Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment

I paid $22,60. Can I download your app now?

Resolved! Double Charge on August 23th and September 1st of 2025

On August 23th and September 1st I got a double charge during a transition that was offered from 3g to 4g. There was an update if you wanted to upgrade your subscription and in the upgrade it was mostly data ( 1 gb to 10 gb upgraded ). The upgrade w...

Activation

It's not sending the code to the phone number to activate the phone plan. What do I do?

Second SIM

Can I get a second SIM for a GSM switch on the same account I have now?

Resolved! US Roaming

I have a Canada, US, Mexico plan , and I am planning a holiday to Florida in a couple of weeks , what do I need to do to be able to use my phone for calls and texting , I will use data when I have wifi

billing

hi we have received a text from public mobile stating our plan did not renew due to missed payment. We would like to resolve this matter. the payment from which funds are withdrawn will be replenished on the 28 of october.If this is not satisfactory ...

Resolved! 3G dying? am I ok

I am using an S22 now and everything working well. I read about end of 3G., would that impact me?

Cancel eSIM order

I accidentally placed an eSIM order. I have not activated it and it is asking me install it. Is there a way that I can cancel the order and get a refund?

Account number

I can’t get into my account. It’s asking me to activate a new SIM card and pick a new plan. I’ve had this account for several years and need to cancel as I’m getting a new provider but I can’t get me account number to do this because it will not let ...

Re: Cs agent?

I need help to complete the subscribe, phone doesn’t activate yet.

Old sim card lost in mail. Need to activate a new one.

Old sim card lost in mail. Need to activate a new one. And need confirmations sent by email not phone number.

SIM card

Can’t move it to my new phone edited by computergeek541: changed category label as discussion isn't related to Community

Data

How do I get more data on my phone and how much will it cost

WINBACK120 code can not use

Hello,I am a former Public Mobile customer and recently received an email stating that I can use the code WINBACK120 to receive a $5 monthly credit.Today, I tried to rejoin Public Mobile through the app and selected the $36 plan. When I entered the p...

My phone is stop working

Hi, can someone tell me why my phone goes to SOS and rebooted it I see PM turnoff my LTE I don't know why .someone already has that experience?

Resolved! Calling the US from Canada

Help! I used to have a LOT of free minutes for calling from Canada to the US (I think I had earned them as rewards but I may have bought them as add-ons. They were NOT part of my monthly plan.). BUT I just checked and they're all gone even though ...

Number is not assigned

Hello, I have had an issue with my phone number since I got it on December 2024. Whenever someone calls me from any other provider than public mobile, it doesn't get connected and it says this message: we can't complete your call or the number is not...

New eSIM charge

Hello Public Mobile Team,I recently switched from physical SIM card to eSIM by following the steps in Public Mobile app. Everything is working now. For the eSIM purchase cost ($5+tax), will that be reimbursed because I'm an existing Public Mobile cus...

I change my number

I have changed my cell phone number and public mobile app. But I don’t think my new phone number has taken affect after power cycling. My phone

Need to port my number from public to freedom

Please help port my number next 90 min

Resolved! Suspending Account for Travel Question

Hello community!I have a question that I would love some clarity on. Anyone with a similar experience please let me know what is my best course of action. So, long story short, I am travelling out of the service zone for 1.5 months. It feels like a w...

Resolved! $35 for 60GB CAD-US-Mexico subscription offer

Has anyone seen this subscription offered recently? I joined PM in the spring of 2025 on this deal, which I am very happy with. I figured this deal would show up again, but since then, the best I have seen is $40 for the same amount of data and cover...

Resolved! data add-on not eork

I used up my data, bought extra add-on but still unable to use data. what was wrong?

Used all minutes on unlimited plan?

When I attempt to call a local number it says I have used all my minutes! This is despite being on an unlimited provincial plan. I have reset phone, network settings are fine, checked TCL Flip is on VoLTE white list, see LTE and bars for strong sig...

DOUBLE CHARGED

Trying to get someone to help me. Have gone online many times to just be sent in circles on every link that does nothing. Submitted a ticket with no response.Im being charged many months on my old online Sim card account when it was supposed to be ca...

account

I paid for this month and next, why does it say I didn't?

My phone was cut off today. My Mastercard was compromised this week. So I have entered my visa cad

IMEI numbers 1 and 2

I’m trying to port my number from Speakout to Public Mobile When I have Public mobile my EMEI number I gave them my IMEI1 number but when I contacted Speskout they were using my IMEI2 number. I’m not sure how I was supposed to know that. Luckily Sp...

Login problems

I receive my EverSafe confirmation code, but there is no “Confirm” button on the screen, so I can’t access my account.

Stolen device, can't log in

My device was stolen. I can't log in into my account because the security code is send to the stolen device. How can I get access to my account to put my service in hold until the issue is resolved? Need help ASAP. Please and thank you.

Community

Forum Posts