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How do i Cancel?

Louise63
Great Neighbour / Super Voisin

How do I cancel my subscription and close my account?

2 REPLIES 2

Yummy
Mayor / Maire

1. STOP paying your bill. In 90+ days of no-pay your account will be closed, number lost.
2. Transfer number to another provider. Account will be immediately closed. BOTH accounts HAVE to be active to do that.

hairbag1
Mayor / Maire

@Louise63 

several options really. Just log in to your Public Mobile account and disable Subscribed (autopay). Next regular renewal will fail and then you acct is suspended for 90 days before is deactivated.

Alternative...if you're transferring your number to a new provider, your Public Mobile account will deactivate once you've successfully transferred the number to new network. Adding..(.just make sure Public Mobile account is still active and in good standing to be able to transfer to new provider)