Community

Cellular doesn’t work

When I am not on wifi I am not able to download new emails although my cellular is on. This happened since I installed NordVPN 

Slow 5 g

Why is my 5G only running at 10mbps???

Pre- Autorized Payment to be cancelled

I am no longer with Public Mobile; however, the company is still charging my credit card even though they are no longer providing services. How can I resolve this issue?

annoying, irrelevant 3g message

every time I try to use my iPhone 7, I get an annoying voice message warning me that the 3G network in Manitoba is shutting down.  It plays the whole message before connecting my call.I am on a 4G plan.  I don't know how to stop this messag.e

Cell phone will not work in Mexico

I have a Canada USA Mexican plan. I cannot make any cell phone calls. Can you help me as I am down in Mexico thank you

unable to place 1-800 calls

Hello,I am currently unable to call any toll-free numbers (1-800, 1-866, etc.) from my phone.When I try, I receive the following message exactly:We’re sorry, your call cannot be completed as dialed. Please check the number and dial again, or call you...

I hate this platform

I’ve been here trying to speak with a LIVE AGENT for 30 mins PLEASE HELP

Need eSIM, received regular SIM, cannot switch unless I activate the wrong sim

New account. Sent a regular SIM. Only have eSIM. When I log into my account, ONLY page is "Step 5 - activation". When I click "My Account" it logs me out. When I log back on, "Step 5 - activation" - tried OVER and OVER. Forcing me to activate a SIM w...

Roaming outside of USA/Canada/Mexico & Verification codes

Can current subscribers please let me know what options are available for receiving verification codes (SMS, 2FA, etc.) while traveling internationally, since international roaming is not available with Public Mobile?

esim activation - esim struck in activating status.

hello,Ported my number and new esim is struck in activating and never active.Unable to use esim. Customer service is NO help. I can't port to other provider also as I dont have number to authorize text message. please helpTried multiple times activat...

I am trying to cancel my subscription to Public Mobile (my login no longer works)

Hello, I am trying to cancel my subscription to public mobile. I have switched to another cellular service and appear to have lost access to my public mobile account after porting my phone numberPlease cancel my account, any further payments, and aut...

Switch new phone to public mobile

Hi - my wife is getting a new flip phone that is basic and does not have internet capability. The phone is an Easyfone A Series and is advertised as compatible with Public Mobile.  Is it possible to switch her from Bell to Public Mobile with this new...

Can I switch between iPhone eSIM to cellular iPad eSIM using iPhone data plan?

I am getting a new iPad and have been consider a cellular version. I don’t want to pay for an iPad add-on, even if Public Mobile offered this, which they don’t. I don’t want to tether my phone because this drains the battery fast. My perfect solution...

Bonus Data is only Domestic data for use in Canada

This isn't a question, just an FYI that I learned the hard way this week.  My 50 GB data was used up 12 days before my new month starts while I'm travelling outside Canada.  I was frustrated that my bonus data didn't "kick in".  After submitting a ti...

Is there an outage in Montreal H2P 2L6

I can't seem to get any bars of network in my area since this morning. Please find a way to fix this @Support 

I can not connect to my Nord VPN while using data

 Hi there, I recently switched to Public Mobile and am having trouble connecting to NordVPN while using data. I can connect to Nord via Wi-Fi without issue, and I can use cellular data without issue when Nord is not on. My goal is to use NordVPN and ...

No service or network for over 2 days

Why does it take 72 hours on the backend to fix service for my phone? 

Contacted by a competing carrier

Hi,I was contacted a few days ago by Rogers to switch to them for the same plan (Canada-USA-Mexico calling; 1000 minutes of International Calling; similar data allotment per line) as what our two lines have with Public Mobile (PM) at present but with...

Physical Sim to eSim (New Phone)

Hi, I'm currently using a physical SIM card and would like to switch to an eSIM while keeping the same number and plan. Could you please let me know how I can do that?Also, if I decide to switch back to a physical SIM in the future, would that be pos...

I cannot get my data to connect to the internet

eSIM activation issue

I’m having an issue activating my eSIM. I tried to activate it on March 2nd following subscribing to a new plan, but had been unsuccessful. I was in contact with an agent, but it has been no help. I’ve been without phone service for 2 days as this is...

Promotional discount not applied to account

Good afternoon, I am entering my second month of service with public mobile and just received a message that my service has been suspended because the payment has not gone through. I registered for the 50% promotion for 24 months with the $40/month p...

How do I regain access to my PM app after having to redownload the app?

Hello, I already have an number with PM but when I logged back into the app after having to redownload it, I am being asked to either transfer my number or choose a new one. How do I regain access to my existing account?

Can't Change Plan

Hi there. I am looking to switch to the $20.00 for 500mb data + unlimited talk and text plan but when I try to log in after selecting the plan, the screen goes white. Please help@CS_Agent 

My account is gone **URGENT**

Good morning,My daughter reached out to me yesterday stating that her phone is no longer working which is strange as I pay the bills for her account.I remembered that possibly due to my credit card being hacked and I was issued a new one that the old...