Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I didn't receive sim over 10 days, how come?
I'm coming over from Rogers and when I initially started setting up my Public account, the set up was going well until I got stuck at the SIM/eSim part. I'm sure I chose eSim, but Public Mobile was not showing up under my "Network Selections". So I j...
I've recently transferred my number into public network. But I did not get any confirmation message from public mobile. What sbould I do?
Hi there,I can't login: multiple password resets ("you have successfully changed your password!") and super-careful password entry don't help. Same for website and the app (which we uninstalled and reinstalled without effect). I read there might have...
Want to activate my sim but I only have a voucher, not a credit card.What can I do?
How to I restart the activation process starting from step 1
When someone calling me I can't to hear
app won't recognize my email or phone number
After speaking with an agent regarding a port issue, i found out that something went wrong with my activation and it was never completed. However, my bank statement shows that the transaction was approved, so i am unsure as to what could have happene...
I saw the posts for not being able to call Panago. The same problem happens when calling Pizza Hut. Can this not be fixed?
Hi there, I used to be able to forward my gmail emails received as sms to my cell number. But since upgrading my plan at PM it stopped working. What's the correct forwarding number to use because the old xxxxxxxx@msg.telus.com doesnt appear to be wor...
As title. Since I don't have a Canadian credit card, is it possible to resume my activation using a prepaid credit card?It's really difficult to get support, I appreciate your help!
Hi, I am considering to join public mobile but I want to keep my old number. I also want to know how long it takes to start using pub mobile after the shift. Is the shift automatic or I will spend sometime deactivated as I wait for the new service?I...
While doing my activation, something went wrong when porting my old number from bell to my new public account. I am unable to access help over the phone, but was told by a representative from telus that somebody on this forum could help. This is the ...
I'm trying to port over from fizz, getting an 'incorrect esn/meid' message
I anyone having trouble with unlimited Canada wide minutes. I turned off my phone and was able to make a call and then went to make another call and got the same message
Hello I recently ordered a new SIM card for me and when I completed all the steps in end it came something went wrong and now I don't know how to fix this problem because there is no other option to go back and see what went wrong.please help me in t...
Hi, I've had the issue of the eSIM not downloading to my Google Pixel 8 Pro through the Public Mobile app. I've seen online that they suggest scanning a QR code in the confirmation email, but I never got that. Public now tells me I need a physical SI...
My bank has been charged but I got an error message and do not know how to proceed now.
Hi there,I just accepted an offer sent to me via text for 20 GB of 4G data for $27. Could you please confirm if this is just an add-on to my existing plan, or if the $27 is a new plan that includes calls/texts?Thank you
I have suddenly been receiving repeated spam calls every half hour for 3 days. I block all numbers but they continue from new numbers. My phone has been taken over it seems.Does anyone know how to shut this down?
Please help me. I’m a foreigner and I arrived here in Canada yesterday.I don’t have phone number, bank account, and Canadian credit card. (But only visa/mastercard from my own country)If i want to make a phone number with PM, it requires Canadian cre...
Hi there, I am not receiving my anniversary points since switching to the new rewards plan.Can you also tell me when my anniversary as well? Thank you!Alessandro
hi, i recently wanna switch to another carrier and the agent at other carrier told me i had to reply yes to sms sent from public mobile. However, i am not in the country, so how can i do that? I assume the text is already sent, but i cant receive it ...
Last two months I can't send or receive and MMS items. A mobile shop checked the Public MObile website and changed some settings but still nothing.Beginning yesterday, I have no data working on a 50 GB plan. Today still the same. What is happening? V...
Hi,I'm traveling to Egypt for a month and I would like to use my phone there to receive important calls and potentially call back if needed. Is there a plan or a way I can still receive calls and SMS, and also my voicemail? How do I get it and what'...
Just trying to reset my password to update my subscription to one with more data because I'm leaving on a trip today and my account has been locked for what feels like forever. I've even successfully managed to reset my password like 3 times, but it ...
What are the details of this offer. 20GB FOR $27.
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