Community

SIM Activation

Unfortunately my phone setup was started with an ESIM but then I found out that my phone was incompatible, and now I'm stuck. I now have a physical SIM card but am unable to enter the details as the activation has already been started another way. I ...

Can’t receive iMessage and calls after transferring numbers

I can’t receive calls or iMessage after transferring my number from Lucky mobile. I can call people but I cannot receive calls. How can I fix this problem

Points

I’m new to PM and I was wondering if someone could tell me what the points can be used for and what is the value of one point?Thanks Wm2

Black Friday deal activation with future date

Hi have subscribed to a plan which was available as part of black Friday deal with future renewal date. Will I be getting the same benefits what was listed during black Friday ?

esim is not compatible

I got the public mobile esim and it showed that it was compatible. once purchased it showed not compatible. The payment is processed and I can’t get a hold of anyone to help me. I don’t know where to submit the ticket on this community. Not very happ...

US roaming

I am on the 20Gb, 4G, Can/US plan. Now in the US and unable to connect to the internet. I selected network operator manually (T-mobile). I am able to make calls and text. It seems it connects to the network on 2G only. Network mode is set to LTE/3G/2...

US Roaming & Phone Calls

Hey everyone! I'm heading to the US soon and want to use my phone for calls as well as data. I have the $35 for the Canada-U.S.-Mexico plan. The details about data usage while roaming are pretty straightforward, but what about making phone calls? My ...

Port previous number

This is agonizing ! I want to port 705 xxx xxxx from Koodo to Public. I have the new sim card in the cell and the previous one out 

Refund for cancelled plan

Hi, I paid for the month of December and cancelled the service with my phone number also. Is it possible to get a refund or resume the service for this month? I contacted customer service but haven't received a reply. Thank you.

Purchasing a refurbished phone

I purchased a refurbished phone from Public years ago - looking to again but can't find them anywhere - have they stopped providing this service?

How to deactivate my account?

Referral code

I activated my new account with Public Mobile yesterday Dec 3, 2024 and I forgot to enter the referral code of the friend who referred me. Can this be done after the fact?

Data usage while on wifi

I just signed up on my daugters phone and im looking at her usage history in the last couple days. I noticed both nights just after 12am there is a couple small usage charges and she is sleeping and not using her phone. Plus we are in the house on wi...

Buying Public Mobile eSIM before Arrival in Canada

Hello everyone,I will be permanently moving to Canada (specifically Toronto) next week for a job. I have been browsing cell phone plans and Public Mobile seems the best value for money for me, especially as I want a prepaid plan with significant data...

Porting my PM number to Fizz

I am porting my PM number to Fizz, however, there is email from Fizz says technical issue and email from PM mentioned that I am porting number to PM (PM is wrong as I currently using PM and want to transfer to Fizz). Now the porting is pending, pleas...

switch plans

I currently have a Public mobile plan 6GB 4G for $25.  I saw that they have a $35 plan for US-Can-Mexico, can I switch to this plan and how do I about doing this.

Had i successful canceled my plan or not?

hi,i have canceled the plan of public mobile yesterday and say "yes" to the cancellation sms(see attached photo. But i still got email from public mobile yesterday night for asking me to do something. Is that means failed cancellation and still count...

Can not make calls, Phone notification shows Emergency calls only. My subscription is valid

8b1 call error

I went to call my family doctor to realize that I kept receiving the 8b1 "your call cannot be completed as dialed" error. Yes I took the SIM out and put it back in with phone both powered off and powered on (didn't work). Yes I tried to dial it with ...

Canada/US/Mexico 50GB $35 plan

I have a few more questions:1) Apparently PMobile does not yet have WiFi calling, which is very useful in low/poor cell signal areas, although I believe Telus has WiFi calling available in Canada, which is cut off at the Can/US border when travelling...