Community

Transfer problem

Hi,therei can call but I can’t receive a call after I ported from Fido to public mobile, any body can help me? Thanks 

Failed eSIM activation

Hi everyone,I bought a PM eSIM plan today and I'm still stuck on Step 6 in the app where it tries to activate the eSIM. Every time I try, the screen after 30 seconds shows me that the subscription could not be activated.There is no eSIM installed on ...

Unable to text or received texts since I've ported from Fido

Hi guys,I posted yesterday from Fido, I used an esim to activate my account, everything went well until I notice I wasnt able to text. I'm on Galaxy S25 Ultra and use Google message, RCS isn't working and even if I turn it off. It's not working. I've...

Referral code

One more thing, during the activation, I missed the field to enter my wife’s referral code due to a page loading error. Could you please manually add the referral code xxxxxxxxxx to my count? Thank you very much.

Payment method for bill

hello, can we pay the bill by entering our credit card info every month by ourself, or we have to have the pre-authorized credit card info with them? Thank you! 

Jan 25 Activation - No Outbound Calls/Texts

Hello Community,Ported in a number today and having some issues. Cannot make outbound calls or texts, but I can receive calls, texts, and data is working.Does anyone know of a resolution?Thank you! 

Porting number issue

Bell confirmed they approved a port with the wrong account number, which put the line in a partial port state.The number no longer receives SMS.This requires an LNP manual escalation / port correction, not a standard port retry.I understand Public do...

No data

Ported over from Freedom. Calls working but text and data not working. Suggestions on how to fix?

Can’t see phone number show up for my PM eSIM card

Hi, I already replied yes to my Virgin Plus message and got the new eSIM card installed from PM. However, my phone number still associated with Virgin plus and there is no Phone number under the PM eSIM card. Could you please help with this issue? th...

Service not activated

Hi, I ported my number to Public. The eSIM is installed but when I try to make a call the error I get is “7B1 service is not activated. Please help. 

Website Suck at Lets Complete Activation

Hi, I've been trying all day to talk to some one on chat and not being able to connect. My website and app when I login goes straight to "Lets Complete Activation Page". I don't want to activate a phone I just want to update my payment info. I've cle...

Rcs

Why can't I text RCS?

Subscription pricing

there is a flash sale listed on the website for $20/month for 60GB, but when you press on the offer it turns into $40/month for 60GB. What is the right price??

fizz to PM problem

porting from fizz to PM and encountered this incorrect account number issue like everyone else. now only outgoing call works. no incoming call no text. submitted a ticket but no response yet. please can anyone pm me the asistance team number? thank y...

incorrect account number to PM

I just transferred from fizz to public mobile, but I received a message saying that the account number is incorrect and someone will contact me, but I still haven’t get the call. So I don’t know if the number transfer successfully or not. Anyone can ...

Question about Flash Sale (Jan 24-26) and shipping time

Hi everyone,I would like to confirm a detail regarding the Flash Sale (Jan 24-26).If I purchase plan today and purchase a physical SIM card online today (Jan 25), I will likely receive it after the sale ends on Jan 26.Will I still be eligible for the...

SMS text not work

Transferred from Fizz to PM. Data and phone calling/answering are all ok. But regular SMS(iMessage works) not working

Stuck at Login Screen on the APP on S 23 samsung phone

Hello all, I'm helping my dad transfer his phone (S 23) over to Public mobile. Created an account, opt with ESim and completed payment details to proceed to the App. I input my dad's login credentials on his phone then there is the 4 dots loading pro...

transfer number unsuccessfully

eSim did not install. Old carrier confirm port out request was successful. please advise 

Can't call out or receive calls

I am in mexico with the canada us mexico subscription and I am unable to call out or receive calls!

Not sure of the number transfer process

tried to transfer pc mobile to public mobile. Done all the data entry but during the sim setup there seems to be error. Not sure if I need to send a Yes text to confirm with PC or install first. I did the esim install first. Got an error message righ...

Still no activation after 7 hours of setting up

Activating issue and sending ticket

Hi Public Mobile Community,I’m having trouble submitting a support ticket through the website. The submit Ticket button is greyed out and unresponsive, even after I’ve filled in all the required fields and described my issue to the SIMon chatbot.Here...

Unable to activate Esim

Bought the 60gb/month half price promo but am unable to activate eSIM.

Thanks

        thank you

Subscription not working

I just subscribed to Public and transferred the service to my phone number but i didn’t on a different device. Now i delete it and can’t to setup on my cellphone