[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
20GB + BONUS 40GB
Hi , I want to buy a plan and transfer from another company to Public. What do you mean when you say: 20GB + BONUS 40GB of data for use within Canada, US & Mexico at 5G speed up to 250 Mbps. Does it mean 60 GB every month during contract period?
Cross border Call
I've been w PM since 2021. Live by Niagara Falls border. My work involves transport of goods to Buffalo so I need calls to/from Canada US. Upgraded my plan to Can-US plan w 20GB recently. No calls across border was possible. "Mobile network not avail...
Account Prepaid Help
My plan is prepaid. It expired 2 days ago. I bought a voucher today and redeemed it. It still won't let me use my account. I added the funds at 6:35am their time. At 12:01 pm their time I got a text saying Your account has been placed on hold due to ...
Resolved! iPhone shows 30 voice mail - ‘no messages’ when I call in
Could someone please assist. My iPhone indicates that there is 30 voice messages but when I call my Public Mobile voicemail, it says there are no messages
Resolved! I need access to my invoices
Hello, I need access to my last 2 two invoices before porting to Telus.Thank you!Patricia
Problem with eSIM
Hello,My eSIM module doesn't work. I want to change to physical sim card for my old phone. Could say how can I do everything correct? Best Regards,Maksym
Resolved! Double OTP Issues
I am trying to transfer my number to Public Mobile. However when I login to the app, it sends an otp to my email. After I enter that it shows another otp validation, this time sent to my number. However, the number is not yet active so I am technical...
Change phone plan
I'm trying to change my phone plan and every time I go in and put my SIM card number in.It keeps telling me that it is an invalid SIM card.My phone is working so it can't be invalid
Help!!! trouble transfer speakout number to PM
I purchase a PM sim card. I follow the steps to transfer my speakout numberto PM. I used IMEI (from my old phone because I have changed new phone), but I received the message from PM that they having trouble transferring my number and looks like I en...
phone number
my public mobile phone number is different from the phone number in my settings app and i do not know what to do. My public mobile phone number is xxxxxxxxxxxxxxx but my settings app number is xxxxxxxxxxxxxxxx. Please call xxxxxxxxxxxxxxxxxxx
Resolved! hardware
Chatr has notified my mum her flip phone will no longer be supported on the network and to purchase a new (flip?) phone. Can she activate her old flip phone with Public Mobile regardless of specs?
reception
I live in a 4-story condo, and when at home, the reception for both our new iPhones is inferior. It cuts in and out and often disconnects. When in other areas - outside, in the community, we have no problems.
Urgent help needed :’(
I’ve recently been locked out of my Hotmail account that is attached to basically everything that I own. I’ve had a cell phone number / plan with public mobile since I first moved to Canada. I lost the number and now I’m not able to access my Hotmai...
total rip off
I paid for a month: what a mistake. a) the eSIM card was installed, and then it was not working: no phone, no internet.... b) had to purchase a new eSim card, so paid another 6$AND I still have no internet and no phone... In short, I just threw away ...
TWO WEEKS EMAIL INACTIVE
duplicate thread
payment
made payment now account has changed to blank
Transfering ESIM to my new phone
I recently upgraded my phone after purchasing an iPhone 15. I previously used a iPhone 12, and now I am having trouble switching the eSIM to my new phone and I am unsure on how I am supposed to. I keep getting a message that says the sim in my old iP...
Change plan?
So I’m still on 3 g. I guess I should change to 4g. Is it hard to do and do I need new SIM card ? I did try to search community but thought I would just ask
Trouble transferring from Kudo to Public mobile
Hi, I moved from Koodo to PM on July 1st. But I still get kudo bills which I just resolved over a phone call. I have removed Kudo SIM card. I have eSIM from PM. Kudo support team told me my phone number is not yet registered under Public Mobile. The ...
Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails
I didn't receive a QR Code in an introductory email. How Do I get a new one sent?
Resolved! Data
Hi bro,I am using the plan 20$ with 3 Gb data monthly. This plan is ok for me, as I always use Wifi at home and work. However, this capacity have reached to maximum before the renewal dates over the past months. Therefore, I have just reviewed the hi...
Resolved! Monthly payment
Hi bro,I have a phone plan amounting to 20$ before taxes, that is 23$ after taxes (in Montreal, Quebec). However, why did you charged me 23.62$ for August 2025? Was there any changes? I am now using these 2 plans for 2 phone numbers. Thank you
Resolved! Port in PM
Hello, if I port out my PM number and in the future can I port in again with the same number?thx
Refund
I am expecting 2 refunds of 28.74, can you give me an update? Thank you.
eSIM issue
Hey everyone, I have a complicated issue and I need some assistance please. When I went to get a plan, I selected the eSIM option, but accidentally put in my physical sim IMEI instead. Now when I open the app it takes me to a page that says finish se...
add ons selection
we are going to travel in US around 2-3 days, what is the best add on about phone ?We have the plan 20G data covers US/CAN/MAX, assuming canada phone wouldn't work in US, If we don't add-on.Thanks!
Customizable phone plans
Does anybody else wish that PM would begin offering phone plans that are customizable? I have noticed other mobile providers offer this feature for selecting phone plans. Would like to hear what other PM customers think of this!
Can't make or receive calls
hi, I'm on a 5g plan but my phone says 4g. Why is that? Also I am not able to make or receive phone calls. I live in a remote area but even when I have full bars it isn't able 5o connect to make a call. I am not able to receive calls. It sounds like ...
Trouble shooting
I have a problem whenever someone calls me I don’t receive their call. But when I call they get my calls. What can I do in this situation?
