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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20291 Views
  • 180 replies
  • 24 Bravos

Resolved! I can't log in my account because there is no way the security code

My phone is suspended now and I want to unsupend it again. But there is no way to get the security code neither undo the two step authentication because I cant log in!. I can get an email for authentication but there is no option. Is there any way to...

Jojo22 by Great Neighbour / Super Voisin
  • 234 Views
  • 2 replies
  • 0 Bravos

Resolved! eSIM activation (existing member)

Hello @CS_Agent ,I am an existing Public Mobile member. I had an android phone but recently I got gifted an iPhone 14 (bought from America) from a family member. It requires an eSIM activation code but I only have the physical SIM card. Is it possibl...

Soumitra by Great Neighbour / Super Voisin
  • 740 Views
  • 8 replies
  • 0 Bravos

Resolved! US Data not working

I've purchased the US roaming data package, and can see it on my account, but my data is not working south of the border. What can I do to get it running?

Joannakparker by Great Neighbour / Super Voisin
  • 434 Views
  • 4 replies
  • 0 Bravos

Resolved! Community

I have already enrolled for community years ago. And did use it often with an ID.I have not been able to do so.....but then I did not  come into the community for quite some time. But I liked my old Id it was forcing me to choose another as they said...

Anonymous by Not applicable
  • 203 Views
  • 4 replies
  • 2 Bravos

Terrible Customer Experience

Literally posted over 2 weeks ago about getting my old username merged with my new username. It has been a constant back and forth with support to complete this simple task. I think I've spoken to most of the customer service reps now. See the image ...

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Anonymous by Not applicable
  • 280 Views
  • 2 replies
  • 1 Bravos

Resolved! Subscription Switch Clarification $39/20gb

I'm currently on a $40/m / 15gb subscription. I also have many unused Add-ons collected for 4 years which are still unused completely. These include data / international minutes etc. My question is, If I switch to the currently available $39/20gb pla...

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KIB by Great Neighbour / Super Voisin
  • 490 Views
  • 4 replies
  • 0 Bravos

Resolved! Waiting on transfer

Hi, signed up for PM on Sunday, transferring a number from Sasktel. My Sasktel account has been closed but my new PM SIM is not working in my phone yet. Any ideas as to why?

Scar by Great Neighbour / Super Voisin
  • 645 Views
  • 10 replies
  • 0 Bravos

Resolved! Activated wrong Add-on

I activated wrong add-on, I need Canada data instead of US 3gb data. How to change it?

Ianchik by Great Neighbour / Super Voisin
  • 234 Views
  • 6 replies
  • 0 Bravos

Resolved! Rewards

Hi, for the past 4 years I've had a pm account thatc I was using with a ZTE cellular to cordless phone box as my home phone. I've decided to unsubscribe/cancel that account and upgrade my other PM account that I use for my smartphone. I'm just wonder...

AnnB123 by Great Neighbour / Super Voisin
  • 451 Views
  • 6 replies
  • 1 Bravos

Resolved! I've payed twice every month since a year

Recently I looked to my bank account and I could saw that I've been paying twice each month since more than a year. Even the amount of both payments is different.I've contacted the chat and send a ticket with the problem, but nobody contacted me.This...

MartinMB by Great Neighbour / Super Voisin
  • 262 Views
  • 6 replies
  • 1 Bravos

cancel account

how do i cancel my account and credit my credit card - my service was never activated because of esim ploblems

r1chbash by Great Neighbour / Super Voisin
  • 194 Views
  • 4 replies
  • 0 Bravos

Confirming identy

I just received a new sim card for my daughters phone. Logged in, entered the sim, and now am at a page that says we noticed you have an active PM service and is sending the 6 digit code to a phone number that is not mine and does not give me the opt...

GloIsMe by Great Neighbour / Super Voisin
  • 192 Views
  • 8 replies
  • 0 Bravos

Promotion disappeared

Hello, my 2GB promotion disappeared from my account recently. Where did it go?

