Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If my subscription cycle is shown as ending December 19 in my account, does it renew on December 19 or 20? It seems mine renewed today, showing December 19 as the starting date of the next subscription cycle, despite the fact that it was also the end...
I had a number transfer fail and messaged the CS_Agent. Anyone with experience happen to know how long it usually takes?
My auto renewal didn’t get paid from my visa on file and now it is making me change my plan and I don’t want to. How do I get my service working and pay my bill
I was reading the iPhone in Canada article that was posted here about the ending of the More The Merrier bonus offers and read this on a post there. So I looked into MY offers and found this. I'm completely dumbfounded at this. Does anyone have a le...
Merged with duplicate topic
Hey guys. I am currently on a 90-day subscription and leaving Canada in January and returning at the beginning of March. I wonder if it is okay that I cancel the auto payment before the next cycle starts and resume when I come back. Am I still able t...
Hey there is there a way to find out how many years you have been with public mobility
40GB unlimited 5G plan for only $34/month - Want to Cancel this plan never been activated and get refund of $44.07
Hi all, currently trying to switch from the 20gb $34 per month plan I have at the moment.I'm unable to change my plan to the same cost plan at 40gbOther cheaper and more expensive plans show on this list but not the one I want, any suggestions? Let m...
This is a separate account I created to post on the community (no public mobile service associated) My actual account with service is locked out. I have waited 1hr, 3 hrs, successfully reset the password but the account is locked out. I cannot log...
Hi, I recently ported my number from PM to different provider. Is there any way I could download my invoice for what I paid in the past? Any help would be appreciated, thank you!
hello! I've been reading several posts about porting numbers from Fido and issues with texts sent to authorize sign ins. It has now been 11 business days and we still are not receiving the second factor authentication code texts sent from Banks, nexu...
I have been locked out for an hour. One hour later still locked out. 2 hours later still locked out. Should I just wait until tomorrow??Thanks.
Hi, I have change my subscription plan before renewal but it didn't change on renewal date.Please let me know how what can I do. I have check my payment history it was showing older plan charges. @Moderator
During evening logins, users encounter a "Forbidden A1" error with no further warning or explanation.It turns out (though it's vague and opaque) that this message is being shown because of mundane Public Mobile's website or database maintenance.But t...
Hello I ordered SIM cards to switch to your phone company 2 weeks ago and I have not received anything could someone get back to me about this.Gabbys
The iPhone in Canada site says PM has confirmed there will be no bonuses this year. Article Link
Hello,I have change my current subscription to 4G .Before my renewal date but still I can see my old plan.can you please help.
Has anyone on the old rewards recently done an immediate plan change from 90 days to 30 days? Could you share what happened to the rewards? Sorry, I'd like to see an anonymized screen shot of the payment history, not interested in speculation...)Here...
What’s the difference between the $15 and $30 add on
Hi, I cannot received the call .
Hi,I just switch to a 5g plan and my phone does not see it. I have a Samsung S20 FE 5g unlocked (bought at Costco, so was never dedicated to a network). I tried to find some info on how to get it but could not find a definitive answer on how to get...
Hi PM,I have been a customer for several years and have always made my monthly payments. I received an SMS message today notifying me that "Your services are on hold due to the expiration of your subscription. If your services are on hold for more th...
my sister signed up with public mobile, for some reason her services work except she she can't get SMS text messages and we can't contact customer service.
Trying to help my college, sequence of events: -Colleague had wallet stolen about a month ago-Wallet contents were cancelled-Forgot to update Public Mobile payment info -Go on a 3 week vacation out of the country, phone turned off the entire time-Ret...
I'm switching from Bell to Public -Canada /US not sure if my phone will be compatible with esim or if it's better to try to pop into a store to find a regular SIM. Would like to talk to a customer service rep and have my questions answered Help
I typed the wong number to port in during the activation process. Now I cannot even log into account. How do I get hold of the porting team to re-start the process?
Ever since I switched to Public Mobile from Koodo, my Pixel 7 keeps switching from 5G down to "H" or "H+", seemingly at random. When there is not a good a 5G connection, I would expect it to drop down to 4G/LTE, not 3G. Is this a known issue and is t...
Only had the plan for couple weeks and now i cant use more than 2gb of data.
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