Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone was stolen can’t get into my account without them sending a verifying code to my number which cause my phone was stolen I clearly can’t get the code so I’m locked out need help contacting anyone that can help
Why does pin no. on payment voucher not valid
So I think i messed up! My renewal isn't until Oct 25. But I wouldn't have enough to renew the same plan. So I changed the plan to a lower one and did the change effective immediately! So now I paid for that new plan and I wasn't close to my used d...
I am wanting to transfer my daughter's phone number from rogers, but it was recently stolen. So I don't have access to sms or anything other information. I have access to the rogers account but they told me that I would need to make the transfer from...
I am truly sorry I read it wrong no data has been used.Sorry again and thankyou
Hello,I am trying to subscribe to Public Mobile. I entered my payment information and was charged, but then I got error O8102 saying there was an issue creating my account. Can you advise on how I can complete my account set up?Thank you.
This has never been an issue , but I am no longer receiving pictures messages? I am only able to send but not receive Note: I have not changed anything recently and still sending to same contacts.No issues ever, only in the last few days... Any sugg...
My husband referred me to Public Mobile today, and he helped me complete my application. I am on and have phone service, but we did not see any prompts to enter his "Refer a Friend" code.Can someone please help me send an email to a Customer Service ...
Hi i registered for an esim, but my phone does not support it. I got new sim card, but cannot sign into my account to register the new sim card as it sends the verification code via sms. Please help.Thank you
removed due to violation of terms of service
Today was the 3rd time I helped someone sign up to Public Mobile. Each time, my "friend" had my referral code but Never saw a place or prompt where they could enter it. Thus, no one-time credit of $10 for my friend, and no "1 point per month that my ...
I have a new sim and I tried to transfer a number I will not be able to transfer so I want to get a new number.The problem is I cannot log in because I cannot get past:To confirm it's you, enter the 6-digit code sent to. Because I am not recieving te...
Anyone else with no service for the past few hours? Is there something that can be done on my end or do I just have to wait it out?
Will my phone work in Mexico?
How can I contact a Service Agent to have an unauthorized add-on payment charge reversed
Public Mobile has a new upgrade plan for my subscription. $20 for 3GB per month or $19 for 90 days. Problem is when I go and try to switch the 90 day plan lists only 6GB of Data not 9GB. 90 day plans should offer the 30 day plan GB's x 3. Am I wr...
I paid monthly subscription. Then few days later switched to new subscription. So within days I paid twice payments. Since subscription is prepaid, the payment for the previous subscription should be credited to my account, however it hasn’t been. Do...
im trying to activate via physical sim but the app wants esim activation. cant this be reset
I have two accounts with Public Mobile for my kids. One account seems to work fine. The other account is suspended due to outdated credit card. I cannot log in because I do not know the email used for the account. Every time I click on 'Forgot ...
Will the provided phone number still work if I don't live in any of the cities provided the service in Canada?
Hi folks,My partner started setup of a new account and she decided at the number selection screen she does not want to use Public Mobile. She believes she already paid. How can she get a refund? Will it be given automatically if the account never act...
over a year later, my throttled speed test is maxing at 150kbps down.
I have unlimited text and minutes in Canada and when I want to make a call the message says that I have used up all my minutes and need to purchase more? What is this?
I have 500 international long distance minutes bonus. My question is if I leave Canada will I be charged roaming fees when I use my 500 International LD minutes? Planned destinations are US, Mexico, and Cayman Islands.
I registered for Public Mobile a bit over a week ago. I was given the number (437) 848-****. I can only make phone calls and use the data plan. When someone tries to call me, a different person picks up the phone.I cannot send or receive sms message...
This is my phone plan, am I correct to say I would need to buy a data add on when travelling to the states?
Hello!This isn't a question, more of a statement.I just want to say that I've been with Public Mobile since 2013 (I'm pretty sure it's been that long, before Telus bought it up) and I have to say, I've never had a problem with my service, and it's af...
Can I get a plan for Switzerland
Can you help change my subscription to the $30 promo for 20gb us cad plan? I also want to get the 3rd month free offer please
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