Community

Unauthorized to login

I received a fraud alert while I was trying to pay for my monthly subscription.I am not able to login 

Cannot access my PM account

Hello! My phone is broken and Apple says it can’t be fixed. I have a new phone and need to get a new eSIM so I can use my existing phone number and PM plan but I can’t login to my account because I forgot my password. I tried many times to request a ...

WiFi calling option

Does PM support WiFi calling option?I have tried to check my settings and couldn't find the option to activate it, I got a line with PM recently to test it and see if they are actually any good !

cancelling my subscription

What is the best way to cancel my Subscription without getting billed again on my credit card on the next cycle ?I have saw few comments that even after they unsubscribed from the settings and msged PM agent, they still get charged. 

no service

I cannot locate any information regarding my subscription.  I had phone service earlier this morning and now i  and i have no service; not phone, text or date.

Mexico coverage

Hi,  I have a trip planned for Mexico in March.  I don't see an add on plan that I can purchase for a short time,  and don't need to step up another $10/month for a plan that includes Mexico.  Are there any options available?    Can I do an upgrade f...

how do I change my credit card information in my account?

How can I reach support?

I did try to contact chat.... wait for a few hours, down to 2 in the queue, after that again 29 people in the queue. Very annoying. Tried to submit a ticket, "Submit ticket" option greyed out, can't send the ticket. I did order a sim card online on J...

US roaming data

Hi, does the US 15-day roaming package includes unlimited data in US for 15 days?

No data

I am currently in Mexico and if I’m not connected to Wi-Fi, I have no data

Pay account

How can I pay my account when I’m past due?

No calls, just endless spam blank voicemail

My voicemail fills weekly with spam/blank voicemail. There are *no* phone calls (it's not about blocking calls). Somehow the spammers are going straight to voicemail. Most of the area codes are Nova scotia/PEI.What is the point of leaving a blank 3 s...

text message

I unable to receive text message from certain numbers include the Public verify code , what should I do please 

Refund

My account was overcharged. Where do i go and who do i talk to to get my refund?

eSIM

It’s been over a week my eSIM is not transferred. The QR code I received in the welcome email has expired. 

Problem logging in my account

After updating email I still can't login on my account 

Subscription change

Hi. I plan to switch my subscription for 2 months to facilitate a Mexico trip. Will my current plan still be available so I can return to it after the trip? My concern is I don't want to lose access to the $18 plan.

How do I find my account number

US Roaming Android

My Public Mobile plan has Canada and US phone and data service. When I’m in the US, I can’t seem to use the Internet or access data roaming from my plan. I have a Samsung S22. Is there a setting or something I'm missing? 

My phone no longer recognizes my sim card. Do physical sim card die?

Do sim cards die? My phone will no longer detect it. Was working fine up until this morning. This is *urgent* as you might imagine, as now flying blind unable to text or call or roam. My investigation so far:I have removed, cleaned and reinserted the...

Voicemail Notification

I have a public mobile voicemail notification that says new voicemail. It keeps popping up even after dismissing it. I have deleted all messages in my voicemail and the voicemail says no new messages when I call it. I have also cleared cache from my ...

Phone not completing calls

I just reinstated my account yesterday after awaiting my new credit card due to getting scammed- my phone is not able to complete calls

Unable to login to my PM account due to the lack of access to an old email address

Hi,I can't login to my PM account since I don't have the access to the email address which was initially linked to my account. Because of it I can't update my credit card info and my account got suspended.Any idea how to fix this situation, please.Th...

Why my account was automatically put on hold and also $10 discount as a new customer was gone?

I just noticed that my account was automatically put on hold and will expire on Feb 25th. I will lose my phone number. Why did it happen? I have never requested it. Please reinstate it immediately because I have had my phone number since forever.Also...

U8m1 - can't make any 800 calls.

Hi there, haven't been able to make 800# calls .  rebooted - same problem...How do I get this resolved.