Being billed by 2 servers

[faschmatta]

I received a welcome email confirming my switch to Public Mobile from Bell on July 3rd. However, I am still being billed by both servers. Bell says our original number is still with them and has accumulated data and  was never ported to PM. The number given out by Public Mobile is functional. How do I complete the port?  I also can not log in under the new account. 

[hTideGnow]

hi @Angela61  , are you @faschmatta ?

Look like you still have your old Bell sim card on the phone and hence you never aware the PM sim never recieve inbound calls.  Yiu likely missed the Bell Oorti g Authorization Text which you need to reply them to approve the port 

But don't remove the Bell sim yet.

Login to PM My Account, Profile Page and click Transfer Phone Number.  Enter Bell account number aa porting info 

Wait for Bell to send you a text about the port and you need to reply Yes within 90 mins.  After you replied Yes to Help, you can then remove Bell sim or disable Bell eSIM, wait another 2 hours and the port should be done

[Angela61]

I received a call on the PM issued number, However my old carrier assured me, my old Bell number was not transferred (ported). That seems true because data is accumulating on my old server but not on PM.

[hTideGnow]

hi @faschmatta are you getting inbound calls? if a porting request is completed, account on the old carrier would be closed

Check with Bell first to see if the port was ever completed 

also check with PM 

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

If any issue with ticket submission, you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm · Accepted solution]

Usually it means the port was not completed 

It has been over a month and y9ur original port request would have expired.  But confirm with PM first 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage