change credit card information
have to change the autopayment information, but after sign-in, could not get verification code because the email address is no longer available. need help. and the *611 failed
Forum Posts
Resolved! unregistered sim \ no network connection
just spent the past five days trying to connect to Public Mobile. i've tried everything suggested to me through Community but nothing is working. i keep getting errors \ unregistered sim and no network connection.what is the problem?
Resolved! Transfer (Port) number from Rogers
My aunt had a landline with Rogers and wanted to move her number to a cell phone to take to long term care. Rogers claimed that they couldn't transfer the number out, so I got her a Rogers cell plan. I'd like to change that to a less expensive plan (...
Resolved! Purchased Phone Do Not Have Tracking Info/Receipt
I placed an order for a phone recently. I did not save a receipt if that option had been provided, and I do not have the ability to track my order. How should I proceed as the process is a little anxiety inducing. Thanks
Resolved! Free International calling minutes
I have been using the PM offered international calling minutes. Having so much of my minutes left under my account, I still cannot make calls now. I wish I could speak to a real customer service rep from PM to solve the account issues. PM, please hel...
Resolved! PUK and SOS
My son has been unable to use his phone for a few weeks.It says Enter PUK on one screen (what is PUK?)and SOS only where Public Mobile is. He doesn't know what he did to get put in PM jail How do we get outta jail?
Resolved! 50 outgoing texts
I have run out of the 50 outgoing texts but have 1000's of minutes left and lots of data in the $13/month plan still. How can I get more outgoing texts added??? There is no add-on option that does this except upgrading my account it seems to the $35/...
My account
Hello my recent bill was much higher than normal. Checked and plan had been changed without notification or authorization. When sent request for reason and credit of funds was told it was billed correctly for the plan. Wanted to know how the plan sud...
Resolved! Porting
Can I add a second number to my existing public Mobile phone?
Resolved! 4G service
I understand 3G service is being phased out over the next year. What will happen to us on a 3G service? Will we have to upgrade to 4G or our phones wont work? Thank youBob
Resolved! My SIM is locked, I need input PUK number to unlock it, how can I get it?
My SIM is locked, I need input PUK number to unlock it, how can I get it?
Cannot activate a SIM card for a phone, Error code 837.
I am trying to activate a phone for my wife with Public mobility and I am getting error code 837.
I payed for service for a youth in my care. How do I stop the charges to my card?
I payed for service for a youth in my care. He has since left my home. How do I stop the charges to my card? The card expired in October and actually was cancelled and replaced and still the charges are coming through. He lives in another community a...
Resolved! Internet connection
I cannot access the internet with my iPhone SE. I have internet thru my home network so I know it is not my phone, but I cannot access the internet away from home. I live in Calgary, so I think it should be easy to get a connection in this city. My "...
Resolved! My account number
I need to know my account number where can I get?
Resolved! new sim not working
new activation sim not working still
Resolved! My payment was not same as the payment in my account.
Hello, My payment was not same as the payment in my account.Who can I contact with? Thank you.
Resolved! Cancel Account
Due to the death of my husband, I need to cancel his cell phone plan with Public Mobile.
Not getting phone calls
My phone calls do not come through so I can pick them up and do not go to voicemail.
Resolved! Change email address on the account
I recently changed email providers and need to change the email on my account. I can’t log in because it’s the old email. How can I do this? Spent the last few hours trying to get assistance from public but no further ahead.
Resolved! Why is a community account necessary for account details?
I want to port out but in order to do this, I need my account number and be certain auto-payments are turned off. Why is this so hard to do and why is this done by setting up a community account?
Payment
I can’t get my BMO card to work anymore
Phone use in Barbados
Is there an add on I can purchase so that I can use my phone in Barbados?
Switched to 4g plan 2 weeks ago and I'm getting terrible speeds
Getting 1-2 Mbps on speedtest.net. People say it takes 48 hours but I've switched on this plan 2 weeks ago. And these are some poor speeds.
Resolved! ordered sim online nov30 never arrived
How do I contact support regarding a missing order 318293 can you re-ship
Resolved! Switching my email
How do I change my email I can’t seem to get in my old email so need to change it
Resolved! Boxing day deal....
I just ordered a Sim card today Jan 9 2023, It will take a few days to get the card... will I loose the deal? I got 2 cards coming one for me and one for my wife
Resolved! Setting up account
I need help setting up an account. I created my profile however I'm still not able to set up the account details
Resolved! Compromised Credit Card
My credit card was cancelled due to being compromised. I don't have my new card yet, and won't before my payment is due. How can I ensure that my account does not get suspended while awaiting my new card? I do not have another credit card.
Resolved! 100 Minutes Canada-Wide Talk
I have plan with 100 Minutes Canada-Wide Talk. By mistake i did purchase add-ons 500 min Canada-Wide Long Distance. If I use during billing period my 100 min. will I be able to make local calls (i.e. using 500min.) Thank very much for the response.
