Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Amazingly terrible service.

I can't believe how inaccessible the cutomer support is. The boss must have fired all but like 5 employees. And I am constantly facing exciting new issues ranging from texting outages to passwords stopping working. All this company does is own cable....

Ahh by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Forgotten Email

Our first Public Mobile account was for our son, when my husband set up his account he needed to create a new email address as his had already been used to set up our son's. He now needs to update his credit card info and can't remember the email add...

Reikimom by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Can’t send or receive text messages

I’ve made no changes to my plan, and am not over my limit on SMS. Suddenly can’t send or receive SMS though. When sending, the status bar at the top gets to about 80% complete and then stops there. I eventually get a “message failed to send” error me...

Ahb6767 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Logging in on cell phone

It's been about 2 weeks since I've been able to log in on my cell phone most of the time I can still log in on the laptop or PC but sometimes I get this site is not available Is anybody else having this problem?

Shala by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Switching plan and rewards

Hello, I wonder if I can continue to receive the current reward of $5 (Loyalty -$3, Pre-Authorized - $2) if I change the current '$25/mon with 1G data plan', which I have been using for a long time, to the '$15/mon plan'. Thanks in advance for your h...

johnkimcg by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

Payment suspended

My credit change payment did not go through last period. Can’t get back into account to update credit card in to pay and reactivate phone. What should I do? Help

htkwan by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Payment issues

Hey, my credit card expired so I tried to pay my sim card payment with a voucher, but because the voucher was put in wrong too many times my account got locked. In addition, is there a way to put in a new 4-digit pin to set up a new credit card becau...

Ragini1 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

no talk or text

Hey! I paid my bill on the 10th of October, my account says active and I still have money for next months bill in my account. It's like my plan didn't renew. I tried everything google tells me and nothing works. Info anyone?!?!

lfmd8479 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! activation bonus where?

PM staff, where is the activation bonus? I activated on Monday with a friend code from here but you still charged me full amount. I thought there will be a refund of $10 but I don't see it on the credit card still. Please process the bonus.

popmode by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Please help

I purchased a ZTE 2222 Flip phone for Évelyne friend of mine as that’s the only type of phone if you can make calls on. When I install the Sim card did asks for a 16 digit unlock code. Where can I get this code? Can anyone help please

Mikenick by New in Town / Nouveau en Ville
  • 2 replies
  • 0 Bravos

Resolved! Import landline to cell not working

I've signed up for Public, bought a sim, transferred my land line number to my new cell phone. It has been a little over a week and I still can not receive calls on my cell. I did cancel my land line provider.

Cheryl6 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! How to activate my old number to my new sim

I lost my phone while on vacation, i ordered new simcard thinking i could re use my old number but somehow i could not manage to do it. How to register my old number to this new sim that i judt bought.

Jan_mill05 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! I cannot get into my account

I try and reset my password and never receive an email to do so. I want to close my account and stop payment but there is no way to do so

Jayinsikand by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! No Service, Can’t access account, no response from CS?

I’ve been a Customer with PM for about 3yrs and never had any issues until recently. I changed my plan last month (renews on the last day of the month each month) but never noticed an upgrade. Figuring it would change when my old plan expired I never...

Anjigirlv by Great Neighbour / Super Voisin
  • 15 replies
  • 1 Bravos

Resolved! Help recovering account info

Hello, I need help accessing my account info.The email that is currently linked to the account was hacked an I no longer have access it.I am unable to change the credit card as it has expired and am unable to change it.The account is inactive current...

nfdf33 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Having issue to transfer my number

My old provider is PhoneBox, which is not in your category. So I actived my Publice's card with a temporary number then I went to My Account to try the Transfer my number but it doesn't work. Does anyone can help me?

siyuzeng by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

No service error

I keep getting a No Service error on my iPhone 7.started earlier this week. Cell connection returns sometimes after resetting the phone.worked in Brampton during the day yesterday but not in Orangeville today.any help would be great.

Freshjive97 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! When will US roaming add-ons begin?

According to PM "We offer U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET." But someone in community said ...

hycm53 by Town Hero / Héro de la Ville
  • 12 replies
  • 0 Bravos

Resolved! Vouchers from Walmart

Did PM have a tiff with Walmart about selling vouchers? I went there in August to pick up my usual monthly vouchers and was told they "no longer sell" PM vouchers (in a very condescending manner at that) like I was asking the black sheep of the cell ...

cprnicus by Good Citizen / Bon Citoyen
  • 17 replies
  • 1 Bravos

US roaming not working

I 've been in the US since Sept 12 and purchased a Data, Talk,Text bundle before I left. My phone would not work here until I purchased a Text addon and a Talk addon. I have had to do this every 10 days.Plus renew my Data, Talk, Text bundle. This has...

kloo by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos