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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need assistance

Hi, I recently changed phones and carriers while living in Korea, and my eSIM from Public Mobile was deleted in the process. I still have access to my account and would like to re-download my eSIM.Could you please help me reissue the eSIM QR code? Th...

How MadMuscles Stands Out in a Crowded Fitness App Market

removed spam

Resolved! Increase in data usage after plan change?

I was until recently with an old plan with 3G service and only 250 Mb of data. I have unlimited wifi at home and at work and just don't need a lot of data, except for checking email or using Google map once in a while. I just changed plan recently go...

Resolved! Sim card lost

The physical sim card was lost during my trip overseas. What can I do?

Help with topping up

Hey I haven't topped up my account in several months. I can't call 611 like I always used to top up with because I have no service. When I sign in the app it's telling me to register (I'm guessing because I never used the app before). When I put my ...

Help setting up accounts for kids

I’m trying to set up cellphone accounts for my kids, using their email addresses and contact info but paying with my credit card. I’m not having any success getting the payment processed, however. There’s no option for including a name when I input t...

how do I check and change (if necessary) my payment details?

Thank you.

Resolved! My Canada USA Mexico plan did not work

My Canada USA Mexico plan did not work on my new 5G phone in USA today. What can I do ?

Email change

Trying to change email address to my daughters but will it let me. So far it’s under mine. Any advice?

I'm having problems with porting in my phone number

It has been 4 days since I started the process and nothing has happened. I would like someone from Public Mobile to call me at my place.

Refund

I have not received my Sim card yet and I want my money back.

How to retrieve my old number

I need to retrieve my old number, although the line has been deactivated but the number has not been reassigned.How can i get the number back? The number was given by PMAny help?Thanks

My wife cannot log in. When she clicks change password and puts in her information it changes my pas

My wife cannot log in to her p m account. She clicks change password, puts in her credentials and it changes my passwords. Our accounts are intertwined. I noticed that when the security code is sent it goes to my cell phone. Her credit card needs to ...

Galaxy S6 compatibility

Do I need an actual new sim for my Galaxy S6. Compatibility?I need to port a Bell number and I am interested in Public Mobile $20. plan

"Sorry. Your call cannot be completed since you've used all available minutes.", despite 30day plan

I have the basic 30-day unlimited local calling plan and have paid my bill, but I'm getting the following automated message when trying to make a local call:"Sorry. Your call cannot be completed since you've used all available minutes."Is this a glit...

Subscription charged

I have stopped my subscription on Aug. 4/2025 but my monthly payment was charged on Aug.5/2025. Please refund my subscription. Thanks.

iPhone will not send messages to non iPhone users.

I recently moved my number to Public Mobile August 1st. I can’t send messages to non iPhone users. Am I needing to reset something ?Also the new toggle now appears on my phone when I access the dial screen. I can toggle between Primary Line and Use C...

Unwanted personal greeting

I am unable to change my personal greeting. It’s one I entered when I was away and couldn’t answer. Now I can’t get rid of it edited by computergeek541: changed category label (discussion unrelated to Community)

Made the mistake of trying to use Public for ipad data

I made the unfortunate mistake of trying to use Public Mobile for Ipad data and ended up in a customer service hell loop. The only way out I found was requesting to cancel my service all together and eating this month's costs.The details, for what ev...

Need PUK code?

Hey,I was testing a new device I got so I moved my SIM card over to that device. Then when I returned it back to the original device, an iPhone I have been using the SIM card in for over two years now it’s saying I need a PUK code.For some reason, t...

SIM network unlock pin???

Hi!I had my phone stolen about a month ago so i had my account put on hold. I have a new phone and SIM card but cant use itBecause it asks me for a pin #. I can't log into my acount because the site keeps telling me it sent a code to my phone number,...

Cancel subscription

I need to cancel my subscription and I cannot. there is no option in my account.

Close account

Hi guys, trying to close unused account, please help me to contact the support team thanks!@support team

Paying my wife's bill

My wife's account was suspended because the credit card on file is out of date and the recovery email is also out of date.Can I pay my wife's bill to get her connected again?

refund

I would like to get refund. I don't need this service. My last four digits of account ....5098

Close the account without login information

Help please! My friend had an account want to close. However, she forgot her login information, the only thing she know is phone number. Is this possible to close account without login information, thanks a lot!@support team

Locked out of account, Help please!

So i cannot login to my account because i forgot the email on file. It seems i changed my email about a year ago, as i see emails for it in my previous email but im not sure what i changed it to. So ive been buying prepaid cards and just topping up e...

Phone # authentication

Hubby didn’t port over his phone number properly when he switched to PM so his phone number can’t be authenticated. He can make and receive phone calls but only receive texts from his contacts who have iPhones with iMessage. Will changing his phone #...

SIM FAILED

I received a notification that my “Sim failed”yesterday. Since then I have not had cell service. Can you please help me restore service?

Payment form not working

I have tried numerous times using different browsers to update my credit card information on the Public Mobile site but the form is not active and won't accept numbers in the credit card number filed (as well as in the expirartion date field, and the...

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