Help! Porting.

[GreenCanadian]

Hello, very frustrated new customer here. Trying to port my number from Koodo. 

No bill owing, I've gone through all the steps. I should be able to port just fine. 

I'm unable to get any kind of help doing this as when I try to port through the website it forwards me to the app, when I try to port through the app it keeps asking me to contact chat and states my number isn't eligible for porting.

I've tried to contact chat and a live agent but to no avail. The chat keeps asking me to sign in but then errors out on me. 

Why is there no available phone number or proper way to receive help with public mobile ? It's incredibly frustrating. As a brand new customer, I already don't want to be here. 

[softech]

@GreenCanadian 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre