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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14251 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25384 Views
  • 183 replies
  • 26 Bravos

points replacing rewards

I have tried to look for information but do not understand how the public points work. I had looked before but saw no advantage to the public points system.How will I gain points as I will not be able to refer any more friends as they will no longer ...

Whiner23 by Good Citizen / Bon Citoyen
  • 362 Views
  • 6 replies
  • 0 Bravos

Resolved! Travelling out of country with an Esim

I am leaving for a Europe trip in a week or so and am going to be using an ESIM there; seperate from my public mobile plan. will my plan be affected/charge me if I do not turn roaming off?

Mak3 by Great Neighbour / Super Voisin
  • 319 Views
  • 3 replies
  • 0 Bravos

PM cuts in on every phone call and asks for a password...

A friend signed up a while back on just the basic plan because, like me, they don't use the phone a lot.  However, every time they do PM interupts the call asking for a password.  My friend is elderly and this is causing hm problems.  Is there a way ...

RodPM by Good Citizen / Bon Citoyen
  • 282 Views
  • 5 replies
  • 0 Bravos

Roaming in U S

I recently purchased the 75GB Canada- US subscription.  We are travelling to the US soon and I know the plan includes messaging but do I need to purchase additional roaming to make phone calls?  ( senior here and not tech savvy)

Loops by Good Citizen / Bon Citoyen
  • 290 Views
  • 5 replies
  • 0 Bravos

I was charged twice on February 02, 2024

I was charged twice on posting date:  February 02 2024.  The transaction date was.  Februrary 01, 2024.  The amount charge twice as seen on my MasterCard is:  $12.32Please look into this. p.s. I could send a picture of my CC statement but your servic...

Simonxyzabc by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

New PM number associated with another apple id

I have a new PM number with eSim.I want to change my setting to send texts and Imessages from new number but I cannot register the new number with my Apple ID as it says the number is already associated with another Apple ID.How does this get rectifi...

Sluggo2528 by Great Neighbour / Super Voisin
  • 333 Views
  • 5 replies
  • 0 Bravos

Resolved! Canada-US plan speeds.

I am on the new 5G Canada-US plan and am using it in Florida. It is working well, but I am curious why I am only getting 4G here. I am able to get 5G in Canada.

PF3 by Good Citizen / Bon Citoyen
  • 362 Views
  • 7 replies
  • 1 Bravos

My account

HiAre there any locks when porting out from Public Mobile to Bell? 

Threedenim by Good Citizen / Bon Citoyen
  • 439 Views
  • 15 replies
  • 0 Bravos

About payment notification

I have a question about how to get  notification for my phone monthly statement ?Since I have old rewards plan I don’t receive any notification for my phone monthly bill, from next month I think the public mobile will charge the monthly payment first...

Shirly19 by Good Citizen / Bon Citoyen
  • 111 Views
  • 1 replies
  • 0 Bravos

Re-activating my number

Hi, I had a phone number activated from Public mobile. I stopped using for awhile and its now deactivated.I am looking to get back the same number again, however, when I tried to login to my account with new interface, its now asking for email instea...

Annnsh5 by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

data speed

so plan is 60gig 5g,unlimited 512 kbps throttled after. my account says 256kbps cause i've used my 60 gig. seems false advertising on speed.

jay_jay3 by Good Citizen / Bon Citoyen
  • 462 Views
  • 15 replies
  • 0 Bravos

Experience with speed throttled to 512kbps.

Hello.With the unlimited data plans has anyone passed their full speed allotted gb amounts per month? If so, when speed drops to 512kbps how seriously bad is it? Can you still stream on other devices using your cell's tethering / wifi / usb ethernet ...

dariovitale by Great Citizen / Super Citoyen
  • 331 Views
  • 6 replies
  • 1 Bravos

Payment/cards

I registered a new dd card in November.The account says next payment due April 12Today I got a text prompting me to pay now as my auto debit has an issue......so I reentered the card info Am I missing something here ?

ScottyKen by Great Neighbour / Super Voisin
  • 138 Views
  • 3 replies
  • 0 Bravos

Resolved! Does usage history work in self service?

I am trying to look at my usage history for the last 90 days in self service to try and find a number I called in January. It only takes my back to February. Can anyone confirm that self service is working for usage history going back 90 days.

