Paid and service not working

[Mylenempoirier]

 Hi,

I just switch from virgin to public mobile and have paid my subscription yesterday. My bank account says that the payment went through. However, I can’t call or text as it says that my subscription has been suspended. The transfer was successful but I just can’t use my plan. How to make my plan work and unsuspend my account. 

thank you

[Chalupa_Batman]

Hello @Mylenempoirier 

Have you tried to reboot your phone? Another thing to try is to take your SIM card out of the phone and place it in another phone. It's called reprovisioning the SIM card. Once it's in the other phone, reboot it. If it works, the card has been reprovisioned and can be placed back into your own phone and then reboot. If that indeed did work, before you place the SIM card back in your phone, go into your network settings and reset them. This will give PM a clean place to store network settings.

[slusagm]

you will need PM to check what was wrong 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437