Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed to a 5G mobile phone. How do I let Public Mobile know that I have changed phones.
I lost my phone and I need to transfer my current number to my new sim card, how can I do this?
why doesn't my phone work in the usa
My phone was recently stolen, so I went to a store that deals with Public Mobile and got a new phone and SIM card. I was instructed to set up the SIM card online. When I tried to log into my account, it said my password was incorrect. I attempted to ...
Have switched to a 5G phone but still keep getting messaging saying I am using a 3G phone. What do I need to do to switch over. My plan is f a 5G
My phone (samsung A53) should support call recording but has no option for that. Is that something that is controlled and supported by Public Mobile?
I need to regain access to my Public Mobile account. I cannot recall my email or phone number that was used to register. please help so I am able to top up my accounf
Question for those of us who travel and have problems with their credit card. The credit card company typically shows a 'collect call' number. If we chose to dial that number, will we be charged for minutes/roaming for that single call?
I purchased a Public Mobile SIM card and tried to activate it on my Galaxy phone. I registered a new account on the Public Mobile website, selected a plan, and completed payment. I downloaded the mobile app and installed it to activate it, but that's...
Hello, Just wondering if this is happening to everyone. But the autopay failed to renew my subscription. When I go to pay manually, it just says "Sorry, we're not able to process your payment at this time. Please try again later." and now my phone pl...
My wife wants to join public mobile using my referral. When I look up subscriptions internally , I'm seeing much better rates and data (27$ for 20gb)However when she looks up public mobile she is seeing different rates and data ( 20$ for 1gb) Once sh...
Hi, I need to reset my pin so I can pay my bill to reactivate my account. I don't have any service right now. Thanks!
I just tried to buy an add on, I’ve paid for it, but the data is not showing up on my profile.
I'm trying to reset my password and have requested a code through email, but I do not receive an email with the code despite multiple requests.
Don't receive sms 6 digit code for start up verification. Resending code doesn't work. No option to use email. Help !
Combined duplicate thread
Didnt receive 6 digit code
iPhone SE2ported number from Bellactivated eSimcalling works, browsing on cellular data workserror activating iMessage/Facetime via phone numberRCS messaging says “waiting for activation”iMessage stick on “verifying” for phone numberhave toggled off/...
Hi, my phone number end with 3586 and I am unable to receive text to signin and verify my account.Although I contacted my previous service provider and they added we didn't receive any port out request.I am facing this issue the second time.
Just signed up for a plan, picked the phone number and trying to activate the subscription on my phone.I am trying to login to my account but it is asking me for the 6 digit ever-safe ID and it's sending it to my new phone number that we activated bu...
Just in two days, it shows around 10 GB was used, but usagr history shows even Less then 1GB as one below photo. I just tried not even a whole day just check on YouTube and check the speed of the 5G. Any one have this issue?
I purchased a new phone and sim card. I'm an existing customer. The site said the esim downloaded. I didn't receive an email with a qr code.
I've been using Public Mobile's basic $15 plan for nearly seven years. Since it's no longer available, I can't log in to my account and update my billing card information. As a result, my phone service has been shut down due to unpaid bills. I've con...
HiI'm having hard time getting my daughter a monthly subscription. I signed up and enter my imei to see if ng daughters phone will work with esim. It recognize it so we went for that to save 10$ and she needs a phone ASAP. After completing the subscr...
Curious to see if anyone have Honor 400 pro Global version with Public mobile?It had Volte support, wondering if it workThanks
I have the Canada/US/MX plan… has anyone used data/roaming in Zihuatanejo? I’m only asking as it’s not one of the big ‘Americanized’ areas.. Thanks
My eSIM keeps failing to install and when I go to login for help nothing comes up for me to login and ask questions.
I accidentally turned on the PUK lock function while playing with settings and have no idea how to get back into my phone.Apparently there is an 8 digit code that I previously created but I have zero recollection of it.
Hello OP,I just paid and renewed my plan, it shows successful on the account, but still no data on my phone.please help ASAP, ThxJenny
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