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Forgot email and password for my son

Hi,my credit card is expired and can’t access to my son’s account so how to change the email?thanks

Have credit card on file and plan expired!

I have a credit card on my account and I got message my subscription is expired! I have lost the 50% off deal from this past January!How do I get this rectified? I did nothing wrong from my end.

ESim not working and either will the QR code

my account was activated and paid for. tried to download the asim and I couldn't so then I found the email with the qr code, scanned and not was not successful.... HELP ME PLZ I've gone a we

Changed subscription plan. Charged twice. Refund?

Looking for help. Changed plan before renewal and $44.50 was charged on March 28th and changed to lower plan same day and same was charged $39.50. would the previous charge be refunded back? 

Something went wrong please try again later

Hello. I've just signed up and received the confirmation of purchase email with instructions to complete activation with the app. I downloaded the app and when I try to sign in I just keep getting the error "something went wrong please try again late...

HELP! Charged full amt but have visible 50% discount

Help please!I have $40 plan from January with 50% promo visible. When my daughter paid last subscription fee, she was charged full $40.How can I get this overpayment fixed?

Getting a refund

Hello, I signed up with Public Mobile a few days ago, ported my number from Freedom Mobile.I unserstand it takes time to port, at the swme time it said LTE + and 5g and kept switching between the two, and I had to restart my phone twiceSo I went to F...

I want to close my account so public mobile stops charging me

I want to close my account, but I lost my chip and I realize I cannot access my account online as I changed my email a few years ago, what can I do? Can someone help me? Please note it is for teh account of my son so I am using my own account to addr...

Number transfer

Tried to transfer my number from here to Virgin mobile Accepted the text request but never worked. Cant get thru to support to port out, only port in. Can anyone help?

Plan cancellation refund

I would like to have the refund of the last payment since I have cancelled my plan.

How to my account number

Can you give me my account number 

Unable to make payment with same debit card

Hello, I’m unable to make payment with same exact debit card that has money in it. This is the first time it happened. 

2FA and Voicemail Access

I have tried all of the recommendations that the chatbot suggested but none work. When a 2FA is sent to verify my account, the request goes to the number that I signed up with and not the number that I had transferred in. Also when I press #1 for voi...

I want to stop automatic payments from my card?

I want to stop automatic payments from my card. how can i stop it, and pay as you go

Account recovery

I signed up with Public Mobile over 5 years ago at a phone shop. I have had the same plan since then but when I log in using my email it treats me like a new customer in the app. I have changed the password using phone number option but it doesn't ch...

Why was my service cut off

I just paid 43 dollars off a prepaid credit card last night and I had 32 dollars in rewards 

stop landine port

want to stop landine port

Esims

So I got a new phone that uses esim bought the esim how do I move my # to it and since I got the esim my old phone doesn't receive or work outgoing

iMessage not working

Imessage is still not working, I was told the port was successful. Turned my phone off, removed the old sim, restarted and still having the exact same issues. Can’t receive any text messages, can’t send any text messages. Have no idea how I’m suppose...

Pin# on purchased voucher not processing.

I've purchased two $40 vouchers from Shoppers drug mart, two different lications and neither are being processed or added to my account. I'm having an incredibly difficult time trying to submit a ticket as I'm a person with disabilities. I need someo...

Flash sale plans

Hi, I saw that there is a flash sale going on right now and I wanted to change my plan to a discounted one.When I tried to change, the website said that I already have an active subscription:I tried to find how to cancel my current subscription but I...

can't call or receive calls

Hi, My account balance is $0. I can't call or receive any calls. 

Can’t access account

I need to update my credit card infoi do not have access to what I believe the original email was that the account is set toi tried to reset password and or forgot email nothing works

Activation of my mobile number

Hi,I wish to activate my mobile number xxxxxxxxxxxxxx which was on public mobile however upon paying $40+ taxes on the plan, it says that it cant activate the number and mentions to contact customer support. Please help. Regards,Swetha