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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! eSIM

When you get to Mexico do you need to change anything in settings? Or do you use your primary phone in Mexico

Resolved! ChatGPT Advanced Voice Mode Issue

Hi there,Is anyone else having issues using ChatGPT's advanced voice mode while on cellular network? I get the error that it can't connect every time. Works fine when I'm on wifi or if I install a VPN to use while on cellular. This service worked fin...

Porting out time frame issue!!

We started a porting out process 2 weeks ago and tomorrow the culrrent subscription expires!! Yesterday, we answered the message from PM where we answered YES we agree to porting the number to another provider. Then we got a message from the new prov...

canada usa mexico plan

signed up for canada usa mexico plan showing att i can receive calls fine, but cannot make a call to canada or mexico using any of011 52…001 250…1 250… help.?

Plans

Does public mobile have phone purchase plans on time

SMS messages to Android phones

Cannot send SMS messages to Android phones. Have reset my network settings. Toggled airplane Mode and powered phone on off on, but still cannot send SMS

Resolved! How do I update my credit card information?

I just received my credit card with a new expiry date and CVV code. Same card number. How do I update it so I can make payments? Rick

Unable to enter my account

Hi, I can't enter into my public mobile account recently. I do pay 3/5 months together as I m outside of Canada right now. What is the easy procedure to enter into my account.

Connection problem

I have the Canada US Mexico plan. I am in USA, but cannot access public mobile when off Wi-Fi . this keeps coming up when I do;APP MAINTENANCEHang tight! Our app is just catching its breath. We'll be up and running again shortly.I have been through t...

Trying to activate subscription

Followed the process of transferring number from Koodo. Said "yes" to their text to confirm transfer. Then app said something went wrong with activating the subscription, but I got an email saying it was activated but no info on the temporary number....

Change my plan

Hi can you help me change my plan to a lower one? I don’t use the internet that much I need to go with the lowest plan possible.

iPhone can't text android

Set up a new phone, with a phone # transfer. Can't text Android with iPhone, but can text other iPhones. Try a sim from another iphone and it worked. Is an issue with PM or do I wait until the number transfer

Inquiry Regarding Missed Call Due to Possible Network Issue

Dear Public Mobile Customer Service,I hope this message finds you well.I am writing to inquire about a call I received from [Caller Name] on [Date and Time]. I am an iPhone user and I did not receive any notification on my phone—no ringing, vibration...

1 GB Data Add ON

Good Evening,I just was reviewing my credit card statement for my daughters phone and noticed that I have been charged for the last year for 1 gb data addons. How is this possible if Public Mobile is prepaid and I did not choose a data plan? Is the...

update payment info

please let me know if you have received the information to update payments

Zero phone service for weeks neither inbound nor outbound! This is unacceptable!

I have been trying to get through to someone and open a ticket for over three weeks as my daughter‘s phone has had no inbound or outbound phone service. I’m tired of paying this bill for a phone that never tracks and can’t make inbound or receive inb...

Payment

Just changed credit cards and updated my account. However my second line (wife) was notified that her account has been suspended. This line is paid with same credit card and I assumed that hers would be automatically as well. WRONG. Now I am trying t...

No minutes?

Please advise why we do not have minutes on our account.

Resolved! need help getting. a code to the online portal

Hey,I need your help, my sister is a client and she has no access to the email of the online portal. Her phone got broken and she has esim, how can she get a call to trust the computer so she can get a new esim? Thank you

Can't connect to Data

Hi Team, I just moved over to Public Mobile and I'm having some difficulties with finishing my phone setup. As of right now I am unable to conenct to the Public mobile data network, and I am seeing two bars on my phone screen;1) says SOS only when of...

SOMETHING WENT WRONG

Honestly.. I've had it. I have 4 WORKING Public Mobile accounts.. this now being the 5th.the phone I have has had a public mobile sim twice before! as early as 2 months ago.BUT since now you are FORCED to use the app.. and it gives you "something ...

Can't make calls or send texts

Recently signed up, but my number is still not assigned to my eSIM. I confirmed the authorization SMS from my previous provider within 2 minutes of receiving it. This was 18 hours ago and I have data, but can't make calls or send texts. Emergency cal...

Resolved! Re: Sim Card when transferring Phone Number

Hi, I’m running into this issue. It’s been almost 5 hours and I still haven’t received the sms text for my phone number transfer. I see that under cellular my phone has turned off my old sim and turned on my new one. Should I switch back to my old si...

subscription

hi recently paid the Unlimited Provincial Talk, 90-day plan on credit card, after a little searching found the $19 ULCW Base Plan-1GB-4G shortlty after so switched to it. Question is will the first charge on credit card of 65.99 be refunded as the p...

Phone number

Hi is there any way I can be reassigned my old public mobile number back

Network

My Iphone is not connecting to the network, i have try resetting my network on my phone and I was hoping that Public mobile could restart my card sims? Im not sure what is yhe problem. My phone is not block by any other company, and in my setting the...

HELP

I lost access to my email and now I can’t sign into my public mobile account to add my new sim to my account. The chat help doesn’t work they keep saying they will walk me through it but don’t because what they ask my to do ends my chat and I lose co...

Data not working???

My data will not turn on? All apps say no Internet. This is an android operating system. I'm showing a connection at the top of my screen it says I'm connected but I'm not getting any access to the internet. The Wi-Fi works perfectly.

switching to a new phone and a new sim card

Hi, my phone broke and the repair store lost my sim card. I now have a new phone and new sim card and need to transfer my phone number. However I cannot access this option in the public mobile app because it requires two factor authentication with my...

Subscription renewal not working

My account is on hold because I couldn't afford it this month ,I received some money and have been trying to renew it ,for some odd reason it's not allowing me to

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