Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, My reception is awful in my area, people can't hear me because it cuts out or distortion and I also get dropped calls!I know it's the towers that Public uses are the issue because the users with the competition have no issues at all! Is there ...
Hello,on logging into my Public Mobile account I noticed that my service plan was changed to the higher one. I did not request that change. Can you plain how it happed? Who can I contact to report and dispute it?Thank you in advance for any advice.
Hi there, I know this is a very late notice. I received the text regarding this promotion but I did not reply as I was very concerned about scams and there were a lot during that Christmas holiday. Now I regret for missing out this great offer. I wou...
My online account confirms an active account, but when I make a call I get the aforemementioned message.I just added 15-US roaming on the account and the account payment is up to date, any ideas??
My cell service stopped working today. When I logged in to PM I saw the following message...It wasn't me. Has anyone had a similar experience? I was able to resume the service and it asked my if I wanted to activate with a different SIM card. I said...
My husband's account - Henry was charged twice on Dec11/22 - 2 debits of $11.30. Please check.
Hello, when I had received the email saying "With our We Save, You Save Discount, you can get 15GB of 4G speed data for just $40/month when you upgrade your plan using My Account." I had upgraded and chosen for it to only apply at the end of my billi...
Hi, We are trying to port a number from Public to Shaw Mobile. We haven't been able to successfully do this, I suspect because our account is frozen due to our Mastercard expiring at the end of December.can we update our payment info/ account info to...
I have no idea if this is the problem, but it might be the email that the acccount was set up with is no longer in use. How can I get into the account?
Hello, I have being overcharged. My plan was $35 before tax, after taxe (qc) it should have been somewhere $40.24 but instead, I got charded as $54.04 (2023-01-09).Please made a refund. Regards,Mimi
will the us roaming add on work in the Caribbean?
when will the roaming start after my purchase?cant seem to pick the start date.
What does it mean when my plan says I have international texting? How does it work. I am going to the Dominican and want to know it my international texting will work
I can not get into my account to change the billing information
I bought a new iPhone and my SIM card doesn’t fit
I am speechless. Just went in to update my credit card details and then discovered that:1- Unlike promise made to me on Black Friday promotion, my plan was not changed and upgraded.2- Nothing works, I cannot log in anywhere, no customer service whats...
Hi, I want to order a SIM card online and I see the option to purchase Bonus SIM or triple Punch SIM card. I just want to order one, which option do I go with and the price $10 is for the SIM card only? Will I have the option to add data after I proc...
I was recently travelling and downloaded eSIMs whilst I was away. I am now back in Canada and using my Public Mobile SIM again but every few hours it disconnects and says "no SIM". To fix this I have to take the physical SIM card and put it back in. ...
If I am travelling outside of Canada and I don't buy PM's talk/text US roaming package - will I have any cellular service...will any calls come through even to voice message and will these voice messages be charged a roaming fee? Also if I am connec...
I have been charged twice this month, once for the existing plan terminating on Jan 10th and my new plan starting January 10th.how do I go about to obtain a refund?
My payment was made and confirmed by the back and the public account but its not renewing.Can someone please help?
I have helped my MIL when she was visiting us to get a public mobile connection. Now she is not in Canada anymore and she does not communicate with me. Since I have used my credit card in her account, it is still charging my credit card. Please help ...
I've read previous posts and followed the instructions viz changing from LTE to 3G. Like the person who had an identical issue, I'm also located in Halifax, Nova Scotia. But I still have the same issue i.e. phone will go immediately to voice mail. Ve...
I changed my plan yesterday and chose the option to change it on the renewal date.Today is the renewal date and my plan has not changed.What did I do wrong? Thanks
I damaged my phone and suspended my account until I could resolve that. I have a phone now, and have communicated with CS_Agents to resolve it. I had decided to purchase a new SIM card and wanted to replace it on my account. They asked me for the S...
I understand that my phone will not work overseas. If as someone suggested I leave my public mobile sim in an old working phone here plugged in on a charger will I be able to see text messages that come into in on my computor when I am overseas in a...
I convinced my sister to switch to Public Mobile and gave her a referral code, but neither of us can figure out where she's supposed to enter it. Does she have to fully activate a plan before she can enter the code and receive the rewards? I found a ...
I went to the Telus store and picked up a new SIM card. I came home and logged in to the site and attempted to activate my new sim card online. When I reached the stage of selecting a number I selected transfer an existing number. When I clicked to c...
