Community

Resolved! Services

Can I change my SIM but keep my phone number? 

Resolved! Lost Phone

Hi, I lost my phone last month so I suspended the services as per Public Mobile recommendation. A month later I got a new SIM card so that I keep my current phone number and replace the SIM.  I have asked to pay for the services while logging in so I...

Resolved! Can’t connect service

My account is paid…service is not working. Payment is due tomorrow (possibly todays time zone). Very frustrating. I need my phone! 

Resolved! My verification email never comes in,

My verification email never comes in.My account is locked as I didn't change my credit card on file and now I cannot login since it won't send an email to the email address on file

Resolved! ADMIN

Is there a simple way to contact admin.  and get an answer same day..!!!!

Resolved! How to change credit card information?

my credit card has expired. How can I change the card details?

Resolved! can't make or receive phone calls

Hi there,I noticed today that I was not able to make or receive phone calls (just was getting a beeping sound). I investigated and saw that my account had expired today (?). So I added $40 worth of funds to my account, and now my account says active....

Resolved! Visa overcharge on failed sim order.

I was trying to order a SIM card when it failed to process as it keeps on saying my zip code doesn’t match my billing which I tried two different ways and three transactions went through on my visa for the amount and still had no success with the sit...

Resolved! US travel add-on

Hi,Can you add the same US travel add-on the same day that it expires? From my last experience, it seems it required a 24 hr break.Thanks,Andrea

Resolved! Stop working my sim card

Resolved! Problems With US Roaming

We are now eighteen days into our four week trip to Washington, Oregon and California. To say I am disappointed with my purchased roaming service is putting it mildly. I have had voice and text service for less than three days in all three states eve...

Resolved! how to login and fix payment plan?

the phone was disconnected and I cannot login. doing a reset with the phone leads to nothing. I still cannot login after resetting the password.Please, help, this is just an expired credit card.

Resolved! Activating my sim card

Hi there I need a contact number so I can speak with an agent please I recently purchased a public mobile Sim card and I was informed by the person that sold me the SIM card that all I had to do was go to a Circle K convenience store and purchase top...

Resolved! SIM card not working

Hello My SIM card stopped working 2 hours ago which was fine for more than a year.Can you help me please? Thanks.Mouloud

Resolved! I have a number of account and added roaming to the incorrect account

I have 4 account and currently in florida.  I added roaming to 2 account but one a incorrect. Can this be corrected. 

Resolved! Can’t make or receive calls

Is anyone else having this issue? 

Resolved! Points back

When will I receive the 10% points back for switching to public mobile

Resolved! Public mobile rewards

I am just wondering how this works. I read that I could earn reward point but asking and answering questions in community page. How much contribution do I need to make to get points though? Like for example is it 10 posts for 1 points, etc? Is there ...

Resolved! Roaming

I understand that PM is different from Telus or Koodo but I have some questions regarding roaming. I know they don't have easy roam, but does that mean I won't incur accidental roaming charges. I got on the ferry to Vancouver Island often and I alway...

Resolved! looking for refund

looking for refund from Feb 3, 2023 to end of the month  

Resolved! Is Easyfone Prime-A1 Pro 4G compatible with current Public Mobile network?

I'm looking for a simple, non-smart phone with long battery life.  I'm thinking of the Easyfone Prime-A1 Pro 4G.https://www.amazon.ca/Easyfone-Prime-A1-Pro-Unlocked-Mobile/dp/B09Q5DVTFZ/ref=sr_1_5?crid=1WFG6GD532XYI&keywords=flip%2Bphone%2B4g&qid=167...

Resolved! Username

How to get username that I forgot 

Resolved! Account sign-in

I have 2 kids with Public Mobile accounts. I signed up both with the same email address (where I receive emails regarding both accounts) but I can only create one account to manage payments, redeem rewards, etc. How can I access my second child's acc...