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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Change to cheaper subscription

Hi. I would like to change to a subscription cheaper than $23 a month. Unfortunately when I select change subscription, nothing comes up except more expensive plans. I'm sure public mobile has cheaper plans! Why am I not given that option?

Can’t find email address to a phone ninber

I have a second phone that is on Public Mobile. I have the cell # and I’m trying to cancel my subscription but it (reset link) can’t find the email address associated to the number. How do I get the email address to this mobile #?

Can’t log in

My phone got stolen. Can’t receive sms or voice messages for authentication.

Confused

I can't find thesubscription tab OR manage subscription. Where is it.Guidance needed.

Data only plan for cell phone

Hi, I have an older Samsung smart phone and want to use it for in car navigation rather than spending money on a seperate GPS like Garmin or a Tom Tom. Does anyone know if I purchase a SIM card, if cheap(ie under $20) data plans exist with PM? I woul...

eSIM

I recieved an eSIM however the phone isn’t compatible. My public mobile account won’t let me proceed with activation of the physical sim I bought. How can I do this?

Credit card

Can't update credit card been trying for days l hate to have to chang companies if yhis continues l will have to Thank You

Change plan

I recently suspended my public mobile plan (less than 90 days) and would like to reactivate it with the following changes. I would like to change the plan type and transfer my number from a kudo plan that i have. Can i still use my public mobile si...

International calls not working. Please assist?

Calling international numbers that have previously worked, and are saved in my phone. My international minutes are topped up. Still just get error messages when I try calling. How to make international calls work again?To clarify, the numbers are ...

Resolved! Cancel subscription and refund

I was charged in my card while i didn’t aprove this transaction please cancel and refund

Porting number from public mobile

Hello, my prepaid service has expired and I do not intend to continue using it. I would like to port my number to a new carrier, but I do not want to pay for another month of service that I will not use. Is there any way you can allow me to complete ...

Resolved! $15 plan / unlimited incoming

Hi. My $15 plan included unlimited incoming calls but now that feature appears to have been removed. Is this a known problem?

Resolved! I am new to PM

I got an esim and ported my number from Rogers. Rogers sent the texts saying the received a request to transfer to another provider. Set up personal hotspot says to contact Rogers. I cannot see the esim. There is no option Cellular Data Network. I ha...

Sim card?

Do I need a new sim card for my new phone? I am a public mobile customer already but got a new phone. Won't connect to Internet.

Resolved! Your services are on hold due to the expiration of your subscription. And also can't pay

Can anyone please help? I have been cut out of service for almost half of day. Didn't login my account for a while and when I did suddenly my service has been on hold (see message below). Can't use the phone at all. I have auto top-up set up for a lo...

Mt. Pleasant and Eglinton - degraded signal

Hi,I've been having a problem with my phone for about 2 weeks now. We have two phones with Public, and both have the same problem. We're located near Mt. Pleasant and Eglinton.The phone shows 2 bars, sometimes one barIf I dial out I can hear the pers...

Request for Call History Beyond 90 Days

I would need a detailed report of my calls and texts history starting from May 15th up to June 6th 2025. I understand that the Self-Serve platform only allows access to the last 90 days, but I would like to know if it is possible to receive a more co...

Resolved! U.S.A. Canada temporary calling plan

I am in the USA and need a 15 day temporary USA Canada calling plan. My plan only overs Canada and worldwide messaging. However, I have to make called from the USA to Canada and wonder if there are any special add-ons.

Payment

My payment wasn’t processed so I removed my card and tried to add it back on and it still wouldn’t take the payment. I tried to add a different credit card and it wouldn’t take that so I upgraded my plan and was able to get my phone activated again ...

My Rewards

Hello,My name is xxxxxxxxxxxxx. When I try to check my rewards points, it takes me to my mother's account and shows me her points balance. How can i rectify this? My phone number is

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eSIM activation

Hi, i have not recieved the activation summary emails and also eSIM QR code.In addition at the last stage "Step6 of 6: Activate": I get error "ESIM NOT INSTALLED" Something didn't go right while installing your eSIM. Click below and retry.My phone is...

new phone transfer

so we went to set up a new phone and transfer, but now the eversafe has a two step authentication and the second step texts a code to the number not in use. so no way to login to the account

Resolved! Verification SMS Code not going through

I cannot login to my Public Mobile account. The verification code that's supposed to be sent to my number never goes through.I need support please.

Adding a New Line

Hi I would like to refer to a family member to Public Mobile.Can I have the new sign up the same plan as I am having, $35 for 75gb, Canada,US, Mexico.If yes, how do I proceed.Thanks.

Why Pm so junk?

What is public mobile supposed to be run by tell us one of the biggest services in the world, why is it always so junk. Almost every month I have so many dropped calls and every second or third month I have to call you guys to reset my service. I hav...

2nd month in a row PM has stopped my service

This afternoon I got a text saying I needed to make a payment. It is a mistake on PMs part and I am getting sick of having my data cut off suddenly and not even being able to use *611! My plan doesn't renew until end of September or beginning of Octo...

Resolved! Coverage

I can't get data service in Shuniah Ontario Birch Beach Rd. My friend with Koodo which is the same service provider as Public Mobile Telus has service in Shuniah with 4G LTE and I don't. Thank you

Resolved! Post Test

Will this post disappear too?Edit:See last post for sim swap solution.

Porting number not success

I did port my number from rogers to public haven't received sms so now I paid twice! Customer service doesn't work Sundays! I already texted an agent! Help

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