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Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Calls and subscription

I can't make any phone calls and make and TXT messages . They say my subscription is no longer. When I checked my account online it's active. Just wanted to know why I can't make calls or text messages.

Resolved! Adding funds

Hi everyoneI have two accounts (well 3 technically). One for myself, my son and gramma. For some reason on my son and gramma's accounts I can always add funds at any point in the month. On my own, it will only let me add with a payment voucher (ne...

Resolved! imessage

hi just recently joined public mobile yesterday. all my imessages are being sent as text. has this happened to anyone else. data works fine.

Resolved! Can't buy physical SIM anymore ?

I wanted to purchase a physical SIM card and I noticed the option is NOT available anymore in the dashboard.Why has Public Mobile removed the option?What is the current status of Public Mobile selling and shipping SIM cards? How long does it take?tha...

billing amount change

The automatic top-up on my account went from $8 to $15. Why is this? I made no changes to my account, which I have had for several years. Thank you

So many questions.

If anyone has ever been with Rogers, you know why I am switching. I am just very worried about coverage though. Our 3 older kids will be travelling through out Ontario this summer and having weak coverage in certain areas worries me, especially with ...

Reward points

Will my reward points be carried over to a new subscription plan if I change my current plan?

Resolved! Pausing subscription question

Hello,I am going to Australia for a month and I’ve read that there are 2 ways to pause the subscription: 1. Removing payment details (manual payment required to renew); and 2. Reporting phone lost or stolen via web. I believe the difference is voicem...

Having trouble transferring my phone number from Petro Canada to your services

Hello:I just subscribed to your services and proceeded to move my current phone number with you, from Petro Canada, and I received a text from you telling me that the transfer did not work. Can you please help. Thanks in advance.

Not receiving/sending text fourth day after transferring my number from Fido to Public mobile

Hello Everyone,Not receiving/sending texts, fourth day after transferring my number from Fido to Public mobile. Any help would be appreciated

Resolved! I can't update my payment information for the Subscribed Plan, who knows the reason?

I would like to update my payment information for the Subscribed Plan to another Canadian credit card, but it's not working for some reason. I'm not sure why.

Switch to points

I never got my discount on my last bill and no points for the previous month. Now my bill jumped up just over $10.00 now. edited by computergeek541: profanity removed

Don’t know email for my account

I’ve had my phone number with public mobile for over 6 years, when the online sign in service became available I asked my grandson to make me an account. He can’t remember what email he used now and I can’t sign into that account.

Subscription for new activations is better than current clients

How can I get the $21 subscription with 3G of data that is available for new activation without cancelling and reactivating under a new email? There is no one to talk to why isn’t the deals available for exiting customers??

Calls dropping

Hi All, just wondering if anyone can help me with frequent call drops, I have a iPhone XR, I have tried switching from lte to 3G but it still doesn’t work, I’ve tried shutting down and wait , pull out SIM card & then still put it back & turned phone ...

Resolved! I switched to the $34 Plan but doesn’t give me 5G

Hey , I am just wondering why I am not getting any 5G data or network ?? I’m on the plan . I am wondering if it’s the SIM card I have . It’s from 2019… let me know please .

Resolved! Accessing my account without access to my old email or phone

I lost my phone over the weekend. I got locked out of my email account because I forgot my password which I need my phone number to unlock. When I try to log into my public mobile account it sends a code to my number or my email which I don't have. I...

Resolved! Code via text

I tried to change my password, and it said it sent a code. The phone number the code went to does not coincide with my phone number. How do we change this so that it uses my phone number?

Subscriptions

I changed my subscription 2 weeks ago and was supposed to take effect 2 days ago and never did. How do I switch my subscription? Help please

Resolved! New rewards/old rewards

I have been a PM client for several years. I was receiving loyalty reductions to my charges. Recently I received a message that said, "Thank you for signing up for the new rewards program." I didn't pay attention, but now I see that I have been charg...

Can I merge rewards points from old PM accounts

I have had a number of accounts with public mobile over the years and am just enquiring if it is possible to merge my loyalty and rewards into my new most recent account somehow. Public mobile really needs to add the feature to have multiple plans un...

Couldn’t finish activation

Problem occurred when activating, went to the support chat, asked me to sign in to create a work ticket, but after signing in I get a blank screen

Service is not working

I subscribed in May 19 for $34 US CANADA plan, so far I have no service at all

can't buy a phone plan service

I can't buy a phone plan service, it gives me XXX error code. I changed my password or anything but no use

Resolved! Looking for suggestions?

Hi! I am in the US for 5-6 months and no longer able to receive calls or texts with PM from Canada. I have been with PM for a few years now. I want to go with a 4G plan and want to know if there is a calling option as well as texting with 4G interna...

Incorrect charge.

How do I report an incorrect monthly charge to my credit card?

bad connectivity and call quality since porting from Koodo

I ported over to PM from Koodo 2 months ago and since they are both on the Telus network, I assumed the service would be the same (except for the loss of the call control feature).Unfortunately this is not the case, as my iphone 8 sometimes takes a w...

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