Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Need to update my credit card info. I go to my account and it jeeps asking to resume adding a subscription
I have had $15 250 mb data plan since 2019. Is it true the public is offering 500 or 1 g data to the $15 plan at no charge. How di i get it ?
I have a MB phone number. I'm currently in BC. When local numbers from BC try to call me they receive a message "We're sorry, your call cannot be completed as dialed, please call your operator for assistance."This is with dialing 1 before the number....
If I get the $30 plan with 20gb that says data for Canada/us, does this mean I can use data in us and not be charged roaming fees or any other fees than my normal monthly subscription?
i have had sometechnical difficulty recently and was forced to change providers . However the transfer is being problematic and tbey asked for my public account number to create a request. Can someone help me with this?
I am long time user of public mobile. I don't remember my account or email I used. Need any assistant please
Please cancel my account and phone number
Hi I’m going to be travelling to Sri Lanka and India. I would like to put my account on suspension at that timeCan you please explain to me how to do that and if there are reduced charges? I will be gone for almost 2 months @links to members
Calling local number, does not go through, says I do not have US coveerage
I set up Public Mobile on July 24 thinking the SIM card would arrive in 2 business days (which your site said) We are going on vacation leaving Aug 6 and the SIM card has not arrived yet. I have already paid for this service and now we will not be ...
My phone is shut off. Forgot PIN to make payment.
I ported my number to PM, there was a referral discount of $25. I was told first it will be adjusted in the first bill. It was not done. Then I was advised I will get $10 discount on the next bill and $15 on the third.I received $10 discount on the s...
Hello,Due to circumstances my new phone does not have e-sim which I was using on my existing public mobile phone. I bought a physical public mobile sim. How do I get to transfer my existing public mobile phone number to that new physical sim now ? Wi...
Contemplating a trip to the Bahamas later this year & currently have CAN - USA - MEX plan @ 35.00 per month. What, if anything needs to be done to get service in Bahamas?
I’m looking to get a refund due to service issues a poor connectivity. Calls are constantly dropping and I have 1-0 bars … I’m in the heart of my city where the coverage map shows I should get 5g but I don’t. After two months of this nonsense I want ...
I cannot login with my registered account nor with my mobile number. need to check account details and e- sim.
Trying to update my address and I keep getting a message that the address is not valid. The new address is in exactly the same format as my previous address, i.e. [Street Number], [Direction Street], [City], [Province], [Postal Code]. Weird that th...
I want to cancel my plan due to moving to another country. Can I cancel it as soon as possible before the next payment?
HiLooking for help with getting error M8702 when activating new account
I would like to add this image to clarify my issue. I changed my subscription and see two charges ?
I am going on the cruise to Alaska and am wondering my subscription of Canada/USA with 50GB unlimited text etc, would I pay extra due to roaming charges while on the cruise? Please lmk, appreciate any comment.
Need help as i cannot get into my account. Lost my phone and cannot two factor authenticate to get into account. need to transfer to an esim to put into another phone temporarily. Please advise what i should do.
Hi, I have tried all the combinations I could find but have not been able to call a Mexican cell number.Has anyone found a combination that works? Thank you, Chris
I can't log in, and when I do, it says "unauthorized Access". It won't let me log in, and it won't let my call or do anything. Please advise
I noticed that the majority of my data usage happens in the middle of the night while Iam asleep. Anyone else seeing that? How do I contact support?
Hi, I made the switch from Public Mobile to another provider a few months ago. However, I am still being charged by Public Mobile, which makes me think my new provider did not process my cancellation properly.But when I log into my Public Mobile acco...
Can they all be managed by the same profile ?
The email account that I signed up with no longer exists. How can I regain access to my account when every help page takes me to a dead end. I have been with PM 7+ years
hello,so i was away from country for some time and lost my sim so i can't log into my account using text as i don't have access to text messages and no i bought a new sim try to active it however, to finish activiation it is trying ot send me code to...
