Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can’t receive any phone and text while I’m in China . I want to make sure how to get service in China. If not, may I ask the refund or postpone the time to the time I am back?
Although I upgraded my plan of 5G two months ago because I was not getting any cell data service, I'm still not able to get Internet service although it appears from the screenshot below that I should be. I have been paying for cell data for the last...
Hello, I have a Samsung Galaxy A53. It seems to be since the Android update of August 5th. I have now a very bad connexion to the mobile network. When I am on the phone, everybody says that they have a hard time hearing me. Also, only one or two, or ...
I have two accounts, one account is glitching and is stuck on a "new activation" process screen. This phone is functioning but I can't fully sign in to make any updates. The second account is completely locked out, neither the "lost email" nor "los...
I signed up less than a year ago got 30 gigs then it went down to 20 gigs now I just noticed it's 15 gigs
Until today my phone did not “ring” if a call was received from an unknown number…ie the number and or name was NOT in my phone’s contacts.
I ran out of my mobile data and was wondering if it possible to renewal my subription earlier. Could you help me with that?
I need to change the expiry date for my registered auto payment credit card.
I signed up Monday, but my phone wont work where I live, so I've been trying to cancel. They've charged my credit card, but I can't get a hold of anyone to get refunded.
I purchased a subscription 3 weeks ago and have paid the subscription fee $40! But I have not yet even received the SIM card which I have paid an extra $10. Given such inconveniency to even reach an agent to request an update, I'm no longer intereste...
my public mobile number is not working, saying as " the number is not assigned" how can I solve such problems
I cancelled my account by unsubscribe and you are still taking money from my visa.
Does the Can-US- Mex plan cover the US territories ie: St. Thomas The Freedom plan does.
I’m a new subscriber with a data package for U.S. and Mexico, on my first trip to U.S. data did not work. In my cellular settings on my IPhone 13, there is no option to roam? It just lists two lines, Primary and Secondary, both with my one phone numb...
Maybe it's just me, but I noticed a total lack of good back to school offers, not just Public Mobile but everybody. I guess we'll have to wait for cyber Monday, black Friday and winter holiday season.
I am unable to receive verification codes to my email after loosing my phone, I am also unable to get codes to my phone number, as I've lost that too so im inable to sign into my account. I need to get back into my other public mobile account to swit...
How do I use my North American wide plan while in the USA or Mexico? Do I need to turn on roaming or will my phone automatically connect with partner providers?
I have to pay two phone bills, one for my husband and one for me. I use two different bank accounts and I have the funds but the money wasn't taken To renew the subscription. Please let me know what I can do to fix this thanks
I've been trying to log into my app for many days, but it's not working. I can use my phone fine, so I know the payments are up to date. I uninstalled the app, and then I could get to the login screen. However, after 2FA, it wouldn't let me into the...
My billing period and also my wife's bi;;ing period has been moved ahead by 5 or 6 days since we joined last september. The billing amount is the same but it is not monthly anymore.
What happens when you use all of the data on your plan?Does it slow down? Cut off? Extra cost?
Hello,Yesterday I created a new acccount with Public Mobile and Activated a new (temporary) phone number, with a physical Sim card. The payment was processed successfully. The activation was successful, I was able to send+receive texts, and send+re...
How do I make a payment myself when the automatic withdrawal did not go through?
Is there a signal booster package? I don’t have the signal I used to sometimes shows full bars and stuff won’t load for internet calls are choppy even with 3 bars at times edited by computergeek541: removed category labels that are unrelated to this...
Updated to iOS 26 on iPhone 13 Pro. After update I can no longer use iMessage or Facetime. When I try to toggle on it it tries and then says activation unsuccessful. I’ve tried activating on wifi only and same issue. Anyone else experiencing this ? O...
how do I make a payment? I've tried using a laptop and even tried 611 but cant make a payment. My phone is not working! HELP!!
We have the same problem, In Europe for 2 weeks already and we can’t use the phone with the package we bought, we can’t text or get calls why is this
Is it possible to activate an eSim on a new phone that isn't currently connected to a cellular provider?The new phone is able to connect to WiFi.
Hello , I cannot remember my email , and my phone was disconnected because I lost my credit card and blocked it a day before the new bill cycle. And there is no number to call . Can anyone help please .
How can I talk to someone to help with my new account activation. I received an email saying welcome aboard along with my new phone number. But while waiting for the last loading screen, a message popped up saying that the activation has failed. It...
