Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
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I have been with Public Mobile since the very beginning. I am now lossing rewards (monthly savings from my bill) I had earned from being a long standing customer. How is this seriously justified? It is an insult. Will definitely be shopping around if...
I was planning to upgrade my subscription to $50/mth, 5G with 100GB Data today, however I noticed that plan no longer states "unlimited data" at slower speed (once your 100GB is consumed). Was that feature of the offer removed? If so, how do I go abo...
Hello,I signed up for the recently released (released approx. May 2024) $34/month plan.I had a question regarding the features of the plan, specifically the data and calling for USA.The plan includes:- 50 GB Data within Canada and the US at 5G speed-...
Hi Public Mobile,I am a long time customer of yours. I recently purchased a regular Canadian data add-on instead of a US- Data Roaming data add-on on May 6th, 2024..Could I please get the Canadian data add-on purchase refunded?Thank you.
Can’t get in old acc it was hacked so I made a new one and used my same phone number to sign in . Can you transfer it please
I am an old customer and still using the pitiful $25 1G plan. If I change to the lower $15 plan, will the original data bonus still be retained? Including the recent 30G and the previous 2G per year, as well as international long-distance call minute...
My plan was upgraded today but it seems like mobile data isn't working. Data is on and nowhere near finished. I have a Huawei Mate 20 Pro.Thanks!
Hello, My payment automatically changed from 20.7to 28.75 on May this month. I didn’t find any rewards on my account.How could I have the same price , please?
Hi There, I have been overcharged, My regular monthly payments are $19 after deducting the rewards but this time it was $26.25. I don't know why? Maybe the rewards were not applied this time. Please fix this ASAP.
Hello,I transfer from freedom mobile to public today. I received the message from freedom to reply YES within 90 minutes to the message if I want to finish the transfer. If I don't reply within 90 minutes, the transfer will be canceled. I failed to r...
I need help to cancel the eSIM option and get my refund for the current plan
I only can receive the phone call message, but I can’t call the same number back as it continue has error message: your phone is not activate on the network. Anyone knows why? Thanks
I have the $34 plan with unlimited USA data roaming. And I am traveling in Boston right now. When I go to "Network & Internet", I see the "Calls & SMS" cycle between "SIM 1 (Temporarily unavailable)", "Public Mobile", and "Public Mobile (Temporarily ...
My koodo service is closed and my last step to active Publice service is not copmpleted because they ask my put 6 number code to confirm is me. "Confirm Your Identity""You are logging in from an unknown device to confirm it's you , enter 6-digit code...
I'm prepaid with auto-pay until May 28. I'm going to switch providers near the end of May. I presume I need to cancel my auto-pay. How do I do that? Once I have my new SIM card, do I have to contact you before I put it in? I want to port my exis...
Hello,My account is apparently on hold because my CC expired. However, I see it actually charged on renewal date (?) on my CC billI changed my CC details earlier today but the account seems still to be on hold. The app thinks I haven't done so and it...
I have a $430 bill credit. How will this work once the point system takes over
Hi, I have ordered a SIM card last week and i was wondering if there's a way i can track where it is at?Thanks!
Hello. I got the text today morning that I can not get my previous number. I called previous company and they said that public mobile cancelled transfer my previous number. I called again that previous company and they said that no body asked transf...
I’d like some clarification on the wording here. I can call Canada wide and I can call US wide when in America -but can I call long distance from country to country (Canada & US) without using up my existing long distance minutes?Its the Canada -US w...
Hello, This messsage is for @CS_Agent ,I'm trying to sign up for your service, but when I click on Continue set up, I get an error page Error XXX. When I try adding the plan I desire and log in, it asks me to continue my application, and then I rece...
I'm wondering if anyone has an experience travelling in Europe with Public Mobile? I know that they don't offer roaming options outside of the US. I plan to get an eSim and local number when I arrive. The only issue I have is that so many sites requi...
I have been trying for over a week and have submitted several tickets. I have not received any response from PM. Is there no way to speak to a real person, your automated system only takes me on circles. Please port my number ASAP!!!!!!
Where do I find my account number and I am having trouble logging in when I get the code I put it in then nothing happens
I ported my number over to p.m. Two days now my phone number is not working There is no network The IMEI is unable to register on PM network. It did register initially when I ported the number over, but they were some residential issues with the EM t...
Is my call, text and data plan that I have now good in the USA as is or do I need to buy additional USA text/call/data. My plan is $34/month 50GB Canada -USA
I just added 2 vouchers to make my payment now it's saying I havent but the vouchers say redeemed
from my account and bill info seems I can not find my month loyalty and $3 monthly refer 3 friends and 2$ auto pay reward. can any one help me to check ?
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