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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15502 Views
  • 119 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26621 Views
  • 184 replies
  • 26 Bravos

Resolved! U.S.A. data add on not working

I’m in Michigan bought the addon not working, worked for 1%, had to use a friend l’s phone on a different net work also from Canada but his is working 

Fdrcamb by Good Citizen / Bon Citoyen
  • 204 Views
  • 3 replies
  • 0 Bravos

Resolved! Reward program

Do you get rewards if you set up a preauthorized payment through credit card?

TG6 by Good Citizen / Bon Citoyen
  • 159 Views
  • 1 replies
  • 0 Bravos

Recharge voucher activation

Hi there,I am an Australian traveling the US, heading to Mexico and then Canada soon. I have purchased a voucher on recharge.com for public mobile but am unable to activate it. When I call 611 it only calls tello as I have a tello sim here currently....

Matilda102938 by Great Neighbour / Super Voisin
  • 173 Views
  • 3 replies
  • 0 Bravos

No service

Qr code doesn't work. Msg: Cannot connect to network  subject code 8.2.6  reason code 3.8        EID xxxxxxxxxxxxxxxxxxxxxx.         Contacted Telus, was told problem needs to be fixed by Public Mobile. I've been trying to solve this for 3 DAYS! Plea...

Cannabill by Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 0 Bravos

Resolved! Canada-US unlimited talk and text plans

Is long distance calling from one country to another included in the Canada-US unlimited talk and text plans, or just long distance calls within the same country? 

Pete973 by Good Citizen / Bon Citoyen
  • 229 Views
  • 2 replies
  • 0 Bravos

Resolved! US addon

If I get the US talk and text add on, can I call and text Canada while I'm in the US?

shannelle11 by Great Neighbour / Super Voisin
  • 119 Views
  • 1 replies
  • 0 Bravos

Resolved! Trouble with Eversafe

I'm having trouble with eversafe. How can I get a customer support agent to contact me.

mphamelin by Great Neighbour / Super Voisin
  • 196 Views
  • 3 replies
  • 0 Bravos

Resolved! Error in APN settings sent from Public Mobile

I activated in March 2024 and from the beginning I could not send MMS pictures due to an apparent error in the Public Mobile APN. The correct settings are as follows:APN Name: PC MobileMMS proxy : mmscproxy.mobility.caMMS port : 8799Be sure to save y...

CatalystOne by Good Citizen / Bon Citoyen
  • 529 Views
  • 5 replies
  • 1 Bravos

Resolved! e encountered an error processing your request.

I can not select a plan and become a PM user as I keep getting this error each time for the last 3 weeks.We encountered an error processing your request..... when I sign in with my account I get this the last 3 weeks. tried clearing cache, tried diff...

scott027 by Good Citizen / Bon Citoyen
  • 220 Views
  • 3 replies
  • 0 Bravos

Resolved! u.s to Canada phone calls

I have a $34 50 gig Canada  - US plan,can I make phone calls from u.s to canada  as well.

Dalek1999 by Good Citizen / Bon Citoyen
  • 244 Views
  • 5 replies
  • 0 Bravos

Cannot receive or send SMS messages (calls work)

Hello I'm a new account.ESIM setup .I then ported my Chatr phone # and calls and data work fine with the new transferred #.Only thing not working is the SMS send and receive. It seems to stuck on "setting up" with the original temporarily public mobi...

LK2020 by Great Neighbour / Super Voisin
  • 367 Views
  • 6 replies
  • 0 Bravos

Full access about login

Hi. I asked a question last time. But I only got answer that I needed to contact chatbot. This is my situation. At first, I paid for a plan and tried to transfer my number from Fido that I  used to use. But I couldn't get a digit code through the mes...

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Kong2 by Great Neighbour / Super Voisin
  • 184 Views
  • 3 replies
  • 0 Bravos

eSIM to SIM card not working

HiI am new customer. Onoine, I choose eSIM card but my phone is not compatible. I brought a physical sim card but could not change the option (esim to sim). How to go back to physical sim card?Thanksfor your help

Miralia11 by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos

Public Mobile Phone number

Is there an actual help line phone number for Public Mobile?They have my original phone number that I transferred to Public Mobile but the system does not work on my phoneSo I would like my original number back please. 

Ralphy by Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 0 Bravos

Points add on annoyance

Other day I was in a bind and I needed to add some data quickly, I usually go for a high data plan but this month money is tight so I just grabbed the cheapest plan and paid with points. So I of course run out of data within a few days and that day I...

Topherjordan by Great Neighbour / Super Voisin
  • 310 Views
  • 5 replies
  • 0 Bravos

Resolved! New Subscribers with Texting Issues – APN not in Caps?

I have seen so many new subscribers posting that they are having problems with SMS and MMS. On Reddit, some people say they have had success by changing their APN setting to all caps (SP.MB.COM) even though Public Mobile’s instructions show it in low...

colleeno by Model Citizen / Citoyen Modèle
  • 279 Views
  • 3 replies
  • 0 Bravos

Email Not Reconized

For my other account with PM the login screen does not recognize my .services  as a valid email.  I already created my account and could log in last year.  This year the email in not considered valid.  I tried forgot password and when I click on the ...

Hala4567890 by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

Wife is locked out of her account.

My wife has been resetting her password and trying to log in for a few months.  Everytime she tries to login she gets the locked out message.  She is completely stuck and has no idea what to do. She can't even start tickets like this since she is loc...

Buff113 by Great Neighbour / Super Voisin
  • 192 Views
  • 4 replies
  • 0 Bravos

Resolved! No network in my house

Public claims to have reliable 5g coverage. Why am I not able to get there network on my property or in my house? Located in St.Catharines. Speed test shows 1 Mbps, if it works at all. Can I fix this or did I switch companies for nothing? 

J418 by Good Citizen / Bon Citoyen
  • 482 Views
  • 14 replies
  • 2 Bravos

Resolved! Lost sim card during travel

I swapped my Public Mobile sim card with another one when traveling in Vietnam. I forgot to swap them back when coming back to Canada. Is there any chance I can get a new sim card while keeping the current number? Thank you.Jean

jeandao by Great Neighbour / Super Voisin
  • 286 Views
  • 5 replies
  • 0 Bravos

Invoice

I was told by the community member I'd receive an invoice within 20 business days. It's now been more than 30 business days. Why is it so difficult to get an invoice? Please help.

BarryBond by Great Neighbour / Super Voisin
  • 148 Views
  • 3 replies
  • 1 Bravos

Subscription error

My subscription won’t activate. I paid and I registered my sim, picked my number but it says subscription error and it’s locked to that screen on the app. 

KittyGirl by Great Neighbour / Super Voisin
  • 94 Views
  • 2 replies
  • 0 Bravos

Subscription

How much time do I have to cancel a subscription! I received my SIM card but I did not activate it yet.

Rach15 by Great Neighbour / Super Voisin
  • 136 Views
  • 4 replies
  • 1 Bravos

Unable to send SMS after port

@CS_Agent I have directly messaged customer service yesterday but no answer yet. I submitted a port request yesterday to move from Bell to PM. I didn't get the SMS from bell asking for permission until this morning. I responded yes. That was about an...

duf1981 by Good Citizen / Bon Citoyen
  • 432 Views
  • 15 replies
  • 0 Bravos
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