Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Sick of this crap. E sim keeps locking every time I reboot my phone. Anyone else?
Hi,I activated my account on May 4th and I still have not received my $10 reward. My phone number is 639-xxx-xxxx.Thanks Edit by Dunkman: removed personal information from public forum
Does it reset every billing cycle or is it a one time transaction if you add the 10 points to redeem the 300 long distance minutes?Thanks!
Please help.I bought a new Public Mobile SIM card to use with my surveillance camera. In trying to activate it on the app, I switched it to my existing cell phone account. Now I can't reactivate my old cell phone sim to use with my surveillance camer...
My payment didn’t went that’s why my service was on hold I tried to add new credit card still service was on hold then someone advice me to change the subscription plan that will start your service now I noticed u guys charged me twice pls help thank...
I am trying to port over a new phone account with an existing number. I only received an email saying that they are having difficulties with transferring and gave me a number to call. When I call it, I am unable to speak with anyone and it hangs up o...
Good morning, I have re-started my phone, toggled Airplane mode. I have an iphone 11, can someone dummy it down for me how to be able to call out on my phone. I can receive calls but any attempted phone call out "fails".ThanksJennifer
Recently my primary phone needed to be repaired, so, while it was at the repair shop, I transfered my eSIM over to a backup phone via the Public Mobile app without any fee. But now my primary phone is back and working fine, but when I go to transfer ...
hello, I recently purchased an esim public mobile plan. But unfortunately my phone is not esim compatible. Please cancel my subscription and refund the amount. Thank you very much.
Did this get removed at some point? I just tried to activate and there's no QR code in the email and the app is failing to install the eSIM.
Trying to log in but after verifying my email, it take me to verirify my phone number. I can’t get past this stage.
I suddenly saw a sim failure message and lost my network connection. I tried updating iOS, restarting and removing/re-inserting the sim. No luck. What can I do to fix this?
I am in PEI and currently visiting Toronto. I purchased a public mobile sim today ( in Toronto) and I am trying to port my PEI number to public from lucky mobile and I keep getting this error when asked to enter my postal code “The postal code you h...
Hello Friends,I am on a 5G Canada/US/Mexico plan and have been using my brand new (purchased directly from Samsung) Galaxy S25 with a physical Public Mobile nano- sim (which I have had since 2016) over the past 2 months in downtown Toronto where I li...
Hi, Service needs to be resumed. I put my card info in but it keeps rejecting. Can I use a US credit card or can you tell me why my Canadian card is being declined? Thank you, Wayne
Hi,I need a new sms to port number to another provider
Hi, I wanted to update the payment information to resume services. However, the following message displays on my account: "Your services are on hold due to the expiration of your subscription".Can you please remove the hold so that I can make a payme...
1. If I transfer to a new provider, would this be possible if my account is on hold?2. If I transfer to a new provider, can I use my old phone number?3. If I transfer to a new provider, what information do I have to give to the new provide4. If I tra...
I bought a PM sim card for my child to use it in a smart watch, but it did not work as expected. Received calls but could not make a call/message so I need to cancel her subscription. Trying to access to her account to cancel subscription, when I tr...
I got a notification that my subscription had expired. I checked my account and my payment method is up to date. When I click on the Pay Now button, a notification shows up saying "We cannot process your payment at this time. Please try again later."...
Am trying to submit ticket regarding Public Mobile taken a double payment. Have had no luck with Chatbot. Anyone out there offer any help in sending a support ticket regarding refund.
I'll be getting a new phone soon. Can I take my existing SIM card to the new phone?
Hello, so this account is not the one that has my phone plan, because I can't acess the actual account that has it, reason being that I can't remember the e-mail. I obviously tried doing the ''forgot e-mail'' but for some reason, instead of sending m...
Have you noticed that the base Canada-US-Mexico New activation plan increased from $30 to $34 in the last month. This is not the best time to sign up.What I have noticed is that the prices get jacked up between sales (Back-to-School, Black Friday, Bo...
I recently received a notification that over 95% of my data was used between June 15 and July 15, which is highly unusual for my normal usage patterns. Upon reviewing my data history, I noticed suspicious activity during late-night hours, including: ...
I registered and paid for a new subscription to transport an old number to Public Mobile. I was sent an SMS message but did not receive it since my number was already inactive. I received an SMS message from my old subscriber, Telus, but could not ...
Hi. On June 16, I purchased 15$ addon. A few minutes later I decided to dimply upgrade my plan to 60G.Can I be reimbursed for my 15$ addon?
