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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42964 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53360 Views
  • 182 replies
  • 30 Bravos

Need to change card on file for autopay

I can't change my card on file, I keep getting this error message....Sorry, we’re not able to process this request at this time. Please try again later. I need help with this, I also can't believe that a company as big as public mobile doesn't have a...

Resolved! Calling the US

Hey folksIm new to PM and currently subscribe to the $34 unlimited Canada and US plan but am unable to call numbers in the US.  Do I still need to buy the US long distance add-on?

Adriansmith by Great Neighbour / Super Voisin
  • 899 Views
  • 5 replies
  • 0 Bravos

Point Redemption

Hello, how can I redeem my point toward my monthly bill? Currently, I have 9 point on my accounts 

Sim Card Not Recieved

i register for buy a  simcard with internet on 5.julybut not yet recieved my simcard.i will send Screenshot's of my Reg & payment page  please help me.best regardMy Reg Page Screenshot 

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elshan2024 by Great Neighbour / Super Voisin
  • 522 Views
  • 4 replies
  • 0 Bravos

Upped pricing

After being with you guys for about 3 years on PAC-  you recently upped my fees to $25 a month while offering the SAME plan for $19 and then offering another plan with 6x the data for $2 less a month.   This how you guys treat loyal customers?  Prett...

Droogle by Good Citizen / Bon Citoyen
  • 951 Views
  • 6 replies
  • 2 Bravos

I can’t Login, Nor enter Login code

I can’t enter the authentication code because I don’t have access to public mobile number only the data works, it won’t let me send to email, im stuck I need to buy more data please help reset my account so I can login 

Cyb1017 by Great Neighbour / Super Voisin
  • 503 Views
  • 4 replies
  • 0 Bravos

Account locked and SIM not working

Hello, My teenage son's SIM card seems to be damaged.  I have ordered him a new one.  I have been trying to log into his account since yesterday with no success.  I keep getting an error message saying I have tried too many times and need to wait an ...

Fauch by Great Neighbour / Super Voisin
  • 497 Views
  • 4 replies
  • 0 Bravos

Dialpad

Since i have been with PM, unable to get dial pad in order to make phone calls.1 Is this normal2. Can someone tell me how to get it.

Roots1 by Great Neighbour / Super Voisin
  • 562 Views
  • 4 replies
  • 0 Bravos

Resolved! referral rewards

How can my wife be rewarded for referring me to PM?

coulio9 by Great Neighbour / Super Voisin
  • 602 Views
  • 4 replies
  • 0 Bravos

Recovering phone number if phone is lost or dead

I lost my phone and hence the eSIm recently and had to recover my phone number. I was afraid I might lose it or might even have to port it to another provider to recover my number. (Even then, I was no longer receiving text messages to confirm a port...

falahrajput by Great Neighbour / Super Voisin
  • 683 Views
  • 3 replies
  • 1 Bravos

USAGE HISTORY Download not working

I tried to download my data usage for the past 60 and 90 days, but I encountered errors. I received a message saying "There was an error loading the results. Please try again" and another message in the console mentioned a "413 Payload Too Large" err...

rpateld by Good Citizen / Bon Citoyen
  • 572 Views
  • 5 replies
  • 0 Bravos

Cannot Login to mobile app for SIM card activation

I just received my SIM card, and I have the app is not even allow me to login to to activate my SIM.Details of the problem:- I open the app, click log in- Browser appear to enter my credential of eversafe- Back to the app and then nothing happens.-- ...

Not receiving 2FA from Walmart

I am able to receive 2FA codes from everybody except Walmart, has only been happening since porting to Public Mobile. Walmart is not finding any issues on their end as the phone number hasn’t changed.

MamaG2014 by Great Neighbour / Super Voisin
  • 413 Views
  • 2 replies
  • 0 Bravos

New plan

Im still waiting for a reply from my ticket number 299385-444 on 2024-06-27. The issue isn't its my 3rd time that's I have updated my subscription to the 50 GB for $34 I get confirmation to begin next month but it never happens. 