Cant recieve messages

I ported my number and its successfully come over and i can make calls and send messages but i cant recieve messages. Ive sent my mom messages and she gets them but i dont get anyones messages. It says when i call my mom its from the number i ported ...

Caleb6 by Great Neighbour / Super Voisin
  • 99 Views
  • 1 replies
  • 0 Bravos

Porting In.

Okay, so I've done this 1,000 times and I know there is an issue here..I have an existing account with a number I'm going to release in favour of the one I'm Porting in to Replace it from Lucky Mobile.However, whenever I 'Transfer a Number' it never ...

Priority by Deputy Mayor / Adjoint au Maire
  • 206 Views
  • 3 replies
  • 0 Bravos

Ordered wrong sim

I just started a new subscription plan but accidentally selected a physical sim instead of an eSIM. Can I get it changed before the physical sim ships?

Watersworth by Great Neighbour / Super Voisin
  • 152 Views
  • 3 replies
  • 1 Bravos

Payment

My account is not activated since day one but public mobile keeps taking money in my bank account. I just need to know why 

JG9 by Great Neighbour / Super Voisin
  • 271 Views
  • 6 replies
  • 0 Bravos

5G

Hi I just switched my account from 4G to 5G on my day when I pay my bill. But my phone shows the same 3G it never switched from 3G to 4G and now it did not switched to 5G. thank you John

295336 by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Current Plans

Was looking at the current plans. I see the $24 4g plan is better than the current $25 plans I have for my wife and I. However it looks like it's not available to long term clients? Same with the $29 plan. Our needs aren't great and the $24 one would...

MJinCB by Great Neighbour / Super Voisin
  • 165 Views
  • 3 replies
  • 0 Bravos

US/Canada unlimited calls plan

Hi all, recently signed up for the $34 50 gb data plan with unlimited calling. does unlimited calling include calls from the US to Canada when I’m in the US or just Canada to US? 

Wardey by Great Neighbour / Super Voisin
  • 242 Views
  • 4 replies
  • 1 Bravos

Resolved! Unable to access community forum

Yeah, yeah, I know I'm in the community forum, and complaining about accessing it. With this new EverSafe, and linked this-n-that, I had to create a new forum account name as I couldn't use my original login name as it was being used already. By Me. ...

Anonymous by Not applicable
  • 576 Views
  • 9 replies
  • 0 Bravos

911 call

Someone made a 911 call on February 4, 2024 around 5am from my phone but I cannot find that call on the log. Where do 911 call appear? I cannot see any trace on my phone. Thank you in advance for your help.

Charlie77 by Good Citizen / Bon Citoyen
  • 336 Views
  • 10 replies
  • 1 Bravos

Resolved! Migrating to Public Mobile

Can I migrate to Public Mobile while keeping the same phone number of the other carrier I’m migrating from?

JoeLast by Great Neighbour / Super Voisin
  • 220 Views
  • 3 replies
  • 0 Bravos

Re: Chatbot Ticket Issue is Resolved!

I have had tough time actually been unable to transfer my existing Koodo number to public mobile. each time i reach the opening ticket page on Public Mobile, the error is : Oooops , something went wrong , try again later.Can you please help transferr...

Lebon by Great Neighbour / Super Voisin
  • 248 Views
  • 1 replies
  • 0 Bravos

Resolved! Auto top Up

On FEB24,2024 we were charged $14.00+ tax shortly after signing with Public. We had, (and still have) very little data usage and do not remember signing up for these extra charges, and don't understand the reason or need for this Top Up. 

rbbranscombe by Great Neighbour / Super Voisin
  • 192 Views
  • 2 replies
  • 0 Bravos

Phone plan not working in United States

Hi there, My husband and I signed up for the Canada-US promotion that advertised 50gb within Canada and US, and unlimited Canada and US minutes and messages. We went to the States a little while ago, and neither of our data worked. We got a message f...

Ash19 by Good Citizen / Bon Citoyen
  • 478 Views
  • 10 replies
  • 1 Bravos

Agent

Ihow can I get an agent to discuss a billing problem?

BillH1 by Great Neighbour / Super Voisin
  • 118 Views
  • 2 replies
  • 0 Bravos
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