Community

Found out phone is not eSIM compatible after purchase

Hi I found out my daughter’s phone is not eSIM compatible after purchasing the plan. How do I request a refund ?

app

i changed my phone number on line  but my app isn't changing it

Provisioning my phone correctly

My iPhone 12 cannot activate iMessage with my phone number. The number spins indefinitely under Settings → Messages → Send & Receive. Calls, SMS, and data work. The issue began after porting from Koodo to Public Mobile and has persisted for months. I...

Cannot verify identity to switch SIM

Please help.I am trying to switch from PM to Rogers (unfortunately). The Rogers rep kept my old SIM card and gave me a temporary phone number. I replied to the text from PM authorizing the number transfer. I got an SMS several hours later saying my n...

Phone service

Good day, My public mobile account is always paid in full each month on the due date, I have a son who suffers with mental illness and he reset my phone a few days ago causing me to lose all my data, saved passwords, apps, messages, etc and I am not ...

Usage reminder does not match with actual usage

Subscription Not Activated

Something didn't go right while activating your subscription. Click below to contact a Customer Support Agent. When I click Get Support ... I get nowhere. What do I do now? 

Can't get either 5G or 4G Data service

Late yesterday afternoon my data stopped working and I haven't been able to get it back up since. Coverage says there is no outages or problems where I live, but I've done everything I can from my end (reset internet, airplane mode, restart) numerous...

Can’t use data

Same issue, can't find an answer Did you get it fixed  

Out of data, need to add to phone plan

Phone number change

Hi there. I have account with Public Mobile. I have phone number with Public Mobile for my wife. I have phone number with Rogers. I want to change phone number to Public Mobile. How can I do it? Please advise. Thank you. Igor Maksymenko. 

US Minutes in plan - Definition

My plan states that it has "Unlimited Canada and US Minutes." As my plan also includes 20GB of data for use in Canada and the US, I would like to know if "US Minutes" means I can just call the US for free from Canada, or does it also mean I can also ...

Finish off getting phone number transferred

HelloThis is Lesley McFadden. My account is all set up and I just need to finalize the transfer of my Fido number ###-###-#### over to the Public Mobile account. I've already had the text from Fido and replied YES to it. it just needs to be finished ...

From esim to physical sim

Subject: Request for Physical SIM Card and Service ReactivationDear Public Mobile Support,I am writing to request a physical SIM card to be mailed to me because my iPhone 17 Pro, which was using an eSIM, is broken. I would like to use my old phone, b...

New iPhone requires esim

Hello,I bought a new iPhone 17 today that requires an esim. Apple took my old iPhone for the trade in so when I try to login to my public mobile app it asks for the verification code sent to my cell 778-xxx-xxxx.  There is no option to click on for t...

Downgraded from 4G to 3G

Public downgraded my 4G to 3G. I have a OnePlus 2. Now requests an additional $5 monthly for service. Looking at the bandwidths, I should be good to go within city (Quebec). A few months since downgrade – was originally on 4G for many years. Noticed ...

Login trouble

I selected a plan to subscribe to as a new customer I signed up but then get an error code can’t resign up and if I log in it give error code 

lost 10gb bonus

 I had 10gb for $25/m, 10gb/2 years bonus plus a 2 GB special for a total of 22gb/m. I changed my plan for the 25gb/$25/m at renewal. When it renewed, it took away my 10gb/2 year bonus. I should have 37gb/m instead of 27gb/m. how will this be correct...

Harassing phone calls

Hello,My wife is also a public mobile user and she is receiving incessant harassing calls.If using a landline, you can press *57 (keep safe), which sends a signal to the phone company to trace the call. This allows the police to get the records to in...

Do I need a new Sim card

HelloDo I need a new Sim card if I change my new subscription for 5 G 80G data plan?ThanksPeter

I entered the wrong account number from bell and need to put the correct number in.

I am not receiving texts or phonecalls and it has been longer than 5 hours.

Cannot set voicemail number

 cannot set voicemail number. There is no choice provided on the first line and second line is grey out. Phone was restarted, but nothing changed. Phone is Samsung s24 plus. Please help and thanks.

URGENT:Port from Telus failed, esim showing unable to activate

Hi, I am porting my number from Telus prepaid account to Public Mobile today. I received the activation email, but when I scanned the QR code, my iPhone showed "Unable to Activate eSIM". My Telus service is already disconnected, so I am stuck without...

Messaging

Switched to public mobile, can't send or receive text.messages.Thanks