Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Message regarding inserting new SIM card for PM

I didn’t get a message saying the transfer was completed and to insert the new PM SIM. How long do I wait? It was probably 20 hours ago.

SOS mode

Hi Everyone,While creating an eSIM my phone went into SOS mode. I tried resetting my network settings but that is not working. I read I may need to buy a new eSIM but I am frustrated that customer service can't walk me through this process instead of...

Resolved! Porting transfer

My porting transfer has not been completed. I was unable to reply to TELUS within 90 min so the transfer request was cancelled. I need PUBLIC to redo the request.

How to get QR code to transfer public mobile number to new phone?

I chatted with public mobile help chat and it told me I must purchase an e sim which I did, installed it and was supposed to receive a confirmation email containing a QR code so I can scan it and transfer my current public mobility number to my new p...

Resolved! Need to change delivery to pickup

I opted to get my new sim card delivered, but I will need it sooner than the expected delivery time. I’m having a very difficult time getting help with this as all I need to do is change from delivery to pickup and I can’t get ahold of anyone

Signal strength in Kamloops is unusable

Around the last two weeks of December the signal strength of Public Mobile (PM) at home went from five bars to one bar. The neighborhood I live in is Brock in Kamloops.With such poor signal strength I am even missing calls. I've tested three differen...

Urgent: Incorrect number assigned after Fizz → Public Mobile port

Urgent! Incorrect number assigned after portI ported my phone number from Fizz to Public Mobile manually with a support agent . The port did not complete correctly and I was assigned a different phone number that is not mine.My original number appear...

SIM on my iPhone

您好，我想在我的iPhone 16 Pro Max上激活公共移动的eSIM，但我还没有收到二维码或用于手动设置的SM-DP+信息。请问您能否生成一个可用的eSIM激活二维码或提供手动设置的详细信息？谢谢！

eSIM problem

I changed provider to Public, eSIM not working, submitted ticket to get new eSIM sent to email. Been 2 days, nothing yet.

SOS No Service for a full day - transfer from Koodo

I'm getting no service after subscribing a day ago and transferring my number away from Koodo.I received a text from Koodo yesterday evening that my account was cancelled and that the number was transferred after I replied Yes to confirm the port. I ...

iPhone 11 new activation from eSIM not working

I got a new activation and I can’t seem to activate eSIM from iPhone 11. I went to get physical sim but cannot move past.

Double Charged

Hello,I was charged twice for the same promotional plan on January 26.I initially paid $22.60 for the promotional plan, but due to an app issue I was unable to complete the final step of activation. When I later logged back in, the app prompted me to...

Resolved! Bought a your new SIM card online

I bought a new Sim card from your website on Jan 25. When i made payment and realized the Sim card could be delivered in 7 days. I will be out of town on Jan 31 for 1 month. lf l have to activate the Sim card in March after l am back, when do you sta...

Resolved! Subscribed to new plans (flash sale) but not have not activated yet

The public mobile site and the app was in maintenance on Jan 26th 2026 probably due to the overwhelming demand of the flash sale. When the site was finally up around 11, the flash sale was still available past midnight so I purchased 3 new subscripti...

Transferring number

I ported my number from Fizz yesterday at 5 pm. Outgoing calls work, but incoming calls still route to Fizz. The port-in is not fully completed. I sent msg to CS agent yesterday, and they said will complete the process in 90 mins. Now it still not wo...

Customer support

Has anyone had their ticket resolved or even heard from customer support in the last 48 hours?

Porting a number in fails due to Public handling error, and leaves my account options inaccessible

Hello: I was attempting to port my number from Fido to Public, and followed the directions faithfully. On my phone that currently supports Fido, I bought and paid for and installed an eSIM for Public. Public and Fido worked flawlessly side-by-side....

Portability

I ported my number from Fido yesterday at 4 pm. Outgoing calls work, but incoming calls still route to Fido. The port-in is not fully completed. I sent msg to CS agent yesterday, but I didn’t receive any response yet

SIM card

I can't use the SIM card activate phone.

Data problems

Since I switched to public mobile two days ago my data hasn’t worked. Have done everything the chat bot recommends and it didn’t fix the problem. Any ideas?

eSIM failed to activate

Hi there, I still cannot activate the eSIM. When can it be resolved?

Live chat is useless...

I'm having issues getting my esim. My number was ported from Telus which was done, I no longer have service or data. I have been waiting 2 hours for an agent on the live chat, made it to 1 person ahead of me just to get thrown back to 20 people ahead...

paid twice in 5 minutes - can it be refundable?

Hello,In December, I paid twice - renewed one subscription (Canada bundle ) and then immediately changed my subscription (Canada-US bundle) and paid again. I know, unused portions are not refundable, but that time I bought it by mistake and did use m...

Resolved! Is Auto-pay automatically applied?

I am new to Public Mobile, and I would like to confirm whether Auto-pay is automatically applied to my account. I noticed that my credit card information was already saved when I subscribed yesterday as a new customer.

2 Samsung phones (3-country/45GB plan) having major issues in FL.

Outgoing calls: Recipient can't hear us. Samsung Android Galaxy A50Voicemail: Cannot access.Drops: Calls disconnect after ringing. Safety concern: Worried about 911 reliability for wife's heart condition. Is there a work around for the 911 call that ...

No response from public mobile CS_Agent

I have ported my number in from rogers and there was a porting issue as I didn't receive a message from Rogers to approve the request. I called Rogers regarding this and they put in a bypass and then they advised me to call Public Mobile to reinitiat...

problem with talks and sms

@DR_PM I am transferring my number from Fizz to Public Mobile yesterday 1.26. The data (internet) is working fine, but I cannot make/receive phone calls or send/receive text messages.Here are my details:Phone number to port 438-365-9806i already re...

I run into an error when transferring from koodo prepaid account

I follow the bot's suggestion, and activate a temp number. Then, I summit a ticket yesterday, please help me ASAP!

Resolved! Do I need to update my credit card expiry date

My auto payment credit card will expire soon, do I have to update the payment data when my new card (same credit card number) arrive? Thanks.

Resolved! When the referral reward $10 will show up?

I joined yesterday using my friend's referral code. However, I don't see any referral reward show up on my account. When will it show up? Thank you!

Community

Forum Posts