07-05-2025 02:28 PM
I just got the same message (that I’ve used 95% of my data. I’m also on a 1GB plan. I’m not even halfway through my month and I never use all my data. What’s going on and how do I fix it! Thanks to anyone who can help.
07-07-2025 09:20 AM
hi @Grommie
PM data keeping is usually accurate.
check your phone data usage page and confirm which app used most the data in the last 2 weeks.
if you still have doubt, ask PM support agent to confirm. Submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
07-07-2025 09:17 AM
My account AND the text show that I’ve now used 97% of my month’s data. Help!
07-05-2025 02:47 PM
Where you find out you are only halfway? From My Account or your phone's own counter?
If My account shows only halfway, ignote the text