GD8 by Great Neighbour / Super Voisin
  • 157 Views
  • 4 replies
  • 0 Bravos

Resolved! Already regretted trying out public mobile again

Just signed up the new $39 plan this morning and have not yet activate the new plan on the phone through the app but after reading all the posts on the community already make me regretted signing up with public again. I got the plan with intention to...

myin by Good Neighbour / Bon Voisin
  • 237 Views
  • 1 replies
  • 0 Bravos

Resolved! Can’t make or receive calls

@CS_Agent Have not been able to make or receive calls. my account is active, I have data, I have restarted my phone. I have tried airplane mode. Turning on/off airplane mode works sometimes. Then it stops working again

pam13 by Great Neighbour / Super Voisin
  • 244 Views
  • 5 replies
  • 1 Bravos

Resolved! I paid for a new subscription

But it's not working. I refuse to pay again. The system gives me an XXX error when I try to submit a ticket. Can I have a working phone or my money back asap? I'm applying for work and cannot be without a phone at such a crucial time in life.

Ddaley by Good Citizen / Bon Citoyen
  • 329 Views
  • 15 replies
  • 0 Bravos

Resolved! e-SIM for Pixel 7?

I have a Pixel 7, which only came out in October 2022. It has e-SIM capability.But when trying to sign up with Public Mobile, the "Check eSIM" page indicates it's not compatible with Public Mobile's eSIM?Can someone confirm? 

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geeloo by Good Citizen / Bon Citoyen
  • 1709 Views
  • 7 replies
  • 1 Bravos

Resolved! Esim activation for existing public mobile member

@CS_Agent i just switched from my android(Samsung) (regular sim card) device to an iPhone which is only compatible with e sim. how do i activate my e sim to my new iPhone?

shd by Good Citizen / Bon Citoyen
  • 713 Views
  • 17 replies
  • 0 Bravos

Resolved! Can’t login after phone stolen. Need to change sim card

Website requiring me to get a code to my phone number , to log into the website.  I am trying to login to change the sim card number after phone was stolen.  I need help.  I have access to email but only option offered during login is to forget login...

Paradoxic1 by Great Neighbour / Super Voisin
  • 160 Views
  • 3 replies
  • 0 Bravos

Resolved! Travelling with Public Mobile Internationally

I've been a customer of Public Mobile for 5 years and I use PM for all my 2-factor authentication. Recently I've been having to travel internationally frequently and have found that public mobile cannot receive SMS's while out of country. I am wonder...

pierceglumac by Great Neighbour / Super Voisin
  • 6958 Views
  • 10 replies
  • 2 Bravos

Resolved! PM Payment Reminder SMS

In the past, whenever my plan renewed, I would get a couple of SMS from Public Mobile.  The first would be a reminder that the payment was due soon, and the second would be a confirmation that the plan had been successfully renewed. I haven't receive...

4q by Great Neighbour / Super Voisin
  • 284 Views
  • 7 replies
  • 0 Bravos

Resolved! Forgot to input referral code

HeyI forgot to put my friends referral code when doing the activation process. Can someone please help me? The referral code is XXXXXX. 

ryoku by Great Neighbour / Super Voisin
  • 274 Views
  • 5 replies
  • 1 Bravos

Resolved! Unauthorized access

Everytime I try to sign into my account, no matter the device, no matter the wifi network, no matter the browser type, no matter if I've cleared my entire browsing data, use incognito mode, whatever you're about to say I've tried, it says unauthorize...

Blunked88 by Great Neighbour / Super Voisin
  • 1011 Views
  • 17 replies
  • 2 Bravos

Resolved! Port in from PhoneBox

I set up my new public mobile account and asked them to port over my phone number with phonebox (rogers network). That process went okay. I contacted phonebox and told them I'd like to port out my number. I'm wondering if any former phonebox customer...

pilotguide by New in Town / Nouveau en Ville
  • 417 Views
  • 2 replies
  • 0 Bravos

Resolved! Helpful

How do I chat with a employee?

Tony1987 by Great Neighbour / Super Voisin
  • 224 Views
  • 4 replies
  • 0 Bravos

Resolved! Overcharged?

@CS_Agent I was overcharged yesterday, June 19th. Could you please tell me why? I switched to a new subscription which cost me $49.28 but I was also charged $29.12 at the same time which I can see on my bank statement but not on my Public Mobile invo...

Schlief by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

Missing money

I’ve been trying for days now to get an answer to why there are two charges taken from my bank account this month. The only response I’ve gotten is that they only have the one payment….so why is there two separate charges gone out of my bank account?...

Murrh by Good Citizen / Bon Citoyen
  • 521 Views
  • 14 replies
  • 1 Bravos
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