Community

Account functions - self serve, 611, chatbot

After learning that the chatbot can do a bunch of account functions, I decided to make a chart of what I saw. Maybe things will change. Start chatbotAre you a customer - click yesClick on the sign in - login box pops out - login using normal login cr...

How do I cancel my subscription

Please help

SIM CARD has not arrived on time

I ordered a Public Mobile SIM card on August 20 2022. Today is September 8 2022 and it has not arrived in my mail box. The order # is 302629.

Fraud Alert

Hello, I would like to ask if my phone number is being used by someone else. Recently I have got a call saying that the calls were being made by showing my cell phone number as a caller ID. Could you check that for me? Or how could you help me out to...

Account suspended

Preauthorize payment +1 (xxx) xxx-xxxx Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

When I may get respond from you!

I have submitted a ticket but no response from Public Mobile. Ticket reference number: 208926-49. I want to return the phone that cannot answer calls (the phone is frozen with the screen on). Thanks!

Data

Used 95% of data and all applications are turned off

20GB Data 4G speed plan

if sign up any increase will be on bill.

how to activate

new number for free or fees 

how to porting to public

transferred in failed

activation

signal is weak

5x5 referral reward

Hi anyone know where the 5x5 raf rewards are for the promo in august? I thoughy they were suppossed to be given out the first week of the month

Track my SIM card

hello, I am wondering if there is a way to track my SIM card?

Payment isssue

Hi there, I tried to buy an extra gig of data earlier and it took the payment from my bank but it is not showing up on my account that I have an extra gig

Locked out of account

I have to renew my plan at the earliest but I cannot seem to log into my account . I also cannot change my password as it is not sending an OTP to my email address. What do I do as my account will get deactivated if I cannot renew it soon ?

Payment won't process: "Oops! Something went wrong, please try again later."

Hi All, I have autopay setup. My card had a temporary block on it which since has been released. However, I cannot pay with my credit card now. I consistently get the OOPS! message. I've tried:- clearing browser cache, signing in incognito- on a diff...

Username and password not matching

Changed password still saying username and password not matching? Need to renew plan can't get in

Can public mobile unlock a sim carrier locked phone

Hi, I recently purchased an iPhone without realizing it’s locked to a certain sim company. Can public mobile help me unlock the iphone or will I need to change my carrier in order for the phone to work? The phone is locked to AT£T A2111 CDMA GSM. Hel...

Porting over landline

Hi I just port over my landline and it cancelled my current internet and landline phone. Is there a way of putting a pause on the port over so I can wait till the new internet provider sends out a new modem?

Payments

Hi,I changed the plan but they charged me twice please let me know 

Call from Canada to monaco

Does the 300 International Long Distance Minutes include calling from Canada to monaco?

How to return my phone

How to return my phone