Number lost in porting

[Elcor]

I tried to port my business line to a business platform. It did not go through. The company I was transferring to said that I didn’t confirm the porting in time and so it should be back in your hands but when I did this, I did confirm it within 1.5 hrs and when I said Yes to porting my number immediately stopped working. If it wasn’t ported properly why isn’t it working? This is my business line and I am extremely stressed at the moment 

[Elcor]

No I have not received support yet. I’ve had the same question asked to explain my situation 3 different times. I’ve taken the time to respond and then nothing! I and waiting multiple days now and still no proper help. I simply cannot understand how this is even possible in a serious situation for a client. It’s unbelievable 

[Elcor]

I have never been so frustrated with a phone company. I am literally feeling sick because of all this. Please help me ! I need my business phone number back. I’ve tried to open several tickets, I’ve had 3 CSA message me and when I answer one, I never hear back from any of them after spending time to explain my situation again to each one of them. I’m still waiting for a response and help. I just can’t believe this

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[softech]

@Elcor 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Sansan]

I will send you another message with the phone number to call to check on the port.

[Elcor]

I have submitted multiple tickets in the last 2 days since this happened and have had not one reply! I can’t believe a service like this doesn’t have a number to call or even someone who messages you right away when something bad happens! This is our livelihood!

[softech]

@Elcor 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.