Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am unable to login to either the app or through the browser.I get the Forbidden A1 every time.My email address is xxxxxxxxxxxxxxxxxx.Please help.
Having had issues with using voice & data with the U.S. roaming add-on in the past (I have an iPhone 6s & the old PM 3G plan), I just read the fine print:"1. Subscription plans with 3G .....Speed and signal strength may vary with your device, configu...
I can't for the life of me find my statement or any bills on this. Help!Thank you
Just purchased a sim and installed it. Downloaded the app on android and tried to login after creating the account. The app loops me back to the login page continuously. Tried to clear the browser data but no luck.I am able to login to the account on...
Hi- I purchased the US roaming 15 day add on but I have used up the data on that and have a few days left of my trip. I think it has switched to my regular data from Canada but will that cost me big time?? Or am I allowed to used that data because I ...
I have an IPhone 12 phone which is 5G capable. I am in a 5G cell zone in downtown Winnipeg, but only have LTE showing. I signed up for 5G, but only get LTE. I have checked settings menu but cannot get it to show up. Any thoughts on how to fix?
New Umidigi phone. Used Public mobile instructions to setup APN. Phone connects to the internet showing LTE connectivity but no internet. Any ideas? Slane
I was literally just about to switch over last night to the $50 100gb data plan, waited until this afternoon, and now it is gone, replaced by some hugely lesser $44 plan with only 80gb.I have been a public mobile subscriber now for many years. I do n...
I previously had a plan with lots of data every month and hardly used it. I decided to switch my plan to one without data hoping to use up the data from the previous plan. But everything went away! Absolutely awful!!
Hi there , I have total 18.75 points , why i did not get my $15 off in July payment ? please help , thank you.
Does the amount show under payments as a reduction right away? Just want to make sure it goes through as points were already taken.
Looking at this chart from the CRTC is Telus going against CRTC rules by not providing low cost plans?
Hi there, I got a text today that my plan did not renew so I logged on and my home page says "You services are on hold. Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your acc...
I just switched from one Public Mobile plan to the a new one with Canada/US talk-text-data. Is there anything I need to do to use this in the US or is it just automatic. I ask because it also stated the plsn came with a free esim which made me thin...
Hello,I have the plan that has a limit of 50 outgoing texts per cycle. However, I finished all of them. Yesterday, I received a text that I need to reply to by saying "Yes" as proof of confirmation for something that I'm trying to do. However, it won...
I see this description used in some of the plans in My Account but don't see it defined.
I created a plan for my child and added the SIM card to my phone by accident. I cancelled the sim on my phone and am trying to add a new sim to my kids phone. I am not able to get into the account as I keep getting the email passcode for evertrust, ...
HI All,ok, for those who worry PM cannot let you downgrade plan, it is not true. I have plans that have lower value than my current onehere are some new plans I got today$20 voice only plan (unlimited calls)$30 15GB 4G speed$34 15GB Canada-US (it ha...
I think this is the one that shocks me the most.https://subscribe.publicmobile.ca/en/on/activation/plans/15GB-5Gspeed1I'm a novice. What is UL Speed? Do you need to do anything special to achieve this speed, or is it automatic?
I've activated my number but I don't have any signal and cannot receive the code to my number for the final step of activation.I've tried restarting, airplane mode, changing settings etc. My partner has activated a number at the same time on their ph...
Good Morning. I am signed out of my public mobile account and my payment Information is correct and it showing from td bank 0.00 trying to be taken not the amount which is also in there. Need my phone
The US can plan is ending soon.Will I continue to get the same plan after the end date if I don't change my plan?
I tried to use my personal hotspot, but it does not function. Is there some setting I need to change to make it function? I also tried connecting to my desktop when the internet went down yesterday, but it says it can not connect after initiating the...
Hi,Why has my bill increased by $8.40 since May 2024? It was $33.60 before May and has increased to $42 since.I didn't change the subscription to cause the increase. I have changed it today, July 26 2024, to make it more affordable as previously.I ...
Why is it so hard to get online to make a payment. I struggle everytime. Like today it says this sight not available.
I accidentally paid for two public mobiles and wondering if I can cancel the wrong one and get a refund?
I have just arrived from Denmark, and am trying to set up a new account with public mobile, but I am unable to download the app as it says it’s not available in my region (although I have just changed my region from Denmark to Canada). Can I activate...
I really need help,Very frustrated with not getting or sending messages
My daughter lost her phone, which I pay for, and I can't get passed the 2 step verification ( her phone number) to setup the new phone and Sim. What's my solution?
Hi there, I’m currently in US and have the US Canada plan. I can’t seem to make calls out to Canada or US. Data plan works. is there any settings that I have to change? thanks.
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