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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Flash Sale Query

If I start a new line on the new flash sale, will I need to stay on for the full 2 years or can I cancel anytime?

Question about plan pricing

I noticed that new customers are getting better plans and pricing, while existing customers are not offered the same deals. Why are loyal customers not eligible for these promotions? I am considering switching to another provider in Canada where I ca...

Activation failed

Attempted to transfer number and activate new Sim card. Got message invalid number enter canadian number. Area code is 613 (ontario). Can get help on app. Need help

Change to new plan using payment voucher

Hi, I want to change my plan on my account that is currently suspended using my payment voucher, as I dont have a credit card. If I add my payment voucher before the plan change, it will be used for the old plan I no longer want. So I am wondering ho...

Unable to switch numbers from old to new phone

Hi! I had switched to public 2-3 months back. But I changed my phone a few days back and can no longer access my eSIM from this new phone. I also don't have my old phone with me anymore. Kindly need your assistance in this matter.

Activation issues

I have submitted a ticket but have not had a response yet. My husband and I both subscribed on Friday night and our phones have not yet been activated. We are still using our previous provider. Because of those issues, we have unsubscribed. I did not...

Porting TO Fido problem

Tried to port my PM number TO Fido, and Fido said they don't have any agreement with PM so they couldn't port the number. This seems strange to me but maybe it is what it is, does anyone have any insight about this and how to solve it?

"flash sale" subscription change

Has anyone managed to change their current subscription to the $25/mo CAN/US/Mex 80 gb one before sale ends (today)?

Data add-on

When adding data, will it remain until used up, or will they expire after 30 days even if not used

When does the billing cycle start?

Hi there,I'm a new customer that just subscribed to the $25 plan on last Friday but haven't activated it yet. Does the billing cycle (1 month) start on the date I purchased the subscription or the date I activate the plan?Thanks!Martin

Customer Support

duplicate thread

Resolved! Port number from Fizz to Public Mobile

Hi Support team?I have transferred my number from Fizz to Public Mobile. I reached out to Fizz & they confirmed that the number has been port-out. Although I still cant receive calls on my number. Has the port-in from Public Mobile been completed? It...

Puk code

My new device says I need a puk code. Can anyone help pls?

service

HI, I got an info that my plan will increase starting APril 1? Can you please make sure if its right or just a scam text that I received?

iPhone 17e

New iPhone 17e, public mobile app not showing me eSIM compatibility

Resolved! Porting Issue from Fizz

Hello,Can someone please send me the porting teams phone number? Thank you.

overpayment

I paid twice of the monthly payment. now I need a refund. how to contact someone to help me with the refund?

Recently losing call, not able to complete calls or people cannot hear me on the other end

In the last few weeks I've been unable to complete a lot of calls, people have shown me they tried call (i never received it), and the few calls I get the other side can barely hear me.This is happening with 1-3 bars on my reception. However I so get...

SMS and Call No Issue but Data isnt working

Hi,I have sent a ticket since yesterday and spoke witn customer service.Yesterday, tried resetting network settings and providing me with information but wasnt solved.Today, I was reached out by another customer service.Tried the same thing and then ...

Trying to be new to Public mobile how can I port multiple numbers into one account?

As the title states, this is not super clear and I don't want 3 individual bills for porting myself/wife and daughter over. I'd just like to take advantage of this 25$ plan but doing the whole process 3 times seems super cumbersome.

Cannot Receive Calls

I switched to public and transferred my phone number from chatr mobile. However, I cannot receive calls. How can I resolve this?

Stop Service

duplicate thread

Terminate Service

I moved to a different province and registered with a new number I would like to terminate my service in the middle of the billing cycle.

Resolved! Plans

How do we get today's $25 Can-US-Mex offer even though not new activations

credit card

i need to change my credit card number, because i have another card

I want to transfer my Public Mobile Number to another carrier, but the transfer is blocked by PM

Fido is telling me that the transfer needs to be authorized by PM... Can you please help

eSIM and damaged phone

My husband’s phone is completely destroyed (water damage) and had an eSIM.He cannot receive the verification code to log into his account.Please help me bypass verification and transfer his number to a new eSIM on a new phone.

Sim Card not compatible

I have an iphone X, when I signed up I paid for an esim card, the esim card came back not compatible, I spoke to Public Mobile and they suggested I order one of their Sim Cards which I did. When I put the sim card in it comes up not compatible. Has...

Payment Voucher Failed to Load

I went to Shoppers Drug Mart and bought 4 $40.00 vouchers, 2 went into the wallet, and the other 2 could not be loaded. I bought them on Saturday in Whitby on 3100 Garden Street, Reference # 105379. The 2 vouchers that did not load 1) Blackhawk ID# ...

Resolved! Not esim compatible

I've just paid for the plan and esim, but when I tried to complete sign up I'm getting a notification that my device isn't esim compatible. It's saying I have the option to purchase a physical sim and get a refund for my esim but it just keeps taking...

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