Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I followed all the steps successfully. At the end I was asked to choose a phone number from the list. I chose xxxxxxxxxxxxxxxxx. Then I was asked to confirm my identity by using a code sent to that number. The message says, ''You're logging from a...
When do you get the message to change your SIM card? I switching providers and wanted too keep my phone number, followed the instruction and waiting to install new SIM card. it's been over 5hrs now, will I receive a message or do I just change it out...
Hi, I lost my phone and have tried to log into my primary account to reorder a SIM card for that number. However, when I try to log in to my account it wants to send a confirmation code by text to the SIM card. I get stuck in an endless loop as it wo...
@SupportCan I get a temporary eSIM while traveling in Australia without cancelling my current account?
We ported my son over to Public Mobile from Virgin, i guess he missed a step and he can receive texts via his old number, but everything else wants to work with the new temporary number. This was last week and I guess he just realized its messed up....
Hello,I am wondering if you can confirm if my Autopay and Subscription is Cancelled After Porting Number to New Carrier. I am trying to access my account, but it won't seem to let me check this.I don't want to be charged a subscription and be CC deta...
hi, i have the US/Can unlimited plan.. I am now in the USA for the first time with this plan..have been here just 2 days...and first time with PM. How do I confirm I have no extra charges for any TEXTS, Phone Calls or Data?I have found that the d...
Hi All,I've been with PM for about 4 years now.The quality of service has been the best I've had ever. I can't remember ever having any dropped calls since going with PM. In the past I was with Fido, Wind and Rogers.However in the last week or so I a...
I checked this month's statement and I saw that 34CAD of my subscription plan was debited twice from my account. kindly check and please refund the extra money deducted.
What is the reason?
We have a Canada/US plan and also purchased roaming but we are getting no data in the US
After login, browser goes directly to step 3 of subscription process. I have never been able to complete the subscription as explained here previously. I finally gave up. How can sign up account be deleted?Thanks
My husband had the same issue. We are changing our service to Public Mobile from Zoomer Wireless. For some reason the port was not successful. Please send a request to have it ported again.Andreea was the person my husband spoke with yesterday.Our ol...
Hi I am new to public mobile, I just signed up and transferred my number, and got a text saying they are having trouble porting my number, and will call shortly but no one has contacted me, thanks for your suggestions
how to transfer my previous phone number from Bell to Public Mobile
Is anyone having trouble losing the cell service? My daughters phone is constantly losing cell service, which is so stressful....its dropping to SOS daily off and on. She had a snowmobile accident the other day and was unable to call us because the p...
The website and app won't let me update my credit card info... I need help!
My text messages were working fine up until about a week ago. What is going on?!? I need this for work purposes ASAP!!!
Hello, I can't pay my monthly subscription, I'm using debit visa card, I already double checked the information matches my card and client information, what shall I do?Thank you.
I am outside of Canada and can't receive SMS for porting to another network. Its urgent as the SMS is only valid for limited time.
I switched from chatr to public. I am hoping to get my old number back. How can I if possible?
I just switched to you guys yesterday. My data works fine. My calls work fine. But my texting does not work.
I know that I have three voicemail messages (and the indicator on my phone says I have voicemail) but when I dial into the voicemail it says I do not have any voicemail. Also I set up a custom voicemail message but it never plays only the default ...
Hi, I recently change my iphone. meaning: switching the SIMM from 1 to another and also transferring all data and application. Everything is working fine, but a funny thing is happening: I receive call now on the new phone (with SIMM) and also on the...
esim card was selected by mistake. Was charged $5. But reallyI need the regular card. If I purchase the regular sim card and put it in can I still continue with the activation?
My daughter has... 1gb at $25New Clients get... 4gb at $24 Can I cancel and resign up for my daughter at the 4gb plan?Also, can I keep the phone number or do I have to port out and come back?
My friend has just moved from Fido to Public Mobile. He is using an Iphone. He now get the message: no SIMM Available, intermittently. He has either to reboot or to unload the SIMM to made it work again. Does anybody know the solution for this proble...
I used to use Koodo before and I changed to Public mobile yesterday. Phones calls messages everything is working but my data connection is not working. I didn't change any settings or did anything. Did anyone else find this problem.
I subscribed for the plan and selected the e-sim. unfortunately my device does not work with e-sim. I purchase the physicals sim card. How I can have my plan activated. Also I want to get the credit for the e-sim I paid.
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