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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Request for refund of duplicate charge

hi, I registered my number and attempted to pay using one email, but it didn’t work even though the payment went through. I had to pay again using a different email. I would like a refund for the first payment.

Resolved! Subscriber has died

How do I cancel subscription for someone who has died? I don’t have access to his account. Tried chat and it sent me here.

Refund not received

I have not activated my sim and they said they would refund my money after cancellation but instead got charged for the next month and no refunds yet

Account

My account has been suspeneded for no reason

The add ons that I purchased is applied to my wife's phone

Login issue

Hello,My Husband has permanently lost access to the email address he uses to log into Public Mobile. How can he reset the email associated with his account?Thanks

Trying to access account but can’t receive texts

I got a public account for my mom while she was visiting, now she’s back in the UK and when I try to access the account it sends a a code via text to her that she isn’t getting as she doesn’t have service in UK. Is there a way to get eversafe code se...

Credit card expired, service interrupted, how to pay with new credit card

my credit card was lost and canceled, and my payment was declined yesterday, phone service interrupted. My subscription is $20 per month. Because when I click pay now, the amount shown is $40 instead of the 50% promotional price of $20. I want to ...

Call forwarding

This does not work.i tried every iteration. No joy.

Why is public mobile charging me 13% for tax when I live in alberta? And how do I change it!!??

My account does not recognize my SIM and I do not have data any more even though I pay every month

As the caption says, my data stopped working about 2 weeks ago. It was working fine all along and my monthly fee has been charged every month on the credit card. I tried restarting the phone and putting the SIM card into different phones, still did...

transfer from Koodo is taking 6 hours so far

Help. I transferred 6 hours ago and still no phone service.

Ipad

Can i use my public mobile sim card on my ipad?

Account Management - unable to Login

Unable to Login as I forgot the email address.Phone number is xxxxxxxxxxxxxxxxxxxxxxxKindly help.

Resolved! Pay my Subscription

Hi, I recently updated my credit card information, and my payment was declined yesterday. My subscription is $20 per month. Because when I click pay now, the amount shown is $40 instead of the 50% promotional price of $20. Can I continue with the sam...

Resolved! Mexico plans

Does the US Roaming - Talk Text $15 add on include Mexico?Is there a plan that I can use in Mexico? Its only needed for 2 weeks

Just signed up and it’s not working right

I can receive calls but am having trouble making calls on my primary line and have tonuje my travel line. Text messages are not delivered and i receive them with a delay. I’m pretty sure my data isn’t working either.Assistance is appreciated. I didn’...

Will a 'US calling and data' reward work on a Panama cruise I'm taking?

I will only physically be in the US to embark and disembark the two week cruise. The rest of the time onboard will be in Mexico and Caribbean waters/pots of call.

Koodo prepaid

I need help transferring my koodo prepaid phone number

Resolved! 50% off for 24 month promo code with free sim?

Anyone have any luck with any promo codes. Trying to create a new activation with the promo 50% off for 24 months with free eSim. Wondered if there are any other codes out that are working. Thx edited by computergeek541: changed category (discussion ...

Lost sim card

I’ve been travelling, and I lost my public mobile SIM card. How can I get my phone reconnected to my public mobile account for my phone? Can public mobile issue me an eSIM from the same account? Thanks. Caleb

How to report a double/over charge

I’ve done the chat box and nothing seems to be resolving.

Service - File complaint

The service is dismal. How to file a complaint?label Service

Want to change number of rings before voicemail

I have an iPhone and it's only ringing about 3 times now before it goes to voicemail. Want to double that, so please advise, thanks.

Billing - 50% promo issue

Me too! Same problem!

Caller Id Display

Hi, I need to display my caller ID when i call someone, I want my call to show up under my business name, right now it just shows my number, name has already been changed in the public mobile app, any help will be greatly appreciated, Thank you!

Caller Display for my number is not correct.

When I call people the Caller Display shows a company name that correct instead of my name.THis has nothing to do with my phone. It only started after I switched to Public Mobile and I have the same phone.ThanksAaron

Credit Card

My credit card expires 02/26. How do I put my new card number in your system.

Re: Billing

On the app it says my billing is $24.12 as of Feb 24, 2026. But on the website it's showing I need to pay $47.12 for Feb 24, 2026. It's quite confusing. Do I have to pay the $47.12 for my promotion to be applied? Or what is it. It's very confusing. I...

Billing

I signed on for 50 percent off deal in January 2026 for 2 year plan,i'm being billed the full amount.

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