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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26146 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38056 Views
  • 185 replies
  • 29 Bravos

Re: Verification codes

I have the same problem. Activated new plan tonight. Number ported over very quickly. But when trying to login to the PM app the 2FA doesn't arrive. I'll check the link you provided. Fingers crossed.

Not_a_bot by Good Citizen / Bon Citoyen
  • 763 Views
  • 8 replies
  • 0 Bravos

Stuck in the middle of porting

I'm attempting to port-in my number from Bell.I selected the "Number Transfer" option, omitted the account number, and entered the wrong IMEI number.My porting process is currently stalled, and I am unable to initiate the porting process on the websi...

GreenApple by Great Neighbour / Super Voisin
  • 385 Views
  • 2 replies
  • 0 Bravos

Resolved! Looking to switch from Virgin to Public, can I port my number over?

I am currently with Virgin, my phone is a Google Pixel 6 Pro.  My contract is ending next week on Jan 10th.I want to switch to Public Mobile and take advantage of the Boxing Week promotion going on right now but that promotion is suppose to end on Ja...

thewookiee by Great Neighbour / Super Voisin
  • 2056 Views
  • 11 replies
  • 0 Bravos

service

I can make outgoing calls on my iphone but I cannot receive incoming calls.  However, the incoming calls are displayed  under Missed Calls.

vogelaar by Great Neighbour / Super Voisin
  • 478 Views
  • 5 replies
  • 0 Bravos

Verification codes

Since signing up I do not receive verification codes.  Suggestions? @ Link to members 

Avery2121 by Good Citizen / Bon Citoyen
  • 737 Views
  • 9 replies
  • 0 Bravos

Add on

Purchased an add-on and it’s not working 

Dagger by Great Neighbour / Super Voisin
  • 332 Views
  • 5 replies
  • 0 Bravos

Resolved! 50gb 5G for $34

@CS_Agent hello i heard from my brother in law about a 50gb for 34 dollars (5G) offer today. Is this still available?  

CBrowne by Great Neighbour / Super Voisin
  • 794 Views
  • 6 replies
  • 0 Bravos

Resolved! Billing Question

@Mod I'm hoping you can instruct me on how to solve a billing problem.  I have many public mobile accounts (me, my kids, my parent etc) payments for all accounts come off my credit card automatically in looking at my credit card statement I have one ...

MistyJade1 by Great Neighbour / Super Voisin
  • 614 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing plan - new cycle begin?

Evening everyone,Just want to know if a plan is change today, would the billing cycle start today ir would it begin at the end of the current 30 days cycle?Thanks in advance

Andrewn911 by Good Citizen / Bon Citoyen
  • 824 Views
  • 9 replies
  • 0 Bravos

Call History

Hi,am I able to get call history from years back? Who can I contact for this? 

TBPM by Great Neighbour / Super Voisin
  • 649 Views
  • 7 replies
  • 0 Bravos

Resolved! PM cell reception in Greater Toronto area

Hi All, I live in central Etobicoke, in the 401 and 427 area.  How is PM reception in Etobicoke?  I can see from this cell tower map that there aren't many Telus towers compared to Bell and Rogers and Freedom tower.  Anyone have issues with PM recept...

Kovacsa by Good Citizen / Bon Citoyen
  • 829 Views
  • 6 replies
  • 0 Bravos

Resolved! In the US and can’t make calls

Do I leave the phone on airplane mode when I purchased the talk/text package for 15 days?I can’t make calls or text with airplane mode on

Gov03 by Great Neighbour / Super Voisin
  • 860 Views
  • 9 replies
  • 0 Bravos

Port issues

Signed up with physical sim card. Put it in and activated it. Never got port out text msg from fido, but port of number has gone through. Turned off e sim from fido and using public sim, can receive and make calls and texts.  Fido won't close my acco...

Heenas by Great Neighbour / Super Voisin
  • 269 Views
  • 2 replies
  • 0 Bravos

Help

Hiii.. I have the plan that includes US unlimited calling but I can’t call the US. help please 

Shelldog by Great Neighbour / Super Voisin
  • 794 Views
  • 9 replies
  • 0 Bravos

E sim activation

I finished the whole activation process on the app paid and everything my e sim won’t activate and my app is asking to send a code to my number I can’t use for the 2 step verification so I can’t use the app or the number 

Ali456 by Good Citizen / Bon Citoyen
  • 455 Views
  • 5 replies
  • 0 Bravos

Resolved! Surplus funds

I have a surplus of funds in my account (over $100).  My monthly rewards exceed my monthly bill amount and it continues to accumulate.  I don't want to increase my plan, I usually don't purchase US roaming plans or make long distance calls and I doub...

DDM69 by Deputy Mayor / Adjoint au Maire
  • 1058 Views
  • 12 replies
  • 1 Bravos

Resolved! Question about $29 deal

Newbie here - For the $29 30GB deal, does it include US roaming? Like can I use my 30GB data in the US? The details mentioned something but it wasn’t clear in the subscription description. Debating between this deal and the Fido 30GB for $34 I’m curr...

JZ3 by Good Citizen / Bon Citoyen
  • 785 Views
  • 5 replies
  • 0 Bravos

updating credit card

I've been trying for a week to update my credit card info and all I ever get is try again

Jeannine3 by Great Neighbour / Super Voisin
  • 424 Views
  • 3 replies
  • 1 Bravos

Resolved! Voicemail on PM

What is voicemail on Public Mobile like?  How many messages and minutes of voicemail do you get with a standard plan?  Thanks!

Kovacsa by Good Citizen / Bon Citoyen
  • 510 Views
  • 3 replies
  • 0 Bravos

Activation issues

I paid and everything my sim just keeps saying activating and my app is asking to send a code to my number to verify my account but I can’t because my sim still won’t activate so I can’t use the number or the app.

Ali456 by Good Citizen / Bon Citoyen
  • 464 Views
  • 5 replies
  • 0 Bravos

New subscription issues

I recently switched to public mobile from zoomer wireless, however I am unable to make or receive calls. My old phone plan was cancelled so I am stuck without service. When I call 611 it is asking me to pay again after they have already taken money f...

RoseDamaso by Great Neighbour / Super Voisin
  • 445 Views
  • 5 replies
  • 0 Bravos

Resolved! Having trouble porting my number

Today I recieved my sim card and followed the step for activating my sim. Received the confirmation number and finished setting up my account but then got a text saying "Hey, it's Public Mobile. We're having trouble transferring your number. Looks li...

Lilselina by Great Neighbour / Super Voisin
  • 434 Views
  • 2 replies
  • 0 Bravos

Activate sim

I installed PM sim. Can't activate Never receive the 6 digit security code to phone because no service without SIM activation wtf?

Burning by Great Neighbour / Super Voisin
  • 486 Views
  • 6 replies
  • 0 Bravos

No option to upgrade to 4G 2024

I have had the $25 3G plan for years but would like to upgrade to a 4G plan but there is no option in my account.Can I upgrade without losing my rewards?

holly_nl by Good Citizen / Bon Citoyen
  • 994 Views
  • 8 replies
  • 0 Bravos

Billing

Hi guys, I bought a subscription plan recently. Will the next month bill date be based on the day I bought the subscription plan or the day I activate my SIM card?

Jay45 by Good Citizen / Bon Citoyen
  • 829 Views
  • 9 replies
  • 0 Bravos
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