Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

subscription

I just purchased an add on subscription to call and text the USA... It is not working..

Request to Stop Promotional Calls

Hello,I hope you are doing well. I have received many promotional calls from some companies, and I would like to request that these calls no longer reach me. One of the numbers that called me is:13192204659. Please take the necessary steps to ensure ...

No service

Just got to mexico and not recieving calls and data not workingmessage to incoming is You have reached this that is not equiped for incoming service5b1 code

Subscription

We are a new subscriber to Public Mobile, and have switched everything over. Waiting for the SIM information to transfer to the eSIM. Wondering if we will get notification when the transfer is complete.

phone

can you tell me why my phone is not turned on yet.

No service yet.

I’ve had the subscription for 5 days now and still no service and I’m having trouble getting help.

How to resume my old plan?

I suscribed to public mobile in may or june 2024 with a 20$ plan, I had to go to the USA in Oct 2025, so I upgraded my plan for a month thinking I could go back to my 20$ plan once I get back,, I do not need a 40$ plan, now I suppose I should have ad...

Trying to get new SIM card I purchased thru PM website

Hi,I purchased a physical SIM card thru the PM website a few days ago. (This is to replace my wife's card as her iPhone says it can't find the SIM card anymore. My wife is also a PM subscriber.)My statement shows that the payment went thru, but I was...

Canada, USA and Mexico cell plan

I signed up for the Canada, USA and Mexico cell plan. My phoned worked well in the USA, but does not work at all in BAJA Mexico. Not sure if I am not have a the right setting on my Apple IPhone 12 edited by computergeek541: changed category (discussi...

Referral code

I signed up for public yesterday and my phone is working great. I tried to provide my referral code to my husband and it's saying it is invalid. The code is typed correctly, we've copied and pasted and text the referral code link over. Why isnt it wo...

Credit card charge

Hello,I was with public mobile for a few years but am now with Telus for the past year. I am currently living in PEI and just noticed a charge from Edmonton from public mobile self serve. Obviously this is in correct or a fraudulent charge! How do I ...

Issue after porting no calling or texting incoming and no outgoing texts

We ported and I tested calling after installing the esim. Now he can't recieved or send text messages, we have turned rcs texting completely off and still having issues calls go straight to voicemail when I call but he can call out. He is activity wo...

Pin

I'm a new customer since the weekend. I had a complicated set up. I did not receive a PIN number and I never left the phone for 8 hours. edited by computergeek541: changed category label (discussion isn't related to Community)

Payment

Why not accepting new credit card

Resolved! I don't have access to the phone. Will not let me access my acct

I purchased a phone, and attempted to set up an e-sim. It did not work, and now I cannot access the account I set up, even to cancel the acct. I have set up an eversafe thingy and I have confirmed myself through that via email, but then it keeps aski...

Resolved! is it possible to get the black friday deal for 3 new lines ?

I'd like to move my 3 existing lines from rogers, assuming I can get the promotion on all of themin addition, can all numbers be ported ?

Data

Data not working. Text and calling works

Wifi calling?

Hi there, just became a new member for public mobile but kept dropping calls in our house which with Telus previously never was the case. I found out that wifi calling was enabled with my Telus provider but not with Public Mobile. It says it doesn’t ...

Credit card payment not accepted

My renewal failed. I believe my credit card details were correct. I have updated my credit card details again and retried the payment. It still failed. The message received is "Sorry, we're not able to process your payment at this time. Please tr...

Resolved! sending pictures

I recently noticed my pictures taking a long time to send, i tried clearing the messaging cache , and rebooting the phone it did not help. Now i have been told my picture are arriving to who i send it to, but NOT from my phone number. I checked to ...

Resolved! Call forwarding in Mexico

Can I call forward my number once I am in MexicoThanks edited by computergeek541: changed category label as discussion isn't related to how to use the Community website

Cannot log into account

Hi there, I'm a current public mobile customer and I'm finding it impossible to log into my account.My purse and wallet were stolen along with my phone. I seem to be running into dead ends everywhere.I need to be able to log into my public account to...

QR code for eSIM

I am existing subscriber to PM with eSIM for over one year. I bought a new Samsung phone but the smart switch app want to scan QR code from PM eSIM . I thought the new did not work so I went back to Samsung store to return then they told me that Smar...

Portable troubles

We’ve been having issues transferring my partner’s phone number from Fido to Public Mobile. We used to have a shared account with Fido. My number transferred without any problems, but my partner’s transfer never went through. We also never received t...

email

logged into account and changed email associated with account....now when i log in it want to finish an activation....imy cell is working just fine atm........how can i get into my account?

Outgoing Calls - hit and miss

Why I cannot call many numbers off my contact list - it is not ringing , neither in my caller’s ear nor on the callees phones ? I created this account and imported my number three days ago , from Bell . Some of the contacts confirm functionality tho...

Logging On

Hello I have problem log on in my account

I was double billed

on my November 22 bill I was charged $25 and then charged $29. When I changed my subscription I did not receive a credit in my account

How can I have my second number added to public mobile?

I have two numbers under my name with Rogers. I am using one number and my wife is using the second number. I have created a profile with Public Mobile and waiting to port over one of my numbers. Trying to find how can I port my second number with pu...

Network constantly dosconnecting me

For the past two weeks I have been disconnected to public mobile network more than I've been connected it's extremely frustrating not being able to talk to an actual human being and just talking on chat none of it has been any good I have done all th...

Community

Forum Posts