Community

Resolved! Sim card, and esim refund. Sim card did not arrive. Its been a month

My phone got wet and is now fried. I have a new phone but it is not compatable for esim. Somehow i got charged for an esim, and for a sim card that never arrived. You cant use the existing sim card with a new phone. Is that correct? So where is my si...

Resolved! how to save $10 for the sim card

how to save $10 for the sim card?Thanks!

Resolved! add one more number at my package

can i add another line on my package that we could share the data and save some costs.

Resolved! Phone Recommendations For Seniors

My folks are in their 90’s, still in good health, able to drive and care for themselves. Although they have had cell phones in the past they currently do not have a phone but now are asking me to set them up with one. Problem is they have already che...

Resolved! Phone number error.

My brother while activating his new account realized that he had entered an incorrect phone number. Now he can’t receive a text message to go back into his account to try to correct his error. 

Resolved! How often do I need to buy a sim card, or sign up for new service?

Resolved! Urgent help from mods - Stolen Phone!!!!

im locked out of my account and my phone was stolen... i need to reset my password and get my login code so i can get into my account!!!I already PMd the team this is urgent, I have access to the email and this is a business line

Resolved! Esim

When I went to purchase a subscription I selected an eSIM it said my phone was compatible (iPhone 12) after my payment went through, I was prompted to download the app. After doing so it then told me my phone wasn’t compatible with eSIM. Now I am stu...

Resolved! Need help deleting an account I made

I made 2 different accounts because the first account I made wasn’t working. I made the second account to hopefully use that instead. Eventually we got the first account to work. But I am getting charged for the second account as it has my payment in...

Resolved! ESIM woes

Hello, I am having difficulties transferring from Rogers. I was able to create an account but the eSIM was set up on the wrong phone 

Resolved! New subscription missing parts of plan I signed up for!

Plan show updates data amount of 75gb CAN, USA, MEX but doesn't show the 1000 mins talk for China Hong Kong India, Phillipines, and UK. Is it on my account still or is that deleted. This was a boxing day promo for $35/ month

Resolved! lost email

we lost my wives email we used to register her phone and we need it to port her number who can we call or what can we do to get this off her account

Resolved! MMS

Hello I used to be able to send and receive MMS with Telus, since I switched to Public mobile unable to send/receive MMS. Could you help me please?Thank you

Resolved! Need Urgent help pls!

I had requested just a package change however it seems like it cancelled my current subscription and I no longer have any cell service! I need my cell service urgently. I can not see my old plan under my account and if I try buying a new one it gives...

Resolved! Can't Access all Subscriptions

Hi, I want to change my subscription on the next renewal date, but my account is not offering me all the possible subscriptions. I was originally on a 23 per month plan, I changed to a 35 per month plan for a trip to the US, and I want to change back...

Resolved! Problem activating account

Hi - I just tried to activate a new eSIM this morning.  Everything was going great until I my phone couldn’t connect to the network.  I went into the settings on my phone and under turn on line it says activating, which has been going on for hours.  ...