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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2275 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3864 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34286 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45956 Views
  • 182 replies
  • 30 Bravos

Canada US Plan

I have the 20GB Canada US plan, which states unlimited Canada US wide minutes. My question is while I am in the states can I make calls back to Canada and within the US. Or do I have to purchase an add on

P14 by Great Neighbour / Super Voisin
  • 379 Views
  • 3 replies
  • 0 Bravos

Resolved! International plns

Does the international plan for $39 include 50 GB data and text and calls originating in the US 

glenhorton by Great Neighbour / Super Voisin
  • 351 Views
  • 1 replies
  • 0 Bravos

Resolved! What does 43 points get me?

So i used to be familiar with the old system. Loved it. Saved lots of money and had a cheap cell bill. Now my bill is twice the price because they took all of that away.So, from what I've been told is that they give you points. So what does 43 points...

JONMILLS by Great Citizen / Super Citoyen
  • 747 Views
  • 6 replies
  • 1 Bravos

Resolved! eSim

Hi. I subscribed for a eSim on a non-compatible phone. I want to use it on a compatible phone. But it won't let me. What to do now?  

Sid2024 by Great Neighbour / Super Voisin
  • 227 Views
  • 1 replies
  • 0 Bravos

Deleting drafts

Greetings everyone,  I have a few messages in my drafts that I'm unable to successfully delete for the life of me.I do know how to delete from profile under the avatar, I do it all but there are some that are stuck and won't go away.I would really li...

Sansan by Mayor / Maire
  • 569 Views
  • 4 replies
  • 1 Bravos

Resolved! 4G

I signed up for 4G and I am only getting LTE. SIM card is 6 years old, I have an IPhone XR.

Klink by Great Neighbour / Super Voisin
  • 355 Views
  • 2 replies
  • 0 Bravos

US roaming

My data roaming work for a few days now nothing I bought a 3gb 15 day addonWill not connect to a network it finds networks I am 4 g phone android

2525 by Great Neighbour / Super Voisin
  • 334 Views
  • 2 replies
  • 0 Bravos

Not Receiving a text message

Hello. I am trying to sign into my account on a pc. It sends me a code to my email and then wants a second verification from the phone itself. The code never comes through. I also tries to call *611 and it asks for a code that I never did set up. How...

JaninaVB by Great Neighbour / Super Voisin
  • 310 Views
  • 2 replies
  • 0 Bravos

mixup SIM cards numbers

activating second sim card and transferring number.... My older number was replaced on my older SIM ...NOW I lost my number...  AAAAAAAAAAAAAAAAA on my SIMThe older SIM now have number BBBBBBBBBBBBBBBBBBBnew SIM is empty.I would like to recover my nu...

Gian46 by Good Citizen / Bon Citoyen
  • 172 Views
  • 1 replies
  • 0 Bravos

Invoice date

I have an issue on the app where invoices/receipts I pull all have the same date (ex. I download my receipt from September but it has Oct 10th date(the day I download). can someone please fix this issue. 

Diana23232322 by Great Neighbour / Super Voisin
  • 285 Views
  • 2 replies
  • 1 Bravos

No data after fix for Ulefone Armor 22

Hi. I have tried over and over to connect my data after I entered the items on this site's APN adjustments. Still no data. Pls help me solve this very big problem for me as I need to send/receive health data. ULEFONE ARMOR 22!  

Candeapple by Great Neighbour / Super Voisin
  • 561 Views
  • 3 replies
  • 0 Bravos

Voicemail deleted by PM

Yesterday I received a call but didn't pick up. I didn't access my voice mail but I did see a written message beside the carrier and instead just read the message. When I went to re-read the message today it was gone. I called in to my voicemail and ...

flipper26 by Good Citizen / Bon Citoyen
  • 289 Views
  • 3 replies
  • 0 Bravos

Resolved! App version 2.2.2

When I check which version my app is ( public Mobile app) is tells me version 2.2.2 , however on the Apple App Store it tells me the latest version that was updated is 2.2.1 . Will this be a problem app seems to work fine for now ( what is the latest...

Little_Tess by Good Citizen / Bon Citoyen
  • 651 Views
  • 5 replies
  • 0 Bravos

New SIM

Recently purchased a new physical SIM but over 15 days and haven’t received any order. Trying to contact the customer service online and no one can help me 

Katie_20 by Great Neighbour / Super Voisin
  • 591 Views
  • 8 replies
  • 0 Bravos

no service yet !

hilast night I finished the registration and transferred the number and when I go to the phone the sim card said is there already and I can't get any further.  I still have no service . Do I need a new sim card? Please help because I really need the ...

Gabriella52 by Good Citizen / Bon Citoyen
  • 323 Views
  • 3 replies
  • 0 Bravos

Recover old public mobile number

Need to recover old public mobile number to get access to my Gmail account.  3 months plus have elapsed since  I lost my phone and the number along with it.  Need a service agent to recover the old number please 

PCORR by Great Neighbour / Super Voisin
  • 323 Views
  • 2 replies
  • 0 Bravos

ridiculous login logic, problems with OTP

Hello:I have got two other numbers that I control. The simcards are currently outside Canada, so I can't receive OTP over SMS. Now the alternative way of getting OTP over email doesn't produce any results. I don't know how else I can login.When I try...

BESPAL by Good Citizen / Bon Citoyen
  • 943 Views
  • 15 replies
  • 0 Bravos

US roaming not working

I have purchased the US roamig bundle, it is showing on my subscription but I can't connect to Network in the USTried restarting and airplane mode on/off without success

NourChe by Great Neighbour / Super Voisin
  • 573 Views
  • 6 replies
  • 0 Bravos

no service yet

HiI finished the registration last night and still no service yet.Please help me

Gabriella52 by Good Citizen / Bon Citoyen
  • 582 Views
  • 7 replies
  • 0 Bravos

Network keeps dropping when I try to make an outgoing call.

Almost every time I try to make an outgoing call, the network drops to no service and the call doesn't complete.SMS and mobile data work normally.My partner attempted with my SIM in his phone and he got much the same results.All the calls were attemp...

Ren97 by Good Citizen / Bon Citoyen
  • 845 Views
  • 10 replies
  • 0 Bravos

Slow everything

I signed up for public mobile 3 days ago and it’s so unbelievably slow. I’ve done all the troubleshooting but I’m legit ready to transfer back. I can’t even download emails. Where do I go from here

Nicberto by Great Neighbour / Super Voisin
  • 342 Views
  • 3 replies
  • 0 Bravos

Calls keep dropping

I've been a Public Mobile customer since December 2023.My calls keep dropping after 15 or so minutes of being on the phone. It’s like cujimotos issue here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Dropped-Call/m-p/1182077#M819490 I ...

Jackhopkins by Great Neighbour / Super Voisin
  • 445 Views
  • 3 replies
  • 0 Bravos

Someone using my phone number double charges

I have two very serious concerns. 1. Sept 6 2024 I was charged $16.95. 2. Sept 8 2024 I was charged $16.95 October 8 2024 I was charged $16.95. The extra charge was not applied to October's bill. When I went on my history it shows only one charge for...

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