Community

Plan taking a long time to activate

Signed up tonight around 6pm. App said it could take 30mins to 5hrs for service to be activated. it’s been 6hrs and it’s not working. Anyone else have a long wait after signing up?

SMS text messaging not working

My SMS texts are not being delivered for the last few days. I have received some SMS messages during this time. Any one else experiencing this? How do I fix it?

Phone not receiving calls

Switched over to public mobile from bell  everything seems to work, texts, data and phone calls going out but it won’t receive calls and goes directly to voicemail???? Any suggestions? 

Purchased additional data and it isn't showing up in my account

I purchased additional data but it doesn't show up anywhere.  It still looks like I am running out of data.

Hello I am unableto activate esim

I am a returning customer. I would like to activate esim but it keeps failing at actovation step in the mobile app can I get this helped

I'm unable to transfer my esim from old phone to new phone

Google Meet not able to join a meeting

On Public Mobile eSIM, 5G reception, launch Google Meet, try to join a meeting and it never connects. If I switch to my FIZZ SIM data, all is working properly. Same location, same iPhone. It also happens to a colleague of mine using Public Mobile eSI...

$30 4G plan switch to $30 5G plan

Hello, I'm currently on a $30 4G plan (CAN-USA) with 20GB of data. I see in my account that there is a $30 5G plan (CAN-USA-MEX) with 30GB of data. I know that 4G is more than enough speed at 100mbps and it depends on your location. My question is, i...

Public mobile USA Canada Mexico plan

Can someone please tell me what the point of having the Mexico plan if you can’t even make calls to another public Mobile customer with the exact same plan.  Did all the troubleshooting and still no luck ? You pay for something and it doesn’t work , ...

I need you help

I' d like to change my plans, but it keep saying that I need to resume activation or log in.Whenever I left my message here, I was not able to talk with an agent, and I found a message next day it was passed 24 hours, it was closed. Please let me kno...

SIM card purchase

Hi again,I tried buying the SIM card again, got charged twice (that's the third time). I got a refund in credits but only $10, what about the $1.50 for the taxes. I'd like to have all $34.50 credit to my account. Please, remove the feature of buying ...

plan

Where is the 24 dollar plan with more data according to the text I was sent on Febuary 27th

Can I keep my phone number from a previous provider?

Thinking about joining public mobile. Can I bring my own phone and sim and keep the same phone number from a previous provider?

update credit card

I am trying to update my credit card information but when I hit Save it only goes back to the blank form.  Help.

4 digit pin

How do I change my 4 digit pin on mobile app

Did not receive my referral one-time $10

Hi ,  i referral couple people and they active their account and subscriptions. I did not receive one-time $10 for each referral. Thanks

Re: Going to USA with Public Mobile 60 GB Canada–USA–Mexico plan

I have 15 pro max, Bought the Canada-US Pna. Nothing is working. Contect Manula to all network, Roaming is on, Volte shows Cannot Activate LTE callsd, contact Public Mobile which we cannot. Tired. Please Help

Data Issues

Data only works momentarily when I try the fixes suggested. edited by computergeek541: changed category (discussion isn't related to My Account/self serve account)

Off set

I renewed my subscription March 7th. But I changed my subscription for more GB today March 9th. Do you know is it possible to offset? How do I do it? 

Closing out account - transferred to another carrier

My Public account phone number has now been transferred to another carrier.  I would like to confirm my credit card information with Public is no longer available in My Account details.  How do I remove that information please.  When I log in, I cann...

Data Not Working

Hey everyone. My phone’s data is not working:/ i’ve tried resetting network settings, my phone, powering off, ect. I had data yesterday, but this morning it quit, which also just happened on saturday. So i did the recent update on my IOS, and it was ...

Service

I can not phone out using 811

Assistance

Since Saturday I needed a SIM swap because I lost my phone and I contact CS Agent. They asked me to provide my SIM number on sunday morning and nobody got back to me, now its monday is this normal waiting for days, when I was told my another Agent on...

roaming to Dominican Republic

how to activate Roaming to Dominican Republic 

cancel subscription

i would like to cancel my subscription