Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've submitted a ticket, I'm trying to port in my number from another provider and activate esim but it failed.
Hi I received a message from public mobile that said public mobile turned off my LTE. Is my LTE going to be turned off?
Hi, if I want port my number from Rogers, what kind of information do you need?And also if I travel to US, still I can use my 50GB of data?
My phone died and i charged it. When it restarted I got a pop up message saying, “Public Mobile has turned off LTE calls on your account.” What does this mean and how can I fix it?
I went through the Activation portion of the app including a number transfer and got an unable to activate error. I am able to login to the community but cannot login to my account or the app to try again. My SIM has signal but does not appear to hav...
Hi,i just got a pop-up on my iPhone that said "Public Mobile has turned off LTE CALLING"i wish i had screenshotted it.i immediately logged in to my Public Mobile account to see if my account was suspended and found out that my account is in good stan...
Unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging.What is the difference between messaging with text and picture messaging?
My wife and myself only use one email address, so after I subscribed for my phone, it does not allow me to subscribe her phone bc we use the same email address. How do I go about getting her a subscription to PM?
I received a notification from Public Mobile that 76% of my data allowance was used. On checking my usage history I find that only 20% is used.
trying to renew subscription with new C.Card and won;t allow it to process
Hi. I'm thinking of switching from Koodo to a PublicMobile Canada/US Plan ($39 for 60GB, unlimited everything else, etc.). Can I get confirmation that the price remains fixed for as long as I pay my monthly bill (i.e., no disappearing credits, no u...
I am new to Public and nothing is working! I can’t get into my account on the app because it keeps sending codes to my phone and they don’t come through! NOT impressed. HELP!
I have a account for a while now.. I log into my account and asked to resume activation.. When i try to do that . It asked the sim card. I give the one in the phone that was registered.. and says error. I go to my account and keeps bring me back to ...
I recently got a new public mobile SIM card and brand new phone number. it’s been about a month since activation and I realized I am not getting text messages from some of my friends.I am a tech savvy person. I turned on/off the phone, on/off airplan...
I am a new customer. I have received my SIM and am trying to finalize the set up. MY SIM is not fully registered so when you send the 6 digit verification code to my phone number, I do not receive it and cannot register. What van I do?
What does it mean LTE turned off on my account?
Really hoping they will start selling phones again . Any news of the Potential ?
It's a shame because it was actually a great concept they had, the reward system got us excited about a few dollars and it worked!! Now what is there to talk about? Points? Ok if the points included loyalty and auto pay I get it but our bills are goi...
My brother says he has a referral code for me to use, but when and if I get it, where do I enter it?
Hello all,I am looking to get details about subscription $24 or $29 plans. I don't see, maybe I am missing it, for how long the subscription?1 year? 2 year? How it worksThanks
Hi Customer service support. I am unable to reach out to anyone for help. I want to cancel my subscription that i just signed up for. Please help me cancel my subscription and issue a refund as there is no proper customer service
Anyone have a phone number that can be used to talk to a live person at PM?
Really was excited about possibly signing up for the Canada/USA promo plan, 60GB, as that would be enough for what I use per month. Reading the fine print, I see that is not the case. The 60GB renews every 90 days, not 30 days like other carriers. ...
Hi.I have a friend who recently ported their parents phone from Fido. While she was going through the port process, an SMS from Fido was sent to the dad's phone asking whether they authorize the port out. Unfortunately, he did not notice the sms with...
1gb of data wasn't doing it for me, so I upgraded to the 50gb plan. I understand that iphone 11 doesn't support 5g, and I'm fine with that. Ever since I upgraded by data, though, my access to the internet has been incredibly slow and sporadic. (I'm c...
I would not consider Koodo to Telus for obvious reasons. What other plans have people found that offer similar deals? I was considering moving to the Canada/US 34 plan but looking for other options now.
I would like to purchase the Canada/USA plan now and install after I get back from my trip outside of Canada so I don't loose out on the promotion....does that work? Can I order now and install at any time? Or you think promotion will still be avail...
Now that we are about to get screwed by Public Mobile I am thinking about reducing my base plan costs. I’ll never use 50GB a month (presently at 750kb two weeks into my term) so 5 or 10 GB should be fine.I can create a new $24 account but can I port...
I get this message:Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.So I put in my new debit/credit car...
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