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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No network for phone calls

Hi there, I cannot make phone calls on my phone. It says no network I can still text. What should I do to fix this problem?Thank you

Port in progress URGENT

Need to speak to live agent regarding port in progress

Data in the UK

How do I get data while in the Uk

need to speak to live agent

Voicemail notifications

I'm new to Public Mobile and have noted that, unlike my previous provider, I don't receive a text notifying me that I have a voicemail. Is this possible with PM and, if so, how do I set it up. Thanks in advance.

Umidigi g100a

Hey everyone Wanted to post her to confirm before purchase. I'm thinking about buying a umidigi g100A as a bridge phone before I decide on something more pricey.Can anyone confirm if it's usable on Public Mobile network? I know the 5G seems to be not...

Insufficient funds text when I have paid

I've received an insufficient funds text but I paid via 611 (and have a receipt in my account). Was this sent in error?

Phone and account have been locked - High Important!!!!

Hello,I have received 3 messages from Eversafe last night, but those action were not done by myself. And this morning, I found out that my phone can't not be used, neither out nor in. The signal bar is empty. Also, I can't login my account by my emai...

Resolved! LOGIN PROBLEM

Hi when I am login it shows activate my sim card as i have already activated and I can't find my account details etc ???

Slow data stream ing Ottawa west

Anyone in the Ottawa west area been experiencing slower than normal data streaming? I have 40g 5G plan. And am well below my cap.

I need to port my phone number but i dont want to loose my account

Hello, I want to port my current phone number to an online service, but i dont want to loose my account and my loyalty with PM, how can i go about that? i need to get a new number after porting. Regards,

Do you need to bring your own phone to public?

New here. Do you need to bring your own phone to public? If yes, any suggestions on where best to bring a phone for low/no cost?

Cant log in

Hi. I’m frustrated. My cc that normally auto pays was compromised so I cancelled the card. My payment didn’t go thru with PM, now I have no service. trying to log in but I’m not getting email verification code & it says all my log in credentials 1) a...

Can not make calls

SpoilerWhy can’t I make or receive calls? Why is there no number you can call and talk to a human? Why can’t I make or receive calls? Why is there no number you can call and talk to a human?

Phone Number hacked

I need to contact an agent because my phone is hacked.

Need phyical sim card

How can I get a physical SIM card for 647xxxxxx. Activated with eSIM but it’s deleted Edit by Dunkman: removed personal information

ticket with a customer service agent

I have opened a ticket with a customer service agent 3 hours ago. Nothing happened till now. Where can I check status of the ticket?

Personal vs Public

Some of my contacts aren’t able to call me. Goes straight to dead zone. When I was going thru the process of switching to Public Mobile I mistakenly ticked the wrong boxes between Personal and Private (think the second choice was private). Anyway, I ...

Intermittent Outgoing Calls

Hello! My mom is a new Public Mobile user and has for the past few weeks been dealing with intermittent outgoing calls. For some reason, when calling other Public Mobile customers, her phone doesn't ring, even though their's does. So sometimes she ha...

RCS cannot download attachments or send/receive messages

I am on an old phone with Android 9, when I receive RCS attachments, either via wireless or through data, there is no way I can download an image. I click the download then it spins forever but nothing happens.I checked my profile in messages, and RC...

Transferring my number to public

What info do you need to complete the number transfer?

Resolved! adding a second phone

I am a PM subscriber and want to change my wife's phone from Rogers to PM. Do I need to set up a unique account for her or can I add a second phone and subscription to my account?Thanks

SIM card

Hello, My current plan is $15 per month for 250MB data at 3G speed. If I am going to upgrade to one of the 5G plans, can I still use the current SIM card? Thanks.

Invoice

Can 2 subscriptions be invoiced on one invoice?

Getting no reception over time

I noticed for the past few weeks at work I would not be able to make calls back home due to not having a signal, and that in the break room my connection would work but still be poor at times (last shift it did not work at all, except for a few insta...

Can't make calls after changing subscription plans

I recently changed my subscription plan from the 23 dollar Canada wide one to the 29 dollar CAN-US-MEX one. My subscription changed April 19 but I still can't make outgoing calls. I can still receive incoming calls, though. My data works. My text is ...

logging in to the app

When trying to set up a subscription and logging into the app, all we get is a blank white screen on the eversafe.id.telus.comWe have deleted the app and reinstalled it, all updates are done on the iphone. What is the solution? This has been asked ...

Re: Subscrition not activated

@CSA_PM wrote:Hi @ Hc8 Thank you for your patience. I will message you in private... Hello @CSA_PM I just wish to understand better to help educate myself and other members who volunteer their time helping others. If you message a customer in an ope...

Subscrition not activated

Subscription not activated. What happens to get it activated

Resolved! Which plans can I make calls to the US with?

Hi there,I recently moved to the ULCW Base Plan-3GB-4G. I can make unlimited calls within Canada and want to know if it would work to call the US from Canada or would I have to buy a US add on plan? Thank you

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