Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everyone, Recently, I upgraded my plan to 20 GB Canada and USA, however I didn't get any reward points. My previous plan includes 1.5$ value in points. Is this a glitch or some plans have no reward?
Moved to French section of the Community
I was signing up my partner, and I replied yes to transfer her number to public from Koodo. They switched the number before I was able to get the text necessary to confirm identity with public. So currently she has no service with either Koodo or pub...
thread removed due to gaming of solutions
I recently had occasion to travel to the USA and in light of a number of complaints about US service while there, I figured I would throw in my 2 cents worth. I travelled through the following states: Maine, New Hampshire, Massachusetts, Connecticut,...
Hello, I'm in South Africa and I want to keep my cellphone reception, I don't see ant package I can upgrade/change too. Please advice and will an eSim do the trick?
I didn't realize that public mobile has a voicemail. In any rate, thanks. But this is not useful for me. How wil I deactivate it. Can anybody help. I can't even access it, I already tried to give me a PIN many times but NO TEXT BACK COMING FROM PUBLI...
My recent BMO Master Card CC has two charges for $28.00: Sept. 26 & 27 and I can't get any answers from anyone.***@****
Help!!! "It's been 20 days since I ordered the SIM card, and it still hasn't arrived
Hi!! I’m a nurse and I work in Nunavik. (1 month in montreal, then 1 month in Nunavik). However, there is no cellular data available in the North which makes me unable to receive texts/calls on my number. I was told by multiple people to turn on some...
I will be in the US till March 31. What is the best plan for my phone. I need to be able to text, talk and have good data.
Hi! I’ve been with PM since sept. 2022. Since then, I have been receiving many calls and texts from people referring to me as Chester (which is not my name). On a few occasions, I answered a call and had to explain that the person they were trying to...
No disclaimers on these new $30 US-CA Plans that you can't downgrade to cheaper plans once you upgrade. And if you want to remove payment card from file to stop such scammy offers from renewing, you CAN'T, by yourself.It is awful that in this modern ...
1 XR & 1 13PM in langley, 1 13PM & 1 11 in Vancouver all of these lines after resetting, resetting network settings, toggling off cellular data, doing every troubleshooting step in the book are unable to use cellular data. this has been an intermit...
I just redeemed 10 points for 300 international minutes in ERROR! Can I reverse this redemption and get my points back?
Please how do i remove my card information from my sim, i am no longer using the sim and i do not know how to remove my credit card details from it.
I'm considering switching to PM. I have put my province for the search. It offers a 1GB plan for $19. But when I go read the offer details on the plan "i". It says only available to Quebec residents. But the same for 6GB at $23. They all say "Quebe...
the Error message pops up,It says not allowed download unavailable in your region.I'm from Korea current live in Canada.
I bought a 50$ voucher but yet when I redeemed it online to pay my bill, it showed the voucher was only for 40$. then when I clicked pay now, it took money out of my bank account instead. I'd like for the money taken from my account to be returned pr...
Can I suspend my service? Because I will be out of Canada between November and February next year, can I suspend my service and continue using your service when I return?
my old number was ported over. during process, my public mobile account was not finished being created. now when i try to sign into my public mobile account, i cant receive texts, so i cant access my public mobile account
I created an account with Public Mobile, selected a plan and paid for the plan on my computer. Then I scanned the QR code on the page right after the payment page using my cellphone to download the app. I logged into my account and followed the instr...
I tried to port my number, got a message unable to complete activation, get support. Support says I had to chose a new number because I was coming from Koodo. Now I can’t get back to change my option. How do I fix this? It already took payment!!!
So.. My kid went for a thanksgiving kayak trek up north, and made it less than an hour before her phone went into the drink. I tried to log into her account to order a replacement sim, but its sending a code to her phone.. which is on the bottom of t...
I am changing phones to a different model refurbished phone. (samsung s10+ to s23). I would also like to change my plan to support 5g. I am hoping that I can just transfer my sim card, if it fits and if it has survived a short sojourn in the toile...
My plan is good until 2nd week of November. I will be traveling to the US this week. Am I still able to use my phone as normal or do I need an add-on? If I do an add-on, am I restricted from using my normal amount of data?
I was transferring my number from Bell to PM. I got the message to port my number. But I missed installation of esim card. Now my service from Bell is cut off, but I can't log into PM account to download a esim card as i can't receive the code send t...
Hello , I am on a 5g plan I used to get speeds in the 100mbps now I only get between 0.49 mbps to. 1mbps I did reboot my device multiple times made sure I had the latest updates , I have not just changed plans I am on the same plan I had months ago w...
Hi,I am a new public mobile subscriber and was referred by a friend I used their referral code but it seems it did not get applied at the time of subscription. What is the best way to apply it now? ThanksD
I need to use my data today, however my data isn't working at all. I tried everything what the chat bot rcommand to do.
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