Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi:My wife and I have iphones 6 and 7 and want to buy iphone 16es.We want to keep the physical SIM cards.How easy is it to switch over and would the physical cards be compatible and would there be any issues?Thanks
Lost SIM card before I fully activated account so when I get text code to number i dont get the code because I don’t have the SIM card. Prepaid is recurring payments so I figure I gotta go through my bank to stop payments
I have two phones on my account with two separate plans. I can only access my primary phone information on the website. My wife's phone is getting over data usage warnings on her phone but there's not way she's at the limit.
I recently initiated a phone number transfer from Fido to Public Mobile, selecting an eSIM option under the assumption that my phone was compatible. However, I have since realized that my device does not support eSIM. To proceed with the transfer, I ...
Hello,I am trying to call Australia but it says its not connecting even though its the correct number. The number i am trying to call is +61 131171.I tried asking the live chat but there was no one there, just the stupid AI bot that doesnt understand...
The app and website both don't find my street address or offer any "corrections".
Hello, I keep getting an error activating my account. I'm trying to port from Telus. Can someone help me please?
I am being overcharged for one of my accounts. How can this be addressed? I went online and checked all five plans and none of them match the charge I am getting.
Can you make my SIM card active? Money was withdrawn from my bank account for activating the tariff
Hello!So the whole family is on Public Mobile, works great for everyone except my mom's phone- Option is set to NOT ask for PIN when retrieving messages directly from her phone- Since several weeks it keep asking the PIN code despite the option is ON...
My esim installation failed. I can no longer access my account because the validation code to login is being sent to the new number which does not work due to the esim install error. How do I fix this?
Is the App down right now???
I'm trying to update my credit card on my pre-auth billing and it's giving me the error: "notAbleToProcessRequest"I've also tried in the app and had it declined there too. It's a newly issued card that has been activated. I have successfully used it ...
I paid for my plan and they didn't give me my full data, they only gave me the data I had left from last month
I am trying to port my number but say account isn't activated. I have tried 10 time to pay with my credit in my cart and won't work, but yet I have full services and internet connection. What going on? Not having any answers really sucks I do t have ...
I am planning to leave public mobile because i am paying almost double after rewards pattern change. So how can i remove payment method? I wanna remove my master card permanently.Thanks
I am porting my number from rogers but at the end of activation I received same massage over and over again 'subscription not activated' I already paid for subscrtiption plus new physical simcard
While attempting to set up my eSIM card, I accidentally exited the setup process, and the eSIM was not successfully activated on my phone.In fact, I received an SMS about the transfer from Fido and responded "yes". I also received confirmation via SM...
It always shows system error when I try to activate my account. I forget my PIN, so can't do it through the phone
Hi. Is it possible to switch over from Rogers to PM while I am in the US?
Hi there. I'm seeing previous posts that you can use your public mobile plan/phone in Mexico. However, all the add-on/subscription plans I'm seeing mentions US only. Is there a way for me to roam in Mexico with my public mobile plan? Is this done wit...
hello,How do I cancel my subscription and remove credit card details from account?Thanks,
Hello,I recently purchased a mobile plan, however I am unable to activate my subscription through the mobile app, asking me to contact the support.How can I get assistance with that?Thanks
I scheduled a plan change a few days ago (last Friday) which was showing up in my app as an upcoming plan change but now that the maintenance outage is over my app no longer shows the upcoming scheduled change. So I went into the Payment section to s...
Hi,I am unable to update expired Credit Card info for a few days now. Getting following error "notAbleToProcessRequest".Tried different browsers, incognito mode, clearing cache and cookies. Nothing helped and now my service is cutoff..
Hello, I want to share my experience with the PM app. It was stuck in a loop. Multiple attempts to login and it would repeatedly take me back to the login page. (I received the text 2fa then it would restart the process)I was checking the box Labeled...
I have been with Public Mobile for years, with no issue. Today, I wanted to check my account for billing on the PM app on my iPhone, and was greeted by a "Let's complete your activation" screen, with 2 options to "resume activation" or to "go to log...
I only have the 250mb plan but ran out so I added 1gb add-on. I went to check my data usage and it shows unlimited. Can someone please explain? Thanks in advance.
I have holiday giveaway data add-ons from several years back that never expire. It all works fine until the scheduled maintenance happened on March 4-5, 2025, and after that I find my data add-ons become incompatible.I wonder why this happens? Is it ...
Had an old subscription of 3g 2GB $21.First of, got no notifications to let me know that the subscription increased to $25. Secondly, last month changed to 4g 10GB, $25 and when I checked this month it's the old 2GB subscription. Please update my su...
