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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35 replies
  • 5 Bravos

Bad Reception

Hello, My reception is awful in my area, people can't hear me because it cuts out or distortion and I also get dropped calls!I know it's the towers that Public uses are the issue because the users with the competition have no issues at all! Is there ...

Karkoon by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! Service plan change without authorization

Hello,on logging into my Public Mobile account I noticed that my service plan was changed to the higher one. I did not request that change. Can you plain how it happed? Who can I contact to report and dispute it?Thank you in advance for any advice.

smartin by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Message say ('You do not have an Active Account')

My online account confirms an active account, but when I make a call I get the aforemementioned message.I just added 15-US roaming on the account and the account payment is up to date, any ideas??

Waxie72 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

SIM Hack -> You Suspended your service ???

My cell service stopped working today. When I logged in to PM I saw the following message...It wasn't me. Has anyone had a similar experience?  I was able to resume the service and it asked my if I wanted to activate with a different SIM card. I said...

Screenshot 2023-01-11 at 4.53.41 PM.png
mikek33nan by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Dec11 payment

My husband's account - Henry  was charged twice on Dec11/22 - 2 debits of $11.30. Please check.

delacrme by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Plan updated incorrectly

Hello, when I had received the email saying "With our We Save, You Save Discount, you can get 15GB of 4G speed data for just $40/month when you upgrade your plan using My Account." I had upgraded and chosen for it to only apply at the end of my billi...

kat_laurelin by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Need to access my Payment options

Hi, We are trying to port a number from Public to Shaw Mobile. We haven't been able to successfully do this, I suspect because our account is frozen due to our Mastercard expiring at the end of December.can we update our payment info/ account info to...

jeffro78 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! overcharged

Hello, I have being overcharged.  My plan was $35 before tax, after taxe (qc) it should have been somewhere $40.24 but instead, I got charded as $54.04 (2023-01-09).Please made a refund. Regards,Mimi

mimi2018 by Great Neighbour / Super Voisin
  • 10 replies
  • 2 Bravos

Resolved! roaming

will the us roaming add on work in the Caribbean?

Dave62 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! roaming

when will the roaming start after my purchase?cant seem to pick the start date.

Dave62 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! international texting

What does it mean when my plan says I have international texting? How does it work.  I am going to the Dominican and want to know it my international texting will work

bovaj2 by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! SIM card

I bought a new iPhone and my SIM card doesn’t fit

josephmihalj by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! How can I order a SIM card online

Hi, I want to order a SIM card online and I see the option to purchase Bonus SIM or triple Punch SIM card. I just want to order one, which option do I go with and the price $10 is for the SIM card only? Will I have the option to add data after I proc...

Hathanh2023 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resetting SIM after eSIM

I was recently travelling and downloaded eSIMs whilst I was away. I am now back in Canada and using my Public Mobile SIM again but every few hours it disconnects and says "no SIM". To fix this I have to take the physical SIM card and put it back in. ...

emmajbailey17 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! US roaming charges-US roaming package

If I am travelling outside of Canada and I don't buy PM's talk/text US roaming package - will I have any cellular service...will any calls come through even to voice message and will these voice messages be charged a roaming fee?  Also if I am connec...

wbg13 by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos


I have been charged twice this month, once for the existing plan terminating on Jan 10th and my new plan starting January do I go about to obtain a refund?

CMartins by Good Citizen / Bon Citoyen
  • 2 replies
  • 1 Bravos

Resolved! How to deactivate an account which is charging my Credit Card?

I have helped my MIL when she was visiting us to get a public mobile connection. Now she is not in Canada anymore and she does not communicate with me. Since I have used my credit card in her account, it is still charging my credit card. Please help ...

parpathirana by Great Neighbour / Super Voisin
  • 13 replies
  • 1 Bravos

Resolved! Phone will not ring. Goes straight to voice mail

I've read previous posts and followed the instructions viz changing from LTE to 3G. Like the person who had an identical issue, I'm also located in Halifax, Nova Scotia. But I still have the same issue i.e. phone will go immediately to voice mail. Ve...

OA by Good Citizen / Bon Citoyen
  • 22 replies
  • 1 Bravos

Resolved! How to really change a plan

I changed my plan yesterday and chose the option to change it on the renewal date.Today is the renewal date and my plan has not changed.What did I do wrong? Thanks

pmuser_8 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Security issue

I damaged my phone and suspended my account until I could resolve that. I have a phone now, and have communicated with CS_Agents to resolve it.  I had decided to purchase a new SIM card and wanted to replace it on my account.  They asked me for the S...

mvenantiusbus by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! International calling

I understand that my phone will not work overseas.  If as someone suggested I leave my public mobile sim in an old working phone here plugged in on a charger will I be able to see text messages that come into in on my computor when I am overseas in a...

Pamag by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! How do you Refer-A-Friend?

I convinced my sister to switch to Public Mobile and gave her a referral code, but neither of us can figure out where she's supposed to enter it. Does she have to fully activate a plan before she can enter the code and receive the rewards? I found a ...

Resolved! Porting Gone Wrong - Now What?

I went to the Telus store and picked up a new SIM card. I came home and logged in to the site and attempted to activate my new sim card online. When I reached the stage of selecting a number I selected transfer an existing number. When I clicked to c...

JaysonWonder by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos