Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I cannot log in because I can’t receive SMS verification codes.My phone service is not working, so I’m locked out of my account.I also contacted support but haven’t received a response for over 24 hours.Can a moderator please help me?
Hi. I just paid for the international add on, and have discovered it does not include US minutes. I haven’t used any of the minutes. Can I cancel the add on and get a refund?
Hi I just received my physical SIM card. After activation and selecting a number , the phone number is not working. It does not show phone number on the phone and it won’t be able to dial a number and receive a phone call. What can I do ? Please hel...
I recently transferred to public mobile from Fido. I'm using my original number, but doesn't seem to work. I can make phone calls out but cannot receive calls or send text. Data also works. How do I fix?
Hi, I added the sim card in my phone to activate my account. I follow the steps on my phone to activate my account & SIM, but at the last step I get a message saying "Subscription not activated." Something didn't go right while activating your subscr...
Good Afternoon,My friend, whom I referred a few years ago cannot access her account. Her email account was hacked and as a result, she can’t send or receive emails. She had to create a new email account with gmail, and we can’t get into her PM acco...
Hi,I'm having issues saving my address change in my profile. I would input my new address, select from the drop down menu, and hit 'save information' but the address won't register.Thanks,Jon
Hi, I bought a sim for my mom during her stay with me in Canada in summer and now she has left the country. Now I’m trying to cancel her plan but when I log into the account using email and password I get a message that says I need to enter a number ...
I am trying to activate my subscription but an error comes up on step 6 of 6 saying "subscription not activated" and to contact customer support. When I go through the chat bot, it suggests I submit a ticket. I filled out all fields in the ticket for...
Hello, I am a public mobile customer and I bought a new phone wich it works with ESIM only, how can I get an eSIM version of my current phone number . Do I have to pay in order to switch to eSIM with my current phone number. How can I get this eSIM?...
Hello, I am currently out of Canada. My number is out of service even I turn on roaming option. I am not sure what to do. And when I tried to login to my account, it asked for two steps verification, which means even I could verify with my email addr...
I'm having trouble logging into may account and I've sent multiple messages to the "CS_Agent" and haven't heard anything for over 30hours. I don't know what to do, I'm locked out of my account and there is no support seemingly available. Does anyone ...
Hi. I got the sms which asks me to send YES to accept the transfer procces. I replied immediately and still later after around 2 hours i got an sms from public that they didnt received the response and asking me to send 1 to reinitiate the transfer. ...
Hi everyone,I'm experiencing a frustrating issue with Telus EverSafe that I wanted to share, as it likely affects other users too. When trying to update my email address, the system's JavaScript validation is rejecting my perfectly valid email becaus...
I have a 24-month subscription that started two months ago, and I originally applied a 50% promotional discount. Recently, my credit card payment was declined due to a technical issue, and my subscription is now showing as paused in the app. The subs...
I purchased an eSIM and couldn’t get it to work on my iPhone. Then I purchased a physical sim and now I can’t get it to work because I can’t get the verification code @CS_Agent
I am NOT new in town. I have been a customer for years and I have NEVER had so much trouble getting help! Even trying to log in lately has been unbelievably difficult. What has happened to my account?? Why am I getting a diagnotic message that says m...
My son has lost his phone. I pay for the phone , the account is in my name, I have the email and password but I can’t log into the account without text code verification to the LOST phone. There is no other verification option provided. They did send...
