Community

Update My Credit Card And Made Payment Early

Hi I update my credit information today, Feb 27  for pre-authorized payment and same time amount owing next cycle I made payment $12.43 today early. Cycle is Feb 2 to Mar 3 for mobile data, so what's happens, will my payment in my account get adjuste...

recovering an account

My son and daughters signed up under my account and I have lost the information to log in for them. I recently changed the plan and updated payment information for 2 of the accounts but the third account needs updated payment info and is inactive as ...

How to reactivate my plan

My auto-pay credit card expired in Nov2023 and I forgot about it. As such my account has been suspended since 25Dec2023. Now I want to reactivate my account and I have updated the credit card info. But my account still shows "deactivated". How do I r...

Payment

Some people at ski hill ask could cell phone company.  I said public. Lots of them are Aussies and said they don’t have Canadian credit card    Is that the only way? 

Canada-US Promotion

Looking to switch to new $34.00/month plan 50GB within Canada and US Data.Question 1 - if I switch will I be converted over to new points system from the legacy rewards system?Question 2 - this plan means I never need to buy US data for $30 that only...

Not Again...

So these issues have been occurring again since the recent update... exact same as my last posts from months ago so I am not writing it all again.. please review.https://productioncommunity.publicmobile.ca/t5/Get-Support/Adding-Funds-Issue/m-p/114782...

5G support on S21 FE 5G

Hey all, I just ported it from a different company to this company and my phone supports 5G and my phone is Samsung S21 FE 5G, but I'm not getting 5G network on my phone. Even if the settings is on 5G/4G/3G auto, I didn't get 5G, so please guide me w...

Unable to update payment info

Hello, I lost my current credit card linked to my account. I tried to enter my new card number and it repeatedly tells me to try again later. Can someone help me, I'll be without a phone when it tries to renew for the month. Thank you

Porting number failed - do I need a new sim

I am setting up my Aunt with PM.  We activated her account and put the new SIM in requested them to port the old number.  It wasn't working so called the porting team.  They said the number can't be ported as it was deactivated.They gave us a new num...

Unable to transfer my Koodo number to public mobile

I recently purchased a plan from Public mobile and attempt to activate by transferring number from Koodo. However, the activation is not successful and got stuck. I need help from Public Mobile CS to handle this

Activation mess

Trying to switch from Koodo to PM and ran into the final step 6/6 activation error and couldn't connect to PM network. Contacted CS and they got the sim card activated so I could connect to the PM network, but I'm only able to call, incoming calls do...

2FA - Wrong number

I ported my phone finally after 7 hour with support...Now my account showing wrong phone number for 2FA but I have updated it in my settings to be correct. Anyway to fix this as support is mad slow 

Activation not working

Went to set up account activation and received message it was unsuccessful and to contact customer service.

No texts in or out

I changed my cell phone number to Public Mobile from Koodo 2 weeks ago and haven't had texting ability since. Everything else seems ok though.

$34 50gb can-usa plan , unlimited data?

Is the $34 50 gb can-usa plan unlimited  data? Does it also reduce to 512kbs after 50 gbs is used?Thanks

Slow data on new activation

Hi,anyone having slow internet i just activated the $34 plan 5G 50 GB CAN-USA plan internet is extremely slow speed test showing 0.41 mbs sometimes i can get 1.4 mbps i moved my sim to another phone to rule out my android with same results. 

Locked out of Account

Hi there, I am locked out of my account and my cell phone plan has been disables

Someone with PM please contact me

I am trying to assist my parents in accessing their account. They both are unable to do so as apparently their emails and passwords are both incorrect (even though they each only have one email), as a result they are unable to login here to ask for a...

Trying to transfer number and I entered my IMEI incorrectly from my phone to transfer. How to fix th

Not receiving 6-digit code

My friend recently got PublicMobile, but she's not able to login to her account because she does not receive the 6-digit code, even after clicking 'Resend code' multiple times. She is not able to ask for support because she can't even login. Please h...

Subscription not activated

I am part way through the process of signing up and This popped up  {Subscription not activated } also it says below something didn't go right while activating your subscription and to contact my customer support agent. When I try nothing happens.

cant sign into app and set up new account

so waited forever for the the sim card to get here and now i cant sign into the app and finish setting up my account?i checked every post and tried those links and nothing is working! this is not a great start!