Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help!!!My account is not able to submit a support ticket or log into the app to manage the subscription.I am infuriated by this problem and not able to reach any support. All my accounts linked to this number are frozen as well and my life is kind of...
Hi my account was frozen for the last couple of months. How do I unfreeze my account/number?
I am on an IPhone 11I changed my number over to public mobile and can call outbound but receiving phone calls does not work. I also can’t send or receive text messages but iMessage works since it’s through the internet. I believe the problem is that ...
I purchased package for new plan, it shows successful in my profile. But still no service, can't call, can't answer, nothing. Plz help!
Hello I have auto-pay enabled and it's been fine for years. Suddenly I was charged twice. The dates of the charges are January 25th, and the other on the 26th. PLEASE HELP
I noticed a boxing week $40 60 gb deal available for me to upgrade to but also another deal similar for $40 50 gb, even though the Boxing Week deal is still up and posted is it still available if I decide to buy it?
Hello, I just transferred to Public Mobile and was so excited to see Rewards in my account. Clicked the reward once and found it was still available so clicked it again. It now shows a $5 fee for purchased reward. I do not want to be charged. Would y...
45 have been cut from my account and it says paymemt failed had to buy again and it works now but i want my $45 back!!!!!!!!!!!!
Payment Failed! Please try again or use a different payment method.
So I'm looking at switching to the $34 x 3 $102 90 day plan. Why not, pretty good deal. Since its' 5G and unlimited data after the 150GB data bucket is empty, am I to assume the last several years of More The Merrier free data will disappear? Or will...
I want to change my subscription plan. Why are the prices lower for new subscribers?
I ordered a SIM online January 29th, I still haven’t received it with no available update from online agent/customer service. They informed me I can continue to wait or I can go to a store to buy one and reach out to customer service again once I pur...
Should we switch to points or stick with legacy rewards? I find legacy rewards is more profitable, let me know your thoughts.
Currently on 1 month subscription for 5g 20gb plan at $34. I would like to do the 3 month subscription to get $5/month off. The option for 3 month subscription is not available.
I went on my first trip since switching to Public. I purchased the $30 US Unlimited talk/text and 3GB of data. I had Intrenet service for 2 days after figuring out to turn on my Data Roaming, day 3 and 4 I had ZERO internet connection! Am I missing a...
Hi can someone help advise please. I signed up on January 6th 2024 for $24/4GB boxing day week promotion. Part of the promotion was get your 3rd month free. (See screenshot) However I just received the invoice for my March subscription and it shows f...
I cannot send or receive sms message from iPhone sine yesterday Feb 6 2023 - got a perplex form CSA to simply turn off the iMessage on my iPhone - I tried but did not resolve the issue ... from nov 2023 upto yesterday I didn't have an issue - I may ...
I'm trying to help my dad with his service because the credit card on file is expired and he's locked out. He doesn't remember his email used to create MyAccount so we can't login and update his profile and payment info. Can someone at customer suppo...
How can I speak or chat with an @ publicmobile agent? edited by computergeek51: removed tagging of the above username as "publicmobile" is not Public Mobile staffed account
I tried to log into my Public Account today to add an add-on, but everyone I login, it doesn't show any subscriptions. It keeps trying to get me to activate a new subscription but I've been a member for years now. Very confused, not sure how to conta...
There is just NO SUPPORT with PM. The bubbles show and it's saying LOADING but that's 10 minutes already. What can I do? I don't have another phone.
Hello,How I can see all my account information like my address, my crdit card # I am using and how i can update its informations ?How i can see my payments history? STEPS PLEASEThanks
I was charged to many times for my subscription and I can not get through to anyone on what to do. Can someone please help me.
Hello there...hoping to get someone from Telus-Koodo-Public to answer this question.Shopping for plans now and trying to figure which of the 29$-20g plans offered by all providers is the best for me. So what could make a difference here is that in t...
Hi, I wanted transfer my number from different operator to Public mobile eSIM, but the old number was already deativated, so I cannot confirm my account because the 6 digit code was sent to the deactivated number. I would like to get new number but I...
I cannot login to my account, I had some difficulty setting up my phone (it was locked by another provider) I now have the unlock code but cannot login to my account, on the app it boots me to the first screen and online I get Forbidden A1message.
Good Day,Trying to subscribe the $40.00 50 gb for 5G for postal code A0A 4G0 for province NL but says its not available for this province
Hi, I have purchased two new SIM cards. However when trying to activate them, one is being reported as invalid. The other has taken the phone to SOS and we cannot receive the OTP which is sent to it. These for new lines.
Wanting to get rid of my house phone but doesn’t seem like public supports wifi calling? Any plans to enable this in future? We are in a remote area with no cell service - only way I can get service is right beside our cell phone booster which makes ...
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