Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On my iPhone (with a small screen size), there is a pop-up window about the introduction of the Points Reward system that I cannot close. I can’t access My Account, neither in the app, nor in a browser window. I can’t click on the X to close this po...
Hi My account get locked out for last 24 hours. although it is mentioned will be unlocked after 3 hours but no luck. appreciate your help.account email: xxxxxxxxxxxxx@gmail.comThanks,
Good morning PM,I have recently signed up with PM and I as referred by someone to join. At the time of activation I forgot to put in the referral code to get the reward for them and the $10 credit on my account. I did this 2 days ago. I can provid...
Greetings, Last week i decided to select a promotional plan of 34$ 5G 50GB. Then got a reward of 240GB to use in 5 months... and was wondering if was was going to lose all the previous rewards that i earn before or will it be carried over since i hav...
Hey,Followed a guide to change my S20 5G G981W firmware to G981U1 to get the 5G option to show.It now shows, but I am still only getting LTE in a 5G region.The SIM card status says LTE.Do I need to do something else to gain access to it?
I use to be on the $34/40gb 5G unlimited after CAN only planrecently renewed to the now-expired $34/50gb 5G CAN/US planNow my cell IP (regardless if 3G/LTE/5G) is Quebec based though some ip resolver sites says Timmins, ON, it actually is a Quebec IP...
I got a text saying I got a 240 GB bonus added to my account and available for 5 months. It was showing when I logged in that day. I've switched my plan since I won't need to buy data for a while. Now my new plan started yesterday with 1GB since I ha...
I'm trying to activate my SIM card, however at the final step the app says activation unsucessfull and doesn't allow navigation away from that message. I put in a ticket a few days ago but haven't heard anything. Can someone please help finishing the...
I changed my number due to constant spam callers but so many things were linked to that phone number and I was wondering if I could get my phone number back.
I am trying to access my plan because I can't remember what specific plan I have. Every time I click on "My Account", it takes me to a new page that just says 'Forbidden AI'. I am able to log in just fine, just cannot access my account. It also will ...
I'm new to public mobile. Finally received my physical SIM card after waiting a full week. Trying to link my SIM card to my account. After entering the number it says it is an invalid SIM card. HELP PLEASE!!!
I am unable to login to my account as I am getting error message: Forbidden A1. Please assist, thank you
Hello I'm trying to log in to my account to check my data usage both on the app and on the public mobile self serve website. When I log in on the self serve website I get a black screen with the message in top left corner "forbidden A1". Does anyone ...
I have nothing but trouble with PM. If I were not out of the country, I would kick it to the curb. Can't get text codes because PM does not seem to understand that the world is big and extends outside of North America. I have gotten four emailed code...
Hi all! was wondering if the US-Canada promotion plan includes unlimited data beyond the 50GB at reduced speeds?
If I want to transfer esim from the older phone to new one. How could I do that?
Hi all, I've been with PM for a little over a week now, coming from Koodo, and I've been having very odd issues since.1) I don't receive most phone calls. For example, for my 2FA to login to this account, I recieved a notification about a voicemail, ...
I recently upgraded to 5G and 50Gb data effective March 10. I’m seeing the 50Gb data but still showing 3G speed. Why am I not getting 5G?
Just transfered my number to public. I can make a call to others. But i cant receive text and incoming call
Hi I recently tried a number transfer and after a bit of troubleshooting I realized that I had premium sms messaging turned off when I replied to the text from my old provider. It has been much longer than 90 minutes since then. How can I retry the n...
Does anyone know what to do when trying to login and it asks to verify the phone number which already got transferred out but the eSIM didn’t install successfully. I can’t login, to change the sim number because the phone number did not install on my...
For one hour now I’m trying to subscribe. Brand new iPhone, filled in all of the info, even seeing charge on my credit card. It told me that subscription could not be completed and I should contact. When I try to contact through chatbot, it sends me ...
Is it include Alaska and Hawaii? As I was told some cell phone companies not include?
I just switched to pm from freedom and tried to port my number. Now both accounts are active trying to use the same phone number. Freedom is the only one working for talk/text and pm works for data. How do I finish the transfer properly? Freedom said...
Himy account get locked out , said will be unlocked after 3 hours but still it is locked. Can you help me to unlock ? or reset the password for me.email is : hali.can2021@gmail.comThanks,
My SIM card has not arrived, but my credit card has been charged. Who can I talk to? It is so bloody annnoying that I cannot find a live agent to talk to!
Is anyone else having issues with applying referral codes?I've been in touch with 3 reps, all whom have told me that mine would come through eventually. However, it's been 6 days, and the $10 credit still isn't showing in my account.I messaged a CS A...
Hi,I've had good service for years from Public Mobile, but now, since 2 weeks ago, I can no longer send or receive pictures through the MMS system.I have tried all the methods suggested in the community for modifying the MMS settings, but to no avail...
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