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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25178 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36628 Views
  • 185 replies
  • 27 Bravos

Resolved! transfer phone number

Hi I am trying to complete my activiation and when I put in my phone number to transfer it says it is not a canadian number even though it is.  I am not with Koodo I'm currently with Virgin Mobile and when I try and chat with a live agent I just get ...

Williamwhite by • Great Neighbour / Super Voisin
  • 585 Views
  • 7 replies
  • 0 Bravos

Help please

Good Afternoon,Switched my daughters phone and her number and plan did not transfer over.  Let our subscription run out and just repaid and subscribed to a new plan but she does not have a SIM card.  So she has a plan, but no SIM and her texting and ...

Zorzenone by • Great Neighbour / Super Voisin
  • 284 Views
  • 3 replies
  • 0 Bravos

Resolved! US roaming data/text not working

HelloI have not been able to use my add-on us roaming data/text.  I have switched to T-Mobile and AT&T... but when try to call out message indicated my plan is not ... But in fact, I have paid for it.  I tried with two different phones, the same... N...

ChanKim by • Good Citizen / Bon Citoyen
  • 854 Views
  • 11 replies
  • 0 Bravos

Resolved! Old $15 plan w/ included 250MB data grandfathered?

Hi,Just wondering if anyone knows if the old $15 subscription plan with the included 250MB data is grandfathered for those of us that are still on it.  It was too complex of a question to ask the PM chat bot...Thanks!

Resolved! Help - New registrant encountering multiple errors

Hi good people!Signed up for a promo plan. Paid using online and continued to port over number. Koodo sent me a msg asking to confirm porting - I replied back Yes. All was good.Then my phone isn't sending/receiving calls. The website is giving me 'Fo...

Dingo212 by • Great Neighbour / Super Voisin
  • 347 Views
  • 2 replies
  • 0 Bravos

Historical information

Hi i would be interested in knowing how much data I use per month.  I see PM gives a day by day summary for up to 90 days but i would just be interested in a monthly total going back a couple of years.Anyone know if that is possible?TIA 

EdN by • Model Citizen / Citoyen Modèle
  • 320 Views
  • 4 replies
  • 0 Bravos

Resolved! Adding an additional line

Hello, I would like to port over my son's number to PM but can I not just do that under my ID?  Do I really have to create another ID and password for another line? Thanks Steve 

STEVEslater by • Great Neighbour / Super Voisin
  • 358 Views
  • 2 replies
  • 0 Bravos

Resolved! $15 plan

Why $15 plan is available only for new activation?PM seems to want existing customers to pay more or moving to other providers. 

EB0 by • Deputy Mayor / Adjoint au Maire
  • 1565 Views
  • 17 replies
  • 1 Bravos

Resolved! Re: Did not get any rewards/points for loyalty

My rewards are gone too. I got charged $30 instead of $20.My rewards were:Autopay reward $2Loyalty $5Refer-a-friend $3Plan is $30, minus rewards it's $20 plus HST.The old rewards  didn't get converted and didn't get applied.

em70a by • Great Neighbour / Super Voisin
  • 519 Views
  • 5 replies
  • 3 Bravos

Resolved! top up not working

I added top up to my account but still can't make calls 

qaziphone by • Good Citizen / Bon Citoyen
  • 501 Views
  • 5 replies
  • 1 Bravos

Resolved! Change plan

I just changed to the 5G Canada/US Plan online.  The payment has gone through, but my mobile phone didn't update the new plan information (still shows the old plan information).  Help from anyone please.

Noodle123 by • Great Neighbour / Super Voisin
  • 342 Views
  • 2 replies
  • 0 Bravos

After activation

What settings do I need to change on my iPhone settings to make it work with public mobile?

SonnyHong1966 by • Great Neighbour / Super Voisin
  • 228 Views
  • 2 replies
  • 0 Bravos

Usage History

I'm trying to download my usage history from the last few months. But the download button doesn't seem to work, and hasn't for a few weeks. Is anyone else facing the same issue? Are there any workarounds?

BestNickname by • Good Citizen / Bon Citoyen
  • 281 Views
  • 2 replies
  • 0 Bravos

adding Visa information

I am trying to change/update my payment method-Visa.  The card number is the same. just need to update the expiry and the CVV.  When I have done several times a message saying" Sorry we havent been able to process your request please try again later"...

Diggy1 by • Great Neighbour / Super Voisin
  • 323 Views
  • 2 replies
  • 2 Bravos

Troubles to connect my new chip

Hello, I am trying to connect my new number ###-###-#### and neither can access my account  **@**  please I need help ASAP

Oreyes by • Great Neighbour / Super Voisin
  • 209 Views
  • 2 replies
  • 0 Bravos

My credit card is being charged without my consent

I’ve already had to cancel a credit card because it’s being charged even though I cancelled my public account a year ago when I lost my phone. Public’s “customer service” is completely useless. how can I stop this from continuing to happen as the cre...

Ryanbe by • Good Citizen / Bon Citoyen
  • 796 Views
  • 11 replies
  • 0 Bravos

No text message and now no wifi

Hi, There needs to be a faster way of communicating with reps. Atleast have a live chat. First it was my text not working and now the mobile data is not working. I am already logged in and I message the rep and they start asking a bunch of security q...

Mimipanda by • Good Citizen / Bon Citoyen
  • 388 Views
  • 5 replies
  • 1 Bravos

Usdata meant to buy Canadian data

Hi I was in the hospital and needed more data I bought gigs for $30 and bought 3 gigs of us roaming data by mistake. is there a way I can get it changed to the data I can use. I have never been to the us and have no plans of going there so it is usel...

Ecapper65 by • Great Neighbour / Super Voisin
  • 185 Views
  • 1 replies
  • 0 Bravos

Roaming to the US

Hello,I plan a trip to the US for ten days; how can I have a roaming service for voice calls, texts and data on my cellphone, and what is the price?

Vbinh by • Great Neighbour / Super Voisin
  • 452 Views
  • 5 replies
  • 0 Bravos

Usage history

HiI check my usage today and I noticed bunch of outgoing calls and sms that I didn't do. Is there a way to verify those messages are from my phone? 

Billing

Has my plan gone up? Seeing a charge made today for an amount I’m not familiar with.

NanH1 by • Great Neighbour / Super Voisin
  • 218 Views
  • 2 replies
  • 0 Bravos

Resolved! Data not working while in US Roaming with $34 50 gb Canada US plan

Hi, I switched my public mobile subscriptions yesterday for both mine and my wife’s phones. My previous plan didn’t include any US roaming, but the new plan should have voice and data roaming to the US. We’re in New York right now and the voice works...

Jasonyu08 by • Great Neighbour / Super Voisin
  • 503 Views
  • 3 replies
  • 0 Bravos
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