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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14042 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25263 Views
  • 183 replies
  • 26 Bravos

VoLTE option is gone when using Public Mobile SIM

Hi,I'm using a Samsung S20+ phone.  When using a PM sim card the VoLTE option is completely gone.  When I add my previous sim from another carrier, the option is available.  Telus lists my phone as compatible with the VoLTE network and I need it for ...

Kent4 by Good Citizen / Bon Citoyen
  • 782 Views
  • 15 replies
  • 1 Bravos

Resolved! Cannot confirm identity

My son received his Public Mobile SIM card and got a new phone number. We are stuck at Confirm Identity with his phone number for he never received the text with the code. I tried to text and call his new number but no lucky didn’t go through and nei...

New_2024 by Great Neighbour / Super Voisin
  • 500 Views
  • 6 replies
  • 0 Bravos

Resolved! Refer a friend feature

Hello, I need help with the refer a-friend feature.I recently referred a friend with my code but I did not see any email confirmation nor my account saying about my referral points.How long does it take to confirm my referral in my account and theirs...

Sam_Cuevas1 by Great Neighbour / Super Voisin
  • 244 Views
  • 3 replies
  • 0 Bravos

Resolved! Transferring phone number to another city without old sim

Hey all,Just wondering if anyone's ever transferred their phone number without the old Sim? Originally was located in another city years ago, left that city and moved to another city as well as transferred to another company (at which point number wa...

MrJ1983 by Good Citizen / Bon Citoyen
  • 470 Views
  • 9 replies
  • 0 Bravos

My account information has disappeared

I don’t know what has happened but it keeps asking me to login to my account but when I do there are no phone numbers listed no account information. It keeps asking me if I want to purchase a subscription I already pay monthly I just wanted to update...

Lf11 by Great Neighbour / Super Voisin
  • 284 Views
  • 3 replies
  • 0 Bravos

New customer

My wife signed up at Christmas and is experiencing problems sending and recieving text messages.  She is unable to log in to her account on the app and we cannot seem to find any help with this.  Anyone have any input?

Hawgdog by Great Neighbour / Super Voisin
  • 267 Views
  • 5 replies
  • 0 Bravos

Account error code -9

Can't seem to finish setting up my account keeps giving this error code -9    

Harms by Good Citizen / Bon Citoyen
  • 328 Views
  • 7 replies
  • 1 Bravos

Referral after subscription

Hi there,My wife and I joined public mobile during the boxing week sale. I didn't realize at the time about the Referral program. I have already activated the public mobile SIM card in my phone and my wife opened her account/ ordered the SIM less tha...

Tommy88 by Great Neighbour / Super Voisin
  • 234 Views
  • 2 replies
  • 1 Bravos

Resolved! Number transfer request

I just subscribed on Dec 30 and the initial number transfer from my old provider didn't work. I called and they asked Public Mobile to send another request to them. Please help so I can activate my Public account. 

Angiebii by Great Neighbour / Super Voisin
  • 261 Views
  • 4 replies
  • 1 Bravos

Resolved! Entered incorrect MEID

Got this message while trying to transfer number:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or ...

Kaakaaki by Good Citizen / Bon Citoyen
  • 373 Views
  • 7 replies
  • 0 Bravos

Resolved! Issue Porting Number to Public

I'm attempting to transfer my number to Public, but seem to have entered the wrong IMEI number when initiating. I got a text from Public stating this and that an agent would contact me but have not heard from them. In the meantime, I've attempted to ...

Hartlin by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone not activated on the network

My friend is a brand new Public Mobile user.He can receive calls, but he cannot make calls.When he tries to make a call, he hears this recording, "your phone is not activated on the network".He is not able to submit a ticket with support, so I am try...

Ponder by Great Neighbour / Super Voisin
  • 302 Views
  • 3 replies
  • 0 Bravos

sim not compatible

so Ive had public mobile for a while now, the other day I removed my sim and factory reset my phone. once it was done it wouldn't accept my SIM card. prior to the reset it was no sim restriction now it shows sim locked. its an XR iPhone and spoke wit...

Emma_oh by Good Citizen / Bon Citoyen
  • 1325 Views
  • 34 replies
  • 0 Bravos

Lost phone - not able to suspend or cancel

phone was stolen, trying to cancel suspend service but my account will not load, tried many times and different browsers. Need to cancel immediately!

BD7 by Great Neighbour / Super Voisin
  • 209 Views
  • 4 replies
  • 0 Bravos

Will 5g plan work with 4g tower?

If i get a 5g data plan will it work when I visit a rural area that has only a  4g tower?  Or will a 4g data plan work better if there is only a 4g tower in the area?    

Kim6020 by Great Neighbour / Super Voisin
  • 252 Views
  • 4 replies
  • 1 Bravos

Cancellation

I would like to cancel my account and get a refund as I was not unable to activate my Sim Card, but there is never customer support agents available.

A1Sushi by Great Neighbour / Super Voisin
  • 169 Views
  • 2 replies
  • 0 Bravos

Need help!

my visa expired and I didn’t input my new visa information in time so I have been locked out of my old phone number. How do I gain access to that or make payment with my new credit card

Transfer Number Issue and activation

@CS_Agent I have just gone through every step to transfer my number from old provider to Public Mobile. However, I’m having trouble logging into the app as the verification code is not being sent to my number as my data still is not active. Would I h...

BellaJ by Great Neighbour / Super Voisin
  • 196 Views
  • 3 replies
  • 0 Bravos

Shark 8 phone work on public mobile?

Hi I'm thinking of buying this phone and am wondering if it works on public mobile network? thankshttps://www.aliexpress.com/item/1005006107661314.html(i think so)

Forbidden A1

Hello, I signed up under the email **@***  and paid for the plan $34/month (5GB) from last night and the account couldn't be active. It keeps saying Forbidden A1 on a black screen. However, it shows that they charged the money and they can't transfer...

joseph88 by Great Neighbour / Super Voisin
  • 295 Views
  • 6 replies
  • 0 Bravos

Stuck in activation limbo

I started activating my son's phone and choose to port his number. He let me know that he lost the phone but didn't tell me. What can I do now? The screen is stuck on confirm your identity for full access and the code is being sent to the missing pho...

BonnieC1 by Great Neighbour / Super Voisin
  • 206 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer number

Hi I would like to transfer my 2 lines that are on a shareable plan from bell to public for my kids the account is under my name I want transfer it to their names how do I go about transferring to their own accounts 

Sarkis by Great Neighbour / Super Voisin
  • 208 Views
  • 2 replies
  • 1 Bravos

Resolved! what date do i start getting charged?

I subscribed a plan on the Dec 23rd, I still haven't received the sim card yet as of Jan 2nd. I know it would take up to 10 business days to arrive. but I have already been charged on my credit card for the monthly fee. my question is what day is my ...

jackzhang0911 by Great Neighbour / Super Voisin
  • 288 Views
  • 3 replies
  • 0 Bravos

phone number malfunctioning

I just switched from Virgin to Public Mobile, but my phone can only make phone calls to others now; when others try to call it, it says my number is not in service. How can i fix this?

rui1 by Great Neighbour / Super Voisin
  • 128 Views
  • 1 replies
  • 0 Bravos

Activation Issue

I’ve purchased a subscription and SIM for use in a new iPhone. I tried to complete the activation but it failed on the last step. I was porting a phone number from Koodo but did not have the Koodo SIM card in my new phone so did not get the SMS autho...

KBSwim by Great Neighbour / Super Voisin
  • 118 Views
  • 1 replies
  • 0 Bravos
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