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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim card install

New member, I switched over but when do I put the Sim card in to activate new account? Been 2 hrs so not sure what's going on.

Resolved! Can't pay

Public Mobile refuses to let me pay using a new credit card and I cannot get any support. Short of switching to a new provider, what do I do now?

Old account moving to new point system - did not authorize this action

Hello,It seems my old reward system is being forcefully moved to the new point system. I did not agree to this change at all. I was very careful in the past to avoid it but it seems my choice has been ignored and is being processed for the new point ...

Resolved! eSIM

I never got a QR code and it’s not working to activate my eSIM

Accessing My Account

Hello,I'm a public mobile customer, I'm trying to get my account number but when I log into the app with my email, it's showing me my name but it's asking me to subscribe to a plan? Why is that? How can I skip all that to manage my account?

How to I get prior phone/text records from prior account

How do I get prior phone/text records from a prior account?It is an urgent and timely matter.Thank you.

Resolved! Hello please help asap

I paid for 34 a month, esim 50 gb 5 g speed But can't get to download public mobile app on my iPhone xr after scanning qr code

Travel to the Dominican Republic

Going to the Dominican Republic next week and we have 3 cell phones with Public Mobile. I know they don’t offer add ins for the DR but I have a few questions? 1. do I need to do anything to not be charged roaming etc.. 2. If I get a Dominican eSIM ca...

Resolved! Telus bought phone on PM network

Hi PM community, looking to upgrade my phone and have a friend who has a Telus supplied Google Pixel 7a, never activated. I have read on older forum posts that PM Sims have mostly worked on Telus locked phones. Still the case? Sorry for the naive que...

Payment

Hi is there any way you can get the sim # if u have my IMEI # as I can’t access my account and you toook a payment of 29.90 off my card is there anyway to track it

Help

I wanna to block my cell phone and deactivate it

Resolved! Account

Hi when I try to sign my account is says forbidden what happen

I lost my sim

Can you please send me another one to my house4xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx edited by comptuergeek541: removed mailing address

Send and receive message Problem

hello ，i just change to Public mobile， i got sent message problem in a few days ， i Can't get any code from my phone number. it stuck， and also when i send the message， No one can get my message，how can i fix it ？ if is bussiness time it is really t...

Resolved! Forbidden A1

I'm getting this error on both my phone and computer browser. Anyone else have this issue?

Resolved! max time for holding service

I am going overseas for work for 6 months1. how long can I stop cell service and keep my phone number?2. how do I do this?thanksCeceila

Account loading very slow

I’ve always used my desktop to check my account activities. It is very slow loading the pages. I got fed up with it. Today I decided to use my cell phone to check my account history To my surprise, it was fast. I can’t believe it took me this lon...

Unable to send or receive text messages!

Hi! My new Public Mobile SIM won't send or receive text messages. To get help with this I must log in to My Account, but this process requires I get a 6-digit verification code - VIA TEXT MESSAGE! So in order to get help fixing my problem, I must fir...

Resolved! eSIM

My eSIM will not download at all

iMessage won’t verify public mobile number

I got a new phone and switched to public mobile, transferring a number from my previous carrier. The number seems to have transferred properly, but when I went to connect it to iMessage it has been attempting to validate for over 24 hours without res...

Account

Hi they charge me and I don’t have access it the account

Resolved! can not receive incoming calls

It has been two days since I noticed that I can not receive phone calls. I tried to restart my phone. It worked for a night. The second day, I could not receive incoming calls again. Could anyone tell me what was happening?Thank

Resolved! How to change profile picture?

How do you change profile picture to a custom one? Or do Oracles only get the option? I only see oracles using custom pictures like softech, Luddite, Computergeek541 and w13liam.

Resolved! Subscription

If I change my subscription, will my bonus data and minutes remain?

New Point System

This was posted on Reddit. Can anyone confirm this is accurate?With old Rewards:you're getting $2 from AutoPayyou're getting $5 from Loyaltyit's automatically credited to your account balancethis is saving you $7 per month = $84 per yearWith new Poin...

Calls

Paid for extra data but didn't receive it.

I was running out of data so I purchased additional data on April 7/24. It was charged to my credit card and I got a confirming email but today while running errands, I ran out of data. How do I fix this?

Resolved! VOICEMAIL ISSUE

I am no longer receiving voice messages as they come in as a text only (?). I do not want text messages I want my voicemail to be back to receiving VOICE messages. I googled the issue and apparently it is the service provider that has control of this...

Cannot log in

I no longer have access to the email my mother used to create her account several years ago. There is no way to reset the email without having access to the email!!! There appears to be no other way to get in and update it. A previous article indicat...

Text message

I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Sim card install

Resolved! Can't pay

Old account moving to new point system - did not authorize this action

Resolved! eSIM

Accessing My Account

How to I get prior phone/text records from prior account

Resolved! Hello please help asap

Travel to the Dominican Republic

Resolved! Telus bought phone on PM network

Payment

Help

Resolved! Account

I lost my sim

Send and receive message Problem

Resolved! Forbidden A1

Resolved! max time for holding service

Account loading very slow

Unable to send or receive text messages!

Resolved! eSIM

iMessage won’t verify public mobile number

Account

Resolved! can not receive incoming calls

Resolved! How to change profile picture?

Resolved! Subscription

New Point System

Calls

Paid for extra data but didn't receive it.

Resolved! VOICEMAIL ISSUE

Cannot log in

Text message

Where can I find public mobile account number is a...

stop credit card withdrawals and close account

Use available funds to renew subscription

Travelling to US on a Canada-wide plan

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