Conditional Call Forwarding

[DiaOMG]

I want to set up conditional call forwarding using the codes for busy, not reachable and unanswered, but I am getting "connection problem or invalid MMI code" error.  I do not want unconditional call forwarding because that will make all calls go to my VM, and that's not what I want.  Any suggestions?  Phone is Motorola Thinkphone and on 5G network.  

[DiaOMG]

Thanks, I submitted a ticket 3 or 4 days ago, and another today.  Perhaps today's ticket will get a response.  Also, the choices I was given were things like account management,  e-sim issues, activation issues - no "other" was available.  

[hTideGnow]

hi @DiaOMG 

i assume you are forwarding to Canadian number?

Some reported issue with Conditional forwarding, especially with phones that are not on PM's VoLTE whitelist.  I am not too sure your Moto Thinkphone is on PM's list. 

But please report the forwarding issue with PM support agent, they can refresh the account and hope if will resolve that

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage