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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No cell calling or out going messages

Hi all My wife got a new cell phone and I took hers. We are both and were on PM. Her phone that I now have was working fine but now with my sim card it doesn't work. I tried it in my old phone and it doesn't work there anymore. Any help would be appr...

I need change 22 to 29 for the subscription, but I can find out how to di it?

Kelisha

hello, I purchased a 5GB data plan with SIM card this morning. I would like to cancel this purchase immediately. I'm not a new customer and the new purchase requires new activation. Please cancel completely.Account # xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...

unable to activate new Public Mobile account.

got new sim, downloaded PC app, went through activation details inlcuding transfer of the number .got sms from telus and it was approved for transfer but in the app said subscription not activated due to some error.so now in limbo..telus sim not work...

Resolved! Invalid phone number

Tells is telling me I have to ask public mobile to request I port my phone number again; when I go through process it tells me I have an invalid phone number & it is my correct number

Says invalid number when transferring

I’m trying to transfer my number from Bell but it says invalid phone number

Paying Bill

I lost the card associated to this account and when a requested a new one, I forgot to update the registered card to my account and my account was temporarily suspended. I am trying to pay it but when i logged on my account it said that i have to reg...

Refund for the cancelled subscription dur to subscription change

I cancelled my subscription on a plan ($24) and changed it with another ($27). Today is the renewal date and got charged for the $24 plan but I changed it with the $27 plan and got charged for it for the full amount. I want a refund for the unused $2...

Need to know how ro validate a new sim card

I acquired a sim card with my new phone from Orchard. the sim card could not be validated so I ordered a sim card from you and now (after some time) I have installed your sim card and need to validate it.

Refund

I want to get refund what I paid.its hard to communicate with your customer service

Resolved! Cannot access account

Hi good morning,I tried to login to my account to access self serve to change my area code from British Columbia to Alberta but instead greet me with activation screen can you help me?Thanks,Ben

No family plan - a mistake was made

In setting up account(s) I failed to recognize that all accounts are individual, so I set up my first account associated to all of my information, but ported one of my children's numbers over. I have since corrected my account to only my number, but ...

Receive and answer calls from Lebanon

Hi, is there a way to receive calls and answer them while i’m in Lebanon for a vacation?

Resolved! Incoming calls not ringing through

I transferred my number from Virgin to Public. I can call out, send and receive text messages; but my incoming calls aren't ringing through. I checked to make sure I didn't have call forwarding on or airplane mode. What else could it be?

Data usage

Why do I keep getting messages sent to me every month that I'm at 75% usage, when on the app it says I'm at 50%???

No service

I am in the napanee ontario. We have not had any service for more than a day and have .why?

Payment

I was paying my 3-months fee as per my plan for many years with my VISA. Half a year ago, a noticed that the payment was withdrawn from my VISA automatically which I strongly object. Today, it did happened again. If this practice of withdrawing funds...

Iphone SE2020 using 3G not able to use internet today.

A family member's phone cannot access internet today. Is that because it is still on a 3G plan? I use 4G with PM and have internet access. (However the characters in this text box take far too long to show up for some reason.)

Resolved! Sim card

My phone is all set now with PM. Do I take out the Sim card from previous provider now?

Double charge

I see two charges for same amount on credit card and two invoices with 60gb and 75gb on same day. Please share if someone else see two charges on their credit card and how to resolve this issue. Thanks

Resolved! Porting a number

This is such a pain...I had a Pixel 8 with an esim using Fizz Mobile. I got rid of the Pixel, and reset everything, thinking that I could just transfer the esim to my new phone. Apparently Fizz does not allow that, I would have needed a new number.So...

Number transfer

Hi,my dad changed carrier from bell to public mobile and after he activated account, he had emergency and didn’t reply for number transfer messages. Now it passed more than 10 days and when we contacted Bell, we need to contact public mobile for send...

Payment

I’ve updated my payment method but keep getting the message : unable to process your request (payment) … please try again at another time. I’ve been trying for two days

Data plan

If I already a plan but I want a new plan.Will the old plan payment still go on if I buy a new plan ?

Urgent can’t port number to a new service provider

HelloI’m going to port my number to Bell but my subscription has just been cancelled/suspended today so I can’t receive a text message from Public Mobile. What can I do to get my number ported to Bell?

Resolved! data disappearing

For several nights I have had data use just after midnight when my phone has been charging while I sleep. Any ideas of how it might be disappearing. The first few nights it was under 50 mg but last night is was almost 400 mg.

International Talk and Text Add Ons

I'm on the Canada wide $19 plan. I am traveling to India for 2 weeks and I want to be able to call/receive calls from Canadian numbers. I also want to be able to send/receive sms to/fro Canadian numbers. How do I do it?

Notification of death

Trying to notify someone that my brother has passed and need to cancel his service

Resolved! Wifes acct access

She cannot access on her phone as wont let her change password or do anything, it's a real mess, hopefully you can help.Need to speak to customer agent.

Resolved! Onboarding to Public - Blank White Screen on App Log In Page

I have an iPhone 14. I'm new to Public, moving over from Fido. I've opened an account and downloaded the app. However, when I try to log in, all I get is a blank white screen. At the top it says "id.telus.com".Anyone know how to fix this?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

No cell calling or out going messages

I need change 22 to 29 for the subscription, but I can find out how to di it?

Kelisha

unable to activate new Public Mobile account.

Resolved! Invalid phone number

Says invalid number when transferring

Paying Bill

Refund for the cancelled subscription dur to subscription change

Need to know how ro validate a new sim card

Refund

Resolved! Cannot access account

No family plan - a mistake was made

Receive and answer calls from Lebanon

Resolved! Incoming calls not ringing through

Data usage

No service

Payment

Iphone SE2020 using 3G not able to use internet today.

Resolved! Sim card

Double charge

Resolved! Porting a number

Number transfer

Payment

Data plan

Urgent can’t port number to a new service provider

Resolved! data disappearing

International Talk and Text Add Ons

Notification of death

Resolved! Wifes acct access

Resolved! Onboarding to Public - Blank White Screen on App Log In Page

5$ charges inquiry

roaming in South Korea

CS agent

Retrieving text messages and voicemails while I'm ...

S26 ultra works?