Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
HelloWithin my subscription is it possible to swap the 500 mom calls to Asian countries included in my subscription for Portugal in Europe?Many thanks Pedro
taking forever to get a sim card in the mail, Thought it would only take a couple days similar to other carriers. I paid for the card , can i go and pick one up at a retailer? Would i get my money back from PM if they make be pay an additional cost ...
I'm going to order a Sim off Amazon. Will this Sim work on PM 4G network. ThanksPublic Mobile Triple Punch SIM Card for Unlocked Phones on Canada’s First 5G Subscription Phone Plans : Amazon.ca: Electronics
Hi this problem lasted for half a month and you didn’t solve the problem . And you send me a new number which is not I needed.now I set transfer request it said that my number is (672) 755-xxxx is not a valid number, which is a fizz mobile number. A...
On Jan 25 I signed up for a plan. SIM card was to be delivered to my by Feb 4. Since I have not received the card I want to cancel my order and receive a refund. I have not activated my account.
I have a Public Mobile phone # + data plan that I only use for data. I have never given my phone number to anyone nor have I ever made a phone call from it. However, I was receiving non-stop spam calls and calls from debt collectors and robo-dialers,...
I have a phone account with Public Mobile and home internet with Telus. Have had this issue with Telus support for a while, their calls to me don't even show up on my phone, but I do get their voice mails as well as their texts—anyone else had this i...
Hey everyone. Maybe someone can help me with this.My father passed away in December and he was paying for my phone plan. I've been trying to reach an agent from Public Mobile to help, but I haven't been able to. I have no information on what his acco...
Hello, I ported over for the $20 deal (CAN-US-MEX, 5G) a few weeks back, e-sim "install", number port all went relatively smoothly. But I've only got options for 3G and LTE in my Cellular data options. No sign of 5G. Troubleshooting steps please? I'm...
Greetings, I am stuck in a bit of a difficult situation. I had to factory reset my phone, and with that I lost my eSIM (Pixel 7a). The problem I now have is that the email account i have is protected with 2FA and I can't get this code because it's ...
Hi all, My billing cycle refreshed today and I had forgot to update my payment card so my service is temporarily suspended. I have updated the payment information. How soon will my service resume? @CS_Agent
I just transfer my phone number from Lucky Mobile to Public Mobile in 3days ago, but so far I can’t receive any text message, but I can take phone call. Is there any way to solve it?
I used my sim card before and wanted to go back and use it again but apparently when I tried linking my sim card that I used to have it kept saying that the sim card is already used, please help me so that I can use the same sim card
Hi,I’m wondering how the data works in Mexico. I have subscription that includes Mexico. Do I turn data roaming on? Will there be any extra fees for data roaming?Thank you
Hello My Name is Tut. My old sim does not work and when I tried to register the new sim its asking me for a code from the old sim which does not longer working.how can I get it register?
Hi Customer service,I applied for public mobile sim on Jan 26 through your app. As per the email confirmation I was supposed to get physical sim by Feb 06. as of Feb 12 I didn't receive the sim. Kindly look into this matter.Thanks Athul m P
Hello, I'm hoping to get support. My SIM was swapped and I've lost access to my Public Mobile account and, of course, my cellular number. Can someone please help me get my phone back?
Hello, I was wondering how to get the refund for the part of the month I paid for that I will no longer be using? I just transferred to a different company and I still have half the month left that I already paid for. Thank you!!
