Community

no service yet !

hilast night I finished the registration and transferred the number and when I go to the phone the sim card said is there already and I can't get any further.  I still have no service . Do I need a new sim card? Please help because I really need the ...

Recover old public mobile number

Need to recover old public mobile number to get access to my Gmail account.  3 months plus have elapsed since  I lost my phone and the number along with it.  Need a service agent to recover the old number please 

ridiculous login logic, problems with OTP

Hello:I have got two other numbers that I control. The simcards are currently outside Canada, so I can't receive OTP over SMS. Now the alternative way of getting OTP over email doesn't produce any results. I don't know how else I can login.When I try...

US roaming not working

I have purchased the US roamig bundle, it is showing on my subscription but I can't connect to Network in the USTried restarting and airplane mode on/off without success

no service yet

HiI finished the registration last night and still no service yet.Please help me

can't get into account.

Hi1 -I can't get into the account without all the numbers, please send it to me.

Network keeps dropping when I try to make an outgoing call.

Almost every time I try to make an outgoing call, the network drops to no service and the call doesn't complete.SMS and mobile data work normally.My partner attempted with my SIM in his phone and he got much the same results.All the calls were attemp...

Data not working; restart is useless, APN settings may be involved

Hello,My data has become very unstable since perhaps last week. It seems to be not working by default. The error code returned from a browser is "ERR_CONNECTION_RESET". I am sure no proxy is running in background to result this. The text messaging se...

Slow everything

I signed up for public mobile 3 days ago and it’s so unbelievably slow. I’ve done all the troubleshooting but I’m legit ready to transfer back. I can’t even download emails. Where do I go from here

Calls keep dropping

I've been a Public Mobile customer since December 2023.My calls keep dropping after 15 or so minutes of being on the phone. It’s like cujimotos issue here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Dropped-Call/m-p/1182077#M819490 I ...

Someone using my phone number double charges

I have two very serious concerns. 1. Sept 6 2024 I was charged $16.95. 2. Sept 8 2024 I was charged $16.95 October 8 2024 I was charged $16.95. The extra charge was not applied to October's bill. When I went on my history it shows only one charge for...

cant get into my

cant get into my account

September Give Back

Greetings,I have a few questions regarding how it works. I didn't receive any for September. I have never redeemed my points before so I'm not sure how it works if mine is correct. I redeemed multiple x 15 points a few weeks ago prior to my renewal d...

Re: request to Confirm for full access is sending code to the wrong phone number

I did finally get the email option, was sent a code, I plugged it in, but it still directed me to a confirm identity via text to the wrong number. I am so frustrated, I have been in this loop for a while now. 

Data Roaming Option

I have a plan that includes in Canada and in USA data. I entered the states today and I have not been able to use my phone until I reached wifi. When I go to turn data roaming on, it gives me an option to choose either off or my primary number. I don...

Bought the plan - Can i activate two months from now?

My current with Rogers expires two months from now.I purchased the ongoing promotion however, wondering if i can activate my account/sim two months from now? They have already charged me $30 for the service.

Re: How to get ahold of a customer service representative?

I tried this and it didn’t work at all 

How do I send a private message to a CSA?

How do I send a private message to a CSA?

Sims card

My sims card won’t work in my new phone but still works in my old phone

Number transfer

I want my old number back 

Is it difficult to port over a number from Virgin mobile to Public?

charged for account activation that wasn't activated

On September 14, I tried setting up an account for my mother-in-law. I originally tried using my account that I had previously set up a long time ago but was no longer active. Once I put the information in I realized it wasn't going to work because t...

Widget

Hey there! Can Telus make a widget that shows how much data has been used rather than having to go into the app each time? thanks!