Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I started the number porting yesterday. Still nothing. The eSIM is installed and the Public Mobile Account shows as active. I get a text on the previous phone telling me I have not replied to the text. Problem is I’m not getting the original confirma...
i want new 5G plan with 175GB data but data drops to 150 when i sign in as current subscriber.....Is my continued, loyalty not equally valued to that of new subscribers?
Hi,I was using Public mobile with eSIM on one device and changed to a new device.When I purchase a new eSIM on the new one, it charged me the eSIM fee.I thought I was eligible for a free esim? Is it possible to get a refund on this?Thank you!
My account shows Your e-sim could not be installed after everything done from my side received an email of payment 15 days ago but my account is not active still . My mobile phone don’t show any network connection and public mobile number in cellular...
I want to port out my number from public mobile to freedom. They are not able to send me request.
I am having trouble transferring my number. When Virgin Mobile asked permission to transfer my number I replied Yes. I have heard nothing since and my number has not been transferred.
I can make texts and phone calls but don't have access to data if I'm not on Wi-Fi. When I was in the United States I by accident shut off my SIM card. When I turned it back on I had no access to data. I can still receive text messages and phone call...
I am a prepaid plan client of Public mobile. Can I quit my quit my plan any time and get refund for unused remaining period?
It's reducing too much data, need customer support.
I am unable to access my Phone- SIM- is PUK-locked Meesage on My Samsung a Phone
Locked out of email that is registered and payment method needs to be updated due to new visa card so phone has been suspended. I can not login to public mobile due to security verification.
Hi there, could anyone please help me. I accidentally pick esim instead of physical card, I already authorized my bank for my payment. I cannot download a public mobile app because mu phone doesn't allow me to do it, therefore I am not done setting u...
I do not have 2 phone numbers, to use the 2nd one for verification purposesplease, help.
Hi I am unable to access my account. Both my and my dad's accounts are somehow under his email, but when we log into his account with his email we only see his plan, not mine. When I went to recover email and used my phone number, it sent a confirmat...
I don't get it - there nothing there about changing my user name/ID. What am I missing????
Hi I just requested for a transfer. my number ported over but it is not working and virgin is asking for the account id I had with public, which i cannot find anywhere. I need to know my account id.
I got a new iPhone 17 pro and bought an eSIM for it but it failed part way through and now I cannot log into my account because both phones are not working to receive text messages. Can you activate my physical sim or disable the two factor authenti...
In November 2025, I signed up for Public Mobile, transferring my existing phone number from Telus. I received an email confirmation from Public Mobile that my number was transferred and my account was active (see screenshot). Public Mobile has been c...
My friend who also uses PM gets the recorded message about 3G networks being shut down every time she makes an outgoing call. The message is about a minute long & says that Manitoba will be shutting down its 3G network on December 31, 2025 except for...
It’s regarding my charges and overages stating I went over data in just over a week which is not true and had to purchase more data which is unfair and my rates have not been applied as it had been promised when signed up.
how come since last summer, I see Public Mobile charges $2.41 more. But my plan seems to be the same, $25 plan. It does not look like a price hike but what is that ? I never overuse my data and my calling is unlimited and I never call Long Distance...
I received a 75% usage message at 1:20am. 18 minutes later got the 95% usage message. 4 minutes later got 100% used and now can’t use data. My phone data usage doesn’t say I’ve used anywhere near that and the daily usage on the app/website adds up to...
My old phone is broken and i cant get verification codes to activate my new sim card.
Connected to public Mobile yesterday but can’t send or receive calls or texts. Why is that?
I was wondering why Public keeps pushing Koodo ? The plans don’t seem as good as Public to me. are they shutting down Public? I’m pretty happy with my service. Any thoughts?
I have the same issue, I can't do any outgoing and can't receive incoming calls. No mobile data either. Someone message me pls, I moved yesterday and paid the subscription plan, money was already deducted from my banking account. I need someone to fi...
Never get activation email but creditcard has been charged
Need help on above.
WHY IS MY PHONE CUT OFF , PAYMENT IN NOT DO UNTIL 15APRIL
