Community

New account activation

I am trying to login to my new account for the first time. I just activated the sim card. I get the 2FA notification that an sms message will be sent to my current phone number but I am not receiving any sms. I don't think the sms is working?

Made payment to account with a discontinued phone number by mistake

A few months ago, I changed my phone number.  Today, I logged in to the account with that old number by mistake.  I made a payment to change the type of subscription to the old number instead of my current (new) one.  How can I get that payment refun...

I want to reduce the number of rings before voicemail

Help! Fix IMEI number

I am trying to port my phone number. I registered an account with Public but missed one digit on my IMEI number. I don't know how to get this fixed. Can someone help me???

Locked out of my account and number not being transferred

I signed up for Public Mobile and transferred my number from Bell to Public Mobile from e-SIM to e-SIM, but the request was cancelled, and without the number being transferred, I can't receive the code to verify Ever Safe ID. It's such a mess, especi...

Can't login to account have had for several years

Why, when I login to the public mobile account that I have had for several years, it just wants me to finish activating the account? I have an account and the phone number still works.

Just bought plan, activated, no service. Can't receive sms code

HiI just bought a plan, and it was successfully activated and I got emails confirming my new phone number that I selected and that it's all good to go.After payment completed, last instruction was to go download the app and activate the SIM and compl...

Using US credit card

The online form to change payment method or add a card will not accept my US credit card. I remember this happening when I first signed up for this account. This is my only credit card...what do I do?

Get refund

Hi, i just replaced my simcard because its not working, can i refund my payment for buying a new sim card, because the person who sell me the simcard told me that i can refund my payment.Thanks you,

wrong name on outgoing caller ID

Two people that I called for the first time today ( I am not in their contact lists) told me that my caller ID name is completely different to my actual name.  The name that apparently appears as my caller ID is actually one of my friends (one of my ...

DELETE ACCOUNT NOW

I just bought a plan, your sim card activation failed, but guess what, when I attempt to log into my app, it is sending 2 step auth to my phone, which doesn't exist. And I am stuck here, cant log into the account to chat with an agent, no numbers to ...

Calling issues

Changed subscription to 4 g plan. Hasn't kicked in. Can't call out. No calls in!HELP!  

Angry frustrated customer

I cannot access my sons account with the email, it keeps trying to get me set up a new subscription,  which I am sure I will have to pay for again so I won't do that. Phone number has been activated since December 2022. I am having no luck at all wit...

Referral code change possible? If so, without affecting current points?

Hi, I am asking for a friend who wishes to change the referral code. Thank you!

Link to members Not activated?

Hey … sorry but I’m the farthest thing a computer geek .. never own one … I’m barely figuring on how to communicate on here!!. Truly just want to give up an let them have my money an go else where but I am also not a quitter… Is there not a way to so...

SMS NOT WORKING

Just switched to PM.  Can't received nor send SMS.  Phone works but phone messages not coming in.  Switched to old SIM card provider .. all messages are there.  How long do I have to wait?

Subscription plan change

Hi!I just changed my subscription, but since the Start on next renewal date button didn't work, I used the Start now button. Will my account be credited with what I had already payed for the previous plan? It goes without saying that it should. Any s...

I made a payment but it is not applied to my account. What can I do?

Anyone had this issue before? I started my subscription this morning but the payment was not applied to my account. My account is now suspended. What can I do?

refund

how do I get a refund? they never send a code to confirm setup so the plan is useless/worthless

Number transfer

Hi,last night i tried transfer my number to public mobile. Now i can use date and get inbound calls but i cannot make outbound calls. also didn’t get activation email from public mobile. should i delete old esim and add public mobile esim? Or would i...

esim issue

just purchase a plan plus esim card for my Samsung galaxy S20 Ultra. Tried to activate but it said my phone wasn't compatible...I Checked the IMEI ans it said it was compatible. Can you fix this?

Can't make calls or use data

I can't make outgoing calls or receive calls, or send text messages. I am using an iPhone 13 with an eSim. I have bars, but displaying only 3G service when normally it shows LTE. What are the first things to do to try and reboot the service? I've alr...

Locked Out of Account After Wrong Number Entered During Activation – No Help So Far

Hello,I’ve been trying to resolve this issue since last week with no luck.During activation, I accidentally entered the wrong number to port in. Now I’m completely locked out of my account because the OTPs are being sent to that incorrect number — wh...

transfer to another phone provider

I am trying to transfer to another phone provider, but can't receive authorization SMS message from PM. I also tried sending out Tickets via customer support, got no reply either so far since last Saturday March 29. Any suggestion?

Can't login to account or reset password as it says my email address is invalid

Can't login to account or reset password as it says my email address is invalid.This account was fine until I got locked out of another account.