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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

USA roaming

I connect to T-Mobile 5G auto and my APN is isp.mb.com on my iPhone 16. I keep trying to change it to SP.MB.COM and it says my phone should automatically save this but it keeps going back to isp.mb.com. I seem to have data intermittently but not al...

Ultrone 28 ultra thermal

Trying to get an esim set up on this phone but it won't let me buy one

Switched phones and need a new SIM

My husband switched to a new phone. His old one is broken and only had an eSIM. His new phone is not eSIM compatible so he needs a physical Sim. When we go to put our address in while trying to purchase one, the system is unable to find our address. ...

Can't receive texts from US number while in canda

Hi, I have a Canda plan with unlimited international text and picture messaging. We are in Canada currently, and the US recipient receives our text messages, but we DO NOT receive any messages from them, both when they are in canada and US. Data roam...

transfer number

Trying to log in but site wants to verify with SMS of the landline number that didn't transfer

Credit card expired, options to change it is greyed out.

Options to choose a card are greyed out and cannot input credit card number. Only the postal code is functional.

Network issues

So i am having problems staying connected to the public mobile network. i have a public mobile esim on my phone and my phone keeps dropping calls / loosing service mainly when I get phone calls or try to call out. Why is this happening and how do I f...

Can't Send or Receive Texts After Number Transfer to Public Mobile

Hi Public Mobile Community,I recently transferred my number to Public Mobile. While my calls and data are working fine, I’m currently unable to send or receive any SMS/text messages.In the RCS chat settings, the status just says "Setting up" and neve...

Re: 8uv1 - Your call cannot be completed as dialed - Hmm

I can t dial the 833 calls and the New Brunswick 211 either.

SMS/TEXT not working

Hi There,My Iphone SMS/TEXT not working now. Can be received the SMS/TEXT and Imessage, but cannot send the SMS/TEXT. I have tried to reset the data, restart the phone and turn on/off the data.Could you please help for that?Thank you.Best.Joe

Points redemption

Is it possible to cancel a rewards redemption? I meant to redeem points for a bill credit but instead redeemed points for unlimited US talk & text bundle.

Poor service for phone calls

Has anyone else noticed a recent decline in service. I have only one bar a lot of the time and am dropping calls constantly in places I never used to including my house. Any advice or anyone know why?

Transferring number error

In the process of transferring my old number to PM from Rogers, the account # from Rogers was entered wrong. I got the SMS from Rogers to activate the switch but I got an SMS from PM saying there was an error in the account number (I also verified wi...

Old Phone Number Required for 2FA

I created an account, and got one of the phone numbers Public Mobile offered me. However, I started getting calls and texts on that number, and I realized for some reason somebody else was using the same number at the same time. So I decided to chang...

Port number from Rogers

I ported my number from Rogers yesterday but I didn't have my old SIM card in & didn't accept the initial text from PM to accept. I spoke with Rogers and they said that PM needs to resend the text for the port to be completed. I borrowed an iPad so I...

Mexico Calling Out

This has happened many times now, I am in Mexico, have the Can/US/Mex plan, when I try to make a call from Mexico I get a message saying the call failed, 5B1 phone is not equipped to receive calls or something like that, both my phone and my wife’s p...

Upload speeds are now throttled on all plans

Not sure when this went into effect but it appears to be a fairly recent change. UL speeds are now limited to 10% of DL.4G speed plans: 100 Mbps DL, 10 Mbps UL5G speed plans: 250 Mbps DL, 25 Mbps UL

Re: Phone not in service

Same issue with me here,

Phone plan

HiI want to know why I can't get back a low cost plan it only get higher I only have 4 options to choose from

Is Moto G55 compatible with Public Mobile?

Hi! I'm considering replacing my current phone with a Moto G55. I want to be totally sure it will be compatible with Public Mobile before I buy it, though. Is there somewhere I can check that?(If someone on here has a Moto and can tell me if it works...

Transfer my esim

Hey need help transferring my esim to a different phone and I looked up online that I need a qr code and i don't know how to get can someone guide me to it.

Sim Card not provisioned

Can you please reprovison my SIM card, it is not working and says I need to provision SIM card. Thanks

Issues transferring number

I am trying to transfer my husbands number to his public account. It is telling me his number isn’t a Canadian number and that we have to contact Koodo to transfer. He is currently with Sasktel and has a number from Lemberg Sask. has anyone had this ...

Huawei P30 Lite can't make or recieve calls.

I got a cheap new phone Huawei P30 Lite MAR-LX1A. Removed my sim card from my old phone and put it into the P30 Lite. Wifi is working, can receive SMS, mobile data is working, but I can't make or recieve calls. Everywhere I read this phone shoul...

How to check if phone number is eligible for porting to Public Mobile

As title says:How to check if phone number is eligible for porting to Public Mobile?Basically moving phone number from any other than Telus family provider, Bell mobile, Bell land line, etc.It used to be a link to Koodo site to do that but it is not ...

Phone number transfer

Hi there, I'm trying to port my Telus number to Public. When I input my current Telus number it says it's invalid. I still have my account with Telus so it should work.Thanks

Adding Funds Issue.

Greetings, I have the same issue still in 2025. My partner has the ability to add funds by debit on their account and I do not on mine. I don't understand how this is an issue two years later after your "we are working on it" post. I send you tons of...

I have a plan to make free calls within canada and states my phno 1##########

Today when I call I get a message saying i have no minutes it is only 10th of Juneplease help.-Shobana

Unable to activate eSIM prescription

Hi,I want to change my provider to PM.After purchased prescription and during the app activation, I accidentally converted my original physical SIM to eSIM from the original provider, now it’s showing SOS only.Now the PM app screen keeps saying eSIM ...

Resolved! How to call Germany

I need to call a government office in Germany for my mother. I will buy the international minutes add-on but am wondering how I will dial this number (+49 180) 5 01 40 09 ?

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