app

Mexico

Hi thereI am heading off to Mexico in a couple of days. I have the Canada/USA/Mexico plan. My question is….do I just make sure my phone is set for roaming and carry on as usual in terms of phone calls, texts and data usage?Seems too easy. 若

Payments

Hello.  There were 2 payments taken out of my account from you.  Why?  2 payments of $44.80 each.  There should only be one payment. Please reply as soon as possible. thank you.Natalie Baur

Made a payment but services not restored why

payment

Hi. I'd like to know why my billing cycle date has moved from the 5th of the month to the 30th of the month before? You did not ask if this was okay nor did you inform me of any change. You just decided to move it forward by a day a month over the pa...

login

unable to login after changing password

Haven't received SIM card

I haven't received my SIM card for more than 10 days. I am in GTA, so I think it won't take long to get it. I have created one ticket, but it automatically closed. What should I do?Thanks for help!

Long distance calls

Public mobile does not allow long distance toCosta Rica. How can I call Costa Rica with my phone?

Would I get roaming charge when receiving txt when I travel oversea with a local eSIM?

I Will be traveling to Hong Kong. I plan on getting an local eSIM card for data and keeping my Canadian phone number. If somebody texts me from Canada, would I get roaming charge?

Rewards

My wife used her rewards points for the wrong choice she wanted to use her points towards her phone bill instead she used it for US data can you reverse this problem 

historical data usage

Is there a feature that allows you to see a total for data usage for previous cycles? edited by computergeek541: changed category (discussion isn't related to Community)

trying to activate a new public mobile SIM

I have a new flip phone which does not allow me to download the public mobile app.I have tried to use my old phone to download the app and activate the sim, but get stuck logging in - it says that name and password do not match.So I logged in to onli...

Service down

Hi, I have transferred my husband and I's mobiles on Public Mobile today. I had succeeded my transfer.  I have tried to transfer my husband's but from my cel and not his. From what I can see, it worked on the eMEI and now my phone is down. How can I ...