Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I used my friend's referral code to sign up for Public Mobile just now but it doesn't seem to have worked. Is there a way to apply it after my account has been created?
I am creating a new account. I have an old one but i wanted another sim so i created a new account. the new account is the same name but a different email address. after payment, i got a message that my account was not updated but the payment went th...
I have flip phone(not smartphone) with Public Mobile and I have a weird problem. I can call and receive calls normally with anyone except with someone using Public Mobile network!! When I'm receiving a call from a PB user, I can answer but audio on ...
For years, my data plan has been 2GB per month. Suddenly 2 months in a row my data stops working after 1GB.I go to my account, and find this I'm honestly extremely mad at the world right now, so I'm not going to add more details to this
I understand if I want my complete payment history, I need to submit a ticket.I'm trying to sumbit a ticket, but it won't get me past my nickname. No matter what I enter, it says I can do it later but it won't let me past, so I cannot submit a ticket...
Hey there!I recently switched over to PM. The transfer of my phone number went through, however, I cannot receive/send any sort of messaging (iMessage/SMS/Calls/etc) under my number yet under my email (but through my messages on my phone) I have been...
While subscribing I'm told my sim card is invalid. Checked and double checked and it should be valid. It's an Iphone8
I changed plan few days early form 29$ 6gb to 34$ 60gb then got notice yesterday that I was at 75% data used it wad not changed over and now they want me to pay full 34$ 5 days later cause there was some glitch I need this fixed asap for work. helppp
Dear customer support,I have been charged double on my Credit card bill August 1st. Can you please reverse that?
Why can a PM SIM card not be reactivated after being deactivated? I have had old SIM cards reactivated through other providers. This is a waste of resources.
Phone calls and texts remain coming in on the old phone with PM. Having to keep 2 phones handy is a pain. The only calls and texts that are coming through are from Videotron. My account reads as active until Sept 11 when it will renew again so I need...
I had been with public mobile more than 5 years. I had been paying $10 monthly but now it charged me $15.Can you help me for this. My mobile number is 780-xxx-xxxx
Hi,I am switching to Public Mobile for the first time.When I try to transfer my number, I get an error message.Then, it sends me to get a help ticket, but I get an error message when I try to send the help ticket.I filled in all the fields, except fo...
My bank account shows that you charged me twice on 13 and 14 of Aug. 2024 monthly fees. Please correct me. Thanks a lot. Robert
Keeps asking me to insert sim card. Removed card and reinserted and good for a day and then asks again to insert sim card. very annoying.
Hello, everyone, Kindly know that I must choose the last four digits of my phone. Can you send me a link where I can get the preferred last four digits of my phone number. Now, I’m wondering if Public Mobile really completed the payment before I r...
how can i change the voicemail instruction language from french to english on my samsung phone
Hello, I was lasted billed with autopay on Aug 22. Next week I am moving to the US. If I close my account now and turn off autopay, will I get refund for half of my bill (i.e. prorated)? Also is there any way to transfer my points to family members o...
Hi there, I had just signed up for the 4g $30 plan on 28th and I see now you are also giving $5 off for the sim card and 3rd month free, any way we can do a price adjustment since I have not even received my sim card yet.Thx and regards and I'm telli...
Hi,Can anyone answer this question please. The new subscription offer of $30.00 per month with the 3rd month free - does that mean every 3rd month, as long as you have this subscription, is free, or is it just the first 3rd month? Thanks.
I cannot process a payment
Double billed in August, 18 and 20
Hi, I've been trying to send picture messages for the past few months and have been unable to do so. I thought it was an issue with my plan at first, but I recently changed to the $19.00/month plan, and the subscriptions clearing stated that it inclu...
If I change my subscription plan, does it reset my rewards? I.e my existing refer-a-friend rewards?
I signed up for a $34 /month which originally spewed Canada and US talk, text, 50gigs and 5g. This would take care of a trip to the US but now reading the fine print, they have changed the language and US roaming is a separate item. What is the insid...
Why did I get charged twice for my redeem points in the same month
I just pay for the plan, but now I no longer need it and I want to get the refund. I have not activated it.
I need to purchase additional lines for my granny. Can I have multi-line through one email address?
My husband lost his phone in a lake so we had to order another phone and sim I try to get into his account but the darn code goes to a phone he no longer has. And has no email address so what do I do to set up his new sim card to a new phone?
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