Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, whenever I try to log in to Portal, I'm getting asked to enter code from phone that I'm texted. I've entered it 6+ times and it keeps looping. I need to enter the portal to cancel the subscription. Please help!
I just joined 10 mins ago but missed adding my nephew’s referral code during set up. Can it still be added so he gets credit?
I have a current plan but when I logging it’s asking me to choose another plan
Are payments automatically withdrawn from your payment account?
New user to PM. Just signed up to a Boxing Day deal. Will this plan’s rate go up?
Hello I just started using my Can Amer Mex subscription. From Mexico I can call BC but I can not call Yukon?? Please help.
I am trying to buy tickets and am getting the message that I can only use a mobile number or landline, but my public mobile number is a mobile number. I am wondering if public mobile isn't listed as a Ticketmaster approved carrier? Also, I ported t...
I would like to change my plan to this one but there is no option for me to change this plan even in app and website.
The current name associated to my phone number is a former small business. I would like to switch it from that name to my own. I know this is possible because I have contacted Telus. Can I get help with this? Thanks,Carole
Hey folks, saw the $35 USA / Canada / Mexico 75 gb promo. I click to subscribe and can't login get this flashing Eversafe screen, refreshes every 1.4 second infinitely. Tried incognito and 4 different browsers. If I don't try to login following the p...
getting error message, can't activate new account
I am trying to move my cellular data from my old iphone to my iPhone 15. How can I do this?
Phones not working. Need to open a ticket
Already a PM user, need to subscribe (change to) to the $29 Can-US-Mex plan. Please help.
Hey all:Does anyone know if the 75gb plan will increase in price after a set amount of time? I didn’t see anything when I switched, but I just noticed Freedom is advertising a similar plan but the pricing is only fixed for 18 months.
Hi, could you please tell me if I can buy an e-SIM from abroad (before I will arrive in Canada)?
I purchased an e sim, i want to use a physical sim to be able to switch the device, is this possible?
Hi there,I just subscribed same plan last month as price $30/month, however, it dropped to $29/month. Can I apply for this deal with lower cost?Thank you David
I currently have an active 75 GB plan and had to switch phones (water damage) to original phone. I have tried getting a new eSim through the FM app, which shows only this option for purchasing a physical sim (see image below). It will show the option...
Hello, I could not find the data and minutes add-on carried forward from earlier cycle as the the Current Subscription and Addon section seems to have changed and does not show that anymore which used to show on the earlier page. Could you please let...
What is the coverage for these "International" plans? Is it any country that has a cell tower? Just looking to clarify as I would want to travel to Korea/Japan/Mexico without having to purchase separate eSim data plans.Thanks!
I accidentally subscribed to multiple plans by changing subscription and have been charged 3-4 times. Would you revert all the payments except for the most recent one of $ 35 with 75 gb data and 1000 mins internationally for the Philippines, UK, etc|...
Hi,I'm on the $36 BF plan, can I switch to this new promo plan? I don't see it when I try to change my plan.
HiI upgraded my subscription to the $20 plan but within a few mins submitted a second request to the $25 plan instead and it looks like within the Public Mobile website the 2nd one took effect but when I check my credit card website, I only see the 1...
Hello,I was following the automatic instructions on the public mobile app l, and it failed to instal the eSim while I was connected to my previous provider and WI-FI. I tried adding the eSim from the QR code in the welcome email, and it failed too. I...
Please advise how to fix this.
I am unable to make calls within canada. My receiving is ok. I can make long distance calls. No network issues in my area. What's wrong with my connection?
I just got a new iphone14 and every time I go in my app to download it only gives me the option for to order or pick up a SIM card my phone doesn’t have a sim slot
Hi,I need some help with my account. I got an email this past Sunday that I had 31.60 points to use. However, when I logged in, it says I have 6 points only. I have not redeemed any points in the past, so I’m not sure why I’m missing 25+ points.Pleas...
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