Community

Rewards

I ran out of data while on vacation. When I tried to add some data with my reward points all I was offered was US talk/text and data. I used 20 points and added believing I could still use this in Canada. Unfortunately my data does not work and took ...

activation

Hi I am needing help with porting my old number to Public Mobile from Indigitel or Tiny Mobile Can you someone help with this? 

E-SIM activation

Hi, my esim activation has failed and the chat bot instructed me to ‘raise a ticket via the community’. I couldn’t see any ticket functionality, but if you could direct me, it would be appreciated @CS_Agent

E Sim activation issues

Hi Community,I needed help regarding Esim activation as my previous provider was Rogers. For porting the no i said yes to everything, but i was doing it from the other device so i think accidentally the Esim got activated on my other device. But duri...

Sim

Would i be able to add another phone to this account?

ticket no 684312-224

how to see my answers of my ticket no

I can't log in to my account on line or in the app. I also cannot get any customer service support.

No SIM yet!

I've been waiting for a week for my sim card. The website wouldn't let me proceed with an esim even though my device is compatible, and it wouldn't recognize the public mobile sim card that I already own, so I grudgingly bought a new one, after seein...

Re: Customer Service Agent

Hi, I moved my line from rogers to public i can call but I can't receive calls

Older invoices

I need my invoice for September 2024

Phone number transfer

I received text saying that I have not authorized phone number transfer, and asked me to text 1 to get authorization message. But I only got the same message again. So I text 1 again. But get nothing yet. Right now I can use data but cannot call or t...

My Plan

My account coverage is supposed to be Canada Us  Mexico but it is showing canada US only why 

Charged 3x in two days

I’ve been charged 3x in two days when I had the sim marked lost so I should not have been charged, didn’t realize I couldn’t call anyone? I need this refunded immediately . Also I never added an add on and my plan switched?

Get billing history older than 1 year

I cannot create a custom search past 1 year from today. I need billing history for January 2025 to December 2025 but am limited to May 2025 to December. 

I need the eSIM sent to my email again. The first one was sent yesterday and has now expired.

3 Days Without Service, Double Charges, and Still Can’t Pay My Bill

I switched to Public Mobile and it’s been a mess from day one. I was without service for 3 days during the number transfer, ran into issues just trying to pay a simple bill, got charged twice, and now I can’t even make a payment at all. This has easi...

problems with subscription

Never able to set up new android work phone with e sim, Problems trying to get ahold of anyone to help, Chat issues, E sim issues, Unsubscribed today, Please do not charge me, Never worked

I need to log a ticket

Messaging issues

I made a payment yesterday with a new card and since then am unable to send messages from iPhone to android, they all fail. I contacted support but did not get a resolution. My payment went through and I’ve only used 0.22 out of 20 gb. Thank you 

Sim Card

I ordered sim card on April 6, 2026. I received a confirmation email that order has been processed. However, I haven't received the sim card yet. 

Trying to submit a ticket but greyed out.

I tried activating my phone but realized my phone is not esim compatible , tried to submit ticket but it's all greyed out even though all fields are filled.  Just awful.. 

how can i pay and re-activate my phone line???

my credit card changed and now i need to topup my line. please tell me urgently 

Wrong Billing

I was bill an add on of 15 dollars on 30th April but I did not purchase it.I already have 1000 international call minutes every month with my plan and I do not need any add on.Why is this billing done automatically without my consent

Re: Can't login as i cant get OTP

I have a similar issue. I had eSIM on my old phone which died. I can log into my account from web by receiving code over email, however, to purchase eSIM i need to login on the phone. Login in on mobile does not give the option to receive code anywhe...

Signal/Service issues

Hi,I’m on Public Mobile and have been experiencing ongoing signal issues for the past two weeks. My service has been inconsistent, with weak or dropped signal in areas where coverage was previously stable. I’ve tried restarting the phone and resettin...