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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22073 Views
  • 181 replies
  • 24 Bravos

Transferring phone number from Bell

I just signed up for public mobile and activated the SIM card I bought. I got a text from Bell asking to confirm the transfer of my phone number so I confirmed it. I’m still not able to receive texts on my phone since I put the new SIM card in. Does ...

RuthLawson1 by Great Neighbour / Super Voisin
  • 252 Views
  • 4 replies
  • 0 Bravos

Contact

Why can’t I phone you.  I want to upgrade my phone and I need to know how to connect it to my public mobile account.You don’t make it easy to interact with you.

Blondie48 by Great Neighbour / Super Voisin
  • 249 Views
  • 5 replies
  • 0 Bravos

Referral code

My friend just activated her public mobile account but didn’t see the option to enter my referral code on the payment page. Is there still a way to enter a referral code after account activation? There used to be… @CS_Agent 

JakeUnderhill by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 0 Bravos

Phone number

Hi everyone. I registered a new SIM card, choose the plan, and was charged. But I never got a phone number. I have an account, but no a phone number. I was not able to find what to do on the website, and I was not able to connect with anyone on live ...

Vira by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 0 Bravos

Does anyone have issues with agents giving wrong info? me yes.

I have been told my referral amount would be done on the renewal date. I waited and the person was a liar. Today, I spoke to someone else and told me no worries we will fix it and said everything has been fixed and it turns out that another agent sam...

yen by Great Citizen / Super Citoyen
  • 908 Views
  • 31 replies
  • 0 Bravos

Resolved! isssue with my acount in app

just signed up for public mobile. everthing is working fine. and was working fine. except the part of the app, "my account" and "my rewards".after a few hours now says message unauthorized.  can't access anything in my account or rewards.  is there o...

Morty85 by Good Citizen / Bon Citoyen
  • 275 Views
  • 5 replies
  • 0 Bravos

Cannot access acount after deleted esim

@CS_Agent Accidentally deleted my eSim after I got a notification that it failed to install. My issue now is : I cannot get into my account now because the phone number associated with my account was on the eSim. Is there a way to get it resent to me...

TrY by Great Neighbour / Super Voisin
  • 271 Views
  • 4 replies
  • 0 Bravos

Resolved! What happened to the points system?

Used to be getting 5 points per month due to how long I've been using Public Mobile for, but for some reason now it's only 1.25 points per month. I'm quite oblivious as to the changes and if there were any changes as I couldn't really find anything a...

ozwald by Great Neighbour / Super Voisin
  • 559 Views
  • 9 replies
  • 0 Bravos

Resolved! New SIM card

I changed providers earlier today. i have not received instructions to insert my new SIM card. How long should i wait

Oz7 by Great Neighbour / Super Voisin
  • 365 Views
  • 9 replies
  • 0 Bravos

Lost SIM card and cannot receive two factor authentication

Hi,I purchased a new phone but I've lost my SIM card and cannot receive the two factor authentication to get into my account. In the past I was able to choose between text or email as a method to receive the two factor authentication but the email op...

CMelino by Great Neighbour / Super Voisin
  • 347 Views
  • 2 replies
  • 0 Bravos

my account is not transferring over

I am trying to set up a new account and it is not transferring over. so now my phone is not working and I need it working how do you get any help or have any way of talking to a customer service agent?

Kate-P70 by Great Neighbour / Super Voisin
  • 191 Views
  • 2 replies
  • 1 Bravos

I can't login

I tried to login to my secondary account to update my visa card information and it says the email is not valid and i can't log in.I don't remember the account number and I tried to resign in and reset the email address and the server is all confused....

Yoon1x by Great Neighbour / Super Voisin
  • 342 Views
  • 6 replies
  • 0 Bravos

eSim, are they interchangeable?

eSim are they interchangeable:If you get a different phone?If you like to swap back and forth to different devices like a phone to a tablet etc. 

Grinch by Model Citizen / Citoyen Modèle
  • 424 Views
  • 9 replies
  • 0 Bravos

Resolved! Promotion plan

How long is the 20 gb for $39 promotional plan being offered? Also, does the amount of data and price per month remain the same as long as I keep the plan or is this the kind of promotional plan where the data is reduced and/or the cost rises after a...

Pete973 by Good Citizen / Bon Citoyen
  • 452 Views
  • 6 replies
  • 0 Bravos

New phone number is not valid

I chose a new phone number and paid for it,,the system showed me the new phone number is not valid, but I am using this phone number now.it doesn’t link my email.please help me.I chose a new phone number and paid for it,new phone number is not valid,...

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dustinbee by Good Citizen / Bon Citoyen
  • 277 Views
  • 6 replies
  • 0 Bravos

Resolved! Quebec Canada/US Plans

Looks like the Quebec Canada/US plans have been updated again. I'm not generally a jealous person, but all the love they're getting is making me feel like the forgotten middle child . That $43 plan is Let's try not to discuss ways of gaming the syste...

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Need assisntance with number but no sim card

Hello,I have lost my public mobile sim number when I was traveling, I'm now locked out and can't even log in to my public mobile account anymore which I need desperately to switch to a new provider(Telus), they told me I can resolve the issue here, I...

Anha by Great Neighbour / Super Voisin
  • 259 Views
  • 7 replies
  • 0 Bravos

Data usage

Lots of data is being used between 12:00am to 8:00 am. I’m at home during this time and usually in bed by 1:00 am so can’t understand why I’m using up data. At home I’m on my wifi should not be using data.Do you have an explanation for this? Thanks 

JJ57 by Great Neighbour / Super Voisin
  • 289 Views
  • 8 replies
  • 1 Bravos

Eversafe Account

I got part way through creating an EverSafe account, but it will not let me finish. When I log in, I get a message asking if I want to log in or resume activation. When I choose Resume Activation it throws me an Error 404 message. I have tried again,...

Hilarymgt by Great Neighbour / Super Voisin
  • 283 Views
  • 6 replies
  • 0 Bravos

Resolved! US Roaming plan - I want to cancel/change date

I clicked "proceed to payment" on the US Roaming plan add on, thinking it would give me an option to select when this service is applied. I am not going to the states until August 12 this year.Does the 14 days automatically start from date of purchas...

Quin_S by Good Citizen / Bon Citoyen
  • 208 Views
  • 3 replies
  • 0 Bravos

Resolved! Compatibility

Hello,I just purchased a Samsung Galaxy A14 Model number SM-A146WZKAXAC.  Would someone please tell me if it’s compatible with PM? I’m in the process of returning the A12 Nacho I purchased 2 weeks ago because, according to a link from PM, it isn’t co...

Griffyn1 by Good Citizen / Bon Citoyen
  • 376 Views
  • 8 replies
  • 0 Bravos

Resolved! Calls going straight to voicemail

My daughter has the $15 plan. She can make calls, and send sms to myself and my husband. She can receive sms from us but not from everyone and all calls made to her are going straight to voicemail.

Sabina84 by Great Neighbour / Super Voisin
  • 464 Views
  • 7 replies
  • 0 Bravos

Help

I can't get in to profile can't make a payment and my phone is due

Tom39 by Great Neighbour / Super Voisin
  • 191 Views
  • 2 replies
  • 0 Bravos

Resolved! How do we register on network?

We just got a new sim card since we could not remember the password to log into our last Public Mobile Account. We put in the new sim, and it still does not work? Please help?

wes123 by Good Citizen / Bon Citoyen
  • 547 Views
  • 9 replies
  • 0 Bravos
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