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Forum Posts

Account functions - self serve, 611, chatbot

After learning that the chatbot can do a bunch of account functions, I decided to make a chart of what I saw. Maybe things will change. Start chatbotAre you a customer - click yesClick on the sign in - login box pops out - login using normal login cr...

dust2dust by Mayor / Maire
  • 14 replies
  • 9 Bravos

SIM CARD has not arrived on time

I ordered a Public Mobile SIM card on August 20 2022. Today is September 8 2022 and it has not arrived in my mail box. The order # is 302629.

Adrian22 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Fraud Alert

Hello, I would like to ask if my phone number is being used by someone else. Recently I have got a call saying that the calls were being made by showing my cell phone number as a caller ID. Could you check that for me? Or how could you help me out to...

Kamjb21 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Account suspended

Preauthorize payment +1 (xxx) xxx-xxxx Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Khurram by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

When I may get respond from you!

I have submitted a ticket but no response from Public Mobile. Ticket reference number: 208926-49. I want to return the phone that cannot answer calls (the phone is frozen with the screen on). Thanks!

deng208 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos


Used 95% of data and all applications are turned off

Resolved! Can't access my account

Hello, I have a big problem I missed my payment and my phone was shut off. Its been so long since I needed to log into Public that I forgot my password. I reset my password for Public Mobile but it wants to send me an email to authenticate me. But th...

Niki_Morgan by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

5x5 referral reward

Hi anyone know where the 5x5 raf rewards are for the promo in august? I thoughy they were suppossed to be given out the first week of the month

Gunner123 by Deputy Mayor / Adjoint au Maire
  • 4 replies
  • 0 Bravos

Payment isssue

Hi there, I tried to buy an extra gig of data earlier and it took the payment from my bank but it is not showing up on my account that I have an extra gig

Pcampbell91 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Locked out of account

I have to renew my plan at the earliest but I cannot seem to log into my account . I also cannot change my password as it is not sending an OTP to my email address. What do I do as my account will get deactivated if I cannot renew it soon ?

Shdcost by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Data being used

I just noticed on my account that 484.07MB of data is used since yesterday when my plan renewed (sept 7). I didn't use that much data, if any at all. And when I go to view usage history, the last 7 days shows 0.24 MB used. And when I filter and use t...

kayla87 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Cellular Utility Bill

UPDATE! I FOUND ANOTHER POST ADDRESSING THIS ISSUE. THANKS ALLHow can I access my cellular utility bill? It is not enough to see my history of payment. I need a utility bill with my name and address on it as proof that I am me and I live where I clai...

Chickadee by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Can public mobile unlock a sim carrier locked phone

Hi, I recently purchased an iPhone without realizing it’s locked to a certain sim company. Can public mobile help me unlock the iphone or will I need to change my carrier in order for the phone to work? The phone is locked to AT£T A2111 CDMA GSM. Hel...

SakMK24 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Porting over landline

Hi I just port over my landline and it cancelled my current internet and landline phone. Is there a way of putting a pause on the port over so I can wait till the new internet provider sends out a new modem?

Juji13 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Porting BELL landline number to PM

I activated a new SIM card yesterday evening with Public Mobile. I took a temporary number to make sure all went through okay. I then did the phone number transfer… I filled the form out, but one part was iffy. The “first name” is where I had the pro...

TMS by Model Citizen / Citoyen Modèle
  • 10 replies
  • 0 Bravos


Hi,I changed the plan but they charged me twice please let me know 

Iqbal0308 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos