Community

eSIM for Iwatch

Please get a plan for the Iwatch? It’s absolutely necessary for safety especially if you are a runner or cyclist and don’t want to lug your phone everywhere!Thank you!

PM's craze/charm

Hey fellas, one thing which I have just started noticing lately is PM has started losing its charm which it is to have back in 2023/2024.So, is it just me or someone else does feel this about public mobile as well? 

1. possibly false network acquisition message. 2. text works in USA roaming but voice doesn't

I've been using an LG K9 phone and USA roaming talk and text has worked in WA, OR, and HI.  Now I bought an LG Tribute Empire phone which is almost identical and also runs Android 8.1.0, same as the K9.  It often gives the message "Please wait while ...

Esim transfer

Hi,I recently activated an account for my wife and chose to use esim. Unfortunately, I activated it in my phone instead of hers. I read the forum and that I should buy an esim using her phone and pay $5 + tax inorder to transfer to her phone. Is ther...

Money back

How can I get my money back because I wasn’t able to keep my number?

Praise for Public Mobile's USA and Mexico roaming experience!

I would just like to share with the community my absolutely wonderful experience roaming in the US and Mexico in February, I was in playa del Carmen and the surrounding areas and I had absolutely no issues everything worked seamlessly and flawlessly ...

Lost Promotional Data

Hello,For three or four consecutive years, Public Mobile used to grant bonus minutes and data to users around the holidays. Those promotions were also unlimited in terms of how long they were supposed to last. It's rare that I would need that bonus d...

I can't log to see my account.

Messages not going through

I have an issue after switching to public mobile that my messages will not go through to any contact who uses an android phone

I paid for 1GB and new sim but forgot to ask for phone number

Hello, I paid for 1 GB and a sim but forgot to ask for a phone number which I will need. The number on file is not mine and also I’m trying to remove it. Please help me remove the wrong number from file and get a new number for the sim and 1 GB purch...

Credit card

says credit card info not validated on app when I call in says plan is 34 plus tax but it is 40. I don't want to pay on phone then stuck with older plan. 

Phone broke I need a new SIM but I can't validate my phone number as my phone is broken.

I need a new e-sim. My phone is broken and was setup via e-sim. Now I don't have access to my phone number for 2 step verification. I need an esim sent to my email address.

Help I need to speak to a customer service representative please

I cancelled my service in the same day as the start of my billing cycle and I have been charged for the whole month that will not be using.  Can someone please contact me regarding get this refunded.  Thank you

Can't Change subscription

I was planning to upgrade my subscription at the next renewal, but I'm now close to running out of data, so I tried upgrading immediately. My credit card was charged, but I received an error when attempting to change my plan. I added additional funds...

phone number on wrong phone

When I was adding public mobile i accidentally put it on my phone and am having issues getting the esim transferred over to the right phone 

Re: Can't receive calls or texts from certain numbers

I am having the same issue. I ported many months ago. Only know of two numbers that can't dial to me right now. Not sure why. Just submitted a ticket but did not have a chance to explain my troubleshooting process in my submission. 

incoming call and text

I cannot receive incoming call and text message

I can’t change payment method on Public Mobile

I can’t change the payment method for my public mobile account. every time y try it returns an error and has not accepted any credit card I have entered 

Outage - Red Deer, Alberta - All mobile services out on 1-2 towers in SE

https://www.telus.com/en/bc/outagesThere is 911 fallback coverage via EXT Rogers, Freedom, or Bell (If it is a RAN issue). NOTE: Also in Samson 137 First Nations there is an outage (RESOLVED)Both are still undetermined at this time

Lost phone and forgotten email password

I lost my iphone this last weekend and I have locked my phone so it’s useless to anyone else. I’ve purchased another iphone and have a temporary phone number with Koodo till my new SIM card from public comes in the mail. The problem in addition to al...

No network after switching plan

As above mentioned, just switch to this 60gB deal but now no data at all. Tried Al trouble shooting still no luck. Please let me know how to get customer service at PM. Thanks in advance! 

Retrieving a recent voice mail that was not saved

Hello, I received a voicemail 17 days ago and listened to it, but did not save it nor deleted it. I thouight It would save automatically. Currently discovered it is gone. How do I retrieve it? Is there any way? Thanks a lot!

Don't receive text messages

I can send text messages and people receive them. I can also call and receive calls. However I do not receive texts or media that people send to me.

How do i complete activation with unlock data usage

Above

I Can’t change subscription

“Sorry, we're not able to process your payment at this time. Please try again later.”when I go to make payment it gives me this message. A couple things to note: 1. I am currently out of data and am changing to the $34/60gb plan. I’m currently on wif...