My Subscription DID NOT auto renew

[stp12]

Yesterday I received the message:
"Public mobile here. Your plan did not renew because we did not receive your payment. To resume your service, make a payment at..."

My credit card (CC) details have not changed and as in the following screenshot, I have had a subscription that auto-charged my CC.

My service was briefly shut off and I had to pay manually despite never having to do so. Clearly, Public Mobile has broken something. What is going on here?

[hTideGnow]

hi @stp12 

yes, autopay fails sometimes, not the most reliable one.  that's why some will choose to manually load funds ahead of time.

I had it once, tried to contact agent but they didn't provide me much useful information.  So, I can only suggest monitory your renewal closely (and it is true the 30 days cycle make monitor harder as the renewal date keeps changing