Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am currently traveling in Hong Kong and need to keep my phone number in order to receive verification text messages from my bank.Since Public Mobile does not offer international roaming, I would like to transfer my number from Public Mobile to Kood...
I just bought a new phone and got an eSIM. My calls keep dropping and I can’t always be heard by the person on the other line. Please help
Me and my husband use the same Fido account. We both switched to PM, at least we tried. But our numbers failed to transfer and all messed up. I end up getting my husband number. And he ends up getting an unrecognized number. But he can still get call...
I have more than one email associated with my number, I cannot access my account information, chat bot suggested I set up another account and now I have two.
Hello,I have a 8GB Canada wide data plan. I am travelling to USA in the next couple of days and i am not sure what i need to do to use data in the states, I am just going for three days and not planning to use a lot. Do I have to purchase an add-on...
every time go to US come back I can not call 800 numbers, please help?
Something is very wrong with my account, I have cleared cache/cookies, tried incognito mode on two computers. Tried my cell phone app I tried switching plans to the new mexico plan I want to but now I got billed for another two months. I am on a pay ...
I dont know why I cant make calls I need help
I pay my 15 year old son’s bill. I keep getting unknown charges but can seem to find where I can talk to anyone to find out what they are. I’ve already checked the account to see if my son is adding anything on and he isn’t how do I resolvevthis
Hello my data for browsing the internet is not working keeps buffering. Tried airplane mode resetting still didn’t work. Any ideas ?
I’m using an iPhone 11 Pro Max with a physical SIM. I already switched from eSIM to physical SIM, restarted, reset network settings, checked LTE mode, checked network selection, and my phone still randomly loses service/data. I do not see a VoLTE tog...
i changed provider to Fido but i need you to activate my phone number ###-###-#### so i can use it on my new plan.
I still have balance in my account. Is there any way to withdraw it? I'm leaving Canada and won't be using this service anymore.
Hi, I had the same trouble on my transfer. I thought my transfer was completed but it wasn't. I called Rogers to have them cancel my service which seems to have been successful (calling the number gets you a NIS message) but the Public account isn't ...
Ordered a new SIM online on 28 May, today is the 10th business day, didn't received it yet.
The old sim card and carrier belongs to a corporate account, which has released the number. However, as the phone was with the company they failed to respond within 90 minutes and the port failed. However, on Public Mobile side the port completed a...
Hello , I have issue with eSIM activation I can make outgoing calls but I m not getting call or text messages
Please give me the steps I must follow to port a VoIP phone number (Land line) to Public Mobile.
I just bought a calling plan to the US, but I still can't make calls. It says there are no free minutes.
Hi,I have a promotion of $5 discount in my current subscription. If I changed the plan, will the discount be carried over to the new plan?Thanks
I payed for two different subscriptions on the same account within two days.I would like to cancel both subscriptions and get a refund.
I'm getting a carrier voicemail notification on my primary voicemail. (red dot) There is also a secondary option that I;m not familiar withIf I click on call carrier it asks me for my password, (what password?) How do I clear this voicemail ?
Hello ,I am trying to log in to my account to change my Credit card details for payment . I do receive the code in my email xxxxxxxxxxxxxxxxBut it also asked for Eversafe ID code. But since the phone is not working I can not give those details to acc...
Can you please deactivate this account:xxxxxxxxxxxxxxx, credit my Visa, and stop future payments as I did not port a phone number to Public Mobile on this email address. I cannot proceed under the account page as I am blocked with a message from PM "...
did this work for you
Hi, for the last couple of billing periods, i have been noticing a huge discrepancy in my data usage as stated on my bill vs. what I actually use. Last month, the text came almost a week before the end of cycle, claiming I had used nearly all of my d...
Can you reimburse me for an eSIM? I removed mine and had to buy a new one to see how it worked as I have the same phone as my wife's. I was the one to figure out the problem with my wife's phone not public mobile and I shouldn't have to pay the $5 f...
Hi Community I am on a Canada-US unlimited talk and text plan, but I am unable to call a California number starting with 310-961-XXXX .When I try to place the call, it does not connect. Could someone please advise whether there is a known issue with ...
