Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I need help to recover my current number "###-###-####". Today, when I was renewing my prepaid plan, I couldn't have access to my account through the mobile app. Because it was impossible for me to access my account, I used the online service ...
I have a new account and plan paid for. SIM is installed and linked. The Public Mobile app has been installed. After the login credentials are entered goes to a blank white screen forever. SIM card was ordered from Amazon.
I changed phone and it keeps saying connect to network! I keep getting 5 choices: my account is not paid, I am roaming, my phone stolen or lost ,fraud activity . But I just changed phone ! I can't get access to the web if not using wifi!there is no o...
Hello
I am trying to renew my subscription on my number. Today is the last day to renew, however it won't charge. Please help me I don't want to lose my number
Hi, I would like to adda second phone for my wife. I would like to take advantage of the refer a friend. Is this possible? Is there a deal that someone can point me too?Should i just create a seperate account for her?Thanks,Allan
I am trying to login into my account, but it doesn't recognize my phone number or email address, my number is confirmed to belong to public mobile.When I try logging in I select, "Forgot Email" and enter my phone number and it says "Please enter a va...
Hi, @Sorin I got a plan through your site and got my sim card in the mail. I have now decided not to go with you, however, I cannot seem to cancel the service and get a refund. I have not activated your sim and neither do i want to continue my assoc...
I am on my first month with Public Mobile and data doesn't work well when I am inside. It can be in any building, even if I am very close to a door that leads outside. I am on the 250 Mb plan (there is data left).It always uses 3G, not LTE. I only ma...
I can’t call or receive incoming calls, as well as, send or receive messages without having wifi.. this can’t be happening, so I need some help otherwise I’m going to have to go back to my prior carrier.
Hi there, I'm 64 and retired. I currently have Fido for my cell phone and pay over $60 per month, no contract. I'd like to switch to Public Mobile for cheaper rates. I don't need a lot of data. What are my options please. Thanks!
I noticed you have plans now that is cheaper than my for $19/month it shows 1gb on 4g where mind has actually gone up since I have been with your company mind $25month 1gb 3g when I try to change my subscription to the $19/month on 4g it will not le...
I can not call local phone numbers. The message received is “call failed”. I can receive phone calls and text messages but I can not call out!what could the problem be?I have shut down my phone and restarted it but still not luck.
My phone plan was changed effective may 1 since then data is not working. My plan is $29 ULCW-US-MEX Base Plan-10GB-5G.we also have similar plan on another number. I put that SIM on my phone and data worked. But when I put my SIM to another phone dat...
I’ve been with public for nearly 3 months now, my plan is for 5G, it’s always said 5G. Tonight randomly it says 3G. Why is this, and how do I fix it? If I can. I have a iPhone 13 for reference.
Hi,I recently started with PM. I wanted to convert my sim to esim. I bought a $5 sim on top of a $10 physical sim.I never got the QR code, and I was not able to find it anywhere on the app (I only have a phone and no laptop). In this entire mess, I e...
I’ll be going away to the Caribbean.I have a few add-ons that are for INTL minutes but I was wondering if those only work if I’m calling in Canada elsewhere, or if I’m in the Caribbean and calling Canada. Also, does international texting work the sam...
