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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

IMessage not working.

Hello,I recently purchased a plan from Public Mobile,, but unfortunately, IMessage does not work. What is the easiest way to fix this issue?Thanks

Higher Bill after points were disabled in public moble

Hi Community,I wanted some help with my increased phone Bill (from $39 to $45) since last two months. I am trying to switch to a lesser costly plan (currently at $45).Can someone please help me switchover or do i have to cancel my subscription?Best

It says my account is locked when I try to log in even though I have the right email and password

Can't confirm code on home phone

Trying to transfer home phone number. Verification code was send but cannot send to home phone.

Change Sim card?

New account activation. I have completed it all but I was never told to change the Sim card. Should I do it now?

I need an agent to contact me.

Your chat thing doesn't load any of its links and is honestly a really annoying loop. I am logged in why is it asking me to log in again with a link that does not load? Why do in have to post about this on a public forum?

Calls Dropping

Has anyone had issues with calls dropping or weak signal strength. This has never been an issue, but for the last few weeks I have had one to two bars for signal and my calls have been dropping. I also have had calls go straight to voicemail (these a...

Resolved! Account suspended

Hello my credit card was expired and the autopayment failed (today Nov 13). Public sent a text message that the account was suspended and to make a payment. I logged in to the account online and updated the credit card information but there is no but...

NEED HELP TO CHANGE THE PST CHARGE

Does any know how to change the PST charge? Thank you!

Re: Cannot dial 310-6299

https://www.ontario.ca/page/home-community-care says "To contact Ontario Health atHome:call 310-2222 (no area code required)"It doesn't work with Public Mobile. I've raised a ticket

Resolved! Making and receiving calls while roaming in the US

Hi,I have a Canada-US plan which includes data for both Canada and US as well as unlimited Canada and US wide minutes and messaging. I'm roaming in the US now, the data portion works fine but I can't make or receive any calls. Is that expected? Can I...

Locked

How can I update payment info and unlock a account

My card isn't registering

I've just moved to Canada and to get a Canadian card I'm required to have a phone number So I'm trying to purchase a plan however both my European revolt card and my english cards aren't being registered. Is there anything I can do?

Resolved! 3G only on new service

Three days ago I installed my new Sim card and everything has been working great except… I only am getting 3G service wherever I go in the city (Halifax). I bought the 50 GB US Canada plan. My wife has had PUBLIC Mobile for about a year and, she gets...

Transfer Number Trouble

Hello, I am transferring number from Freedom to Public Mobile. I tried transferring yesterday and it says on my phone Public Mobile. But, I can only make calls. Any texts and calls made to me, are not going through. Also, the text messages I try to s...

Can't sign on to my account

Don't remember email for password for this account. I only have the phone number.i need to access to update expires credit card info.

WiFi Tethering Won't Work - UMIDIGI A15

I'm trying to use my UMIDIGI A15 smartphone as a Wi-Fi hotspot to connect my laptop (running Windows 10) to the net while I'm out, as my laptop doesn't have a SIM card. I set up my smartphone as a Wi-Fi access point, naming the SSID (network name) “A...

Resolved! Re: Beware: VoLTE Not Being Enabled for Phones that Support it

Hi there. Have a S20 phone and can’t make or receive calls while in US, despite a Canada-US plan. I have now read enough about the known issue of VoLTE. You mentioned about receiving a software update that enabled VoLTE. I have the latest softwar...

URGENT Phone number transfer fail

I have travel coming up to US tomorrow. Just transferred my phone number from FIDO to Public. The account has been transferred out from FIDO. But my phone shows SOS without signals, seems like esim has not successfully installed on my phone.

Half off monthly billing promotion

Thought I had read about being able to get 1\2 discount on your monthly bill for a few months?Can,t find any info now. My wife and I were with Fido, I switched to public today and my wife decided to follow. I went through the advertisement that menti...

Resolved! Usage History Incomplete

My usage history is missing most phone calls and SMS messages. As suggested in other threads, I've tried downloading from a new incognito browser page but it shows the same usage history as the web view. I don't even see messages from my wife nor d...

where can I buy a physical sim card in edmonton Alberta?

I've called all the places like Walmart, London drugs, best buy....etc. that are listed as places to buy them but they all said they either don't sell them anymore or they only sell top up cards. If there is no place to buy them in person does anyone...

Subscripton renewal

Hi there, i am fairly new to pm . My first subsvription renewal is nov 13th. Today is nov 12th. My pay is delayed due to remerence day . What can i do? Or how does it work for subscription renewal time. Im on newfoundland time. I am worried. I dont w...

Phone was stolen! I need a link to download E-Sim

Phone was stolen last week, have had no help from public mobile and im frustrated. I have a new phone now and im still subscribed. I need to download an E-Sim but there are no links or QR codes or any help really. I need it ASAP because my number/sub...

duplicate number

I bought the sim from Publicmobile.ca and chose a number from the numbers given from the publicmobile. When I call from my phone, it is working. When someone calls me, the call is going to someone else. It looks like, someone has the same number. I ...

Resolved! What happens when subscription is cancelled (i.e. expired CC and forgot to update info)?

If for some reason I forgot to update my expired CC info on auto-pay, what would happen to my account? Will I loose my current plan and be forced to subscribe to a new plan when I re-subscribe (assuming my current plan is no longer offered at the tim...

Cancellation

Hi my husband seems to have three accounts. I was billed 4 times in the month of October. Please cancel all accounts except for phone number . If you have any questions please contact him ator email him at . He can no longer log into his account as h...

Monthly billing for non existing account. Printing money?

Hi My credit card is being billed four times each month, even though I have only three active public accounts. Is canceling the card my only option, or is there a way to identify and resolve the extra charges on the card ending in 8552? ThanksLeon

Transfer reward dollars to new account

Last month I created a new account under a different email ID and started on a new plan and new phone number. My old account on the old PM number has almost $21.How can i transfer those reward dollars to my new account/number? Thanks

Resolved! Recycled phone numbers

Hey I just found out that the person that had my phone number is now reusing it to dodge law and creditors . I am now getting all these calls what can I do and how do I request a new numbe

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