JJ57 by Good Citizen / Bon Citoyen
  • 558 Views
  • 4 replies
  • 0 Bravos

Payment

Hey - I am unsure why my payment hasn't gone through and it looks like it went through 3x times! Can someone assist? Let me know if that amount will be applied to future months or if it will be reimbursed? 

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AnnMich by Great Neighbour / Super Voisin
  • 453 Views
  • 4 replies
  • 0 Bravos

Move to another plan

If I change my plan to a higher priced one, is my payment for the lower plan this month factored in or should I wait until the end of this cycle?

tidnishgirl by Great Neighbour / Super Voisin
  • 421 Views
  • 3 replies
  • 1 Bravos

Resolved! Cant log in / Eversafe login loop

I'm having a problem logging in with my original account (had to make a new one to post here). I've been on public mobile since 2011-2012 and its been over a year since I've logged on as I used auto pay.I get asked to create an eversafe ID. The steps...

Steve-2012 by Great Neighbour / Super Voisin
  • 1035 Views
  • 3 replies
  • 0 Bravos

Postal code change

My postal code only has changed and my on line profile won't accept the change? Who can I contact?

RacheyD by Great Neighbour / Super Voisin
  • 466 Views
  • 3 replies
  • 3 Bravos

Resolved! Transferring My Family from a Virgin Family Account

Hi,I recently switched from Virgin to Public Mobile.  Now I’m attempting to switch my girlfriend and her kids to Public Mobile but the three of them are in a Virgin Family Plan, but I can only transfer one at a time and I’m at the step where I need t...

RobKraneveldt by Great Neighbour / Super Voisin
  • 589 Views
  • 2 replies
  • 0 Bravos

Resolved! 5G plan, use 4G connection n Other ?

Greetings,New guy here, I'm currently flip-floppin' between getting a 5G plan or a 4G plan. Backstory, not digging the 5G overall w/ TELUS and this week switched it to 4G on my phone and immediately saw positive results, so have been shoppin' around ...

DM87 by Great Neighbour / Super Voisin
  • 1344 Views
  • 7 replies
  • 0 Bravos

Calling canada

If i understand my account correctly, i should be able to make calls from the Usa to canada. I was unable to complete that repeatedly today. I did have data and messaging in the US, but no calling ability. What can i do to correct this ?

cngham1brett by Great Neighbour / Super Voisin
  • 352 Views
  • 2 replies
  • 0 Bravos

e-SIM Install:

I don’t have access to buy or use a SIM Card right now! I have an iPhone 12 and it’s telling me that it’s not e-SIM compatible even though it is and has a second IMEI in settings - under About in General. Why is it telling me that it’s incompatible e...

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Woodzie by Good Citizen / Bon Citoyen
  • 1824 Views
  • 15 replies
  • 0 Bravos

get back to accessing my iphone

I'VE BEEN GOING BACK AND FORTH WITH YOUR CHAT FEATURE TO NO AVAILE CAN I PLEASECOMMUNICAT WITH AN ADVISOR SO THAT i CAN STOP GOING AROUND IN THIS VICIOUS CIRCLE!

JonasZ by Great Neighbour / Super Voisin
  • 499 Views
  • 4 replies
  • 0 Bravos

Canada_US plan

Hello community!this is just a FYI, I have a Canada_US plan, unlimited minutes and 50GB data. Went to NY last week and the service is terrible. Dropped calls, intermittent available network, suuuuper slooooow data.... so the conclusion is: don't jump...

nick_dv by Good Citizen / Bon Citoyen
  • 1862 Views
  • 15 replies
  • 0 Bravos

Cancel SIM service

Hi, I want to cancel the service but also I lost the SIM card so that I can't get verification code to log in the app. How can I cancel the service in this case? 

Juliajayyyy by Great Neighbour / Super Voisin
  • 303 Views
  • 2 replies
  • 0 Bravos
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