Can't access my account, loops back to homepage. How do I contact support?! The chatbot doesn't work

[Kathryn5]

Hi

When I click My Account I put in my login details but then it just goes back to the homepage. Even if I type "myaccount.publicmobile.ca" I just end up at the homepage.

I have tried different browsers, rebooting the computer, clearing the cache, and an incognito window. I have tried doing it in a browser on my phone instead.  Same thing in every case.

I tried downloading the public mobile app, and it just says "Public Mobile" and then goes to a blank white page. I have tried uninstalling the app, rebooting my phone and reinstalling the app. I just get the same thing.

I have tried going through the chatbot to contact support but it just gives me a broken link which says something about an update in March. It then gives me an alternate link to a 404 page. It's other suggestion is to send a private message to a customer services agent, but the link just goes to my inbox and I don't have a name to contact. If I point out these problems it just loops me back through the same options.

Anyone have any idea how I get through to either my account or an actual person?

[computergeek541]

The self serve systems get taken down late at night on a regular basis.

[justneedsupport]

I dont know the answer but I'm having the same issue so hopefully it's systemic and will fix soon 

[Kathryn5]

Ah OK, thanks! Fingers crossed!
I was a bit thrown by the "down for maintenance" message which was dated in March, but it looks like you hit some different ones

[HamzaA · Accepted solution]

The website just loops you back into the homepage with no message, but the app says "Maintenance mode - App in maintenance", so I'm guessing it's a temporary overnight update. Pretty sure it will be back in the next few hours 😁