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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I can't receive calls nor make any calls.

I have a Samsung s9 plus and it stopped working this week. I went to telus and they said I need a newer phone. Did she gave me a lazy answer or could I do something else? I tired everything that on the internet and nothing is working. Is it because o...

Payment-subscription cancelled

Hi folks,I unsubscribed 2 days before the new cycle. But got charged the new cycle. When I went back in my app i was still subscribed although I unsubscribed it few days ago.Any advice on potential options?I try to contact public mobile not too succe...

Resolved! International phones sold online

International phones sold by 3rd party sellers on Amazon, BB, Walmart, ebay, are they compatible with PM?

PUK Code

Hard to contact to get the PUK Code to Unlock eSIM

cannot get into my accounts-so frustrating

Upgrade not working

I upgrade to a bigger data packet it just renewed and it's still on the old 75 gig not the new 150 gig do I need new sim card or what

Re: Paying from a bank account!

Really really frustrating because my bank card is in the mail and I ggavs no other option as I’m disabled Nd cannot go get a vioucher

Transfer esim

Hello, please help. How do I transfer my esim to my new phone. It is giving the message “Contact carrier to set up esim” but it is already set up I just need to transfer it to my new phone .

Cancelling subscription

I am trying to cancel my subscription but in the Manage Subscription I am not given any option to cancel,

SIM Card No.

I need to buy a SIM card. Can I choose the card number myself? Where can I select it?

Resolved! Fido holding my numbers hostage.

Hi there, I recently ported 3 numbers to public mobile. The process I followed is the usual fairly easy process (input numbers, wait for port to complete without contacting the original carrier myself, switch SIMs when the old one goes out of service...

Resolved! Help faster

Hi everyone,I’m hoping someone here can help or escalate. My SIM is currently locked due to an unknown SIM PIN, and my service has been limited to emergency calls only since Wednesday evening.I’ve been trying to complete the required ID verification ...

Resolved! Order SIM but Process Only Charged Me

I ordered a physical SIM card but after I made the payment it said there was a problem with processing. It charged me for the SIM card but it wasn't sent to me. What do I do? I seem to be sent in circles with the chat box and it keeps giving me an er...

Voucher

I paid confirmed voucher and service still suspended.

3G Shutdown in Rural Manitoba - Phone Models Affected - Towers Decommissioned

Just reporting that a Samsung A21 model SM-A215W no longer is able to provide voice call services on Public Mobile after a 3G shutdown (the PM IMEI checker did say this particular Samsung A21 would fail). The Samsung A21 is able to voice call service...

Can’t call Mexico from Canada

I’m trying to call Mexico from Canada with a Canada US Mexico plan and it’s saying I have exceeded my usage except I’ve never called Mexico or US or Canada long distance and I have unlimited calls. Help!!

Poor cell reception while indoors

I noticed the cell reception at my new house is somewhat poor. I usually will get 1-2 LTE bars outside and 1 LTE bar inside on the main floor. My reception will drop to 1-2 3G bars down in the basement and no bars in a utility closet down there. Acco...

Payment

I’m having issues with entering my visa debit card to have the funds taken from my card

Old phone broken, can't log in to account with new device

Hi all. My old device broke so I'm trying to add my esim to a new device. However, I'm unable to log into my public account from the new device because it asks for a verification code that is sent to my phone number (which I can't access because my p...

Replacing a lost sim card

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Refer friends

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Resolved! Data usage

On Jan 7 I transferred from an iPhone 13 to iPhone 16; I used iClound to transfer content. My account with Public Mobile is for 50GB per month. On Jan 10 i received a text saying My account says I've used up all 50GB of data but when I view my usage,...

Why cant I update my cc info?

I keep getting an error when trying to update my cc info to the new expiry date so I can pay my bill how can i remove the credit card info and re-add it ? thats about the only thing i havent tried yet.

Resolved! Remove credit card details

HiI've ported my number to a new carrier. It seems my account is already closed.Please remove and forget my credit card details.Thanks

Re: I can't download the Public Mobile app to complete my SIM card activation

can't download the pulic mobile app

Mexico

Hi thereI am heading off to Mexico in a couple of days. I have the Canada/USA/Mexico plan. My question is….do I just make sure my phone is set for roaming and carry on as usual in terms of phone calls, texts and data usage?Seems too easy. 若

Payments

Hello. There were 2 payments taken out of my account from you. Why? 2 payments of $44.80 each. There should only be one payment. Please reply as soon as possible. thank you.Natalie Baur

Made a payment but services not restored why

Resolved! Xiaomi Note 10S voice not working on roaming USA

I am having problems with USA roaming. I have the 50 GB roaming plan. I have a Xiaomi Note 10S from Asia. Strangely, voice was working at some point initially, but now it is not working. Cannot receive or make voice calls. However, both data and SMS ...

payment

Hi. I'd like to know why my billing cycle date has moved from the 5th of the month to the 30th of the month before? You did not ask if this was okay nor did you inform me of any change. You just decided to move it forward by a day a month over the pa...

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