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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim card

Sim card did not arrive after 6 days

It appears that my phone number may have been fraudulently used

Hello,Recently, I have been receiving calls from unknown people asking if I had called them.This seems to have started in January, and I have received about seven such calls so far.I am concerned that my phone number may be spoofed or used without my...

Unsubscribe from service for 90 days

Heyi juts recieved my sim and activated it. I am leaving for three months to an Asian country. Is it possible to unsubscribe for three months and reactivate it and loose my promotional offer, which is 20 dollars for 24 months

Messenger or sms chats

How do I obtain a copy of my last month of messages received?

submit ticket fail

failed to submit a ticket. Error message at the top but I cannot find any problem. All fields were filled out correctly.

Forgot the login credentials

I am unable to recollect my email and password used for the current public mobile package , I need help with getting those details as my auto payments details need to be updated and due to which my service has been stopped.

Service not working

My wife has set up an account on an eSIM . She has a number but the service is not working. We can open the account on her app and see the subscription. The service is being used for travel with the Canada US and Mexico plan.

Accounts

Hello, i have 2 accounts. One I’m still being charged for that I don’t use. I can’t get into that account. The other account that I have been using. I can’t get into it either. How do I fix this?

Issue with esim access

I have issue with my esim, it didn't work for some reason. And app continue sending verification code to that number. I have access to my email address but it told me that I need verify that phone number, and I can't do it. I don't know hot to re ins...

Resolved! Confirm my number is able to be ported

How do I go about confirming my number is able to be ported. I don't want to sign up for PM only to find out my number won't work. I was about to sign up with another carrier, only to find out I would lose my number.

How to use voice overseas

I need voice service immediately ive been in Phillipines for one day and lost my passport. When I dial any number my phone says im not registered on network. How do I use my 1000 minutes to phone

Forgot the password and username

Hi there, I lost my credit card and get a new one. I couldn't loggin my account and pay the monthly fee. I forgot my email and password. please help me, thank you

Can Public Mobile adopt Passkeys and 2fa?

Hey!I was really hoping that a project manager could pick this up, I noticed that for logging into the public mobile app, that the only 2fa option seems to be sms which often isn't very secure.I was hoping that Passkeys and 2fa keys could be added fo...

Didn’t receive my SIM card

I paid $10 for the SIM card, and it’s been 14 days now. I still haven’t received it.….

SIM not received ordered Jan 25

HelloOrdered SIM + plan late Jan 25, 2026. Expected Delivery Feb 3, 2026. Now Feb 9/10, no SIM arrived, no updates.Thanks!!

Can’t switch Accounts

I manage my own phone number and two for my children. Is there not a way to sign out of my main account and sign in into each of theirs every time I go to my account it just auto logged me in to my own account there’s no option to switch accounts

Get my old Cell Number

My old cell # is still unused and I'd like to register it with Public MobileThe last time I used it was on BellIs there a way to get that number on PMSteve

Transferring phone number, text message does not work

I joined Public mobile last month from PC mobile. After purchasing a monthly mobile plan, my data, calls, and text messages were unusable for an extended period. My phone number and data finally started working again last week. However, my text messa...

Plan upgrade

How can I upgrade my plan to work in Norway while I travel there on vacation?

Esim activation and phone unlocke

I have my phone unlocked from previous provider.Unlock code: 9847289289845620I want to release the previous locked network and activate the public mobile esim.

Urgent: SIM Card Delay and Request for Assistance

Dear Public Mobile Customer Support,I am writing to express my frustration regarding an issue I have encountered with my recent purchase. On Sunday, January 25, I signed up for a plan, but it has now been almost three weeks, and I have yet to receiv...

Payment

I have noticed that my credit card was also charged twice in January and now in February.

Switch phones

Hi there, How do I switch my account to a different phone

My card removed

Please I want to take my card out , because am no more with you people.

I still haven't received SIM card, ordered 17 days ago

I submitted the order on Jan. 23, but still haven't received it today (Feb. 9)!

Change Subscription

I’ve been assigned a new company phone number with a data plan that meets my needs. I’d like to keep my Public Mobile number but reduce my plan to the $20 month option. However, when I try to manage my account online, I only see options to upgrade, n...

I didn’t receive SIM.

I paid 13 days ago and still haven't received the card. I can't access the contact information for not receiving the card in the app either. Could you please help me resolve this as soon as possible? Please tell me the tracking number so I can check ...

Not able to call out nor receive emails

I can receive incoming calls but unable to call out from Mexico nor receive any emails .Was working a few days ago

Hotspot Nat Type

Hello! I've been trying to use my hotspot to play some games online with my Nintendo switch. The problem is that it gives a nat type of D. I need B or higher. Is there any work around for this? There's no wifi at the location I'm doing this at. Thank...

CAN'T SEND/RECEIVE CALLS TEXTS

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