Community

Temporary switch

Hi. If I switch subscription plans to the Mexico one, will the $18 plan still be available to me 3 weeks from now?

Transferring Number to another carrier

I'm trying to transfer my public Mobile number to another carrier and that carrier has been unable to do so to date. They have also told me that I need to have the port protection removed, how do I do that?

Re: Service Issue

I did my payment through a voucher.  Will allow texting and data, but no calling. States  I used all my minutes but I unlimited calling as part of my plan

Incompatible Huawei P30 pro

Hey guys!So 3G is shutting down soon out here in Manitoba (even though I live in Saskatchewan), and my Huawei doesn't have the option in settings to toggle to volte network... I read that it's because carriers choose to only use certain phones but is...

Refund

I subscribed to a new plan thinking it would go onto the account I have now however it did not so I had to purchase another subscription. Could I receive a refund for the 1st plan 

Tax Issues

Hey!I recently hopped on my account and realized that I've been getting charged BC taxes despite living in Alberta. I was a BC resident 2.5 years ago but was with Koodo at the time. How do I get this fixed? Don't see the point in paying an extra $1.7...

Use Google web messages when roaming outside NA. It works.

There are a lot of people wondering what to do when travelling outside NA due to Public Mobile not having roaming partners there. Just wanted to say there is a simple solution if you only need texting and already have a foreign sim for data. This wor...

Data Pland

Hi I was wondering if public mobile will have unlimited data plans? I was hoping to get one at 100gb plus unlimited at slower speeds.

Follow up my ticket

How can I follow up my ticket?

Recent Telus Data Breach

What information was compromised and when will clients be informed?Does anyone have any reports from PubMo/telus?

Porting out

Hello,I took advantage of a deal and am attempting to port my number out. I gave it, my account number, and my IMEI i am using to my new service provider and it error'd 4 times, they came back and told me that the response from public was that my acc...

new credit card update

Hi, I have been trying several times to update my credit card information as the previous card was compromised and now blocked.However, I keep getting this message :"Not able to process request"Why am I not able to complete this update? 

Just transfered from Rogers, Emergency calls only

I transferred my number from Rogers. I received confirmation that Rogers approved the transfer, my eSIM shows the correct number (###-###-####), but my phone says ‘Not registered, Emergency calls only’ and I cannot make calls

Land line port in

Hello, I am looking to help my parents port their land land number to a new PM account. Is it possible to have the porting support team number for help if they need? I'm hoping to transfer goes smoothly. Thank you for any help you can provide.

You charged my monthly fee twice in January, please refund to me.please refund to me

Another Authentication method besides sms

I am wondering if public mobile will change or add another authentication method such as Microsoft authenticator that is more 'Safe' and reliable. Because once there are no sms ability ( eg. got sim swap or hacked ) there are no way to sign into the ...

SMS not working after switching from Virgin

I cannot receive SMS text messages after switching 6 days ago from Virgin. I have reset network, on/off airplane mode, FaceTime and iMessage. Very frustrating with lack of traditional support. How can I fix my phone problem?

Login Issue

Prompted to sign up when logging in, but I have an account since December?

Data cap reduction

Until today my plan had a data cap of 1.75GB.  Today I received a warning stating that I had used 75% of the monthly allotment.  What's seems to have changed without notice is that the cap has been reduced.  What is going on ?

Plan activation

Updated to a new plan 2 days ago, payment taken from account, no activation yet, did restart phone, thsnks

Scam calls

I have received at least a dozen scam calls a day for the last week from Barrie and Sault St Marie numbers. The first 7-8 digits are always the same but the last 2-3 change, so blocking the numbers hasn’t helped. It’s getting very annoying. 

Data not working USA and Mexico

Hi! I am currently subscribing to : 60GB of data within Canada, US & Mexico at 5G speed.When I travelled through Mexico and the US in the last month, my data was not working and I was not connecting to a network.Could you help me? Is my subscription ...

My SIM card has been hacked

Someone is making calls from my number. My usage details show outgoing calls to numbers I don’t recognize, many times a day I will receive phone calls asking if I am “Haram”, I am not Haram. To date, I have blocked 7 different numbers all asking if I...

Data and phone transfer issue

My data will not work. I payed for this plan over a week ago, I have had the SIM card activated for days and my data doesn’t work, I can’t change the APN, and nothing else has worked. I also tried to transfer my phone number 3 separate times and it w...

Unable to make calls or send texts, payment failed

I need help urgently as I cannot make any calls or texts from my phone, my plan was to renew today and the payment did not go through, now when I go to resubscribe to the plan and make succesfull payment the promo of 20$ a month is gone, please help ...

Switch plans

Anybody successfully switched plans? How'd you do it? ..Hopes of switching plans, although so far it's proving an exercise in futility. My current plan has expired. Would like to subscribe to the plan which better meets my needs, but the system won't...

SEND YOUR PRIVATE MESSAGE TO: CS_Agent

Hi, I bought a phone plan yesterday and set it up on my iPhone via esim.Today i try logging into the app and it says I must choose a subscription plan, as if it does not know i am customer.The issue is that I can receive the evergreen verification te...

new credit card update

hi,My credit card has been compromised and therefore was cancelled by the bank. I now need to update my profile with the new credit card info. How do I do this?thx

Trying to transfer number from Public to Telus but it is not going through

Hi, I am trying to port my number from public to a telus account. I get the text from Public mobile asking for approval, i text bavk yes, but nothing happens and the telus customer service rep says in thw back end its still waiting for approval. Ive ...