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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Loosing access to internet

HiLooks like I loose access to data / internet when my account is reestablished on the 9 / 10 of every month.I can still receive and send textI can make phone callsI cannot access the internet. I have 80 Gig and usually use about 2 per month. should...

wrong phone number at set up

When creating my account I by accident chose a new number on Public Mobile instead of the transfer of my old number. (I did things in the wrong order) How to I cancel this new number and get my old number? Do I have to get a new SIM?

Resolved! Sim card

How long does it take to receive a sim card. Signed up Jan 5/26.

Auto renew

My account auto renewed on january 8th. However, I did not expect this payment for the month as I had the auto renew feature turnrd off. Please refund my account for the month. Thank you.

Resolved! subscription

Why do I get texts trying to get me to change to TELUS? Do you not want my business or are you being bought out by TELUS or is TELUS your parent company? Please let me know. I don't like getting these offers!!!

Calls

Everytime I try and make a call it either says I need an active booster because this call is not part of my base plan, or it says can not complete call and to chevk number. Im pretty sure my plan is active since it just renewed kart week but I cant c...

Need Help, Error Code 3101

I started my new subscription with public mobile yesterday, and finished the transferring of my cell phone number this morning. I've been waiting for RCS messaging to be activated this morning but I keep getting this error 3101 code. I'm hoping a cus...

poor connection, dropping calls

My wife my father in law and I continue to experience intermittent dropped calls at home, my phone (IPhone 11 Pro) indicates 3g service. Is this all that is available in my area ? postal code K9V xxx

Unable to transfer eSIM to new iPhone 16 from iPhone 14

Hi community,I'm trying to transfer my Public Mobile eSIM from my old iPhone 14 to a new iPhone 16, but it's not working. Here's all the details here:- Old phone: iPhone 14 (eSIM active, everything works fine)- New phone: iPhone 16 (brand new, unlock...

trying to make a payment

i keep trying to up load new credit card, to keep me on line, but you keep bugging my bank for new information, maybe time to change to another provider

Google Meet front camera gets “automatically turned off” on Samsung Galaxy Tab S10 Lite

Hi everyone, I’m having an issue with my Samsung Galaxy Tab S10 Lite when using Google Meet. The rear camera works fine, but when I switch to the front camera, the screen goes black and Meet says the camera was automatically turned off. I checked the...

ESIM Issues

So after jumping through hoops like a trained seal (this is now the 4th time the system has billed me for the "free" ESIM swap for hardware upgrades; website claims its $0 but it NEVER is... even when new ESIMs were promo for $0 they still charge for...

International call issue

Can't make international calls despite having 500 minutes on my subscription

Making a payment

Hi there, I am trying to make a payment using a credit card ( set up in my account) but I am not able to proceed because I don’t remember my PIN. How do I proceed?

Data not working

I have a PM plan with data and I’m not near the limit, when I try to use the data on 2 bars of service it doesn’t work. Is 2 bars of service generally not enough for data to work properly? Is the an issue with PM specifically? Or is this an issue on ...

Cant get verification texts while in Europe

Is there any way I can access text messages to my phone while in Europe. My credit card website sends text to my phone for verification but I cant get those texts!!!

Resolved! No Cellar Sevice

I can send and receive text messages, but can not make or get phone calls. Phone status in top left corner on phone reads "No Service"

Cannot make calls

I am not able to make or receive phone calls. I can text. Need help to get my phone working

can not activat e-sim,my phon is full

I currently have two active eSIM phone numbers on my device, both used for my businesses.I recently purchased a third number for a new project, but I am unable to activate it. The problem is that I cannot access my account because the security verifi...

My internet isn’t working

No matter where I go I have zero service I’ve tried restarting my phone checking if my cellular is off and making sure it’s connected ! it is not working.

need a reset

My umidigi phone wont get data since I had to do a factory reset, this has happened before and it worked after it was reset on the public mobile side. same when i first bought it.

Resolved! Sim Lock

I want to lock my public mobile sim card so somebody who stole my phone cannot pull out the sim card and put it in another phone to use it and retrieve my data. What is the pin I need to use to do this.