Payment, service

[Chimusoro]

Please I want to pay for my other phone ending with xxxxxx. Please using the same pre-registered credit card ending with xxxxxx. Thanks.

[hTideGnow]

HI @Chimusoro 

we are just customers like you here

you have to login My Account of that other account and make payment yourself

if you cannot login to that account, a quick way to pay is to buy voucher from Shoppers drug mart or London drugs and then load the voucher using *611

or you can ask support to help to sort out the login problem.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[Handy1]

@Chimusoro  first tap the down arrow by time stamp in your thread and edit out your personal info this is public forum

please use this link  to load funds and trigger the renewal on the account you want to make payment 

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Or buy payment voucher from shoppers drug mart 7-11 /shell gas station and load the funds *611 from the phone you need make payment on