Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to port my business line to a business platform. It did not go through. The company I was transferring to said that I didn’t confirm the porting in time and so it should be back in your hands but when I did this, I did confirm it within 1.5 h...
Activated with public just now but the sim card is defective. Cant get verification code by text and no option to send by email. I need help to change to a new sim
Like others here, I was told by PM that I have a month to buy a new phone or they will add a $5 increase to my bill to penalise me for not having a device on their VoLTE whitelist, despite all of my phones supporting VoLTE. I'm supposed to enter an ...
when I try to login I am ask "RESUME ACTIVATION"
How do I get into contact with a different agent, they haven’t responded in over 45 minutes and I really don’t want to explain my story again.
Hi everyone, I recently today have been having issues with my data. My subscription just renewed on May 10th, and I have used barley any of it. As of this morning it was working fine and I had no issues but about 2 hours ago i noticed it was not conn...
Hi,As of June 1, 2026 my home address will be changing.Is there somewhere I can change that or do I need to?I asked the chatbot but there was no address field.I tried on EverSafe ID as was suggested in a chat, but there is no where there to change ad...
I am a client of public mobile so I talked my In-laws to get it as well and they have had nothing but issues with trying to set there phone up. they actually have 2 different phone numbers for the 1 account and neither one of them receive phone call...
Is it confirmed that the Samsung S20 5g phone is NOT compatible with Public Mobile's VoLTE ? I entered my IMEI in the Public Mobile checker and it says it is not compatible, OR they are unable to find a match in their records. I did get the message...
Many of the calls I have made over the last two weeks become one way after 3-4 minutes, where I am able to hear the call recipient but they cannot hear me. I hang up and try again and again and again with the same thing happening. This same thing hap...
How do I change the phone number on my account, my dad still has my number hooked to his account even after removal. I can give u his account number if needed, please assist us on this it has been a very long process and we would like this to get res...
Hi,How can I know if the UMIDIGI G9 5G device is VoLTE compatible with Public Mobile?Thanks
I can't make or receive phone calls. When someone phones me and I try to answer it hangs up. I can't phone anyone because it says I don't have an active account.
Hi, I just received a text message saying that my data has been used up and I can no longer access mobile data.However, when I logged into my account, I saw that my plan includes:- Base data: 60GB- Promotion data: 45GBThe 60GB base data has been used...
How do we find how much data we have used?
my present phone will not work on the 3G network.how do I buy a phone 4G LTE/5G? where in Montreal?how do I remove the sim card and place it in a new phone?
Anyone know if this hotspot will work with PM?From its specs... Network technology5G sub-6GHzNSA, SA, NR-CA, DSS supportedSRS Antenna Switching4x4 MIMO 5G sub-6 GHz4G LTE Cat 204X4 MIMO 4G LTE3G HSPA+/UMTS
I have received a text from PM saying my phone uses their 3G network so they will start charging me $5 more. They asked me to switch to a 5G phone. My phone is Samsung A34 which is a 5G phone. I have checked settings and my 5G settings are turned on ...
Hello,I’m using a Samsung Galaxy S10e, which supports LTE and VoLTE.My mobile data works on LTE/LTE+, but my voice calls only work on 3G fallback (calls fail when I set LTE-only).I received a message saying I may be charged an additional $5/month bec...
I got the $5 notice from Public and I think it's because I'm on the cheapest plan I could find and it only offers 3G speed. Will I have to change plans to a 5G plan to avoid the penalty? I guess it'll cost me $10 to save $5 to move up to a 6G plan.
Hello, I'm using my husbands account because mine has been closed on April 24th when I switched to a different carrier. My name is Marie Beaulieu, email: [email protected], phone 343.463.6007. When I switch carrier on that date, my account was immedi...
Question please @publicmobile- I notice I lose complete cell phone service in Lloydminter AB/SK during power outages. Can you please advise why the local cellular towers lose complete power loss? Do I require a different provider to reduce the freque...
I'm using an Ulefone Note11 8GB ram and 156GB storage, settings show I'm using 4G. apparently Public Mobile does not recognize thei phone as VoLTE capable, I think it is, what canI do short of buying an overpriced phone?
Hi, myself, my son, and my sister all got a text from Public Mobile saying we need to switch to a 4G LTE/5G deices to avoid this amount on your bill starting on your bill starting on your following renewal... I have a Google Pixel 9 phone and it is...
Hello,This is related to my previous post about a specific phone but now I'm just looking for advice in general. If you have absolutely no interest in discussing dumb phones then this post will not likely be for you. I realize there are older posts b...
OK, so they offer me a nice deal, I accept. States they will upgrade service, but don't.Please help
Hi,I have a 4G device and I got a message from Public mobile as:Public Mobile update: Your device uses our 3G network. Starting June 15, 2026, you will see a $5/mo 3G usage price increase on your bills if you continue using this device. Your monthly ...
Yesterday, I set up an account with Public Mobile for my phone number, 226-755-3587. Today, I transferred the other three numbers from Bell to the Public Mobile account that I created yesterday, under the assumption that all four phone numbers would ...
Why isn’t my phone number (###-###-#### from Telus business account transferred to my new public mobile account yet. Request submitted yesterday
Hi,It happened previously (that caused closing the tickets due to lack of replies for 48 hours) and yesterday again. I want to understand why Support doesn't see replies to ticket while the reply is in Private Messages.and received today Thanks
