Community

Canada US Plan

I have the 20GB Canada US plan, which states unlimited Canada US wide minutes. My question is while I am in the states can I make calls back to Canada and within the US. Or do I have to purchase an add on

Transfer number failed , and wasnt quick enough to answer on secondary number, please call back

Hi,  I got a message saying the phone number transfer failed from bell to Public mobile but didnt pick up the phone quickly enough, please call me backThanks

Deleting drafts

Greetings everyone,  I have a few messages in my drafts that I'm unable to successfully delete for the life of me.I do know how to delete from profile under the avatar, I do it all but there are some that are stuck and won't go away.I would really li...

US roaming

My data roaming work for a few days now nothing I bought a 3gb 15 day addonWill not connect to a network it finds networks I am 4 g phone android

Not Receiving a text message

Hello. I am trying to sign into my account on a pc. It sends me a code to my email and then wants a second verification from the phone itself. The code never comes through. I also tries to call *611 and it asks for a code that I never did set up. How...

mixup SIM cards numbers

activating second sim card and transferring number.... My older number was replaced on my older SIM ...NOW I lost my number...  AAAAAAAAAAAAAAAAA on my SIMThe older SIM now have number BBBBBBBBBBBBBBBBBBBnew SIM is empty.I would like to recover my nu...

Invoice date

I have an issue on the app where invoices/receipts I pull all have the same date (ex. I download my receipt from September but it has Oct 10th date(the day I download). can someone please fix this issue. 

when will Sim arrive?

No data after fix for Ulefone Armor 22

Hi. I have tried over and over to connect my data after I entered the items on this site's APN adjustments. Still no data. Pls help me solve this very big problem for me as I need to send/receive health data. ULEFONE ARMOR 22!  

Voicemail deleted by PM

Yesterday I received a call but didn't pick up. I didn't access my voice mail but I did see a written message beside the carrier and instead just read the message. When I went to re-read the message today it was gone. I called in to my voicemail and ...

New SIM

Recently purchased a new physical SIM but over 15 days and haven’t received any order. Trying to contact the customer service online and no one can help me 

no service yet !

hilast night I finished the registration and transferred the number and when I go to the phone the sim card said is there already and I can't get any further.  I still have no service . Do I need a new sim card? Please help because I really need the ...

Recover old public mobile number

Need to recover old public mobile number to get access to my Gmail account.  3 months plus have elapsed since  I lost my phone and the number along with it.  Need a service agent to recover the old number please 

ridiculous login logic, problems with OTP

Hello:I have got two other numbers that I control. The simcards are currently outside Canada, so I can't receive OTP over SMS. Now the alternative way of getting OTP over email doesn't produce any results. I don't know how else I can login.When I try...

US roaming not working

I have purchased the US roamig bundle, it is showing on my subscription but I can't connect to Network in the USTried restarting and airplane mode on/off without success

no service yet

HiI finished the registration last night and still no service yet.Please help me

can't get into account.

Hi1 -I can't get into the account without all the numbers, please send it to me.

Network keeps dropping when I try to make an outgoing call.

Almost every time I try to make an outgoing call, the network drops to no service and the call doesn't complete.SMS and mobile data work normally.My partner attempted with my SIM in his phone and he got much the same results.All the calls were attemp...

Data not working; restart is useless, APN settings may be involved

Hello,My data has become very unstable since perhaps last week. It seems to be not working by default. The error code returned from a browser is "ERR_CONNECTION_RESET". I am sure no proxy is running in background to result this. The text messaging se...

Slow everything

I signed up for public mobile 3 days ago and it’s so unbelievably slow. I’ve done all the troubleshooting but I’m legit ready to transfer back. I can’t even download emails. Where do I go from here

Calls keep dropping

I've been a Public Mobile customer since December 2023.My calls keep dropping after 15 or so minutes of being on the phone. It’s like cujimotos issue here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Dropped-Call/m-p/1182077#M819490 I ...

Someone using my phone number double charges

I have two very serious concerns. 1. Sept 6 2024 I was charged $16.95. 2. Sept 8 2024 I was charged $16.95 October 8 2024 I was charged $16.95. The extra charge was not applied to October's bill. When I went on my history it shows only one charge for...