Community

Payments

Just got one. Saying payment due but saved card would not work but not near expiry. Sorry don’t think problem has been fixed

Paid Up Account Suspended Without Known Cause

I am billed monthly on my credit card for my account. My credit card is in good standing and the latest payment went through. Suddenly today when I try to use my phone I am told the account has been suspended. I have done nothing unusual with my phon...

Re: Issue Porting Number to Public

I’m not able to port in 

I bought a US roaming addon with unlimited minutes, and 9 days left. why did I run out of minutes?

I bought a US roaming addon with unlimited minutes, and 9 days left. I'm now back in Canada. When I try to call the US, it says I have run out of minutes. Why?

My sister lost her phone and can't login. How can she submit a ticket to suspend her account?

My sister lost her phone and can't login. How can she submit a ticket to suspend her account?

Accidentally closed account

Hi team, we accidentally closed our account as my older daughter was trying to port her number over, however I wanted to use the existing service and points for my other daughter and just create a new number…currently it will only allow me to reopen ...

Cancel

I am currently using Public Mobile, and I’m satisfied with it, so I arranged for my wife to sign up as well. She paid for and ordered a new Public SIM card, and we received it about three weeks ago. However, my wife now wants to cancel. She has alrea...

Any news about changing the billing address?

Hello, the PM team!I recently moved to AB and I definitely would like to pay less taxes. I searched through the posts and it looks like PM calculates taxes based on the phone number's area code. Is that true and still true? I really liked being a PM ...

Looking for a PUK number

I see some posts here but no answers.  How do you get a PUK on a new activation?  Trying to set up for a friend.  I sent a message to the mods but they seem to be busy as I got no response in over 24 hours.

Rewards

Where can i view my rewards. The new upgrades system is confusing

Signing up a family member for Public Mobile

I was wondering what steps they would need to take. My family member is switching from a different provider and would like to keep their phone number as they switch, which I know I was able to do when I joined public.Has customer service gotten worse...

Transfer services

How do I get a transfer PIN number 

Lost connection to Mobile Data and to the phone service afterwars

I can't send text or make phone calls. It seems I have no connection to the network. When I attempt to make a call, I get a message "Cellular Network not available". Please help. 

Re: Points rewards

How do I redeem my points on the site to pay my bill? 

i key in wrong sim card numbers

I key in wrong sim card #,now i m with my plan phone number and when i used my other phone to call my new plan#,i even have my new voice mail box #, but i cannot dial out,i am thinking of cancel my phone service, last night, i must be 2 tired and my ...

Activation failure for newly added esim

I subscribed to a plan yesterday and I’ve added the eSIM to my phone, but keep getting an error message saying “Unable to activate eSIM”. Do I need to remove the eSIM and start over? 

whatsapp calls

Can I make whatsapp calls if I have a plan with 20 gigs? Can I make them even from a Wi-Fi network?

Not Receiving Activation Code and No EverSafe ID

Hi, I've just recently set up my Public Mobile account and I'm being asked to confirm my identity with a 6-digit code however I'm not receiving any code via SMS as I don't have any Public Mobile connection. I am not getting any option to send via ema...

Hi

Hi there, I just registered an account with Public Mobile and I tried to purchase the eSim for the 6g, $23/month package but everytime i log in and click on 'resume activation', it says 'encountered problem'. Please help.

tranferring phone number to different provider

I'd like to transfer my public mobile phone number to a different provider but can't seem to get ahold of anyone at public mobile to do this. Any suggestions?

away for more than 5 months.

Roaming in US - 5G?

Hello - my daughter and I have the plan that includes data in the US. We successfully connected to roaming, and in my notes I had written down to connect to 4G/LTE - however 5G was an option when we connected. Can we change it to 5G, the LTE seems qu...