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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1177 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29912 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41718 Views
  • 185 replies
  • 29 Bravos

When my plan renewed the 150 gigs they gave me disappeared

I accepted the 150 bonus data which I was promised for 150 days', I changed my plan for the next subscription cycle, and I got notified that I had used all my data, I looked into my account and the 150 bonus data was no longer on my account. I want i...

theman1234 by Great Neighbour / Super Voisin
  • 413 Views
  • 2 replies
  • 0 Bravos

account closed July 2023 but still being charged

RESOLVED, THANK YOU ALL FOR YOUR HELPHi, I was an office manager and opened an account with Public Mobile, but moved to another office last year. The new manager didn't want to use the number and asked me to cancel the subscription. I did it on July ...

Mike2024 by Great Neighbour / Super Voisin
  • 608 Views
  • 4 replies
  • 0 Bravos

Regarding the rewards program

Hi, I am confusing the new rewards d program.now I got pre- authorized payment for $2Royalty pays $8 and refer a friend $1. Total is $8/discount for each month. what gonna happen after May 1st fir my bill? Thank you!

Marhoho by Good Citizen / Bon Citoyen
  • 831 Views
  • 6 replies
  • 1 Bravos

Regarding the reward

Hi there,Just confirming the new reward point program. Now I get $8 discount for my bill. Will I keep it after may 1st or pay for the regular price with reward point.?( I really need that $8 discount) my current plan is $29.12 /40gb after $8 discount...

Marhoho by Good Citizen / Bon Citoyen
  • 313 Views
  • 2 replies
  • 0 Bravos

Resolved! Community forum layout

So this is more of a suggestion than a question, but I'm not sure of any other way to push the idea to the PM webdevs.Since the forums contain the concept of replies, but every comment is inline in a sequence, the context of conversation is blurred i...

JohnDoe3 by Great Citizen / Super Citoyen
  • 630 Views
  • 3 replies
  • 1 Bravos

INVOICES with no phone numbers

HiI cut the land line  off and got a PM cell number.  I have to prove to the credit agency  that is my phone number now to get a lease on a vehicle and they will  not allow it until I show them a receipt from PM with my phone number.   All my invoice...

On-line to difficult

We are finding it difficult using the on-line contact method and, at our age (76), need to speak with someone on the phone. Also, our phones are older and need replacing.Our last bill was automatically paid March 17th, 2024. We need to replace our pl...

Tudy by Great Neighbour / Super Voisin
  • 644 Views
  • 4 replies
  • 0 Bravos

Unable to access my data plan

Hi I recently purchased a phone from Amazon. It's supposed to be unlocked.  I am able to make and receive calls. I am able to use wifi if needed for the internet. The issue is I am unable to use internet if wifi not present.  Please help.

Nina9 by Great Neighbour / Super Voisin
  • 625 Views
  • 6 replies
  • 0 Bravos

Resolved! Plans

I am presently on 30 day plan & wonder if I can take my present plan & put it on a 90 day plan?

Dansphone by Great Neighbour / Super Voisin
  • 389 Views
  • 2 replies
  • 0 Bravos

phone number

Can I use my existing phone number if I switch to your company

Loui by Great Neighbour / Super Voisin
  • 932 Views
  • 8 replies
  • 0 Bravos

Calling US.

On the Public Mobile Website, the details state as following: (Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-4...

Priority by Deputy Mayor / Adjoint au Maire
  • 495 Views
  • 4 replies
  • 0 Bravos

F1 login error and data plan not working

I just installed my Sim yesterday and my data is still not working. I'm not receiving all my calls and texts. every time I try logging in it gives me a Forbidden F1 message. I can't find how to send a ticket.

yr_ by Great Neighbour / Super Voisin
  • 224 Views
  • 1 replies
  • 0 Bravos

payment update fields inactive

It has now been more than 2 months that the payment update field is inactive!  100's of complaints about the same problem on FB.  My account on hold, cannot update payment information.The bot is useless with info to correct.Public does not come back ...

DellaQ by Great Neighbour / Super Voisin
  • 415 Views
  • 4 replies
  • 1 Bravos

Monthly plan

34 dollar month plan 50gig goes  up in price?

Joe164 by Great Neighbour / Super Voisin
  • 451 Views
  • 4 replies
  • 0 Bravos

Redeemed Rewards Data doesn’t work

Has anyone redeemed their rewards for data and it show in your account ticking down the days left but is not being used (shows 0) so guess not activated??  How do I get a hold of Public Mobile so they will activate it? 

BlB_419 by Great Neighbour / Super Voisin
  • 517 Views
  • 4 replies
  • 0 Bravos

Ported numbers not working

I ported 4 numbers March 18, 2 numbers came off my Fido account and 2 are still there.The 2 lines that came off were ported after I got new numbers. The other two lines still showing on Fido I used the app and ported immediately. One line got a confi...

Suchee1 by Great Neighbour / Super Voisin
  • 499 Views
  • 4 replies
  • 0 Bravos

Referral

Hello! I forgot to input who referred me to Public Mobile.  Can I still get their account credited, or whatever they get? thank you

pbigattini by Great Neighbour / Super Voisin
  • 285 Views
  • 2 replies
  • 0 Bravos

Soooo confused!!!!! New service

I am looking for information and help. I switched from a provider yesterday to PM. I had a physical SIM and changed to an ESIM with PM. The porting of my number has been completed. Oh and I am on an iPhone 12 Pro Max. I can see info in my phone for P...

Angie1972 by Good Citizen / Bon Citoyen
  • 549 Views
  • 4 replies
  • 0 Bravos

No data after plan changed today.

I do not have data even though my carrier still says public mobile and my subscription is paid for. I've already tried resetting my network settings and all that stuff. My number has not been changed and my account remains in tact. Is anyone else fac...

GeorgeGeorge by Great Neighbour / Super Voisin
  • 486 Views
  • 4 replies
  • 0 Bravos

Can’t make outgoing calls

My plan changed overnight from 5GB ti 50 GB and now I can’t make outgoing calls. People can still call me but it shows up as unknown caller and before always showed the persons name. However, I can’t make any outgoings calls. It’s says your phone is ...

Suejenkins by Good Citizen / Bon Citoyen
  • 1224 Views
  • 15 replies
  • 0 Bravos

USA calling

Got USA package but won’t let me make phone calls and I have unlimited calls and texting 

Dunner by Great Neighbour / Super Voisin
  • 388 Views
  • 3 replies
  • 2 Bravos

Forbidden A1

Forbidden A1 have reset password even though it work, can not log in, redirected toForbidden A1what to do

JOHN68 by Great Neighbour / Super Voisin
  • 310 Views
  • 2 replies
  • 0 Bravos
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