Activation not complete - help!

[Matttt123]

I’m new to PM - signed up and went through the steps. Got the text from Koodo to switch service. Clicked yes. Then came back to app that said activation not complete contact support. But now I can’t get into app cause it needs 2Fa and well…I don’t have active service. Frustrated and feel lost now I don’t have anything. Appreciate any help in advanced! 

[alegator_23]

Question regarding link to submit a message (private message) to the Customer Support.

The person has mentioned that he doesn't have service now, by following the link you will need to login and confirm 2FA from EverSafe, but how it can be done if he doesn't have a service (SMS from EverSafe will not arrive, as no service) ?

Without proper login into the website, he will not be able to submit a private message to Customer Service.

Can you please clarify the path for such cases ? 

Thanks.

Best.

[Matttt123]

Thank you for the reply. I am new to this process so I had given up as well. Went back to my welcome email and saw there was a QR code to add the eSIM if it didn’t work when activated. It worked! Appreciate you getting back to me. Have a great night! 

[slusagm]

you can try reboot phone and login again

if that still shows error activation, ask PM to help 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

@Matttt123  use the link below to contact support.  They will probably not respond until tomorrow. 

Hang tight!

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437