cannot access my account

[JennyAllen]

I already have a sim and a public mobile account login.  However, when I try to login, it says to reactivate.  Once I enter my SIM number, it says it is invalid and I can't go any further.  How can I access my account?

[hTideGnow]

hi @JennyAllen 

your service is working, right?  If just login, then something not right.  You will need to ask PM support to check and help.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage