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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to deactivate an account which is charging my Credit Card?

I have helped my MIL when she was visiting us to get a public mobile connection. Now she is not in Canada anymore and she does not communicate with me. Since I have used my credit card in her account, it is still charging my credit card. Please help ...

Resolved! Phone will not ring. Goes straight to voice mail

I've read previous posts and followed the instructions viz changing from LTE to 3G. Like the person who had an identical issue, I'm also located in Halifax, Nova Scotia. But I still have the same issue i.e. phone will go immediately to voice mail. Ve...

Resolved! How to really change a plan

I changed my plan yesterday and chose the option to change it on the renewal date.Today is the renewal date and my plan has not changed.What did I do wrong? Thanks

Resolved! Security issue

I damaged my phone and suspended my account until I could resolve that. I have a phone now, and have communicated with CS_Agents to resolve it. I had decided to purchase a new SIM card and wanted to replace it on my account. They asked me for the S...

Resolved! International calling

I understand that my phone will not work overseas. If as someone suggested I leave my public mobile sim in an old working phone here plugged in on a charger will I be able to see text messages that come into in on my computor when I am overseas in a...

Resolved! How do you Refer-A-Friend?

I convinced my sister to switch to Public Mobile and gave her a referral code, but neither of us can figure out where she's supposed to enter it. Does she have to fully activate a plan before she can enter the code and receive the rewards? I found a ...

Resolved! Porting Gone Wrong - Now What?

I went to the Telus store and picked up a new SIM card. I came home and logged in to the site and attempted to activate my new sim card online. When I reached the stage of selecting a number I selected transfer an existing number. When I clicked to c...

online payment 404 Error, https://selfserve.publicmobile.ca/en/account/account/my-payment, Help?

Resolved! Puerto Rico

Does the US addon work in Puerto Rico and US Virgin Islands going on a cruise

Resolved! How can I cancel automatic top up?

How do I get out of automatic top up please, PM keeps charging my plan $70 and $27 automatic top up, I don’t understand this arrangement.

Resolved! Certified Pre-Owned phone - $5 off bill for 6 months

Hi, I purchased a certified pre-owned phone on Nov 16, 2022(Order 315638) after receiving an email offer stating that "existing Public Mobile customers who purchase a Certified Pre-Owned phone could receive $5 monthly increments for 6 months. Monthl...

Data usage

Over the last week, I noticed that my data usage has been over 1GB per day. I have not used such amount of data as I have been at home most of the time. Can this be looked into?

Resolved! Data Issues on IPhone 14 Pro Max

Data works on Imessenger but not on other apps… how come? This is a recent issue last two days. Checked everything and followed online Public Mobile help. No idea the issue when it was working fine before. Plan is active with plenty of data left.

What has happened to the quality of PM customer support?

@J_PM What in the heck has happened to the quality of Public Mobile's customer support? This is not to say public mobile does not still have good customer support agents but in the past 11 days of dealing with various agents on a variety of issues fo...

Resolved! how do you gain access to account

After logging in and entering access code page refreshes back to log in . I's a painful ongoing cycle of never allowing me to log in . this company has no problem taking my money every month but logging in is such a problem why is this?

Resolved! My plan changed back

I recently changed my plan from $40 for 5gb at 3g speed to a plan for $45 with 20gb at 4g speeds but when my next billing cycle happened it changed back?

Resolved! Security breach

How do I let Public Mobile know of a security breach? Thanks,MaryanneV

US Add-On Update

Hey community, I was browsing the latest plan changes and noticed that the US roaming add-ons were just increased in service, time, and price, with talk-only and 500MB being delisted. Hopefully it's good news for most customers. Was10 daysU.S. Talk, ...

Certified Pre-Owned phone, we’ll take $5 off your bill for 6 months

Hi, I purchased a Certified used phone on Oct. 24, 2022(Order 312298) after receiving an email from PM stating that: When you upgrade to a Certified used phone by October 26th 2022, we’ll take $5 off your bill for 6 months (Get $5 off your bill for t...

Calls going directly to voicemail?

I am not sure what the problem is but I am not able to receive calls. They are just going automatically to my voicemail. Could you please help

Resolved! When changing my phone number, can I get a specific area code?

Hi, I moved to Ottawa a while ago, and last summer I changed my phone number. It turns out the apartment building I moved into has a very old buzz code system and expects a (613) number. Unfortunately whenever I use my Public Mobile account to check ...

Access to account

I am unable to access any of my accounts - how do I get my account number or access to the account ?i tried to reset with the code but it only allows you to enter code within 60 seconds and i am not receiving the email

Resolved! Switching plans

I am in the States for the winter and presently I have a plan using 3G. The the States they are facing out the 3G plans/ towers. I want to know if I can switch to a 4G plan while I am here and then switch back to my 3G plan when I return to Canada un...

Resolved! new activation

I was not able to answer the text and I called bell and they said to have PM cancel and send a new port request with correct name and address to transfer my phone number.

Resolved! Add A Second Number To Existing Account

I current ly have an acccount and want to add a second line / sim card / number to this existing account. Is it possible? I do not see anywhere in my online account which offers this action? How do I do this?

Resolved! Home Phone (landline) port to Public Mobile

I ported my home phone number from Bell over to Public Mobile on the evening of January 8th. Public mobile shows a successful port at time of sim activation. I am able to make out going calls with the phone number but cannot receive incoming calls. ...

Resolved! Data Usage

I checked my data usage on my account and it shows usage almost every day after midnight! I don't use my phone after midnight, any idea of what's happening? Thanks

Resolved! Data Usage

I have a 15 gigabyte data plan that renews every 30 days automatically. I just had my renewal on Sunday January 8, 2023. As of today Tuesday January 10, 2023 I have gone through 11 gigabytes or 75%. When I look at all sources of data usage in the las...

Resolved! Wrong points back

Hello community, Just started my plan with Public last month. And the points back for the 2nd month are 50% of those in the 1st month. On the activity page, they both are "10% points back", and I have not changed my plan. How can I get this correcte...

Resolved! Please cancel the company I used before.

I transferred my cell phone number to a public cell phone yesterday.But I didn't reply to the text. So the mobile company I used before is still open.Please cancel the company I used.

Community

Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! How to deactivate an account which is charging my Credit Card?

Resolved! Phone will not ring. Goes straight to voice mail

Resolved! How to really change a plan

Resolved! Security issue

Resolved! International calling

Resolved! How do you Refer-A-Friend?

Resolved! Porting Gone Wrong - Now What?

online payment 404 Error, https://selfserve.publicmobile.ca/en/account/account/my-payment, Help?

Resolved! Puerto Rico

Resolved! How can I cancel automatic top up?

Resolved! Certified Pre-Owned phone - $5 off bill for 6 months

Data usage

Resolved! Data Issues on IPhone 14 Pro Max

What has happened to the quality of PM customer support?

Resolved! how do you gain access to account

Resolved! My plan changed back

Resolved! Security breach

US Add-On Update

Certified Pre-Owned phone, we’ll take $5 off your bill for 6 months

Calls going directly to voicemail?

Resolved! When changing my phone number, can I get a specific area code?

Access to account

Resolved! Switching plans

Resolved! new activation

Resolved! Add A Second Number To Existing Account

Resolved! Home Phone (landline) port to Public Mobile

Resolved! Data Usage

Resolved! Data Usage

Resolved! Wrong points back

Resolved! Please cancel the company I used before.

Remove autopay

Rewards change with new plan?

Sim card did never arrived

Transferring number didn’t work!

Topping up phone with no access to account / SMS