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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9987 Views
  • 100 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20713 Views
  • 181 replies
  • 24 Bravos

Resolved! Sim

I have purchased my planand it says my phone isn’t compatible with the free eSIM the phone is an Apple 13 proWhere Can I ask for a refund of my 40$? If we can’t get this to work. 

Darcarr by Great Neighbour / Super Voisin
  • 231 Views
  • 3 replies
  • 0 Bravos

$39 @ 20GB vs. $39 @ 50GB

I searched the threads but didn't see a clear answer.What's the diff between these two 4g plans other than an extra 30 gigs? Is there a catch?Currently on $39 @ 20GB with max. monthly loyalty reward of $5/mo.

Nick_II by Good Citizen / Bon Citoyen
  • 546 Views
  • 11 replies
  • 1 Bravos

Rate plan increases

Are all rate plans subject to increase? I want to switch to Virgin Mobile. But their plans offered have a note included saying rates are subject to increase.Is it the same with Public Mobile plans?  

Kim6020 by Great Neighbour / Super Voisin
  • 261 Views
  • 6 replies
  • 0 Bravos

Resolved! E sim

I have an account etc. but now it says it couldn’t activate my sim. now what?

Darcarr by Great Neighbour / Super Voisin
  • 211 Views
  • 2 replies
  • 0 Bravos

Resolved! Number Porting issues

Hello,How do I get help with transferring a number? I have two lines that have not had their number transferred and honestly, if it wasn't for the price this service is offering, i would have aborted this whole process. 

Re: Not getting 6 digit code after transferring number !

I have the same problem.  Came to PM Jan 1.  Replied YES to confirmation text from old provider to transfer the number . Left old provider sim in phone. Getting inbound calls. NOOutbound calls: YESAccess data: YESText send: NOText receive: NOMessed u...

PGY by Good Citizen / Bon Citoyen
  • 160 Views
  • 3 replies
  • 0 Bravos

$29 30GB Plan

Anyone else having this error when Activating the $29 30GB Plan?

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Priority by Deputy Mayor / Adjoint au Maire
  • 326 Views
  • 3 replies
  • 0 Bravos

Resolved! help with a number change please

Hello!I have an issue, I have just activated my phone with PM but I made a mistake, I wanted to change phone number but instead of that I entered by mistake the same phone I had previously. Can you please help me to choose a new phone number?

alex2022 by Great Neighbour / Super Voisin
  • 205 Views
  • 2 replies
  • 0 Bravos

Change credi card

What's wrong with my account? I've been trying to change the card on my account for weeks and I keep getting a try again message. I've tried everything and it's the same message everyday.

CrazyGnome by Good Citizen / Bon Citoyen
  • 235 Views
  • 5 replies
  • 0 Bravos

Confirming identity

Hello, I’m new to public mobile but can’t seem to get past this page. Can anyone help me?  

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Erin9 by Great Neighbour / Super Voisin
  • 301 Views
  • 9 replies
  • 1 Bravos

Confirm for full access

Hi I'm new to public mobile. And when I log in on the app. It tells me to comfirm 6 digit code for full access. But it's not sending a 6 digit code to my phone number.  I ported my number from bell And can send and receive texts and phone calls

WendyMort by Great Neighbour / Super Voisin
  • 221 Views
  • 5 replies
  • 1 Bravos

Completely unable to purchase US Roaming Add-Ons.

I have tried repeatedly, both with the *611 number, and through the website, to purchase the US Roaming Add-On with 3 GB data, and it keeps refusing to complete the transaction. The website claims the purchase has been made with funds I have added (w...

psdragons by Good Citizen / Bon Citoyen
  • 359 Views
  • 11 replies
  • 0 Bravos

CANNOT CANCEL A SUBSCRIPTION

I cancelled my subscription on the self serve login, but the next month they continue to bill me, and it's back on subscribed. I cannot get in touch with any support at all. Thinking of filing a complain to the Consumer Protection Bureau. Any advice?

WL096032 by Great Neighbour / Super Voisin
  • 248 Views
  • 4 replies
  • 1 Bravos

Roaming in greater Minneapolis/St Paul Area

Recently I bought a text and talk package.  I tried at several locations to make calls in M/StP and its suburbs and nowhere could I make a call.  The call just immediately went to a call ended screen.  In Fairness I could send texts that were receive...

