E sim problems PLZ HELP

[Mingbop]

Hi, I am having an issue with my eSIM it installs correctly and shows Public Mobile under cellular, but my phone is stuck on SOS and won’t connect  to the network. I’ve already tried resetting network settings, manually selecting Public Mobile  network turning the line off and on and restarting the phone. My number field was blank until I put it in myself. I think the eSIM is not fully activated on Public Mobile end. What can I do it’s been over two weeks without a working phone. 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Mingbop]

I manually entered my number, but I understand that doesn’t actually activate the eSIM. I’m still stuck on SOS and cannot connect to the network.

Can a CS agent please activate or re-provision my eSIM on your end? It appears my line is not properly assigned.

[hTideGnow]

HI @Mingbop 

generally buying a new eSIM will resolve the issue.

but cannot login PM app on your phone to buy new eSIM?

after you buy new eSIM, make sure the old one is disabled (Turn on is line is toggle OFF).  The new eSIM should be enabled (Turn on this line is ON) and set as Primary.   Reboot phone and Reset network settings to get it working 

[Mingbop]

Like if I were to may for a new E sim will that work!?!? Will I be able to use my phone then

[Mingbop]

I can log into my account yes. I have sent numerous messages & tickets. Its absolutely ridiculous. And I’ve been paying for nearly a month FOR NOTHING 

[Sansan]

Two weeks since this has not been working? Wow. Are you able to sign into your Account? Have use created a ticket and asked for help before now?

Message a Customer Service Agent below for assistance.  They might suggest that you purchase a physical SIM card, but see what they say.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If rhe above does not work, the  user the next link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437