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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Canceling

I have 3 phones with public mobile and I need to cancel one.

Can't find boxing day sale as existing customer

Hi I would like to change my plan to the current boxing day promo for 5g 75gb can-us-mex since it includes Mexico but this option is not available for me to change to. Do I need to cancel and resubscribe to get this?

If I change my subscription, do I keep the previous options?

Hello, I am currently subscribed at $15 per month and I had 500 minutes of overseas long distance as a bonus, if I take a subscription at $35 per month (holiday sale) will I lose the 500 minutes of overseas long distance or will I still be able to us...

Switched providers - how can I get 2024 receipts

Hello,I recently switched providers away from PM, and in doing so my online account has been closed.Unfortunately I forgot to download my receipts for 2024, is there any way I can get them now?

Paying public mobile phone bill with Chexy

Hi, I am using chexy to pay my rent with a credit card. They send an etransfer on my behalf. Now they have a feature where you can add other payments like a phone bill. Is there a way we can do this with public mobile they seem to want a phone number...

Resolved! Paid and service not working

Hi,I just switch from virgin to public mobile and have paid my subscription yesterday. My bank account says that the payment went through. However, I can’t call or text as it says that my subscription has been suspended. The transfer was successful ...

I cannot complete the subscription process, all my cards get declined while working perfectly

All my cards get declined while working perfectly in any other purchase

used phons

Hi commuinty....can anyone help me I want to find used public mobile where i can go to find the offers?

Transferring service from one phone to another

I have purchased a new IPhone 16 and I want to transfer my service to it from an IPhone 8. What procedure should I use in order to ensure that my photos and videos get transferred to the new phone?

Resolved! Want to cancel an account

Need to talk to someone in customer service or get instructions on how to cancel an account that is half set up. Public has my credit card info and I want the account cancelled. looked everywhere but can get an answer

Cancell an account not finished setting up

I was setting up my account and got so far in including providing my credit info. How do I cancel my account?

Resolved! Unable to reset password

I have forgotten my password and no longer have access to the email address my account was setup on.I have tried to do a reset using my phone number but it is not recognized and I get an error message “Login failure”.i can still make calls, text, etc...

Can a tech please help me, I'm locked out

Hello,I cannot access my account, it is locked. Cannot change password, just locked out.i had to create this new account to access the communty. I can provide details from my locked account. Please help,Cam

Help! Just Signed Up

I just signed up for PM. When I click “cellular” on my phone it says “Primary” and “Personal.” I can’t send iMessages. Any help is appreciated. Ibhave no clue what this means.

Phone number bad transfer

I recently ported my number from Rogers to public. I can call and send messages but cannot receive calls or messages. How do I fix the problem?

5G Speed

I have a subscription for 5G but my data speed is always LTE/3G despite the fact that my phone is compatible for 5G speed. I know Rogers is sued by regulators to advertise incorrect info about their data, I hope it is not the same with Public mobile.

Resolved! How to set up call forwarding when already outside the country

I would like to set up all call forwarding (*21*), but when I attempt to do so from my mobile, I get a notification "8B1 - the call can not be completed as dialed" - likely as I am currently in the US.If I try to do so by calling in to my Canadian nu...

Boxing week offer help

Hi, I am currently on the 40 dollar plan and am trying to take advantage of the buzzing sale of 35 a month for 75g ca-us-mex. It does not give me this option. I shouldn't have to cancel my account to get this offer. Can you please assist? @CS_Agent

I am being charged for Public Mobile for which I never signed up

My credit card was charged twice on November 4th and then once again on December 4th for a Public Mobile service that I never subscribed to.

No Service After Transfer

Hi,After contacting freedom they did the transfer for me. Freedom has been cancelled. It’s been more than 5 hours i am left with no service with PM. Its SOS only and no service. I have already tried to reset network setting and restart. This has been...

Sim Card

I'm not getting any service. What should I do?

eSim Card

Having problems with this error. Forbidden A1. I have no phone service right now.

Login Loop

I can't login to my Public Mobile app. I created my account a few hours ago. Everytime I login it brings me back to the login screen.

Updates card info

I have been trying for days to update my card payment information to resume services and it won’t let me. I can’t do it on the phone. Help me please, I’m getting very frustrated

I get a message, " no available minutes "

for the third time in a row, my public mobile phone let not make me calls. I says : no avaialable minutes left. I tried restarting my iphone, I tried putting sim card out and back in. noresolve

Resolved! Signed up to wrong 35$ plan..

I signed up by mistake to the 50gb plan when I wanted to sign up to the 75gb plan. I made the change but now how do I get a refund? It all happened within 1 hour of signing up so I would expect PM to refund. Help please.

overcharged the bill

Activation not complete - help!

I’m new to PM - signed up and went through the steps. Got the text from Koodo to switch service. Clicked yes. Then came back to app that said activation not complete contact support. But now I can’t get into app cause it needs 2Fa and well…I don’t ha...

The $35 plan that ends on Dec. 31st

Hi,My friend wants to join PM but wants to know with the $35 per month Boxing Week sale plan - It says it includes 75 gigs of data within Canada, the US and Mexico. It says it includes UNLIMITED Canada, US and Mexico wide minutes and messaging plus ...

Resolved! Cannot make a call to US from Canada

I just signed up for a Can-US-Mex plan. I am trying to make a phone call to the US from Canada. Every time I dial my friends number it keeps saying that my number cannot be completed as dialed. I am using an iPhone 15 Plus does anyone know what could...