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Stolen Phone SIM Nightmare

Phone was stolen, bought new phone and sim. Went to change SIM card on my app and it requires 2 step confirmation which texts my cell number that I won't have access to until my SIM is activated. I was told to press the 'resend code' 4 times and it w...

Can I add my iPad air 4 to my existing public mobile account?

Using reward points for paying my bill

How do I use my reward points for my automatic set up bill payment?

Past Invoices

How do I get invoices from father back than 9 months? It’s for my taxes. 

Signing up

Hello I would like to sign up with your service for the $50 package with 150gigs… currently I am with bell but I would like to keep my bell number and have it transferred over to public mobile so I wanted to know the procedure and what I need to do a...

Payment method not accepting

Payment method declined? Want to know why! All the card info was provided accurately!!

NO CALLS IN THE US

US Roaming not working. I recently signed up for the CAD, US, MEX plan. Now in the US. Had to manually select the service provider, automatic didn't work. Cycled between the 3 providers; at & t, Verizon and T-Mobile. NONE of them allow you to make ca...

Payment

I am still unable to sign in to my account to update my payment information. I have spent close to 6 hours speaking with various reps and still nowhere. I have a list of close to 50 different 5 digit codes that were sent to me, none of which allow me...

New credit card

I updated my payment method how long before my account is paid so I can have service

Roaming

Phone cannot dial out or receive calls after crossing into the U.S.I have a Canada/US/Mexico plan, so that is not the issue.  Have tried powering down the phone.  Have tried putting it in airplane mode temporarily.  Have tried manually connecting to ...

How do I get my phone to work in Mexico

Your esim could not be installed

I paid and then my esim wouldn't install to my phone. I went to transfer my old number and the temp number and my old number wouldn't connect. It has been three days and I cannot contact anyone. Please help. I have a pixel 9@CS_Agent 

unregistered SIM

I recently bought a new SIM card as I thought my old one was bad.  I switched phones yesterday, and when entering the new SIM I receive message SIM 1 not allowed error message, as well as Unregistered SIM.  I have registered the new SIM on My Account...

Sending messages

Hi,I just subscribed yesterday and I can’t respond to a few of my contacts through text message or calling. I can receive their message but my messages won’t deliver. What is the issue?

Refund

Hello,I purchased a SIM just now from Public Mobile, but I would like a cancel my order and receive a refund please. Please do not ship the SIM card. I don't need it anymore.The reason is because I found a better offer. Koodoo offers a 365 day plan f...

Issues with mobile data

What is going on with my mobile data. It does not work unless connected to wifi 

Request for a More Affordable Mobile Plan

Dear Customer Service Team,I hope you are doing well.I am writing to ask if I can switch to a more affordable mobile plan. Recently, I do not need a high-priced plan, but I still need a reasonable amount of data.Ideally, I am looking for a plan that ...

Phone number won’t transfer

My phone number won’t transfer from my old provider. I was asked to initiate the transfer from my old phone, and now it’s gone but my new phone doesn’t have my phone number. Every time I try to change something on my account, it asks for a verificati...

Ringtone

How can I set up my own ringtone instead of the default one?

Paying for and activating account

Trying to get my daughter's account activated but not being able to as we are using voucher's (prepaid) to pay for her account, not a credit card or visa debit card (which it isn't accepting anyway, even though they are Canadian cards). Need help to ...

WhatsApp restore after swapping to e-SIM

I have tried to transfer my WhatsApp to a new phone after switching my number from physical SIM to e-SIM. Before transferring phones I backed up my WhatsApp. That backup is definitely on my iCloud Drive, but WhatsApp doesn’t recognise it’s there. Aft...

New Account

Trying to setup new account and find it impossible.  Nothing works. 

Not registered.? Why?

Good evening I'm trying to use my cell phone to make a call and every time I try to call it says not registered. Can you help me in solving this please and thank you. 

SIM to eSIM

I changed new iPhone 17. But they don’t offer solid sim slots anymore, while my current iPhone uses a SIM card. I got eSIM online, but you charged me $5.55. I asked ChatGPT, it told me, it will be free, if charged me , I need to connect Public mobile...

Puk

Im locked out and getting the run around

Service was shut off . Can’t seem to get a answer anywhere why it has been shut off.

Have had this phone provider for the past 5 years and all of a sudden our service was cut off and just a run around with no positive outcomes  My phone number is connected to my business and every time I try to log in it’s telling me to choose a new ...