3 hours ago
3 hours ago
@snicoletti did you try restarting your device after the eSIM was added? If yes then I would wait to hear back from the CS agent to see if there is something on their end that is needed to be done
3 hours ago
The eSIM has been added and turned on, but is not connected to the carrier.
3 hours ago
I was able to install the eSIM, but it failed to activate. Will follow up with a CS agent.
3 hours ago
HI @snicoletti
what phone do you have?
can you login the PM app on your phone? if you can login, then go to the Account page and then click Buy sim card and choose eSIM. You should get the replacement esim for free. In case it still charging you $5, you can ask PM to reimburse it
A new esim should then fix your problem
3 hours ago
@snicoletti did you receive an email from Public Mobile with a QR code to scan? If not, you will need this email to scan the code to install and setup the eSIM. If you did receive it, go into your phone's cellular setting to see if you the eSIM is there and that the line has been turned on.
If you are not seeing the email or the eSIM in your phone setup you will need to contact a CS agent by clicking on the orange circle in the bottom right of your screen, type: Customer Support Agent
3 hours ago
don't remove yet, ask PM what to do. Maybe they will ask you to get a new one via the app , but they will need to advise how to login to the app since your account not properly setup yet
You won't be able to open proper Chatbot ticket at this point, so message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437