Jethro_82 by Great Neighbour / Super Voisin
  • 196 Views
  • 3 replies
  • 0 Bravos

Duplicate PM SIM Activation

My SIM activation and subscription were working fine. Last week I logged into the PM mobile app for the first time to purchase an add-on. During this initial login I was unexpectedly prompted about activating my SIM. It appears I accidentally activat...

DonLou by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 0 Bravos

Forgot to add my referrer code

My name is Chidubem. I just activated my Public mobile and I was referred by a friend. While activating my sim line, I forgot to add his code which is xxxxxxxxxxxx. Could you kindly add the code so that I will the $10 off my next bill?My phone number...

Nob51 by Great Neighbour / Super Voisin
  • 164 Views
  • 1 replies
  • 0 Bravos

Unable to activate eSIM

I just switched over to Public Mobile and confirmed with the porting team that my number was successfully ported over from Rogers. However, I cannot active my eSIM and get an error message saying to contact my carrier service. My phone is no longer w...

Amsa by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 0 Bravos

Resolved! Annoyed

Ok so one of these PM customer service decides to write me and be so rude!! I have all messages who do I contact to get it dealt with? I'm an army vet and they are being so rude to me! I told him not to be rude to am Army vet and he's still being rud...

Esskp by Good Citizen / Bon Citoyen
  • 411 Views
  • 10 replies
  • 0 Bravos

eSIM

My eSIM does not seem to activate. I tried to transfer everything over Saturday evening, it is now, Monday, and I am still on Bell. I did receive a request from Bell to switch, to which I confirmed yes, but for some reason, my eSIM will not activate.

James34 by Great Neighbour / Super Voisin
  • 148 Views
  • 2 replies
  • 0 Bravos

Subscription Plan

Hi there, i'm a current public mobile subscriber, my current plan is $25/month for 1024 MB of data. I see that new activiations gets $24/month for 4GB of data, is there any way to get a better deal on my current subscription or do i have to leave pub...

Roaringhammy by Great Neighbour / Super Voisin
  • 255 Views
  • 5 replies
  • 0 Bravos

Credit card renewal

I have a credit card that expires on Nan 1.  I have three accounts (tel. #s) on the card.   I have renewed bmy card on my account ant two of the accounts are still connected.  However, one was disconnected.How do I get the 3rd one reconnected?  I've ...

RE18 by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I prevent auto renewals?

How do I prevent auto renewals I don’t see no option and also I want to transfer my plan to a new sim with new number how can I do that?

MaddyS116 by Great Neighbour / Super Voisin
  • 241 Views
  • 5 replies
  • 0 Bravos

Resolved! Number Porting Issue - No Incoming Calls

I am unable to receive incoming calls after initiating a number port into Public Mobile. I responded YES to the SMS to initiate the port. Please send me the porting team number.

GJP0 by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 0 Bravos

Resolved! CS_Agent

Need customer support agent my phone number did not transfer and i have a nee number

Lynfreake by Great Neighbour / Super Voisin
  • 220 Views
  • 3 replies
  • 0 Bravos

Resolved! Roaming

If I buy a roaming add-on, can I call (voice) from Hawaii to North Carolina?

JohnnyB1 by Good Citizen / Bon Citoyen
  • 400 Views
  • 10 replies
  • 0 Bravos

Resolved! Boxing week deal current customer

Hi, I'm a current customer but saw the boxing week deal (29$/month for 30gb data) is significantly better than my current 35$/month for 3 gb data. Is there a way to match this as a loyal customer or do I need to cancel?Thanks,Kim

kimfm1 by Great Neighbour / Super Voisin
  • 624 Views
  • 10 replies
  • 0 Bravos

Charges I do not recognize

I have a few charges I do not recognize.  On November 27 I have a charge of 17.25.  In September I was charged 3 times as opposed to 2 (34.50, 39.10, 24.15)

Molly5 by Great Neighbour / Super Voisin
  • 127 Views
  • 1 replies
  • 0 Bravos
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