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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Referral $10

I just joined and don't see the system take of $10 after I entered the code from my cousin. how can I get it back?

Renewal

I was checking my payment history,and last payment was june16/25, isn’t it the subscription is 3 months, that means I’m not to renew till September, how come I was asked to renew this month.I never charged my plans.Can someone answer this for me

Plan and purchase esim

I want to choose a plan and purchase an esim for my daughter. My plan is 30cad/month with 20gb data. But now cant find the plan like mine.May you help me?thanksEdit by Dunkman: removed personal information

Can’t reset email

Hello, I recently lost access to the email I was using to my ORIGINAL account and my phone number is no longer valid with you guys apparently but I was able to make an account using the phone number that’s linked to that account what do I do

Intercom call being blocked

I moved to a condo building and have been given a buzzer code, but the intercom is not working. I was told it was due to my cell phone provider blocking the calls, when someone uses the intercom to call me to get inside the building. Any information ...

Trying to cancel my number Email doesn't match with the phone number.

Trying to cancel my number as I am leaving the country for 6 months. My phone number doesn't match the email address. I can't access my account.

activation issues with calling out

So I have activated my phone and under my sims it says I have two lines which I labelled Primary and Family. Everything seemed to work fine other then I can't send out calls from my recents or manually dialing out when the Primary line is used? Am i ...

Cancelling Physical SIM

How do I cancel my physical sim as I now have an eSIM and am apparently paying two loads of payments?. I lost my Physical SIM so I no longer have it on hand. edited by computergeek541: changed category labels as this discussion isn't related to Comm...

Resolved! Internet connection

Hi guys, I have an Iphone 14 plus, my package includes free Canada/US calls etc. I have just returned from the States and I could not connect to the internet, so I could not use my Apple Car Play in the US. As soon as I crossed the border back int...

No service

duplicate thread

My account no longer connected to my email

Hi, I have no idea how this could happen, but my phone number is no longer linked to my email, and I have no way to log in to my account. I had to use my husband's community account just to be able to log in here to ask for help.

Questions before joining

Hey guys,I am an exchange student from Holland, and therefore need a internet bundle. Before I buy one, I have a few questions:- Do I get a Canadian phone number when I buy an eSIM bundle (The Canada-US-Mexico 60GB plan for $40 a month)?- Secondly, c...

eSIM transfer problem

Hey, can someone help me? I just subscribed to a plan but I haven’t been able to transfer my actual phone number through the app. I tried several times but nothing works. I changed from Rogers to this company, the SIM card is still inside on my phone...

possible fraud

I need to speak to a person. My account was on autopay and last payment was July 27. I got a phone message that my account had been disconnented and I could resume by paying the next 3 month instalment. I'm currently in a position where I MUST have ...

SIM failed to provision

Port authorized SIM no good. Swapped SIMs with another PM phone & didn't work in that either.

Subscription

I did cancel my subscription correctly right? It should be done for August 27. I keep getting msgs saying I have insufficient funds and need to update banking information

Messages

Switched to PM on Friday with a new iPhone 15 and e sim and cannot receive or send messages. What could be wrong?

Not receiving OTP, can’t access account

Hello, I hoping someone can please help! I am new to Canada and set up a subscription with Public less than 2 months ago. I tried to access my account last week to change my bank details, but forgot my password. When I use the ‘forgot password’ func...

Resolved! Reactivating number

I tried activating my phone number after deactivating it for less than three months ago. However, I payed on the website and tried to type it at transfer number but it says invalid phone number. Keep in mind the phone number is still on my phone beca...

Upgraded phone, most texts sending but not being received.

I recently upgraded my OnePlus phone to a newer model. I inserted the SIM card booted it up. I appears that my messages are being sent, but received by few. Is there a setting I missed, or didn't change when setting up my new phone? I THINK the only...

Why is my SIM card invalid?

I returned to Canada after 3 months of inactive subscription to Public Mobile. I opened my app and I am no longer under the $15 plan. Instead, I have to shop for a new plan and I cannot use my old SIM card number. Is there anything I can do to get ...

Show my phone number

How to set my phone so it shows the phone number when I dial it out to another person

Firefox 140 not displaying account information

Has anyone else had an issue in which Firefox does not display account information on public mobile but works when enhanced tracking protection is disabled in the top left corner next to the URL.I am using linux and noticed this change in the operati...

duel sim cards

i put the second sim into the phone and it was not seen.. i went to the settings and looked thru sim options.. i am now puk locked and neither sims are visible on the phone. help

Activate eSIM and Manage Plans Without the App

Hi there,Since I'm not from Canada, and the Public Mobile app is not available.Before subscribing to a plan, I wanted to ask: Is it possible to activate an eSIM and manage subscriptions entirely through a browser, without needing the dedicated app?Th...

Saving voicemail

How can I save a voicemail or transfer it to my desktop?

incorrect ESN/MEID

Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly. Will they call or text me?

Lost phone

how can my husband report his phone lost when PM want 2nd verification by sending a code to his lost phone?

Resolved! change to a new plan

I've been with PM a long long time (probably more than 20 years) and with a plan $15 with illimited talk, no texto at the time. Today PM removed reward and I have to pay $24 (tax included). I felt betrayed and want to move to a new plan with texto + ...

Why is this so difficult to get up and running?

I am having the same issue as xxxxxxxxxxx - I receive the e-mail confirmation but never receive the text message confirmation. What do i do?

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