Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Like what the subject says i feel like everything just doesn't work.I try to login to my account, tells me to set up an eversafe ID which I've already set up. When i try to set it up, they realize that my sim is already in use but can't link my sim t...
Can I transfer calls to another phone number?
Do I actually have to call me voicemail to check to see if I have any new voicemails waiting? My previous companies would have a small emblem on the main-screen phone icon so I'd just have to glance to see if I needed to go inside and listen to somet...
Will the monthly fee be pro-rated if I change my subscription prior to the renewal date?
can I get a simm card for my camera?
This is so terrible. On Nov 30, I transferred from Bell to Public. I received the text and confirmed Yes to the port in request. Then I could make phone calls. However, I could not receive any phone call or text message at all. I thought it was tempo...
This is so terrible. On Nov 30, I transferred from Bell to Public. I received the text and confirmed Yes to the port in request. Then I could make phone calls. However, I could not receive any phone call or text message at all. I thought it was tempo...
I need help
Hi angels!! I need help! I have been in a bit of a depressive slump since it happened so I haven't been able to will myself to write this post, but earlier in the summertime, beginning of June I think, I dropped my phone and it was stolen from me. Si...
Hi I was just speaking with Alex and he has not responded for the last 30mins... I have no access to call and receive calls, text messaging etc... states I have no network since 2:30pm... Can someone please help! I was waiting for a very important ca...
I intend to cancel my plan, close my account and have confirmation that I did it so I can stop any recurring credit card charges. Please give specific instructions how to do this through "My Account" . Thank you.
I have been overcharge 17.25 per months, i quit public mobile and i am still charge on my crédit card. How can i get a refund?7
Why won’t my Eversafe verification text come to my number? I press resend I still receive no text.
I would like to change a phone number with new area code, as I recently moved to Ontario. Is there are any charges for it? How could I do it?Thanks for help
Hello I am new to public I signed up for the 34$/month black Friday plan 40GB 5G unlimited. I just checked the app and now it all of a sudden says I have 29$/month 10GB 4G. Not sure what's going on here? Anyone else have this problem.
Hey folks,Recently we ported two lines from Fido. One of them works well, while the second got stuck. We confirmed the transfer SMS, but nothing happened. Not able to make calls or send texts. The data works ok.We already tried to restart, reset netw...
I bough roaming data add on and went to the US 3 times and the roaming data did not work once. I did the troubleshooting I found but it never worked. It will expire in 4 days and not sure what Public Mobile does about this but it felt kind of ridicul...
I have no notification of new voicemail(s) what should I be looking for? Also dumb question however should I be contacting my previous phone company to cancel service with them or did it happen automatically when I transferred my previous phone numbe...
Since the new go-live of the site, and the requirement to get the app on the phone to complete activation. How on earth (and i'm being extremely polite because i'm cursing like a sailor right now ) are you suppose to activate an older phone (android ...
In Feb 2023 I took my PM phone to the Fort Lauderdale / Miami area with the US talk/text/data add-on.The service was horrible. Almost every call dropped. Call clarity was very poor. Data was playfully slow. Data was not available while while on a cal...
I’ve been on Public Mobile for 3 days now and each day, I’ve gotten at least 1 notification that there is no SIM card in my phone when I haven’t removed it. The only thing that seems to fix the issue is to pop my SIM card out and putting it back in. ...
I am trying transfer my number to another operator but unfortunately I have been informed the my account number is wrong taking into consideration that I provided them a correct account number Please advise
porting my number to telus
When I go to turn on my hotspot it says I need to contact Public Mobile to allow a hotspot on this account. I’ve attempted to contact them but it’s been such a pain and I’m not getting anywhere.
Hi, I would like to switch to another company for mobile data plans. However, I paid for a new month on Nov 28, 2023. Can I cancel the subscription and get partial refunds?Another question is that can I bring my phone number to the new company?Thank...
I can only receive calls on my old number right now texts sent going through so the only way I have to authorize the old number is through a phone call. thanks, a
Hey Folks!!I have the Canada US plan, and now that I'm in the US I can't make or receive calls. Texts are good, WiFi is great, just no calling... ? Help?I have turned the phone on and off. No calling still. Thanks
What kind of measures that Public mobile have/had implemented in place to avoid spam calls?
Hi,Still can not get my friends service working since she tried to sign up Nov 26th. Part of the reason is now she can not get into her app or login on the web as the OTP code keeps sending it to her phone that has no service. She is stuck in a loop...
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