Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I tried to activate a plan for my mom, however I was having trouble with the e sim and her phone. We would like to cancel the subscription and have the charges reversed as this never worked for us! Thank you
I noticed a few months back I received some bonus data, It was around 100GB I believe. I noticed it there every month but never went over on my included data so it was never really used, I think it may have been at 99gb remaining. This month I used a...
Is the public mobile site broken?
If I enter a new SIM card number on my account does it replace the faulty one? Meaning same number, same plan?
I have been a customer with Public mobile at least 5 years or more years and now and I have 4 phones under Public mobile as I am a family of 6 and I never had 1 problem with them.. I have another younger kid who is needing a phone now. I purchased...
I understand that only specific countries are allowed to call with special rates. Yet, my question: can I call other countries which is not part of such special rates knowing that the rate could be higher?
I need to download all my invoices from 2020 to present - how do I do this?
What is the number to call public mobile customer service?
hello, my plan is also for US right? Why were they offering me roaming plans? Can I use my current plan in the US ?
Transfer my lucky number mobile to public Mobile
My son ran out of data on his plan. That was fine, but then he received a text asking him to reply if he wanted more data and he said yes of course. My husbands credit card is on his account and we, of course, don’t want him adding data which gets ch...
I really need help! I hadn’t used my spare phone for a couple months and when I turned it on it said no service! I logged into my account and it had no plan or anything?!!!? I had left it setup on automatic payments and had a very cheap plan with lot...
I got a new sim and new subscription for which I have already paid. I keep getting this message "We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be...
My payment will not process. How do I complete a payment?
I can’t load my eSIM and now my phone does not work at all. I even tried to buy a second eSIM to see if that would help and that is nowhere to be found.
The transfer was completed by answering 'YES' to the message from other provider. But now I can call out but can't answer any calls as it directly goes to the voicemail.New: Also text messages and phone calls are still routed to old Fido number. We g...
I am experiencing slower mobile data speed since I changed to 5G. This is weird is there a reason for that?
Hey I have the Canada/us data and phone plan. So when I get to the states I won’t get charged with any extra roaming charges?
To cancel my subscription and unsubscribe from all mobile services, who I should contact ?
You are thieves who are charging me $57.49 a month. I am going to completely switch companies, and I will never recommend you to my loved ones or any future clients. I know you don’t care, and you pretend that the customer is king—we know the game. B...
Hello,I submitted a ticket regarding my porting request issue. When should I expect to hear from you?
Just signed up for a new subscription at 10:44am on Sunday 8 September. My account says ive used 4.3gb already. It should be next to 0gb?
Is there a way to deactivate or do away with VM on my Android since there's no 'calling' PM support?Or is the only solution to keep my VM full?
Hi, my wife is in the US. She got the $30 roaming plan. She is able to use the Data but Talking and Texting will not work for her. Does anybody have experienced this and have a solution?Thanks
My current plans states the following:50GB Data within Canada and the US at 5G Speed5G Speed up to 250mbpsUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messagingCalling Features: Call Display, Voicemail,...
hi, i just had my SIm swapped with Public and it created a horrible mess. They hacked into all my accounts including bank and credit card. When i asked for help from Public mobile there was no one to call, and online took over 12 hours to get through...
I would like to know how to use my points,thank you
Super frustrated right now. I've been a long time Public Mobile user. My daughter's phone was stolen 8/24 and it took us 4 days to get into the account to change the SIM. The account has been locked and despite having to provide authentication that I...
I purchased a SIM card from Public Mobile and paid the fee, but it didn't arrive on time. After waiting, I switched to another telecom company. About ten days later, the SIM card finally arrived, but I no longer need it. I want to cancel my account w...
