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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unlock a Public Mobile Phone from 2012

@CS_Agent kyocera Qualcomm 3G CDMAAndroid version4.0.4software version1.002pmhardware version 0102baseband version 1.002pmKernel version3.0.8-perfrelease@releas #1wed Oct. 3 12:34:06 JST 2012build numberIMM761

Esim vs physical sim

I'm about to make the switch from Rogers as they're getting rid of their prepaid services and Public is the best deal I can find that offers 5G. What are the pros and cons between the 2 different sim cards? I know if I get esim I can port my number A...

Missing Subscription Plan

I was able to sign up my kids for a 4 G, 1 GB plan for $19, and I'd like to get on the same plan, but I don't see it as an available plan in my account?! Why is that?

my account was due and i paid for the 5g 60 gig upgrade and it din't upgrade me

my account was due and i paid $37.74for the 5g 60 gig upgrade and it didn't upgrade me

Transfer number

I have Koodo prepaid number and I want to transfer my number to the public. Is there any one to help me?

New phone plans

I was sent a phone plan through Koodo but accidentally deleted the information. Can I get this Information again please

About the case for SIM card not valid

I have already set up an account, and when I type the 19-digits number on SIM card, it shows it is not valid. I want you to solve this technical problem. Thank you so much!

Enable international roaming on my account

Hi there,I am seeking guidance on the activation process for international roaming.Thank you

Payment/service issue

SpoilerMy bank account has been charged but my service hasn't renewed and it's asking me to resubscribe and pay my bill againMy bank account has been charged but my service hasn't renewed and it's asking me to resubscribe and pay my bill again

Data rollback

I am curious if any prepaid plans come with data rollback ?

Text app issue

Please. Messages won't send a screenshot nor voice recording. They appear in the window but when I tap on them I see a circular moving line 'sending...' And a Choice to 'stop sending and delete'. Given enough time of not being aware of the problem th...

Cancel upcoming change to subscription

How do I cancel my upcoming subscription change.Clicking on “Cancel subscription change” does not work. I want to keep my current subscription.

Adding a line

Can I add a second and third phone line to my account?

Resolved! Re: Roaming addon still needed on CAD USA MEX plan?

Recently when I entered the US with the CAN US MEX plan I was not able to connect to the network even with the Data Roaming option on on my phone. I have a Samsung S24 ultra. I had to purchase a 15 day US roaming addon to use my data. Please advice i...

My phone account

Hi I recently bought a PM sim card hoping to wean myself off of my wife's account. I changed the phone# as requested and I thought I was set with new # and my Email address. However when I turn the phone on it still shows up as my wife's phone on any...

Lost phone help!

My husband lost his phone and can’t log into his public mobile account because he can’t get the text and can’t access his email without the 2 step verification process either. Bought a new sim, want to activate it with same number to be able to acces...

Payment

Your website will not accept my new card number.

Robo callers

Is there a service that public mobile offers that screens robot callers

Moving to PM questions

I am looking at moving to PM from Koodo, which is another Telus sub company. the Koodo experience for Can/us/mex coverage has been great but they have no plan including Mex. my big concern is the lack of customer support. from what I see is that I ac...

profile info wrong

There is an alternate phone number listed for my account which no longer exists. I can't edit it as it wants a replacement number. I only have one phone number. What can I do to remove it?

my account home page doesn't load.

once logged in I get an option to resume activation or to go to log in page. My goal is to update lapsed payment

csa

trying to pay my bill and cant get into my accounts

Resolved! If you transfer away from Public and then back, do you lose your rewards?

I know there was an outage this am. Now data is finally "back" but nothing is loading?

Data not loading? Why?

Customer service

Whybdis i get billed twice? And why is it hard to get a cuatomer service??!??!!??!

Changed my Subscription and now I have no service

The title says it all. My billing cycle falls on the 20th. The subscription I changed to is an identical plan but instead of 60GB of Data youre provided with 75GB of Data. It's the 5G Canada-USA-Mexico + long distance to select countries plan which w...

phone plan in Ireland

We will be in Ireland for 10 days -- and need a phone plan for emergency use only. Any recommendations? I will bring my phone but I understand that I can't use the Public Mobile plan. Can I still keep my number?

Puk

I need a puk

Telus number won’t port over

My Telus number I have had forever won’t port over to PM…. It’s a BC, Canada number shouldn’t be an issue …. I’m not under a contract currently with Telus.

I Cannot Make Calls

As of today, all calls are non-functional.I have unlimited minutes, so it isnt an issue with that. My plan is active so it isnt a problem with that.Text messages are coming in and going out just fine, including picture messages so it isnt an issue wi...

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