Redmi Note 12 Pro+ 5G - compatible?

[mmacdonald1992]

Hi,

I've read through the bands list for public, as well as the listed bands for the phone I have. 

https://www.gsmarena.com/xiaomi_redmi_note_12_pro+-11954.php

Incoming and outgoing calls do not work. Data and texts work but only after manually selecting the "PC Mobile" APN (both Telus and Koodo show up as well, but they're not the right ones).

I've factory reset the phone, reset the network settings, copied APN settings from a working phone, changed the preference to all the different network types. Nothing is working. I have tried 2 different public mobile SIMs. 

The previous owner of the phone was on Telus and had no issues with calls. 

Any ideas?

Edit: here's a screenshot of the network info: https://imgur.com/a/V1BmlbA

[SimaTik]

this is part of the problem of using phones like this that is designed for Asia market. 😞

[softech]

@mmacdonald1992 

your phone is compatible with PM network on paper

While your phone is VoLTE capable, it is not on PM's VoLTE whitelist ( https://www.publicmobile.ca/en/on/get-help/articles/volte ), hence it is using only 3G for voice

But Telus is currently  refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.
https://www.publicmobile.ca/en/get-help/articles/850-turndown

While one compatible band is still sufficient, reality is  1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice  (Data is not impacted as your phone has the compatible bands on 4G/5G)

There is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.