12-09-2024 11:20 PM
I thought my phone was e-card compatible but it's not I bought a sim and cannot finish set up
Solved! Go to Solution.
12-10-2024 08:14 AM
hi @AnnaLD
have you checked with PM support yet? sometimes the error with compatibility of the esim is a false negative. Check with support first
12-10-2024 01:43 AM
@AnnaLD
Just curious on what is the make and model of your phone?
12-09-2024 11:55 PM
@AnnaLD so, you have a sim card already? you will need to ask support to update the sim card number for you
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
12-09-2024 11:41 PM
@AnnaLD buy a physical card from Amazon or call a local Telus/Koodo /mobile Klink store and see if they have Public Mobile SIM card and buy for $10+. Once you have it, message PM agents to add the Physical SIM card number to your profile.
Or you can purchase from the App.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
